LOT Polish Air Customer Service Issues

I need confirmation of the luggage limit for my flight to Madrid. I have a booking confirmation - UTDVT6. My ticket does not indicate the ticket classification, and today at check-in, the baggage confirmation states that the limit is 8 kg per passenger for cabin baggage. Looking at the original booking confirmation from the time of purchase, I cannot find information about the allowed free baggage. It seems that the ticket holder is required to pay an additional fee for checked baggage. Please clarify. Philip Piotrowski. Email: [redacted]

Hello, I am seeking details on flying with my dog as I am relocating from the US to Hungary in mid-July. I understand that emotional support dogs are no longer allowed in the cabin, but I came across conflicting information on a different website. I have been in touch with Lot Polish Airlines via email with no success and the customer service representative I spoke with was unsure. The information available online is puzzling. I kindly request clear guidelines and requirements before I proceed with booking my ticket to ensure a smooth journey without any unexpected issues. My 13-year-old Lhasa Apso, an emotional support dog weighing 21.2 lbs, has never flown before. I am aware of the microchip, health certification, rabies vaccination, and the need for a nonstop flight. Additionally, I would like to know the complimentary baggage allowance. Please reach out to me promptly with a detailed outline of the necessary steps and the associated shipping costs for my dog. Thank you for your assistance. Magdolna V.

Hello, my name is Erika Koszegi. On 05/04/[redacted] at 12:14, I arrived in Budapest from Toronto with a transfer in Warsaw using your airline. Unfortunately, upon arrival in Budapest, my suitcase was lost. The next day, it was delivered to my parents' house with a broken handle, and upon inspection, I discovered that many items were missing. Despite contacting the Budapest airport police and airport in Warsaw, I have not received a satisfactory resolution. I am disappointed and frustrated by the lack of assistance in recovering my belongings. Additionally, during security check at Warsaw airport, items purchased from the duty-free shop in Toronto were confiscated with an insensitive response from the staff. This experience has left me feeling unheard and dissatisfied with the service provided. I hope that by sharing my story, it will bring attention to the issues I encountered. Thank you for taking the time to listen.

Unauthorized transactions appeared on my bank statement from Lot Polish Airlines. I flew with Lot Polish Airlines in January and provided my debit card information for an additional checked baggage fee. Unexpectedly, I noticed two consecutive unauthorized transactions by Lot Polish Airlines in May, which I did not approve, as I have not traveled since January. I am seeking a refund for these transactions and wish to resolve this matter to ensure no more unauthorized charges occur in the future.

Our flight from Toronto to New York (JFK) to Seoul to Beijing on June 18 experienced a delay in Toronto. Consequently, we caught a flight from New York to Warsaw on June 19 at [redacted], followed by a flight from Warsaw to Beijing. Unfortunately, our luggages have not been received. After contacting Air Canada, we were informed that our bags were last located in JFK and were not taken by LOT airlines from there. I am seeking confirmation regarding this information and an update on the current whereabouts of our luggages.

Following a flight from Toronto to Warsaw to Beirut with this airline, upon reaching my destination, I realized that two of my bags did not make it. I am currently without any clothes and had to purchase essentials. I urgently request for my belongings to be promptly shipped to me, along with appropriate compensation for the expenses incurred in Lebanon during my trip from June 29th to July 1 for Ali Amir Chalhoub.

I had a negative experience with the staff at the Copenhagen airport. I encountered an issue with my hand luggage, which they said I couldn't carry onboard even though it contained valuables. They suggested I carry the items in my hands for a 5-hour flight, which was not feasible. While I was contemplating what to do with my belongings, the staff member handling my check-in became irate. He removed my bag from the line, raised his voice, tore up my ticket, and instructed me to go to the back of the line. He even threatened to involve security to remove me when I requested respectful behavior. I was not able to resolve the situation as he refused to assist me. This was by far my worst airport experience due to the extremely rude behavior of the Copenhagen airport staff.

Dear Sir or Madam, Booking Number: [redacted]1. Airlines Booking Reference: 3EW2FI. Ticket Number: [redacted][redacted]. Passenger Name: Hossam Hemdan Abdel Baset Barakat. I need to travel from Toronto Pearson International Airport Terminal 1 to Warsaw Chopin Airport (LO046) and then from Warsaw Chopin Airport to Cairo International Airport Terminal 3. My luggage was delayed for 15 days with Lot Polish Airlines, and I am dissatisfied with their service. Please assist me in canceling my flight with them and processing a refund back to my account. Thank you.

Hello, My name is Dhara Padamani. I travelled on LOT 75 from Warsaw to Mumbai on September 19, [redacted]. Unfortunately, the flight arrived late in Mumbai causing me to miss my connecting flight to Ahmedabad at 5:50 am on September 20, [redacted]. I am quite disappointed with this situation. I would like to inquire about the process to receive a refund for the missed Mumbai-Ahmedabad flight due to the delay of my LOT 75 flight. Kindly contact me at [redacted]. Thank you.

Hello, I am Gisela Henschel. My booking number is L9B5Q2. On September 18th, I received an email informing me that our flight booked for November 8th, [redacted], was canceled, and a new return flight from Yerevan to Berlin on November 10th was suggested. I have booked the suggested flight for November 10th. Unfortunately, the additional luggage we had booked and paid for no longer appears on our return flight. What steps should we take to resolve this issue? Looking forward to your response. Thank you.

This time, I opted for premium economy tickets on a flight from Chicago to Krakow in the hopes of a more comfortable journey. Sadly, it backfired. The reclining seat was faulty, the footrests were unusable, and the design made it challenging to move around. Despite being physically active, I struggled to navigate and found the layout confining, especially by the window. Paying $[redacted] for this experience felt unjustifiable. I have experienced premium economy with other airlines, and the difference was stark. This disappointing flight likely marks my final one with this particular airline.

Dear Sir or Madam, I am Jaromira Koch with booking number OSGZ3C. The scheduled flight from Ostrava to Frankfurt has been altered without my consent. I am unable to accommodate the revised flight on November 17th. I kindly request to reschedule my flight to November 14th, [redacted], departing from Ostrava at 2:45 p.m. Details of my previous correspondence with FlySmarter DE are attached for your reference. Despite reaching out to FlySmarter.de on October 5th to amend the flight, I have not received a response. I appreciate your assistance in facilitating the change. Thank you for your attention to this matter. Best regards, Jaromira Koch

Dear Sir/Madam, I, Rajendra Gupta, am writing regarding my Latvian visa issued through VFS New Delhi for travel to Riga, Latvia with invitation number L0[redacted]27 from my brother Lalan Gupta. Due to my father's sudden illness, I was unable to fly on the scheduled date of October 18, [redacted]. I have attached my father's medical report for reference. Upon receiving my Latvian visa on October 18, [redacted], I rescheduled my flight for October 30, [redacted], but encountered issues with LOT Polish Airlines during boarding. Despite purchasing a return ticket for December 1, [redacted], and presenting all required documents, I was still unable to board the plane. LOT Polish Airlines questioned the validity of my Latvian visa, prompting me to seek clarification from the Latvian embassy in New Delhi. To resolve this matter, I kindly request assistance in obtaining a valid travel NOC from the Latvian embassy in India, which can be used to travel smoothly with LOT Polish Airlines. Attached are relevant documents for your reference. Best Regards, Lalan Gupta

I purchased a ticket from Belgrade to Oslo with a layover in Warsaw for Monday, October 30. Initially, my reservation was charged due to insufficient funds in my account. The remaining amount was deducted from my account on October 30, allowing me to cover the full ticket price. However, upon reaching the airport in Belgrade, I was unable to board the flight as only an expired reservation remained. I was unable to fly, and I ended up losing the entire fare of [redacted] euros. I kindly request a partial refund of at least 50% of the ticket price. The flight number was LO [redacted], and the ticket number is 60Q3WZ for passenger Sava Belan.

I purchased a ticket from Belgrade to Oslo with a layover in Warsaw for Monday, October 30th. Initially, my account did not have sufficient funds, but the reservation still went through. The remaining balance was deducted on October 30th. Upon reaching Belgrade airport, I was not allowed to board the flight due to an expired reservation. Unfortunately, I missed the flight and lost the full ticket price of [redacted] euros. Is it possible to receive a partial refund, perhaps 50%? The flight was LO [redacted], ticket number 60Q3WZ, and the passenger's name is Sava B. Thank you.