Kia Motor Co Customer Service Issues

I drive a [redacted] Kia Rio and recently experienced some concerning issues with it. While driving, the car would hesitate and the Tachometer would drop to zero. When I turned off the engine and tried to restart, sometimes it wouldn't start or had normal RPMs. This problem persisted, and it even stalled in traffic. I took it to ROWE Hyundai, but they couldn't find any issues without a check engine light. After some research, I found out that the Tach signal is linked to the CAM sensor, which generates a digital square wave. It's usually tested using a scope on the signal wire. There was also a suggestion to check the Crankshaft sensor. I decided to change both the Crankshaft and Camshaft sensors, and now my car is running fine.

I had my [redacted] Kia Cadenza towed to Berlin City Kia on November 19 due to a radiator hose leak. After several delays, I was informed on November 30 of damage to the car's underside. Despite agreeing to replace the hose, it took them over a month to address the issue. I was assured the hose would be replaced, but it wasn't until January 3 that the car was ready. Due to a rental fee demand of $[redacted] when I went to pick up the car, I was unable to retrieve it until January 19. My contact, Ryan, who is no longer with Kia, was unhelpful during this ordeal. After being a customer for over a decade, I'm disappointed by this experience with Berlin City Kia.

The Kia dealership made me feel unappreciated when using the tire program I bought. When I expressed difficulty utilizing the programs, they seemed to emphasize when I did use them. This did not demonstrate good customer service. After receiving a call that my car was ready, I had to wait an additional 5 minutes while paperwork was completed. Upon returning home, I noticed the replaced tire was messy with glue on the outside, which was unexpected. My experience with Kia today was disappointing and has led me to consider a different manufacturer for my next vehicle. It's frustrating that using the optional programs I paid for during the vehicle purchase involves such obstacles, leaving me feeling like I have to plead to utilize them. I hope the Kia dealership in West Chester, Pa can start valuing customers, regardless of their car's age, as I love my car and expect respect for both me and my vehicle, which was lacking today.

Vehicle: [redacted] Kia Forte Problem: Engine Stalling. Mechanic suggested replacing the engine. (Full Story Below) Purchase Location: Kia dealership in Louisville, KY My [redacted] Kia Forte began stalling, eventually resulting in engine failure. I purchased this used vehicle a year and a half ago with approximately 60,[redacted] miles. The mechanic I consulted diagnosed the issue and advised replacing the engine. Unfortunately, I have faced complications with three supposedly rebuilt engines from the manufacturer, each showing signs of being faulty (faulty sensors, error codes, insufficient cylinder cross-hatching, etc.). Despite investing significant funds in a replacement engine, none of the engines provided have functioned properly. I am seeking assistance from Kia to address this issue and provide a working engine solution. Your help in resolving this matter would be greatly appreciated, as these ongoing engine problems have been very frustrating.

I purchased a new [redacted] Kia Forte with [redacted] miles. Soon after, the engine had to be replaced. I lost my keys and the dealer wanted to charge me $[redacted] for a spare key that was never given to me. The car had battery and check engine issues, along with tires frequently going flat. In April [redacted], my car caught fire due to an electrical issue while I was in a store. I want a new [redacted] or [redacted] car, with my warranty transferred, and costs for the remaining two years on my current car to be covered. I also seek reimbursement for items damaged in the fire. I have faced much distress since getting this car, experiencing delays in repair, poor customer service, and worries about safety. If my demands are not met, legal action will be taken.

My Kia Sorento has been at the service lot in Lee's summit, Missouri, for 7 weeks due to electrical issues. Despite having a case with Consumer Affairs (Case [redacted]0), Ms. Felina Chandler has not been proactive in resolving it. I am frustrated with the lack of communication and action. I am requesting the name and contact information for the President of consumer affairs to escalate this matter. The dealership is also disappointed with the lack of response. If Consumer Affairs does not respond promptly, I will consider legal action. The absence of customer service satisfaction is concerning, even with the great vehicles Kia produces. I have tried multiple times to reach out to Ms. Chandler via email with no success. I am hoping for a more effective response now. The customer service hotline (1-[redacted]) has been unhelpful.

I wanted to share my recent experience with the Kia dealership representing your cars. When finalizing the purchase of my vehicle, I requested new brakes, specifying both pads and rotors. The dealership agreed, stating it would take a couple of days to complete the job. When I confirmed with Eric during the signing process, he assured me that the full brake job was done. However, shortly after, I noticed issues with the brakes making sounds and stuttering. I contacted Eric and Edward, who directed me to set up a repair appointment as they only replaced the pads, not the worn rotors causing the problem. This misrepresentation of services is disheartening, especially as a first-time Kia owner influenced by family members who have had positive experiences with the brand. I hope this matter can be resolved to uphold the integrity of your products and service standards. Thank you.

I own a [redacted] Kia Sportage and had recently encountered an issue with the A/C compressor, which was replaced last June under warranty with a rebuilt unit. Unfortunately, that unit failed, and I had it replaced at Galeana Kia in Ft. Myers, FL, yesterday. This time, a new unit was authorized by Kia for the repair. However, my concern is that both the rebuilt and new units share the same part number, 97[redacted]2, which is listed on my invoices. How can I verify that a new A/C compressor was actually installed as I was informed by my service advisor? I'm seeking clarification on whether rebuilt and new A/C compressors have the same part number. If they differ, I would like to know the correct part number for a new A/C compressor for my [redacted] Kia Sportage.

I am facing an issue with the seat belt buckle on the passenger side of my [redacted] Telluride, right behind the passenger front seat. Although I am pleased with the vehicle, I am disappointed that the seat belt is nearly impossible to buckle. It feels like I have lost a seat in my car because of this problem. The dealership's suggestion to place something under the buckle is not a satisfactory solution. I plan to raise this concern again when I pick up my car today after an oil change. If I do not receive a proper resolution, I am considering bringing this issue to the attention of the local news to inform the public about this design flaw.

I experienced the same issue with my [redacted] Kia Soul, which has the 2.0 engine. I am frustrated and wondering why there hasn't been a recall for this problem. This happened back in March, and since then, my car has been sitting idle in my driveway while I continue to make payments on it. It's been nearly 7 months now. I attempted to reach out to Kia Motors America about the recall on the 2[redacted] Kia Soul models with the 1.6L Gasoline Direct Injection engines due to potential engine damage. However, I have not received any assistance as they have not been returning my calls or emails.

Hello, I recently leased the top model Telluride and paid $10,[redacted] over the sticker price. The only feature missing is the tow package. Although we love the vehicle, I'm experiencing buyer's remorse after researching further and suspect we may have overpaid or been misled. The purchase was made at Dan O'Briens of Norwood where we found the vehicle in stock with a sticker price in the high $40,000s, but we ended up paying slightly over $57,[redacted]. I'm curious about the reasons why a car would sell for $10,[redacted] over the sticker price. I'd appreciate any insights on this matter and guidance on how to potentially secure a more reasonable price. Thank you, C. Dell'Erba

Transparency Issue with KIA Dealers in Nashik, Maharashtra Dear Sir/Madam, I would like to bring to your attention the lack of transparency from KIA dealers, Khushi Cars (Chopda Autowheels Pvt. Ltd), in Nashik, Maharashtra. Despite booking my Seltos HTX+ in black on 25/08/19, shortly after its launch, I am disappointed by the unclear delivery status provided by the dealership staff every time I inquire about my car. It has been 3 months, and I am still uncertain about the delivery date. This unprofessional behavior could potentially harm the brand and risk cancellations of bookings. I urge your authorized team to address this issue promptly. Regards, Your Unhappy Customer

I am located in Trinidad. I own a [redacted] Kia Cerato. In September [redacted], I encountered an issue with my car. It has a push start button, and when I tried to start, nothing happened. Although I had lights and horn, the vehicle wouldn't start. The service center suggested replacing the steering lock gear and the smart key module, which I did. The problem reoccurred after two weeks. I had it towed to the service center, and they recommended disconnecting the GPS I had installed. This temporarily fixed the issue. However, now I am facing the same problem when starting the car. The service provider claims they checked the harness thoroughly and found no issues. I feel unsure about what to do next, as it seems the service provider is also unsure. If anyone has experienced a similar issue, please share your thoughts.

Hello, I am Sandra S. I need some assistance regarding my Kia Soul at the Joliet, IL dealership. I have had ongoing issues with a recall repair that has not fixed the problem of my car stalling while driving. The dealership has had my car for an extended period, citing delays in receiving parts and awaiting approval from Kia Corp. I felt they were taking advantage of me, prompting my ex-husband to intervene. With unclear communication and prolonged repair times, I am considering seeking better treatment from the neighboring Hyundai dealership for a potential purchase. I am scheduled to return my rental soon. Please reach out to me before then at my phone +[redacted]9. Thank you.

Hi, I am Adarsh A, working as an Automation Engineer at Ericsson in Bangalore. I made a booking for a Kia Seltos HTK+ (White) with Booking ID: B[redacted]30 on September 9th from Trivandrum with Ajith as my dealer. My family of four and I booked our Flight Tickets to Kerala for the vehicle delivery on 22nd November. However, I received a call this morning from the dealer informing me that the car cannot be delivered as scheduled. The lack of updates from the dealer, Ajith, has made the situation challenging, requiring us to cancel and rebook our flights. I kindly request prompt action to ensure the vehicle is delivered on the agreed-upon date. Your attention to this matter is greatly appreciated.

Hello, I am Adarsh A, an Automation Engineer at Ericsson in Bangalore. I made a booking for the Kia Seltos HTK+ (White) with Booking ID: B[redacted]30 on September 9th from Trivandrum through my dealer, Ajith. We arranged for the vehicle to be delivered on November 22nd, and my family of four and I booked flights to Kerala for this occasion. Today, the dealer called to inform that the car cannot be delivered on the agreed date. I am disappointed with the lack of communication from the dealer, making it difficult for us to reschedule our travel plans. I kindly request prompt action to ensure the car is delivered as scheduled. Thank you for addressing this issue.

Hello, My name is Lukasz and I own a [redacted] Kia Optima LX turbo 1.6 (US) with an 8-inch display, UFO, and Android Auto. I reside in Europe, so the American radio and navigation features on my car are not useful for me. I have been using Android Auto successfully for activities like Spotify, internet radio, and Google Maps until recently. The USB connection has started to have interruptions. It charges my phone sporadically and doesn't connect to Android Auto, showing a grayed-out icon. I have already replaced the USB/Aux port with a new one, but the issue persists. I even checked the fuses, and they all seem to be fine. I am wondering if I need to replace the head unit. Besides this issue, everything else in the car, besides Android Auto and charging, works perfectly. Any suggestions on what steps I can take next would be greatly appreciated. Thanks, Lukasz

Hello, I am the owner of a [redacted] Cerato. I've been facing a water leak issue since I bought it. Every winter, I would take it to the main company here in the Middle East, and they would claim to fix it. However, the problem persists each winter, leaving me frustrated. Despite my request for a replacement, they insisted on only fixing it. I recently discovered that there were manufacturing defects in the first cars of this year. Today, as usual, I found my backseat wet, with water drops near the key switch and lights by the glasses box in the middle. I have a video from this morning showcasing the issue. I am seeking a proper solution as this is my second car from your company, and I had higher expectations.

I am booking a Kia HTK Plus red vehicle for December 28th. My booking ID is B[redacted]11. My name is Manu KP, and I am dealing with the Incheon Edapilli Kochi dealership. I prefer a petrol manual vehicle as I work at APTIV in Kochi, which manufactures KIA Motors wire kits. I have already contacted Kia Care via email at [redacted], but I have not received a response or any favorable reply. Kindly arrange for a vehicle this week. Thank you.

I recently purchased a [redacted] Forte GT-Line, and unfortunately, with less than [redacted] miles on it, my car abruptly stopped moving while I was driving at 70 mph on I-91 in CT. The engine revved, but there was no forward movement, and I had to pull over onto the shoulder in the rain at night. After being towed to the dealer, they informed me that Kia recommended replacing the transmission but did not provide specifics on the failure or share the Check Engine codes. They are unwilling to inspect or open up the transmission and mentioned that Kia will not consider a buy back until the repair is completed. I have been driving a rental car for a longer period than I had my new car, and there is no estimated time for the repair yet.