Kiwi.com Customer Service Issues

Good morning, my name is Alberto Guillermo, I am the cardholder who purchased and paid for the electronic ticket for Mrs. Amaloa Dominguez's upcoming trip. The flight was rescheduled 24 hours later, causing her to miss the connecting flight to Roma/Linate. This situation has been a significant inconvenience for both the passenger and myself, as I need to pick her up and balance work responsibilities that involve calls and specific hours. It appears that these reschedulings have been ongoing for some time, and we received no notification until yesterday at 23:58, when they offered two alternatives for the connecting flight with additional fees. This practice is not only unfair but seems abusive. How can they demand more money for an issue that is out of our control? I kindly ask for appropriate compensation for all the trouble caused. I look forward to a response. Sincerely, Alberto Guillermo Flight: ES8597 CCS/FCO; AZ2080 FCO/Lin Reservation: [redacted]3

Hello, I am Isabella Corsini. My reservation number is [redacted]4 for a Ryanair flight from BGY at 19:55 to TPS Trapani on August 1st, [redacted], with an 8kg carry-on and a 3kg personal item. The return flight from TPS Trapani on August 13th at 14:15 to MXP Milan, with the same baggage. My ticket was modified by either you or the two airlines without me requesting any changes, causing me to adjust my plans, which I find unreasonable. Also, the carry-on baggage no longer appears, which is an issue with Ryanair. Therefore, I would like absolute assurance from you that my carry-on baggage will be included in the ticket that either you or the airline changed without my permission and without any additional costs. Looking forward to your response. Best regards, Isabella Corsini and Francesca Alberoni.

Good morning, We purchased the following trip with reservation number [redacted]7. The first leg Milan-Rome on Alitalia flight AZ2021 did not depart due to a technical issue during take-off. As a result, we missed all connections, and since our ticket was not with Alitalia, they did not assist us. We tried to reach out to you several times, but without success, despite your claim of being available 24 hours. Without your assistance, we attempted to contact the airlines to resolve the situation, but they did not help. As we had already booked and paid for a tour, hotel, transfers, and guides in Madagascar, the only solution was to buy new plane tickets for a total of €[redacted]. Upon our return, we will proceed with requesting a REFUND for everything you had assured and clarified in the contract. Best regards, M.T.

Dear Sir/Madam, I am DR BADAR ALDHAFEERI from The Kingdom of Saudi Arabia. I am inquiring about the visa requirements for transit at Kochi airport in India. Despite booking an AirAsia flight from Kuala Lumpur to Kochi and a Flydubai transit flight to Dubai without immigration, we were informed a visa is still necessary due to India's immigration cross-checking passenger lists. This caused us to miss our Fly Dubai connection to Kuwait as Air Asia refused boarding. I seek urgent clarification on the situation, as per the information I found on the airport's official website. Thank you. Best Regards, BADAR ALDHAFEERI

I have two bookings for the same flight, purchased at different times, both with insurance. The airline is offering an 18-hour layover, which is not acceptable as it disrupts our plans. They are only providing $30 to reschedule, but my insurance covers up to £6,[redacted] for flight changes. They want me to pay more for a suitable flight, but I expect my insurance to fulfill its purpose. The mistake was on their end as the layover time hasn't changed since I bought the tickets 3 1/2 months ago. I paid for the insurance for situations like this, and I urge them to honor it and get us to our destination without extra charges.

I am very upset about my son's recent travel experience with Kiwi. His flight from London to Budapest was delayed, causing him to miss his connecting flight to Podgorica, Montenegro. This led to a series of stressful events, including staying overnight in a hotel and enduring a 20-hour bus journey to reach his final destination. As a mother, I was deeply concerned for his safety, especially being on a long bus ride with individuals who may harbor negative feelings towards his ethnicity. I am extremely disappointed with Kiwi's handling of the situation and the lack of customer service available through a toll-free number. I demand a resolution for my son's return trip to the United States without any further delays or issues. I expect a supervisor to contact me promptly at the provided number. Failure to address this matter adequately may result in legal action. I await your response.

On July 26, [redacted], we made flight bookings for August [redacted] and paid for them via credit card. The payment was processed right away. However, we have yet to receive any flight confirmations. The email we provided during booking was incorrect, and we are unable to log in to our Kiwi account using the recommended methods. We are unable to access our account to update the email address, and correcting it won't work as emails cannot be delivered to the wrong address. Unfortunately, we do not have the capability to receive SMS messages.

I had a confirmed flight to Quito, Ecuador from Copenhagen, Denmark on April 2, [redacted]. Unfortunately, my oldest brother passed away from cancer, and I had to go to Ecuador earlier than planned. Upon my return to the Faroe Islands, I contacted your agency to request a refund for my unused ticket. I provided the death certificate of my brother that I received in Ecuador, but it seems it was not sufficient. I kindly ask for your assistance in obtaining a refund or using the ticket for a different trip. I hope you understand my situation and can help me. Best regards, Lesby Romero.

Hello, my name is Yousef Farhan. I had booked a flight from Luton to Amman through Kiwi on 1/8/[redacted]. We landed in Vilnius airport on 2/8 to catch another flight to Amman with Ryanair. Unfortunately, they refused to let my son, Karam Farhan, on the flight because his passport validity was less than six months. We were unable to continue our journey and had to stay in Vilnius airport, feeling disappointed and hopeless. I had to book a flight back home to Luton, which cost me [redacted]€. Now that I'm back home, our holiday was ruined, and I feel like all the money spent on flights, baggage, and more was wasted. Our hearts are broken because we were not notified about this requirement when we booked the flight. Please, can you assist us as we were unaware of this issue at the time of booking? Thank you.

Hello, I made a round trip flight booking for my daughter, Kimberly, traveling to Mallorca, Spain from Portugal. Initially, she selected a higher fare to include luggage on the plane. However, during check-in, she discovered additional charges for checked baggage per leg of the journey. Consequently, she decided to only carry a personal item and a cabin bag to reduce costs, leaving behind necessary items for her trip. Upon reaching the second leg of her journey, she was unexpectedly charged over $60 for a cabin bag and a personal item. She had no means of disputing this fee during her trip. Although there were cheaper fares available without luggage, we opted for the higher fare to include baggage. I believe that any undisclosed baggage fees should be transparent during the booking process to allow informed decisions. Your prompt attention to this matter would be appreciated. Kindly arrange for a manager to reach out to me at [redacted] to discuss the luggage charge. Thank you for your assistance. Regards, Rosa R. Graue

Subject: Assistance Required for Flight Reservation [redacted]9 Good morning, I am reaching out regarding my upcoming flight reservation to Barcelona scheduled for this Thursday, August 8. Unfortunately, one of my travel companions recently discovered that she is pregnant, and her doctor has advised against flying at this early stage. I understand that our tickets are non-refundable, but I kindly inquire about the possibility of receiving a partial refund for her ticket. Furthermore, I need guidance on how to cancel the flight reservation altogether. Today is the deadline for submitting passport information, so I would greatly appreciate your prompt assistance. Thank you in advance for your timely response. Best regards, Veronika B. Mobile: +[redacted] [redacted] [redacted] [redacted] Email: [redacted]

Subject: Regarding Incident with Booking of Flights I am writing to address a concerning experience with my flight bookings through Kiwi Airlines. On June 7th and 8th, [redacted], I had an itinerary that involved connecting flights with different airlines in Madrid, Spain. The layover time provided was only one hour and 35 minutes, making it incredibly difficult to transfer my luggage, clear customs, and go through security to catch my next flight to Valencia. Despite my best efforts, I missed my connecting flight due to the unrealistic schedule set by Kiwi. I believe that Kiwi should have been more mindful of ensuring feasible connecting flights when they made my booking, rather than setting me up for failure with an unattainable timeline. I feel that the responsibility falls on Kiwi as the booking agency to schedule flights that are reasonably possible to make. I adamantly refuse to accept responsibility for missing my flight and will not pay for the fare, given the circumstances.

I booked a flight from Inverness to Orlando with my two daughters, with a connection through Gatwick. The original departure time from Inverness was at 7 am, but it was changed to 7:30 and then to 8:15. We were not able to check in online at Gatwick and missed the last check-in for the Orlando flight due to the delay. We were told by British Airways that they were not obligated to change our booking. Our only options were to pay £[redacted] each for standby or book new flights at £[redacted] each. After a stressful experience, we managed to get on a standby flight but had to pay an extra £[redacted], which was very distressing. I am seeking a refund of the £[redacted] I had to pay.

I purchased a round-trip ticket from Oslo to Stuttgart for travel from July 28th to August 7th through finn.no and booked with Kiwi.com. My booking number is [redacted]5. However, I encountered difficulties checking in online for my extra luggage. Although I paid 23 euros for luggage to Krakow, I received no assistance for the return journey from Krakow to Oslo. Despite my offers to pay, the Eurowings staff at the airport refused to check my luggage through to Oslo. This led to delays and confusion during check-in with Wizzair. The inexperienced staff initially failed to help, and we were left to manage the situation ourselves. Security checkpoint chaos resulted in the disposal of our liquid items, incurring an additional cost of almost 50 euros. Missing the flight forced me to purchase a new ticket for [redacted].34 kr. Furthermore, expenses for food, drinks, and a taxi in Krakow totaled [redacted] kr due to the missed bus. I am disappointed with the poor handling of the situation and request a prompt response and full reimbursement of all incurred expenses.

Hello Team, I am disappointed that I missed my connecting flight to Singapore due to a delay in the flight timings. Flight # SG [redacted] with the scheduled departure time of 00:15 from Mumbai to Chennai at 02:15 was delayed. The flight took off at 2:00 and landed in Chennai at 3:45 at the domestic airport. It took 40 minutes for me to reach terminal 4 for my boarding point for flight # 6E51, which was scheduled to depart at 4:30. As I needed to get the boarding pass first, then go through immigration check, I missed this flight. I had to book another flight at a cost of Rs 16,[redacted]/- (INR). I would appreciate it if you can guide me on the correct process to get reimbursement for this situation. Regards, Sandeep K.

Greetings, I purchased an airline ticket from Amsterdam to Catania with a layover in Venice from you. Unfortunately, the Venice to Catania flight was canceled, and I received no information about it. I only found out during check-in. My booking reference is [redacted]1. I would like to know what can be done about this inconvenience. Not only was I not informed of the disruption, but now I am left without a flight and accommodation. EasyJet offered a flight at 6 a.m. the next day, but as I have children, I cannot stay in a hotel overnight!

Dear Kiwi.com, I received two airplane tickets from my sister as a surprise gift. One ticket is for me, and the other is for my mother. The ticket number for both of us is #[redacted]2. The names on the tickets are Mária Dombainé Guti and Elekné Guti. We are interested in purchasing the Priority Lane service for our tickets to expedite the check-in process. Could you please provide information on how we can proceed with buying the Priority Lane service and making the payment? Thank you in advance for your assistance. Sincerely, Maria Dombaine Guti

I would like to share my recent travel experience. I had a reservation under [redacted]4 for Andrea P. I arrived at Gatwick airport in London to catch a bus, but I was informed that my ticket was for the wrong airport - it was for Luton, not Gatwick. The woman suggested I take the train to make my flight on time, which cost me 69 pounds. Unfortunately, there were power delays in London, causing me to miss my flight. I had to purchase a hotel and reschedule my flight for the next day at 12. I kindly request a refund for the flight to Cork and the bus ticket. I am willing to provide receipts if necessary. Any assistance would be greatly appreciated. Thank you for your attention to this matter.

I recently made a reservation for two roundtrip tickets on Allegiant through Kiva. After realizing they would charge $[redacted] per person for checked bags, I promptly canceled online and received an email confirming a refund of $[redacted].64 out of the $[redacted].00 paid. Allegiant informed me that only one leg of the trip was canceled. The refund is scheduled for 12/8/19, but I've been unable to reach them by phone, only getting a busy signal. Any advice on what steps to take next would be greatly appreciated. Thank you.

I made reservations with Kiwi over a month ago and requested to bring my emotional support dog. Despite providing all necessary information and paying the required fee, Ryanair, one of the airlines, does not allow pets, causing me inconvenience as all flights to Sacramento seem to involve Ryanair. I need to relocate by September 25 and time is running out. It's essential for me to have my dog with me for the entire journey, not just part of it. I urge Kiwi to consider this and help me find an airline that accommodates pets. The situation is urgent, and I appreciate your assistance in resolving this matter promptly.