Liverpool Victoria Insurance Company Customer Service Issues

Policy number [redacted]2. I received my home insurance renewal details from LV, stating that my policy will automatically renew. I am quite surprised to see an increase of over 1/3 in the premium. This seems excessive, especially with the current economic challenges and the escalating prices across various sectors. I wish the increase was more moderate, as it feels like a burden, particularly for pensioners like me at the age of 80. The recent spikes in gas and electricity prices, along with the minimal 3.1% increase in pensions scheduled for April, have already strained my budget. With added expenses like car insurance, road tax, and rising costs of essentials, it's disheartening to face such a steep insurance hike. It's frustrating that despite our financial constraints, companies continue to impose significant increases, making it hard for us to make ends meet. It seems like we are left with no choice but to accept these changes.

I have been attempting to contact LV using multiple numbers provided on their site without success. I am reaching out to inform LV about the passing of my sister, Christine Elizabeth Aitken, who I believe held one or more policies with your company. While I have some of her statements, I have not been able to find the most recent one. Can someone assist me in locating this information? For security reasons, I would rather communicate over the phone if feasible, instead of sharing confidential details online. My name is June Baume, and I am the sole executrix of her estate.