Louisiana Workforce Commission Customer Service Issues

Hello, I'm Richard Whatley:[redacted]02. I want to express my gratitude for the services you provide. I filed early, received a confirmation email, and set up a pin over the phone, but encountered difficulties with the system, receiving message [redacted] regarding a payment issue. Despite numerous attempts, I couldn't resolve it. When I finally connected, the claim for March 15th to 22nd ([redacted]) didn't process. I urgently need assistance as we are facing challenging times. Please contact me at [redacted]. Your prompt help will be greatly appreciated. Thank you, Richard Whatley.

I need help with my weekly benefits application. When I applied online, I received a notice about "unresolved issues." Every time I tried over the phone, it said they couldn't process it due to high call volume. The system doesn't show that it went through, and I'm not sure if there's a delay. Work search has been waived due to Coronavirus, so I noted that in my application. After applying online, I saw this information: Claim # [redacted] Effective Date: 3/15/20 Payment Type: Direct Deposit Available Credits: $[redacted].00 Weekly Benefits: $26.00 Unresolved Issues: YES I work in the restaurant industry, where my hours were cut, and I was eventually laid off due to the pandemic. The new job I was about to start got canceled. This has left me in a tough financial situation. I just want to know if my application went through, what the benefits are, and why it shows only $26.00 per week. I need assistance and advice. Thank you.

I am currently facing issues with my new unemployment claim related to COVID-19. Despite being self-employed and unable to generate income, the SBA suggested I apply for unemployment benefits. However, my claim shows as Monetarily Ineligible with unresolved issues. I have not received unemployment benefits since [redacted] and shifted from Corporate America in [redacted]. Previously, I encountered payment disruptions in [redacted] without any explanation, leading to my eventual cessation of filing after several months. Even now, when I attempt to contact the center for clarification, prolonged wait times result in disconnection before I can reach a representative. The lack of communication regarding the status of my claim further complicates the situation.

I haven't received any money from unemployment yet, even though it shows that I have been paid. They switched my payment method from direct deposit to a debit card without my consent. I tried to switch it back to my bank account, but I may have entered the wrong account number by mistake. Now I can't update it to the correct number, and I'm worried my money is lost. The system won't recognize my old account number or allow me to make changes. It shows that money has been sent to the wrong account.

My boss informed us on Monday, April 27, that we would be back at work on Thursday, April 30. I explained that my 3-year-old daughter's daycare is closed until May 18 due to COVID-19, and I have no childcare options. Yesterday evening, she called to inform me that I am being terminated because she feels we do not work well together and that I'm not a good fit for the office. I questioned this decision as we haven't worked together since the office closed on March 17. When I asked if she was really firing me during a pandemic, she stated it was not related to the pandemic but because I am not a good fit. Despite inviting me back to work, she ultimately terminated me, seemingly due to my lack of childcare. I am now wondering if I am eligible for unemployment benefits and what my next steps should be. Being let go for something beyond my control is disheartening.

My name is Tiffany Sauls. Last week, I noticed unauthorized transactions on my bank account. I had to cancel my bank card and order a new one. While waiting for the replacement, I updated my banking details on my unemployment benefits page with my sister's information. However, the check was returned because it was not in her name. I have since updated my details back to my own account. I have been trying to reach someone at the unemployment office every day without success. I urgently need assistance as I rely on this payment to cover my living expenses. My correct banking information is on file, and I kindly ask for help to ensure I receive my payment. Thank you for your assistance.

Subject: Follow-up on Unanswered Claim Hello, My name is Chris Cannizzaro. I attempted to contact your office regarding my claim filed on 5/16/[redacted], but have not received a response. Despite my efforts through emails and phone calls, I have been unable to make any progress as the automated phone system does not allow me to speak to anyone. Recently, I spoke to a representative at the local office at [redacted] Airline Drive, Metairie, LA. She advised me that she sent an email to the Baton Rouge office on my behalf, as this is the correct procedure. As my claim enters its 5th week without resolution, I am concerned about the lengthy delay in receiving a response or payment. I would appreciate your assistance in addressing this matter promptly. Thank you, Chris Cannizzaro [redacted] ccannsurf@[redacted]

Hello, My name is Chris Cannizzaro, and I have been trying to follow up on a claim since 5/16/[redacted]. I have made multiple attempts to contact the office, but my questions remain unanswered. I recently spoke to a representative from the local office, and she mentioned that she sent an email on my behalf to the Baton Rouge office. It has been 4 weeks since the claim was filed, now entering the 5th week without any progress. I am eager for a response or resolution. Thank you for your assistance. Best regards, Chris Cannizzaro

My unemployment claim due to COVID-19 was submitted on May 3, [redacted]. In early July, when I contacted the Jefferson Parish local office, they assured me they would expedite my claim. A week later, another person informed me that they were resubmitting my claim to the appropriate department. Shortly after, a woman contacted me requesting proof of my [redacted] employment, stating I needed to provide documentation like tax returns or expense receipts. Despite this, there has been no progress on my unemployment or PUA claim after two weeks. I prepared my [redacted] tax documents and uploaded them on the HIRE website, but as of August 5, [redacted], I have not received any updates. It has been almost two more weeks, and I am still waiting for my claim to be processed. I am unsure of whom I should contact regarding this issue.

I accidentally provided the wrong bank account details for my direct deposit. My initial payment of $[redacted] and the $[redacted] stimulus payment, totaling $[redacted], were returned to the state. After contacting them, they mentioned sending the funds to a U.S. Bank debit card. I received the card, activated it, but the $[redacted] was not loaded. The transaction number provided is [redacted]. The bank instructed me to resolve this matter with the state. I have been unable to reach anyone at the toll-free number provided. Any assistance would be greatly appreciated. My details are as follows: - Name: C. Tedder - Social Security Number: [redacted] - Date of Birth: November 29th, [redacted] - Address: [redacted] Boulevard Street, Shreveport, Louisiana, [redacted] - Phone Number: [redacted]-[redacted]-93/63. Thank you for your help.

After starting to receive unemployment benefits on the ReliaCard issued by the state, I opened an account at Chase and set up direct deposit. I received three weeks of benefits on my new Chase card. However, on the payment for the week ending 5-30, payment number 17, Chase closed my account abruptly. I was notified via HIRE that the money was sent back. I promptly reverted to using the ReliaCard, and most of my benefits were transferred there, except for the $[redacted].00 returned by Chase, which still shows as "in progress" and has not been reissued. Despite providing PDFs from HIRE and screenshots displaying the status, the money has not been resent, causing me significant hardship.

I have not received the additional $[redacted] in benefits from Louisiana WFC starting in August, totaling $[redacted]. I have tried numerous times to contact them via email and phone calls but have not been able to get through. I am in urgent need of this money and would like to know when I can expect to receive it. My name is Paul J., with the last 4 digits of my social security number being [redacted]. You can reach me at [redacted] or [redacted]. Any assistance in resolving this matter would be greatly appreciated.

I have not received the additional $[redacted] Louisiana WFC benefits totaling $[redacted] since the beginning of August. I am unable to reach anyone despite multiple emails and over 50 phone calls to various numbers. I am in urgent need of the money. My name is Paul J., my last 4 SSN digits are [redacted]. You can reach me at [redacted] or [redacted]. Any assistance is highly appreciated. The number provided does not have an area code, and all Louisiana numbers I tried are busy, leaving me unable to get the help I need.

I recently received a form from the Louisiana Workforce Commission along with my EBT Card, but my last name was incorrect. The correct name should be Andrew Richardson, not Robichaux as indicated on the form. I have confirmed that all other information like my address, email, phone number, and Social Security number are accurate. I reached out to the local Workforce Center in Lake Charles, LA, and they suggested verifying my identity with a copy of my Driver's License, Social Security Card, and possibly additional documents. I was also informed about a new center opening soon. I prefer to rectify this in person, but if it can be done via email or phone, that would be convenient. Please contact me at [redacted] to guide me on the process of correcting my last name in your records. Thank you. - Andrew Richardson

During the weeks of 8/16 - 8/22 & 8/23 - 8/29, my mother faced health challenges due to kidney failure. She decided to undergo dialysis again, and with three family members in healthcare, I couldn't be by her side. Coping with her amputation from a knee surgery in [redacted] and the loss of my brother in [redacted], who remains unsolved, has been difficult. Recently, we had struggles with her dialysis port, making it a tough battle. She's weary, and I'm not prepared for the worst. The burden of anger and pain towards those responsible weighs heavily on me. Amidst it all, I had trouble focusing on financial matters. I seek understanding and relief from this overwhelming situation. Sincerely, Alida T. Chauffe

I am experiencing issues with Louisiana workforce (unemployment) as they owe me back pay. They are mistakenly paying me for a second job I only worked for 2 weeks, instead of acknowledging my main job where I worked full-time hours from 3-17-17 to 3-16-20. Due to COVID-19, my workplace shut down permanently, and I have check stubs and my [redacted] tax return as proof. Despite showing evidence on the LA unemployment website, my appeals and redetermination have been denied based on the belief that I only worked the second job briefly. The financial strain is severe due to COVID-19 impacting my family, including a household member's passing and two others getting infected. The correct payment would greatly assist us in this difficult time. I seek what is rightfully mine to alleviate the financial burden on my family. Sincerely, Derric Rodgers

My bank notified me that my 7/25 payment was returned and was supposed to be loaded onto my ReliaCard. Unfortunately, the payment was not sent. As a result, I have missed several benefit payments due to switching banks. The bank information form was not labeled properly, causing me to input incorrect information and leading to the payments being returned. Despite contacting them via email and phone since the last week of July, the issue remains unresolved. Based on my calculations, I believe I have missed nearly $[redacted] or more in payments. This situation has caused a ripple effect where missing one payment leads to missing the following week's payment as well.

Hi, my name is Ronnie Cooper. My claim has said "benefit control audit" since November 13th. I have been on unemployment since April and recently filed for an extension which was approved. I received payment four times, but now my claim has been in review. I have provided ID proof and uploaded everything as requested, but it's been over four weeks with no response. I have tried contacting you multiple times, but either the line is busy or no one can take my call. Please review my claim to confirm it's not fraud and release the hold so I can provide for my two small children this Christmas. Thank you.

My name is Robert Chad Wilson with a birth date of 10/08/[redacted]. My last day of work was 12/19/19. I have been trying to reach someone about my retroactive back pay for March through June. I was finally able to claim unemployment in June after trying for 6 months. Unfortunately, my mother passed away from COVID, and I have a death certificate as proof. I really need assistance as I have not received my back pay yet. I have called, sent letters, emails, and visited 6 different LWC locations, all of which were closed. My contact number is [redacted] and my email is [redacted]. Thank you and God bless.

I did not receive benefits for all of November and December, at least 8 weeks. I have spoken to a representative three times, and each time I was told a different reason for the delay. The last time I spoke with someone was the first week of January, and they told me that everything was fine with my claim, there were no pending issues, and to be patient. Since then, I received three checks, but now I am without a check again. Online, it shows that there is a pending issue to check if I qualify for the current program, but even if I am still eligible, I should still receive the $[redacted].00. Why did I not get it? The automated system in the beginning of January said I would receive wages owed within thirty days. When will I get those 8 or 9 weeks of benefits owed to me? I have been more than patient; I lost my truck, my only means of getting a job because of the delayed benefits the first time, and I still never got a straight answer or reason for that.