Kingsizedirect.com Customer Service Issues

I experienced multiple issues with my order at Kingsizedirect.com. The customer service representative advised me to reorder, even though PayPal had already invoiced me. The interaction left me upset as the representative jokingly wished me a happy Independence Day. I decided to call back during normal hours to address my concerns about being billed twice. Eventually, I reordered, but one item was no longer available, and my promo code wouldn't work. After a search, I found an alternative code with a slightly higher price and proceeded with the order. When I contacted customer service to request a refund of the price difference, I faced additional challenges providing information from my original order. The agent declined my request for a 50-cent refund due to an invalid promo code. Despite my frustration, I am still seeking a resolution regarding the 50 cents.

Twelve hours after submitting order #[redacted]7, I received an email with promo code KSELB18 that reduced the order cost by $50. I contacted customercare to apply the promo code to my existing order, but they refused. King Size instructed me to return the product at my expense due to the price reduction. I found this unacceptable as I had already paid $15.99 for shipping. I am not willing to cover additional shipping costs. I will be canceling my KS credit card and closing the account, keeping a $20 balance. This incident has led to the end of my long-standing relationship with King Size Direct. I am planning to start a Facebook campaign to share my experience with the public.

When accessing our website, you may have encountered the message: "IT'S NOT YOU. IT'S US." We regret to inform our European Union (EU) customers that due to the General Data Protection Regulation (GDPR), we are currently unable to offer access to the site. We are actively working on solutions to better assist our EU clients. During this period, we cannot fulfill orders or handle returns/exchanges for EU customers. Your patience is greatly appreciated as we strive to resolve this matter promptly. For inquiries or if you believe this message does not apply to you, please reach out to us at [redacted]. Thank you for your understanding, and we look forward to serving our EU customers again soon. - fullbeauty, womanwithin, roamans, ellos, kingsize, jessicalondon, brylanehome, bco

On August 1, [redacted], I departed from the United States to travel the world, relying on the hospitality of others for accommodation. At 73 years old, I have a history of promptly settling my bills. My name is Richard J Barton, and my previous address was 15486jonfin, Mission Hills, California [redacted]. On June 28, [redacted], I spoke with one of your representatives to update my credit card information for a pending $38 charge. Due to mail delays between Thailand and the US, I received your correspondence in December instead of August. I'm keen to resolve this by sending a check, money order, or utilizing Western Union to clear the $38 payment. I aim to rectify this without incurring any unnecessary penalties. I appreciate your products, particularly the footwear, and wish to continue our association. Kindly provide instructions on where to send the payment and send a confirmation to ensure my account is in good standing. You can reach me at [redacted]. Let's settle this issue amicably and move forward positively. Regards, Richard J Barton.

I placed an order back in September, but I have not received my package. I have been contacting them periodically for the past several months. They asked me to send an affidavit, which I did by email and mail, but then said they couldn't accept it that way. It's almost been a year since September, and I haven't received my refund or merchandise. I find it unfair to still be waiting. It's not good business practice to make customers wait so long without resolution. I do not have $[redacted] to give away due to their mistake or lost package.

About a month ago, I made a purchase of 4 shirts from Kingsize. Unfortunately, it took over 3 weeks to receive them, and I had difficulties reaching customer service during this time. I struggled to find any contact information to inquire about my order. After over 3 weeks, my order arrived without any communication from Kingsize. I have been disappointed with the customer service and long shipping times, and as a result, I do not plan to make future purchases from the company. I am now looking for the Corporate office address to express my concerns, although I am not optimistic about the outcome. I have discovered other companies offering similar products with better service, and I will explore those options going forward.

On July 28th, [redacted], I attempted to make a purchase on your KINGSIZE website as a guest for around $[redacted] USD. Despite the billing address issue causing the order not to proceed, my credit card was still charged. After contacting your customer service, I was assured a refund in 3 business days, which hasn't happened after 5 days. My bank requires an email from your end confirming the unsuccessful transaction. I urgently seek a refund or an email verifying the issue to resolve the matter with my bank. Despite reaching out three times, there has been no progress. For further communication, please reach me via email at [redacted]

I have experienced challenges with Covid since Dec 31st and struggled to return my items within the 60-day period. I only discovered the deadline when I couldn't retrieve the label at the post office today, as it was my first time checking my email. I reached out to customer service and learned about the 60-day return policy, which I was unaware of due to my usual quick exchanges. Despite being a long-time customer, I now have two items too big for my son and face a loss of over $50 for missing the return window due to Covid complications. Could you please consider accepting my return or providing credit for some/all items? While $50 may not seem substantial to some, it significantly impacts me as I operate on a fixed income. I hope there might be a solution to rectify this situation. My order number is [redacted]5.

I am looking to communicate with a representative fluent in English as their primary language to ensure clear understanding on both ends. Conversing with call centers in other countries has proven challenging due to line delays and background noise, leading to miscommunication. I hope my concerns regarding the professionalism and effectiveness of these interactions will be addressed promptly by your Company's management team.