KLM Royal Dutch Airlines Customer Service Issues

I need help canceling my flight and receiving a refund. I've been unsuccessful reaching a representative by phone and don't want to miss the cancellation deadline. Please assist with canceling the flight for Anne Wilga, Anna Wilga, and Lia Wilga. Booking Reference: OTHQ6X Date: 06 June [redacted] - Wilga/Anna Sofia (Child) - Wilga/Anne M Plus INF Wilga/Lia Maria Flight Information: - KL [redacted] (Delta Air Lines) from Boston, MA to Amsterdam, NL on 29 June [redacted] - KL [redacted] (KLM Royal Dutch Airlines) from Amsterdam, NL to Bucharest, RO on 30 June [redacted] - KL [redacted] (KLM Royal Dutch Airlines) from Bucharest, RO to Amsterdam, NL on 31 July [redacted] - KL [redacted] (Delta Air Lines) from Amsterdam, NL to Boston, MA on 31 July [redacted] Thank you.

Our flight KL1904 on 28.08.[redacted] at 18:15 from Hanover to Schiphol, for Assaf Hoz Klemme and Ilona Klemme has been canceled. The flight from Hanover to Schiphol is the first of 2 flights to Israel. The original flight connection was chosen due to the short layover between both flights. Now, instead of the originally planned 1h 50min, the wait time is 8h 35min. Is it possible to get access to the lounge? We have been trying to reach you for 1 day through all channels and phone numbers. No luck! We also want to cancel now, but that is not possible... and the deadline set by you is approaching. Please help!

I have repeatedly canceled flight P5YOML for Finnian Kehoe, booked on July 5, [redacted], on KL [redacted] for Wednesday, July 21, [redacted]. I canceled it during the same call in which I made the booking. Despite my efforts, I have not received an email confirmation for the cancellation. I also reached out to [redacted] to request a refund for the canceled flight. Although I was informed that the flight was canceled, I recently received an email indicating the opposite: Dear Mr. Kehoe, We are excited to have you on board for your upcoming flight to San Francisco. To help you prepare, please refer to this personal checklist which includes seat options and the local weather forecast. Flight details: Amsterdam to San Francisco Wednesday, July 21, [redacted] Flight no. KL0605 Booking code: P5YOML Manage your flight

Regarding the baggage situation, I have been experiencing difficulties with getting my luggage forwarded from Detroit to Accra by Delta/Air France. This journey began on July 2 in Philadelphia with Delta Airlines. After missing the connection from Detroit to JFK, I was rerouted through Paris to Accra. Despite being assured my luggage was on the plane, it did not arrive with me in Accra. I have been trying to have it forwarded with no success. It is crucial that my luggage is placed on the next available plane to Accra today as I urgently need my belongings for an upcoming event. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you. - S. J. J. Boateng-Mensah

Hello, I'm seeking assistance. I've managed to request a refund for the flights that got canceled due to the COVID-19 pandemic. I have been refunded for Refund Request ID 8B4-AC3E6Fd64E3A, Booking Reference T2TWJB. Thank you. I'm patiently waiting for Refund Request ID DA2-830E64A92783, Booking Reference SZPGXN. Can you please provide me with an update on when I can expect this refund and explain the reason for the delay? Thank you, MM

I had booked a trip with a friend to travel from Amsterdam (AMS) to Lisbon, Portugal in April [redacted] with KLM. Unfortunately, the flight got canceled. On June 11, [redacted], Orbitz indicated on their website that I have two vouchers, one in my name and another for my friend Kristin Kantner, totaling $[redacted].54 of KLM credit. With Amsterdam reopening, I tried to utilize these vouchers, but Orbitz now insists I must rebook through KLM. The KLM booking ID is VLEP95, with ticket numbers [redacted][redacted] and [redacted][redacted]. The expiration date to book, as per Orbitz, is Oct. 5, [redacted]. I aim to fly on April 4, [redacted], Flight [redacted] AMS-VCE, returning on April 7, Flight [redacted]. I've made payments in good faith for these previously canceled tickets, and I hope to find a resolution. If unable to honor the vouchers, I would appreciate a reimbursement of $[redacted].54. Your assistance is highly appreciated. Sincerely, Ellen Oetinger

URGENT REQUEST FOR ASSISTANCE I am currently in Puerto Vallarta and my personal belongings, passport, and phone have been stolen. My flight to Vienna is scheduled for tomorrow with booking code QKY4H6 under the name Anna Bellofattová. I have two pressing questions: Can I board the flight with photocopies of my passport, flight ticket, and possibly show digital copies on my laptop along with official notes from the embassy and police? Additionally, I have been advised by the embassy that I cannot transit through the U.S. due to issues with my passport. Is it possible to change my layover to Mexico City instead of Atlanta to avoid complications? Your help in resolving this matter is greatly appreciated as I am feeling anxious in this vulnerable situation. Thank you sincerely, Anna

Name: Jeanine Gadriot Booking Reference: LIUITH Billing Address: 39 Drumcliff Road, Leicester, LE52LH Email: [redacted] Hello, my name is Jeanine Gadriot, and my booking reference is LIUITH for a return flight from Heathrow, UK, to BSL Swiss via CDG, France airports on 21/07. I am scheduled to return from BSL Swiss to Heathrow airport via Schiphol airport on 31/07. I require special assistance due to my health condition, Multiple Sclerosis, which limits my ability to walk long distances. I was unable to reach anyone within the advised 48-hour notice period. Kindly assist me by contacting Schiphol airport to arrange the necessary special assistance.

I recently booked a trip to Holland to assist my son, partner, and toddler in relocating back to England after their time in the Netherlands. It had been a while since I last visited Holland in December. To verify if my travel plans were suitable, my daughter-in-law checked with the Dutch embassy, and they confirmed it was fine for me to travel. Additionally, I called KLM and was assured it was permissible to travel as long as I had a negative PCR test, a passenger health document, and a quarantine declaration form. Feeling reassured, I proceeded with my travel plans. Unfortunately, upon arrival, I was denied entry, detained at immigration from 6:30 pm until 4 am the next day, then moved to the departure lounge until 3 pm. Eventually, I was escorted back to England. I am seeking a full refund for the trip as KLM had initially informed me that my travel was approved. Regards, Janet Horncastle. My flight was from Humberside to Amsterdam on Saturday, 24th July at 5:40.

Flying Blue Number [redacted] Vouchers: [redacted] [redacted], [redacted], [redacted] Hello, I kindly request the aforementioned vouchers to be extended or alternatively the amounts to be refunded. Reason: Due to the current pandemic, I am unable to fly to Manila where my family resides while I am working in Europe. The strict entry conditions in Manila due to the pandemic are currently preventing my travel. The flight booked to Manila in April [redacted] was canceled by Air France. I kindly ask for my request to be accommodated. Best regards, Wolfgang Sommer PS Unfortunately, my email to [redacted] bounced back as undeliverable, which I did not immediately notice.

Subject: Extension Request for Vouchers and Refund Option Dear Team, I kindly request the aforementioned vouchers to be extended or alternatively processed for a refund. Reasoning: As my family is in the Philippines and I am currently working in Europe, the travel restrictions due to the pandemic prevent me from flying to Manila. The strict entry requirements in Manila because of the pandemic are currently a barrier for me. The flight to Manila in April [redacted], which I had booked, was canceled by Air France. I would appreciate your assistance in fulfilling my request. Best regards, Wolfgang Sommer PS: Unfortunately, my email to [redacted] bounced back as undeliverable, which I noticed later. Wolfgang Sommer Lindenstr.55 [redacted] Gross Schwansee

I recently booked a return flight from Prague to Amsterdam on 6.8.[redacted]. However, I later changed the date of my return flight to Prague by about 12 days. After changing the flight, I noticed a message indicating that I was eligible for a refund on the two seats I had originally purchased. I followed the link provided and submitted a refund request, specifying that I only wanted a refund for the two seats. The automated email informed me that it might take over a week to process, but my flight was only a week away. As my ticket was in the "processing" stage and inaccessible, I tried to cancel the refund request to retrieve my ticket. KLM support via Whatsapp confirmed they canceled the refund request, resulting in my flight being deleted from my trips and automatically canceled. Now, I have to rebook the same flight at nearly double the original price. The main concern is that I am not being refunded for the initial flight, not even as a voucher. I am seeking the optimal resolution for this issue.

Our luggage has not arrived at our final destination. Our trip began in Amsterdam and ended in Harare, Zimbabwe, passing through Paris and Addis Ababa. Despite flying business class from Amsterdam to Paris and having the luggage labeled "Priority," it did not reach Paris with us. It's been 2 days since and we still do not have our luggage. We are frustrated by the lack of response from KLM electronically or over the phone. We expressed concerns about the short connection in Paris, but the check-in staff reassured us that the priority label would prevent any issues. Notably, this was not our original booking. KLM canceled our trip without informing us, and we only discovered this incidentally 6 days before departure. We had to rebook on this route, arriving home one and a half days later than planned. Our booking code for this trip is K9O988 under the name Van Ruiten. We are requesting compensation from KLM for the delay and the fact that our luggage is more than 72 hours late, assuming we receive it tomorrow.

My daughter, her fiancé, and their cat were denied check-in this morning in London. Their flight confirmation number was [redacted] for a journey from London to Amsterdam to Stockholm. My daughter, who is 21 weeks pregnant, diligently prepared for this trip, including obtaining a PMR 48-hour rapid COVID test, pet vaccinations, and a health certificate. Despite having the necessary exemptions to enter Sweden from the UK as common law partners (sambos), they were still denied boarding. They incurred expenses amounting to 75 pounds for taxi fares, [redacted] pounds for pet vaccinations, health certificate, and extra pet travel fees. This situation has been incredibly distressing. I am seeking a full refund for their flight expenses and additional costs due to this inconvenience. Urgent communication is requested, or I may have to resort to sharing this unfortunate experience on social media.

Regarding BOOKINGCODE: OFPMG2 in the name of Mrs. G Pen and Mr. P de Bruin. Assistance needed!! As a last resort, we are reaching out to KLM in this manner. Hopefully, you can help us, please! What is the issue? Last year, our trip to the Netherlands was canceled due to Corona, and we received 4 vouchers. We will now provide a detailed breakdown: Vouchers G Pen - [redacted]11 - 2 - €[redacted].94 - deduction for ticket €[redacted] = Remaining €[redacted].94 P de Bruin - 1 - €[redacted].94 - deduction for ticket €[redacted] = Remaining €[redacted].94 P de Bruin - 4 - €49.92 - Total Remaining €49.92 G Pen - 5 - €49.92 - Total Remaining €49.92 Total CREDIT €[redacted].72 - Remaining balance €[redacted].72 Additional payments made by us: - 25/5 credit card Bon.-A’dam 2 x extra legroom = €75.00 - 25/5 credit card A’dam-Bon 2x front section seats = €90.00 - 25/5 credit card 1x insurance = €14.60 - 25/5 credit card 2x €25.50 = €51.00 Total ticket price Pen = €69.26 Total ticket price de Bruin = €69.26 Total overpayment by us = €[redacted].12 Remaining voucher balance = €[redacted].72 Remaining credit = €43.60!!! Conclusion: €[redacted].12 overpaid. SO PLEASE FILE A CLAIM WITH KLM!!! There was still enough voucher value to cover the expenses!!! After using the vouchers, we still have €43.60 credit from KLM. SO PLEASE FILE A CLAIM WITH KLM!!! I hope everything is clear. Please let us know if you have any questions or need further clarification. Feel free to call us. Kindly email first to discuss the date and time. You can reach us at +[redacted]. Kind regards and thank you in advance for your help!!! P de Bruin and G de B-P.

Dear Sir/Ma, Yesterday, on August 6th, [redacted], I was in an online chat to purchase a ticket using a voucher. Unfortunately, my card declined during payment, and as I was calling for assistance, the chat details got disconnected, losing the temporary booking code. Despite the payment going through as instructed, I could not get any help after. I tried reaching out but was directed to WhatsApp, where my concerns were left unattended until this morning when I was asked to pay for my ticket. I kindly request a refund of £[redacted].22 as I had to repurchase the ticket due to the lack of assistance after my initial payment. The payment screenshot can be found on WhatsApp. Here are the details of the new ticket I purchased today, August 7th, [redacted]: Booking code: QA57VX Ticket number: [redacted][redacted] Passenger name: Mark Amadi Frequent Flyer number: [redacted]94 I would greatly appreciate a refund of my money. Thank you, Dr. Mark Amadi

Hello. I am inquiring about the baggage allowance for flight UJ9330 from Amsterdam to Entebbe, Uganda on October 13, [redacted] to October 22, [redacted] for passengers Y. and P. P. Each person, how many suitcases weighing 23 kg are permitted for Standard fare. Additionally, I would like to inquire about reserving seats for the same flights for my round trip. I have a preference due to my right hip issues. I am looking to pay in advance via credit card or at the check-in counter in Hannover. Your confirmation would be appreciated. Feel free to respond in English or Dutch, as I am Dutch but reside in Germany. Thank you. Regards, Mrs. Catharina Ybema from Bünde, Germany.

Hello, I am Nicola and I am currently facing an issue with my mom's round-trip flights between Phoenix, AZ, and Bristol, England. Unfortunately, one of the flights has been canceled, and I urgently need assistance in booking another flight. I have tried reaching out through the website, phone calls, WhatsApp, and Facebook Messenger, but have not been successful in getting the help needed. The wait time for phone calls has exceeded 30 minutes, leading to disconnections. My mom's name is Iduna Hollis, and her booking code is UZIFOY. I would greatly appreciate a prompt response and assistance in resolving this matter. Thank you for your attention to this concern. Best regards, Nicola

As a Canadian permanent resident, my parents are scheduled to fly from Mumbai to Calgary with a layover in Amsterdam. I have a few concerns and questions: 1. Can my parents board the flight from Mumbai to Amsterdam with their visit visa for Canada, considering they are parents of a permanent resident? 2. In Amsterdam, they have a 4-hour layover and need a Covid test from a third country. Where can they get this test at Schiphol airport within the transfer area? 3. If they face delays and miss their flight to Calgary, what options do they have regarding rebooking and any possible fare differences? 4. Should we consider changing their connecting flight to have more time for the Covid test to avoid any issues at the airport? My parents are anxious about traveling, and I want to ensure they have all the necessary information in advance to minimize stress. Thank you.

My wife and I both hold Irish passports. We have a flight booked to Amsterdam from Cape Town on Saturday, September 4th at 23:10, KLM Flight KL598. There have been conflicting Covid PCR test and Rapid antigen test requirements communicated to us by KLM, our travel agent, and the Dutch Embassy. We urgently need clarification on the correct Covid test requirements so we can schedule the tests in time to receive the results before our flight. We are traveling for the birth of a grandchild and hold Flying Blue membership. Our Flying Blue numbers are [redacted] [redacted] [redacted] and [redacted] [redacted] [redacted]. Both of us are fully vaccinated. Thank you. - Prof. Richard J.