Konica Minolta Customer Service Issues

Hi Konica Support, I am writing to share my experience with seeking toner replacement for equipment #[redacted]1, Model BH [redacted], Serial A[redacted]3. On 29th October [redacted] at 08:55, I initially contacted the service helpdesk at +[redacted] to request toner replacement. I was informed the toner would be delivered within 2 working days. Following up on 1st November [redacted] at 14:42, I inquired about the delivery status. The representative stated the toners were delivered on 30th October, but we did not receive them, so I requested proof of delivery. I provided my email address and was assured the proof of delivery (POD) would be sent. After not receiving the POD, I made a third call on 4th November [redacted] at 16:59 to express my concern. The representative assured me the POD would be sent, acknowledging previous promises made. However, as of 5th November [redacted], I have not received the POD or the toner, causing our printer to be out of service for a week, impacting our operations. I kindly request your prompt attention to this matter and appreciate your assistance. Thank you.

I am disappointed by the delay in service for our copier once again. We reported the issue on 11/02/20 at 8:52am, and despite multiple calls, no technician has contacted us or shown up. Our machine, at [redacted] Park Road, Charlotte NC [redacted] (The American Red Cross), is crucial for our medical laboratory's operations due to FDA regulations. We need clear and legible copies for various purposes, including faxing and record-keeping. Despite reaching out to the customer service line multiple times, we have not received any updates or a technician's visit. It is now past 1pm ET on the following day, 11/03/20, and the problem remains unresolved. I hope for a prompt response and resolution to this ongoing issue.

I contacted Konica's supply order hotline on 04-08-22 at [redacted] to purchase a toner waste cartridge and a yellow toner cartridge for the copier/printer with ID 9[redacted]. Unfortunately, the items have not arrived, and the waste cartridge is full, causing the machine to be inoperable. Given the upcoming busy period for our company, E&ES, it's crucial for this copier/printer to be functioning. However, our attempts to reach service support have been futile, with long wait times resulting in disconnections. We urgently require delivery of the toner waste cartridge for model C558, ID 9[redacted] at our address: Employment & Employer Services, Inc. [redacted] W. Jackson Boulevard, Suite [redacted] Chicago, IL [redacted]

My printer is not working. I called the Konica Printer Office in Gwalior 15 days ago, but no technical support has come to fix the printer yet. They promised to come yesterday when I called to schedule the printer installation. I kindly request to Mr. X to please expedite the repair of the printer. Your prompt attention would be greatly appreciated.

I recently began a new job where I have access to a Konica Minolta Bizhub C277 printer. I use a Mac running OS Ventura 13.3.1. After attempting to download the printer driver, I noticed that the options available seem limited. I am missing important print settings such as media type and quality. These options are crucial for me as I print certificates on high-quality paper. Could it be that this printer is not compatible with Mac systems? Should I search for an alternative driver for better functionality?