Koodo Mobile Customer Service Issues

I have shared a phone plan with the primary account holder, Meekyung Lee, for a while now. Even though I pay the monthly bill, the account is in her name. My name is Philip Cain, and you can reach me at [redacted]. Meekyung recently upgraded her phone, and in the past, I would get a free phone when she did so. I am currently in Winnipeg and am interested in finding out if I am eligible for a complimentary phone upgrade. I am using an older LG Stylo with OS 7, and most of the apps I use require at least OS 11 to work properly.

I was expecting a call from Telus, and when I saw 1-[redacted] on my phone screen (I didn't have Telus' number), I assumed it was them calling. However, when I returned the call later, I found out it was a business closed for a holiday, not Telus. Then, a different number, 1-[redacted] from New York, appeared on my screen after I called my bank, which I did not dial. I am confused about these unexpected numbers on my phone and would appreciate any assistance.

Regarding my mobile account [redacted]0, I contacted support about this issue a month ago, but it remains unresolved. My profile shows my preferred email address as [redacted] for receiving bills. Despite this, bills continue to be sent to my old email address, [redacted], which is no longer in use. Although a representative assured me they would resolve this, I received my latest bill once more at the wrong email address. I kindly ask for your assistance in rectifying this matter promptly.

A few years ago, I signed up with Koodo for my daughter's cell phone service. However, over the past year, I noticed an increase in my bill, only to discover that I had been unknowingly paying some of her expenses. I decided to leave Koodo due to this issue. To my dismay, I now have six erroneous entries on my credit report from Koodo which do not belong to me. Despite reaching out to Koodo and requesting to have my name removed from my daughter's billing, they have been uncooperative. My daughter has also contacted them, but the matter remains unresolved. What steps should I take now to address this ongoing problem with Koodo?

I was charged $[redacted].11 on my Visa debit card by Koodo on July 26, [redacted], but we no longer have an account with them. Telus requested a transfer of phone number [redacted], and Koodo confirmed the request via text on June 15th. My husband, Logan P., who owns the phone number, canceled the account through the KOODO app. Can you please refund the charged amount back to my account and ensure that no further automatic payments are made? Thank you.

I have been attempting to reach out to a live agent at Koodo for the past two hours without any success. The problem lies with a mistake Koodo made during the transfer of my account, where they inputted the wrong email address. Despite receiving an apology letter from Koodo on June 30th assuring me there would be no connection fee due to their error (ref KMM[redacted]0V34810L0KM), I have now noticed a $50 connection fee on my recent bill. I kindly request for this fee to be removed promptly as previously committed, or alternatively, I ask for my number to be permanently disconnected. It is crucial for Koodo to address these service issues to prevent losing customers. Please honor the initial commitment and waive the fee without sending a check.

We feel deceived! My elderly father was guaranteed a certain price, but that's not what he was charged. I've dedicated many hours trying to sort this out to no avail. My next course of action will be contacting the Better Business Bureau. Despite having a text message from the representative, no one has been able to rectify the situation. I was assured a call back three weeks ago but have received none. I was directed to a Koodo/Telus store, which unfortunately couldn't assist. I anticipate a prompt response with a solution.

I'm Ann Edkins. I'm inquiring about my KOODO account number to settle my outstanding bill through the bank. Confirming that phone number [redacted] is accurate since I'm away from home and unable to access my phone. I believe this number belongs to my new account. Urgently seeking the account number and balance owed to address my overdue payment. Thank you.

I am experiencing difficulties with my phone calls. Despite multiple attempts with Apple and Koodo, the issue remains unresolved. Initially, Apple suspected a network problem. After contacting Koodo, a representative acknowledged the network issue and attempted a fix by switching from 5G to LTE. However, the scheduled call backs have been unsuccessful, exacerbating the problem. Despite efforts from both parties, the issue persists months later. I feel frustrated as a customer that neither Apple nor Koodo seem to have a definitive solution. Thank you.

I noticed that your company attempted to process my payment at 2 a.m. this morning; however, the funds were only available in my account by 7 a.m. Unfortunately, this led to my service being disconnected without any prior notice. I want to request for you to retry charging the payment and restore my service. It's disappointing that there is no option to speak with a representative on *[redacted] to resolve this issue promptly. I am feeling quite frustrated with the lack of satisfactory customer service. Please address this matter urgently, and kindly inform me via email at [redacted] Thank you.

I need assistance with blacklisting my stolen phone, a [redacted]. The helpline hasn't connected me to a live agent yet. I can be reached at [redacted]. I'm Kyle H. and have all the details on the stolen phone. Thank you.

I encountered an issue attempting to pay my bill through the self-serve platform yesterday. Although it was my first try, the system indicated I had attempted too many times and needed to wait an hour before trying again, which didn't resolve the problem. Today, I'm now receiving a message stating my username or password is incorrect, even though I haven't changed any details and am using the same link. The company requires using their online assistant to schedule a call, but it's unable to support international calls, leaving me unable to seek resolution via email. As I'm currently in France, I'm at a standstill in my attempts to reach customer service.

I am experiencing difficulty with using Wi-Fi calling, as I keep missing calls and texts. Unfortunately, I lost my job because I was deemed unreachable and unreliable. Additionally, whenever I plug my phone in at the bottom, I keep experiencing static shocks. Despite multiple attempts to contact Koodo via phone and text, I have not received any response. I have insurance coverage for my phone and find it extremely frustrating and upsetting that this matter has not been addressed. If this problem persists, I will have no choice but to seek services from another company.

I recently switched to Koodo from Telus. I received the new SIM card on September 5 but had already received a bill from Koodo. I called back and was informed by a representative that I would only be charged starting September 5, and the bill would be $16.95 with the $60 fee waived. However, today I got an email stating that my pre-authorized payment was declined and there would be an additional $25 charge. The bill I saw did not reflect the $60 waiver, so I updated my banking information just in case. I also didn't have internet access, which should be included in my plan. I reached out via Facebook this morning but have not received a reply yet. I am seeking confirmation that the $60 fee is indeed waived, there will be no $25 charge, my first bill will be $16.95, and that my internet service will be activated.

Subject: Signal Quality Issue I visited your Cottonwood Mall location in BC on Sept 18 and was assisted by Mr. Mason who replaced my SIM card. Initially, my phone showed improved reception, but upon returning home, the signal quality significantly decreased to only one bar with frequent internet interruptions. My iPhone XS-Max has always worked well in Vancouver, BC. I kindly request immediate steps to improve the signal and internet quality in my area. Your prompt response would be greatly appreciated. Thank you, Ponnambalam A. Indrajith Email: [redacted] Cellphone: [redacted]

While in Italy, I unexpectedly received a notification about being charged $16.00 for Easy Roam. Despite having my phone in airplane mode and no Wi-Fi connection, I'm puzzled about this occurrence. I'm reaching out via email from my laptop for assistance. My phone number is 1-[redacted], and you can contact me at [redacted] I kindly request a review of my account to verify that no Easy Roam charges are applied. Should this fee be present, I respectfully ask for its removal. Thank you, Jeannie

Hello, I used to be a Koodo customer and I'm considering rejoining. Could you please share the best plans available for returning customers? Currently, I can't use my phone, so please refrain from providing a callback number. Since my phone is not functioning, I am looking for the most affordable phone plan you offer. If you can provide assistance through mobile, kindly send me the details as giving a callback number won't work for me. Thank you. Penny G.

I bought my Koodo phone online 2 months ago, but it has never worked properly. Despite trying to contact for a solution, I was unsuccessful. I was advised to take it to a local Koodo store where they offered a loaner phone while they investigate. It was then I learned my phone was pre-owned and not under warranty. As a first-time cell phone owner, I didn't realize this. Now, I'm stuck with a non-functional phone after only 2 months of owning it, still making payments, and the warranty is invalid. I'm struggling to reach a person over the phone for assistance.

Over 2 months ago, I made the error of purchasing what I believed was a new cell phone from the Koodo store online. I am new to owning and using cell phones, and unfortunately, I didn't ask the right questions. I ended up buying a pre-owned S10 without realizing it. From the moment I unboxed it, there have been several issues - dropped calls, no sound, voicemail, or notifications, and the phone heating up excessively. Even when not in use, the battery drains in about 20 minutes. It's been a real challenge to reach a human at Koodo about these problems, but when I finally did, I was informed it's under warranty. However, upon visiting the nearest Koodo store, I discovered that since it's pre-owned, the warranty is void. I live in rural Ontario with limited options for communication and find myself stuck with an unreliable phone barely 2 months old. I can't keep paying for something that doesn't work. I need a solution before I consider closing my account and moving on.

My daughter's iPhone 13 is stuck on SOS mode after removing and reinserting the SIM card. The carrier settings are showing as unavailable and constantly searching. Even enabling Wi-Fi calling is not an option. Despite attempting various troubleshooting steps like hard restarts, toggling off and on cellular data, turning on roaming, reseating the SIM card, and updating carrier settings, nothing has fixed the issue. Calling Koodo resulted in an automated chatbot promising a text message for help, but the lack of service makes it impossible to receive it. She's currently borrowing another phone to try and reach Koodo for assistance, but the chances of resolving this promptly seem unlikely. It's imperative to get this matter resolved soon, as she will be left without a working phone shortly.