Long Island Newsday Customer Service Issues

I received Newsday this morning and looked at today’s birthdays. Upon reading the names and ages, I could not believe Elvis Presley's birthday was not printed. This is absolutely insane! How can anyone forget Elvis Presley's birthday when he has millions of followers worldwide! What a huge disappointment for me and all his fans gathered at Graceland to honor him. I can't think of a more famous icon in the music industry than Elvis Presley. I believe you owe it to him, his fans, and me as a Newsday customer of many years, to make it up to him and give him the respect he deserves. I am so upset, you have no idea!

After providing a new credit card number due to the original being compromised, News Day charged both the past due balance and the current one. To my understanding, I was back on the regular delivery schedule. I received a few more paper deliveries, but then they suddenly stopped. Subsequently, calls and notices about the account being past due and sent to collections started coming in. Despite numerous attempts to contact News Day to resolve the matter, I was unable to get through over the phone. I recently spent half an hour on hold with an automated system from Beal & Beal collection agency with no success. We settled the due balance a while back, so there shouldn't be any more charges on the account.

I want to share a recent experience with my [redacted] VW Tiguan. Around early [redacted], I noticed water on the front passenger side floor, and after visiting the dealer in Amityville, I was informed that the issue stemmed from leaking or broken tubes connected to the panoramic sunroof, causing water damage to the airbag electronics. Despite only having 60,[redacted] miles, the car was deemed irreparable. This was disheartening, especially knowing VW had lost a lawsuit over a similar problem previously. After contacting VW USA's President, the response was disappointing, leading me to sell the car for scrap. Currently, I own a leased ATLAS, already exceeding mileage due to no goodwill adjustment. It's essential for VW sunroof owners to have their tubes inspected regularly, as negligence can lead to significant issues. VW should acknowledge and address this recurring problem for the sake of many unsuspecting car owners. Thank you, Bill Conlin.

Since moving into my townhouse in November [redacted], I have been dealing with a severe carpet beetle infestation. These larvae have caused me to develop bald spots due to them being in my hair and clothes. Recently, I discovered a baby worm crawling out of my mattress, indicating the extent of the issue. Despite being released from my lease, I am struggling to move out as I cannot bring my infested bed and belongings with me. I have reached out to various agencies, including the health department, tenant rights organizations, and the attorney general, but have not received much assistance. I am feeling overwhelmed and in need of help to resolve this situation as it is affecting my daily life and health.

We have been receiving persistent phone calls from a collection agency regarding an unpaid bill. Newsday had my debit card information for auto-charging the subscription. When my card was compromised, I promptly updated the details upon receiving the new one. During that update, the representative I spoke with assured me that the overdue balance was resolved, and we continued the monthly auto payment setup. However, we were charged for the following month, but the newspaper deliveries ceased. Despite attempting to contact the local Newsday office, we were left waiting on hold endlessly with no response. After finally speaking with a collection agent, we elaborated on the situation, and it was agreed that I would contact the local office again to address the matter. Unfortunately, I encountered the same issue of being unable to reach them, leading to no resolution so far.

I canceled my subscription in November, but I noticed that I was still charged $34.00 for November, December, January, and February. Even though I use American Express for payments, the subscription was reported as canceled since November. I spoke with Anthony from subscriptions in February, who confirmed the cancellation. However, I received another bill recently, prompting me to contact American Express. It has been challenging to reach Newsday customer service, but Tabatha suggested calling iTunes, which was not relevant. The main issue is that my American Express card is still being billed for a service I haven't used since November. I experienced a 35-minute wait the first time I called and a 17-minute wait the second time. I requested to speak with a supervisor but continued to wait. I urgently need the billing to stop.

I, Deborah R. from Mastic, NY, am writing to express my disappointment with Newsday. I'm scheduled to receive the newspaper on Thursdays and Sundays, but have not received issues on October 4th, 8th, 18th, and 25th. This ongoing issue has been frustrating, and despite attempting to contact customer service, it's challenging to speak with a representative due to long wait times. Delivering a newspaper should not be this difficult. I am disappointed with the lack of service and professionalism from Newsday and would like to cancel my subscription immediately.

I have been on hold for 15 minutes waiting for your agent to answer. The following are emails I sent to your Help Desk yesterday. I am considering canceling my subscription. Email 1: As a long-time subscriber, I receive the daily newspaper in print. However, for the past few days, I have been unable to log in online to Newsday. I have tried unsuccessfully to reset my password but my information is not recognized. The account may be in my name, Jeanne O'Rourke, or my husband's name, James McManmon. The paper is delivered to [redacted] Church Lane, Aquebogue, NY [redacted]. The phone number linked to the account is [redacted]. The email associated with the account should be [redacted] Please assist me in resetting my password. Email 2: The level of customer service is poor. Waiting on the phone for more than 20 minutes is unacceptable. I have given up twice due to the long wait times. An email sent over 7 hours ago has not been addressed. How can I get your attention? Jeanne O'Rourke

I signed up for a special offer in mid-October for an online subscription plus Sunday delivery with account number [redacted]8. Unfortunately, I have been unable to access the online subscription. I have tried accessing it through my browser and the app on my phone and iPad. None of these methods accepted my previous password, and when I tried the "Forgot my password" option, it couldn't send a link to either of my email addresses. Even after deleting the app and downloading the newest version, the issue persisted. When attempting to start over on the Newday website, it stated my email address was invalid and my birth date was not recognized. The bill dated 10/22 for $6.32 mentioned Sunday-only service without digital access. I would like to have digital access activated immediately since I've missed out on 3 weeks already. If necessary, I am willing to forgo the Sunday paper. Thank you, Mary D.

I have been a loyal subscriber to Newsday for years and typically receive reminders about my bill through phone calls and emails. This time, I only received one reminder in the mail and an email on 11/17/20 saying my subscription would be cancelled around 11/22/20. I promptly paid my bill of $[redacted].32, but was surprised when my subscription was cancelled exactly on 11/22/20. The email also mentioned a negative balance of $[redacted].74 without specific dates, only a mention of 8 weeks. Have the payment terms changed? I request to have the Sunday, 11/22/20 paper delivered, as I value the coupons. I wish to renew my subscription and would appreciate any possible reduction in cost. Thank you, Mona Franchi. Account Number: [redacted]7.

I am a senior citizen over 80 years old and have experienced some challenges due to a recent stroke. On November 30, I found my newspaper lying in a wet walkway, and the same issue occurred on December 1. I kindly requested for the delivery person to place the paper on my stoop as I am unable to retrieve it from the walkway. Despite my efforts to contact customer service to address this issue, I have been put on hold for extended periods, leading to frustrating experiences. This situation has happened before, and despite receiving an apology letter from Newsday after a similar incident, the problem persists without any improvement.

Subject: Request to Modify Subscription To Whom It May Concern, I am seeking to modify my current subscription with you. I would like to discontinue the physical delivery service but maintain the full digital subscription. I have been unsuccessful in contacting your office via phone, so I am reaching out through this email. If I do not observe a decrease in cost after this adjustment, I will have no choice but to cancel all subscription services and consider seeking reimbursement from Newsday. Please be advised that my decision is not based on dissatisfaction but rather on my deteriorating eyesight. Thank you for your attention to this matter. Best regards, Jon W. [redacted] 39 Angler Lane Port Washington, NY [redacted]

I did not receive my Sunday paper yesterday, as it has been consistently late after 8 am every week. It is frustrating to receive outdated news, already 8-9 hours into the next day's news cycle. I would like a refund for the missed paper and to cancel my Sunday subscription due to the unreliable delivery service. I feel that Newsday is not making an effort to keep me satisfied. I request confirmation via email that my refund and cancellation requests have been processed. At this point, I believe there is nothing more Newsday can do to rectify the situation.

I have attempted multiple times to make a payment yet have faced challenges. Despite receiving numerous bills and seeking assistance through the helpme website, I only received an automated email response. Subsequently, I contacted customer service, but only after they promised a return call did I receive no follow-up. I must express my disappointment with the level of customer service provided; it is the worst experience I have encountered with any company. I am pleased to report that, finally, I was able to reach a representative by phone today.

I recently addressed a billing discrepancy on my Newsday account. However, the response I received was a generic apology for poor customer service but did not address the issue at hand. This only added to the frustration, as the letter failed to acknowledge or resolve the problem. I am requesting a phone call to discuss the discrepancy directly. Please contact me at home at [redacted]. I prefer a phone conversation over email communication in this matter.

Hello and Happy Holidays, I would like to report that I did not receive my home delivery newspaper for Thursday, December 17th, [redacted], because of the severe storm that affected Long Island on that day. I kindly request to have my account credited appropriately for this missed issue. Thank you very much for your time and consideration on this issue. Sincerely, Debbie Roulston

I have contacted you multiple times regarding the delivery of my newspaper. I specified that it should be delivered to my doorstep due to my disability, but it has ended up all over the yard. I even wrote "canceled" on my last bill, but nobody has followed up. I cannot walk around the yard searching for the paper. I want to cancel it immediately. Today is December 23, [redacted], and the subscription is supposed to continue until January 17, [redacted], but I do not want it. Please cancel it now. This has been a difficult year, and dealing with this issue has only added to my frustration. Please take care of this promptly. Thank you.

I would like to cancel my subscription to the Long Island news due to relocating out of NY. Please cancel the subscription for Cheri C. Markle at [redacted] Prospect Avenue, Bronx, NY [redacted], and send the confirmation email to my grandson at [redacted] My current phone number is [redacted] for any necessary clarification. Thank you.

Since last Thursday, on Jan. 14th, I have noticed a recurring issue regarding the delivery of my newspaper. For the past 3 years, it has been placed at the top step, but recently it has been consistently found at the bottom of my driveway or on my lawn. I contacted customer service the following day, and despite reassurances that the problem would be resolved, the situation has not improved. Despite making daily calls and leaving my contact information for callbacks, I have not received any response. Today, I waited for over an hour with no answer. My frustration with Newsday's customer service has reached a point where I am contemplating canceling my subscription. I have been a loyal customer for a long time, being a senior citizen. I hope for a prompt resolution to this matter. Thank you, Helen G.

I am experiencing frustration with the billing process. Last month, I spent two hours on hold trying to reach the [redacted] number and today, it took me one and a half hours to speak to a representative. Despite the company claiming the billing period is every two months, I receive a bill every month, leading me to send a check monthly. Even after paying in full in December, I received two bills in January and just received another in February. The representative mentioned that payment is due before the billing period starts, but this practice seems unreasonable. I have been a customer for over 40 years but I am considering cancelling my subscription due to the constant billing issues, including a new fee for not paying with "ezpay." The quality of the content in Newsday is great, but the shrinking size and increased price along with frustrating billing practices are making me reconsider my subscription. - R. and L. Lauria acct.#[redacted]4