Long Island Newsday Customer Service Issues

On 12/29/[redacted], I canceled my online subscription with your paper and received a notice stating my account would be canceled on 12/30/[redacted]. However, today at 5:41pm, my Apple Card was charged $19.84. Dear Valued Reader, We have processed your cancellation request, and your account is scheduled for cancellation today, 12/30/20. We would like to offer you an exclusive 1-year deal to continue receiving quality local journalism from Newsday. Stay informed with groundbreaking stories and exclusive coverage. I enjoyed the subscription but do not need the service and cannot pay for something I do not want. I believe this charge was made in error. Please reverse the $19.84 charge from my Apple Card immediately. Thank you! J.A.

I recently attempted to make a phone payment, but I am unsure if it was successfully processed. After providing my checking account details, the system disconnected the call. The payment history on the system only displays the last amount paid without specifying the date it was made. I am uncertain if it was from this week or last month. I would like to discuss lowering my subscription rate and setting up EZ pay. I have been trying to reach a phone agent daily this week and have been left on hold for hours without speaking to anyone. Is there an alternative number to reach a representative? I also aim to avoid the upcoming Newsday charge of $3.75 scheduled for implementation on February 15th until I can resolve the billing issue.

I have experienced ongoing delivery problems with my newspaper. On multiple occasions in December and February, I did not receive the paper. Despite contacting customer service and speaking with Tabatha, who promised a credit for two weeks, I never received it. The delivery has been inconsistent, with papers arriving late or not at all. Due to these issues, I request that my Newsday subscription be cancelled immediately and I expect a refund for the undelivered papers. I do not authorize any further withdrawals from my account. Thank you.

By 11 am, the Sunday paper hadn't arrived. The website was initially not working, but when it did, I reported the missed paper. I received calls at 11:32 and 11:50, which I ignored because I didn't recognize the numbers. The caller claimed the paper had been delivered over an hour ago, which wasn't true. When I realized it was Newsday, I answered. I didn't appreciate the tone of the conversation. Instead of politely asking me to check and call back if the paper was missing, I felt like I was being reprimanded for reporting the issue. It's not the first time we've missed the Sunday paper, and it's often delivered late. If this happens again, I might cancel my subscription because it's becoming frustrating.

Dear Sir, I renewed my newspaper subscription last Friday but have not received the paper yet. I provided my checking account information to customer service, who informed me that the payment was not received when I called on Sunday. A supervisor was supposed to follow up, but I have not received a call. The customer service representative provided me with a confirmation number [redacted], but did not confirm the subscription was initiated. After checking with the bank, it was confirmed that the payment was deducted on March 1st. I have concerns about the handling of my checking account information by customer service. I plan to visit the bank on Thursday due to an appointment on Wednesday. I also mentioned an issue with my email not working, so please contact me at [redacted] if needed. -Lessie White

I made a payment for my subscription through February 20, and my billing cycle is 8 weeks. However, I received a bill covering until March 6, with a total of $36.72. Considering my payment method incurs an additional $3.75 fee, the total should be adjusted accordingly. I find the total bill to be unusually high as I will have only received 2 newspapers by March 6. Despite attempting to contact customer service through three different numbers, each call resulted in being put on hold for over 20 minutes. The lack of prompt assistance is concerning, as it seems there may be limited staff available to assist customers. If the issue is not resolved by tomorrow, I may need to consider canceling my subscription. My account number is [redacted]. - T. Bernagozzi.

I received a bill on February 9, [redacted], for $25.52 for 8 weeks, and now I have received another bill on March 2, [redacted], for the same amount. I have already paid the $25.52, so I am confused why I am receiving another bill. The billing cycle should be for 8 weeks as agreed upon. I find it frustrating that we are receiving bills more frequently than expected. Additionally, I waited for an hour on the phone without any agents answering. It would be appreciated if Newsday could hire more agents to improve customer service. The ongoing billing issues with Newsday have been a source of frustration for me for quite some time.

I have been a Newsday subscriber since moving to Levittown back in [redacted]. I recently canceled my subscription due to personal reasons after numerous unsuccessful attempts to reach out to someone for assistance. The Newsday manager left messages on my phone while I was unwell, and I missed them until now. I am now feeling better and would like the manager to contact me at [redacted]. I am curious about the reason for the manager's attempted contact and would appreciate clarification. Thank you for your attention to this matter. I have also canceled the automatic payment from my card to avoid additional charges. As life circumstances change with age, I have to adjust my finances accordingly. Thank you, Linda Sereno.

Lately, my Newsday delivery has been consistently late, requiring me to often call for delivery. I am considering canceling the paper as it used to be delivered early in the morning allowing me to enjoy it with breakfast. Now, it arrives late, sometimes after I have left the house. Additionally, I am unable to reach Newsday online or access my paper digitally. I have heard reports that our neighborhood no longer has a dedicated delivery person, with the route shared among multiple carriers finishing their deliveries. While I appreciate the effort, the paper keeps arriving later each day. It's frustrating as Newsday's prices increase while customer service declines. Just as I was writing this, my paper arrived at 9:05 am.

I have been incorrectly charged for additional living space in my home and a fireplace that was never added for thirty-five years. Despite reaching out to my senator's office and the town, no resolution has been reached. The County Comptroller's office only offered a partial refund. After multiple visits to the assessor's and property tax department, where we were told we were wrong, I finally obtained evidence supporting my claim. However, despite contacting the State and Attorney General's office, I am struggling to get a fair resolution. I possess proof of a clerical error that has led to decades of overpayment, but no one is willing to assist further. I seek guidance on how to proceed and aim to warn other New York homeowners about this issue.

I signed up for Newsday at a promotional rate of $1 for five months but have been unable to access the online content. Without realizing the promotional period had ended, my credit card ending in [redacted] was charged twice on June 20th for a total of $27.96. I would like a refund of $5 for the months I couldn't access Newsday online and also a refund for the double charge totaling $55.92 ($27.96 x 2). Please cancel my subscription as I have not been able to utilize the online services as expected. Thank you.