KLM Royal Dutch Airlines Customer Service Issues

Hello, My partner's flight to Amsterdam Schipol with flight number KL644 (arriving at Gate E2) is delayed by 17 minutes. This might cause them to miss their connecting flight to Belgrade with flight number KL19107 departing at 12:15pm from Gate E21. Unfortunately, there are no other direct flights to Belgrade that day, and my partner could get stuck at the airport for 24 hours (due to visa restrictions). I need to ensure that the KLM staff can wait for my partner and possibly extend the boarding time for the connecting flight. Should I contact a specific person for assistance? Thank you.

Dear Customer Service, I am writing to clarify an issue with my bounced email to KLM info. The email was regarding my inability to board the DXB-AMS KLM flight due to restrictions imposed by my first connection flight carrier, AIRINDIA EXPRESS. Despite my attempts to reschedule since August 27th, I have been unsuccessful. I kindly request the cancellation of my KLM tickets from DXB to BER on September 5th as mentioned in the email correspondence below. Your prompt assistance in this matter is greatly appreciated. Thank you for your understanding and cooperation. Sincerely, Shilin J.

On September 12, [redacted], we traveled with Wideroe from Trondheim to Bergen at 15:30, and then continued with KLM to Amsterdam at 17:40 on flight KL1190. Due to the delay of flight WF677 and the late arrival of our luggage, we had to proceed to Amsterdam without our suitcases, as they were left behind in Bergen. Despite the initial challenges, we were unable to obtain a file reference for our missing luggage from the KLM employee in Amsterdam, who directed us to contact Wideroe in Bergen. Wideroe, however, informed us that the luggage was not in Bergen. After multiple attempts, we managed to speak with a KLM representative who registered a report with the number AMFKL65014 under the name FASTENRATH. Regrettably, this file reference was not recognized. We are now seeking assistance on how to locate our missing suitcases. Thank you. -Helga Fastenrath, Werner Fastenrath Hermannstrasse 37, [redacted] Kleve, Germany Phone: +[redacted]1

On September 12, [redacted], my family and I had a connecting flight with Wideroe from Trondheim to Bergen at 15:30, and then continued with KLM to Amsterdam at 17:40, Flight KL [redacted]. Due to a delay on flight WF [redacted] and our luggage not arriving on time, we had to check in at AMS without our suitcases, which were left behind in Bergen. Despite being denied help by a KLM staff member in Amsterdam, we were informed by Wideroe that our luggage was not in Bergen. After contacting KLM and receiving report number AMFKL65014 under the name FASTENRATH, the file reference was not accepted. How can we track down our missing suitcases? Thank you. - Helga and Werner Fastenrath, Hermannstraße 37, [redacted] Kleve, Germany

Dear KLM Team, My name is Joscha Kaiser, and on September 14, [redacted], I took a flight from Quito to Hamburg with layovers in Bogota (AV8372), Cartagena (KL749), and Amsterdam (KL749). Upon arrival in Amsterdam, I was originally scheduled for a less than one-hour layover. However, my flight was canceled (with prior notification) and I was rerouted to a new flight, which resulted in a 6-hour layover in Amsterdam before my connecting flight to Hamburg (KL1783). Despite the advanced notice of the change, I had initially booked the trip due to the short layover, and the extended waiting time was unexpected. I am requesting compensation for the additional 5 hours of waiting and travel time. Thank you for your assistance. Best regards, Joscha Kaiser

The crew on KLM flights DL9390 and DL9591 was truly outstanding. Despite the flight being delayed to Amsterdam, they seated me near the front to ensure I could quickly catch my next connection to Oslo, which had no earlier flights. The crew on the subsequent flight was exceptional as well. I was traveling due to my ill father, and their kindness and empathy, especially as I dealt with the news of a 5-hour delay, meant a lot to me. Unfortunately, my father passed away two days later. I want to express my gratitude to KLM for their compassionate service during such a challenging time. My journey had its share of challenges, including taking the wrong train, but the kindness of the people I met along the way brought some much-needed laughter amidst the sadness. Thank you once again, KLM.

Hello, I am writing regarding my booking J9AJ3F from Warsaw to Amsterdam. I wanted to add extra luggage to my trip on 5th September [redacted]. I attempted the purchase four times, but my Revolut bank card, ending in ....[redacted], had technical issues and denied the transaction for [redacted].05PLN. Assuming it was declined, I used my LloydsTSB UK card, ending in ...[redacted], to make the payment for 61.82 GBP. To my surprise, I later discovered that Revolut had actually charged me for the transaction as well. I am seeking a refund of 61.82 GBP as I was double-charged for the same service. Both banks show the Revolut charge first, hence my request for the refund. Thank you, M.M.

Hello, I've been dealing with issues related to my flight back to Argentina with KLM due to a leg injury. I had to change my flight to October 12th, which cost me nearly [redacted] Euros. Now, due to additional leg-related problems, I'm attempting to switch my ticket to early November. However, I was informed that with my low booking class, I might have to pay extra again. The lack of transparent pricing information and difficulty in communication has made this process frustrating. Despite multiple attempts, there has been no progress with the necessary email. I've already spent close to [redacted] Euros, and it seems that my booking class is hindering any solutions. The experience has left me feeling helpless as I'm continuously met with obstacles and rising ticket prices. I just hope for a fair resolution and respectful treatment. Communication with KLM has been challenging, and I'm unsure of the next steps to take with them. Thank you for your attention. Best regards, Patrick

I have been attempting to book travel for my dogs in the hold for over a week. I purchased a kennel that meets the standards set by KLM, but I have received conflicting information on whether it would be accepted. Although I was initially refused, then told it was okay, then refused again, now I have been told it should be accepted a day before travel. Despite being reassured over the phone, I am feeling anxious as there seems to be uncertainty in their handling of the situation. I am hesitant to send emails as I fear further confusion, and phone calls do not provide enough reassurance for me. I am worried that I may face another refusal and lose the money I have invested.

We recently booked a flight from Berlin to Mexico for November 8th to 20th through Travelstart.de. Travelstart is informing us that the flights have been canceled by the airline and are suggesting we book new flights or take a voucher with service fees attached. Although the flights are confirmed on Travelstart.de, KLM.com, and Aeromexico.com, KLM has indeed canceled some flights but rearranged us onto new ones. We are unsure if we need to make new bookings since all flights are showing as confirmed. Travelstart seems unhelpful and is pressuring us to choose an option involving additional fees, possibly risking the loss of our booked flights and money. It appears they are not acting in a transparent manner. We kindly request confirmation from KLM regarding the following flights: KL1832 at 18:50 on November 8th and KL1835 at 20:40 on November 20th. We want to know if these flights are confirmed by the airline and fully paid for by the travel agent without having to engage the travel agent again. Our preference is to retain these flights. We hope for a helpful response. Best, Christina Raue

Dear Sir, I am experiencing an issue with my wife's (Cristina Anconeira Yajo) KLM Flight Booking referenced as ROZNOI, Ticket Number [redacted][redacted] for the route Zürich->Amsterdam->Lima. During our check-in at Zürich Airport, the KLM staff mentioned that our covid19 certificate was not valid for travel to Peru. They suggested canceling the flight and rebooking for a date two days later to allow time for the required covid19 PCR test, which takes at least 24 hours to process. I am inquiring if it is possible to reschedule the flight to Lima for 1-2 days to accommodate the PCR test. Can I also receive a partial refund for the replacement flight Zürich->Lima on Saturday? Regarding the return flight Lima->Amsterdam->Zürich, is it still valid, or do I need to make changes? I have tried contacting the service line multiple times without success and encountered issues with the Whatsapp and Messenger Help service. I appreciate your assistance in clarifying my options. Best regards, Holger Kirschner

Hello, My name is Jacalaigne Connor. I arrived this morning (27 Oct) to catch a flight to Amsterdam. Upon reaching the counter and waiting for nearly an hour, I was informed that I needed a flow test to travel, which I had not noticed when I booked the ticket. Despite being vaccinated twice, I did not realize I still needed to take a test. After getting the test as advised by the staff at Leeds and Bradford, I was informed that the desk had closed. I ended up spending £[redacted] waiting around in the airport for 10 hours only to return home. I have been trying to reach someone via phone but have had no luck since 8 am. It's now 4:30 pm, and I still have not been able to speak to anyone about my situation. Unfortunately, I missed my flight and have a return ticket that I would like to use. I kindly request a call or email with an explanation of what steps I should take.

I am experiencing issues with booking numbers QZ8297 and QVRKMQ for my return flight from Amsterdam to Birmingham on January 4, [redacted]. For QVRKMQ, I selected seat 6A, but for QZ8297, I was assigned seat 9B while seat 6B appears available. Kindly adjust seat 9B to 6B. Thank you. I want to raise awareness that none of the telephone numbers listed on your website are functional. I have attempted to call all morning, trying 14 different numbers without any success. Please update the telephone numbers on your site.

I recently booked a flight from Amsterdam with KLM for the last flight at 10pm. However, when I arrived at the airport, I was informed at the KLM counter that I had missed the 7:55pm flight. Despite booking and paying for my flight with KLM in advance, I was redirected to eDreams at the airport. This caused delays and extra expenses, including parking fees in Frankfurt. KLM's lack of customer service left me stranded without any assistance or information about the rescheduled flight. I had to foot the bill for taxis, parking, and hotel expenses. Despite contacting KLM multiple times, I received no flight updates via SMS, email, or text. The poor treatment and lack of assistance from KLM's customer service center left me frustrated and disappointed. I demand a refund for the additional costs incurred due to KLM's negligence.

Hello, I need help with translating the following: I flew from Düsseldorf to Toulouse on October 30th. (Flight KL [redacted] Departure 12:25 from Düsseldorf and KL [redacted] Departure 14:25 from Amsterdam to Toulouse). During boarding, they requested I give up my hand luggage due to the full overhead bins, to which I agreed. Upon arrival in Toulouse, my baggage was missing. I contacted Air France and received file number TLSKL48685. However, I have yet to receive any updates or confirmation. Despite assurances that my bag would arrive soon, it only reached me on Tuesday, November 2nd, at 8:00 PM. Prior to this, I had to call the provided numbers numerous times. Upon opening the bag, I discovered all my clothes were wet and emitted a strong smell of acetone. It took two washes to make them wearable. This inconvenience disrupted my plans. I've been trying to reach out, but locating the appropriate contact details has proven challenging. I hope this message reaches the right person. Romana Eusterbrock ([redacted])

Hello, I would appreciate your assistance. Yesterday, I applied for my locator form online through KLM and submitted all the required information, including our Covid test certificates and PPR tests for my husband and me. The form indicated that it would be checked between 6 am - 4 pm today, and I was expecting an email confirmation which I have not received. We have traveled 3 hours to stay at the Maldron airport hotel in Dublin for our early departure tomorrow morning. We are not very good with WiFi and would prefer a phone call at +[redacted]13. I am a loyal KLM Blue Flyer and frequently fly to BK with your airline. We encountered an issue with online check-in today, and we would greatly appreciate your assistance. Travel Details: Passengers: Rowe x 2 Travel Date: 16/11/[redacted] Route: DUB - AMS - JFK KLM Check-In Reference: RADM3X I hope you can confirm that our locator form has been processed smoothly. Thank you for your ongoing support and customer service. Looking forward to your prompt help as we prepare for our journey.

I was scheduled to travel with KLM from London Heathrow to Nairobi on November 12, [redacted]. My original flights were KL1002 to Amsterdam and then KL565 to Nairobi. However, I missed my flight and was re-routed via Air France, with flights AF1581 to CDG and AF0836 to Nairobi. Upon arrival in Nairobi, I received a message from Air France stating that one of my baggage tags, number [redacted], would not be delivered. There was no mention of the other baggage tag number, [redacted], which contained my change of clothes. I have incurred unexpected expenses to buy replacement clothes. I would like confirmation that both of my bags were transferred from KLM to Air France. I am concerned that one bag may have been left with KLM and delivered separately. I am finding it difficult to trace the missing bag on the global tracing system. Thank you for looking into this matter promptly.

I am a victim of bankcard fraud. Someone used my bankcard to buy a ticket at KLM. I contacted KLM via WhatsUp and Facebook Messenger for 24 hours regarding this issue. I provided them with the transaction details from my bank, hoping they could track and refund me for the unauthorized purchase. However, the transaction is still pending. KLM's customer service representatives keep asking for the airplane ticket's booking number, which I don't have as I didn't make the purchase. I urgently need to speak to someone at KLM who can trace bankcard transactions to determine if the fraud occurred with them. I request an immediate refund.

Four brothers needed to visit their fifth brother in Toronto who was very ill after a car accident that left him completely paralyzed. Unfortunately, the KLM employee in Düsseldorf did not inform them about the required documents in Amsterdam which prevented them from flying to Toronto. They had to stay at a hotel in Amsterdam at their own expense. Additionally, the flights from Amsterdam to Toronto and Chicago-Paris-Düsseldorf for one person were not possible. The flight Chicago-Paris-Düsseldorf for a second person was also cancelled. To make matters worse, their two bags arrived in Toronto and Düsseldorf respectively eight and nine days later, which seemed unacceptable. They wanted to express their gratitude to two helpful ladies at the Amsterdam airport, particularly a kind lady at counter 6 who assisted them in a very caring manner. Another young lady named Lian from the assisting team spent a long time with them, answering numerous questions and assisting all four brothers with their passport documents for travel, even helping them find a hotel outside the airport. These two individuals were shining examples of kindness and humanity in today's world, and the brothers wanted to thank them and commend KLM for having such wonderful staff. Thank you, Dr. Emil Nosseir

Dear all, I encountered an issue while trying to complete a refund form on the KLM site. The VL of the flight booking is no longer accessible, and the PNR No. is showing as invalid. I couldn't find an alternative email address, so I'm reaching out here to request assistance in forwarding this to the appropriate office. Galileo PNR 04FCSF Sarah Haymoz 27.10.21 ZRH-AMS KL [redacted] 27.10.21 AMS-MEX KL [redacted] 27.10.21 MEX-BJX AM [redacted] Unfortunately, my customer missed the connecting flight from Mexico City to Leon on 10/27/21. She incurred extra expenses due to the delay and longer immigration process. Please provide your email address for sending the receipts and assess if the customer is eligible for a refund. Kind regards, Erika Brülhart Hauptstrasse 23 [redacted] Düdingen Tel: +41 (0)26 [redacted] 55 00 [redacted]