LloydsTSB Customer Service Issues

I recently experienced a serious case of identity fraud. I received a suspicious phone call about an iPhone 8 order linked to my o2 account, which I did not authorize. After immediately informing o2 and discovering unauthorized transactions at Lloyds, including ten foreign payments and an unauthorized loan, I was deeply disturbed by the lack of security measures in place. It was a distressing situation that has left me frustrated and concerned about the protection of my finances.

Hello, I encountered an issue while attempting to open a mortgage account online to monitor my payments due to a recent change in the interest rate. Upon reaching the final page, a problem code appeared, prompting a request for more information. Following a call placed at 7:35 pm on August 2nd, [redacted], I waited roughly 20 minutes before speaking with an Advisor named Michael. He proceeded to ask security questions, request my account number, and placed me on hold twice. Additionally, he requested that I spell my surname twice and repeat my account number. During the call, Michael asked for my mobile phone number, [redacted] [redacted] [redacted], and indicated that he would send a code. I expressed that my phone was old and slow, leading to a delay. After being on the phone for over 30 minutes, the code had not arrived promptly. Michael mentioned that if it did not arrive within two minutes, he would be unable to proceed with the call. Despite my suggestion to wait, he discontinued the call. My intent was simply to establish an account, and after spending 40 minutes on the call, I am disappointed by the lack of satisfactory Customer Service provided by Michael. Thank you, Jennifer J. Account Number: [redacted][redacted]

My spouse Gary A. W. and I, Janice W., have been clients of Lloyds for over 50 years. Upon relocating to Portugal, we provided the bank with our updated information. Recently, my card ending in [redacted], linked to account [redacted][redacted], was unexpectedly declined. Contacted customer service through the voice recognition system from my mobile in Portugal, faced an extended wait. Despite confirming my identity multiple times, my card was rejected again when used. Repeated unsuccessful calls with expensive charges have left me contemplating closing the account. Another recent call resulted in a disconnection after holding. The recurring security checks and card rejections have led to a frustrating customer service experience that needs improvement.

My 74-year-old mum needs to open a new bank account since her current M&S bank is closing in August [redacted]. Unfortunately, she is paralyzed on her left side and has moved in with me. She lacks photo ID except for an expired passport with an old address. This situation is troubling for her as the account closure approaches, and we haven't been able to switch to a new account before the August 3rd deadline. Urgent assistance is needed as she relies on this account for her money, pension, and disability payments. We tried applying online (ref: [redacted]7-32) using her passport, but it was rejected due to the old address. Despite this, we have documents like the blue badge, letters from DWP with her current address, and the option to obtain a current bank statement from M&S showing the new address. Any guidance you can provide would be greatly appreciated.

I am seeking assistance regarding a matter that occurred about three years ago concerning my home insurance policy with your company. At that time, I had received a £50.00 cashback cheque that regrettably got misplaced and recently resurfaced. Upon visiting your Chester branch, I was advised to reach out to you directly, leading me to send a letter on November 4th. However, I have been made aware that the address I had for your central accounts in Bristol is no longer valid, as Royal Mail returned the correspondence after a month. As an elderly customer who has utilized your services for both home and car insurance previously, I am hopeful that you can assist me in issuing a replacement cheque. Sincerely, S. Pagett

To Whom It May Concern, On Tuesday, May 2, [redacted], I transferred £[redacted].00 from my Co-operative Bank account to what I believed was my daughter Laura's account. However, it appears the wrong Laura received the funds. Despite my bank's attempts to reach out to you for the beneficiary's account details, you have not provided the necessary information. According to the Payment Services regulations, I am entitled to request this information. I have the Sort Code, Account Number, and name of the intended recipient, Laura. It seems I may have mistakenly transferred funds to the wrong Laura previously. I am disappointed to discover that the recipient is familiar to me, and I am willing to provide the correct account information if needed. Given my current battle with stage 3 cancer, it is crucial to rectify this situation promptly. I look forward to your prompt response. Sincerely, G.A. Kirkham

Hello, I'm uncertain if I can provide assistance, but I am seeking clarification on Lloyds Bank's probate application threshold. My father held a Lloyds current account with a balance of £37,[redacted] upon his passing. Various online sources indicate Lloyds maintains a £50,[redacted] threshold before requiring probate. However, the bereavement team informed me that I must obtain probate for his account. This discrepancy has left me perplexed. I am unsure if Lloyds recently altered their guidelines or if the online resources are inaccurate. Any insights on this matter would be greatly appreciated. Thank you. - NM