John Deere Customer Service Issues

We own an X500 Lawn Tractor purchased in July [redacted]. Recently, we encountered an issue where the mower would not go faster than slow, regardless of how much pressure was applied to the pedal. After contacting MIDDLETOWN TRACTOR in Buckhannon, WV (a JD Dealer), we were informed of a 3-4 week wait time and a $35 fee for inspection. Despite leaving the tractor there, no assessment was made within the promised 2 weeks. Subsequently, we received a disheartening call revealing an engine problem requiring a costly repair of $1[redacted]. Additionally, we were surprised to learn that declining the repair would still incur a $[redacted] fee to reassemble the parts. This news has left us baffled, especially considering the limited 6-year lifespan of a mower used only half a year to maintain our slightly over one-acre property. My husband is researching our options while I seek feedback on the handling of this situation. Dresser

Hello, my name is Terry Cole, and my case number is [redacted]. I recently experienced a transmission issue with my John Deere riding lawn mower after only about 55 hours of use at my summer cottage. This mower has been solely operated by me in a small yard for the past seven seasons. I want to highlight that I have a dedicated mechanic who services all my John Deere and other equipment regularly and have kept detailed records of the maintenance performed since purchasing the mower. The John Deere dealer provided me with two phone numbers, 1-[redacted] and 1-[redacted], for assistance with resolving this issue. If John Deere cannot address this matter, I will consider other equipment options and dealers for future needs. You can reach me at [redacted] or visit me at [redacted] Gun Lake Road, Middleville, Michigan, [redacted]. Thank you. Terry Cole.

I purchased the Z425 zero turn mower 5 years ago and it has accumulated [redacted] hours of use. Recently, the right Trans axle malfunctioned. I contacted the dealership immediately on Monday morning after the incident over the weekend. They picked up the mower promptly that same Monday evening. The next day, they informed me about the issue and the cost of the required part. However, they were unable to provide an estimate for the labor but suggested it would take about 2 hours. I authorized the repair, and the part was expected to arrive the following day. The mower was returned to me 2 weeks later, costing a total of $1,[redacted] for the repairs. Despite being a loyal customer of John Deere for over 30 years, I was slightly disappointed by having to spend nearly $1,[redacted] on repairs within the first 5 years of owning this specific equipment. I had higher expectations for the longevity and level of service from both the equipment and the dealership.

Our John Deere tractor's next tire rim has a crack that has been present for 5 days. Our tractor is currently stuck, despite purchasing it just 3 months ago from Shri Radha Stone Crushing Industries in Loreshar, Sujangarh District, Churu, Rajasthan. The dealer from Sujangarh District, Churu, Rajasthan, is not cooperating. Please take immediate action, or else we will be forced to take legal action. Contact numbers: [redacted], [redacted].

I purchased a John Deere 5052M Tractor and 3 implements from the Dalton, Georgia Ag Pro John Deere Dealership on October 31, [redacted]. However, our CPA discovered that the cash back incentives were not applied to our purchase. We submitted a complaint to John Deere Headquarters on August 24, [redacted], but have not received any feedback to resolve this issue in more than 16 months. I would like John Deere to address my concerns outlined in the letter dated August 24, [redacted], and the emails sent on January 8, [redacted], regarding the Cash back Incentive program from October 31, [redacted]. I will provide a follow-up letter with attachments. I am hopeful for a reply and resolution. Thank you. S. L. Landrum Morgan

I recently bought a [redacted] JD [redacted] tractor and was looking for a backhoe attachment. After encountering difficulties with the parts departments, I did my own research and found the necessary JD part numbers. I contacted another dealer, Pape Machinery, and they confirmed the part numbers were correct. I spent over $[redacted] on the parts, but when I tried to install the subframe (LVB24795), it wouldn't fit. I then called a different store in Chehalis, hoping for more knowledge. Unfortunately, they also couldn't assist me with the proper subframe. After being transferred around, I spoke with a saleswoman named Erin, who said she would research the [redacted] subframe and call me back. However, it has been 96 hours, and I haven't heard from her yet. I'm disappointed with John Deere's lack of knowledge and customer service and now regret not choosing a Kubota tractor.

I bought a John Deere riding lawn mower from Lowe's on April 13, [redacted]. Today, when I tried to mow my lawn, the mower backfired and now it won't start. Lowe's referred me to Town and Country in Snohomish, but they said they couldn't work on John Deere mowers. I then contacted Pape Machinery at [redacted] Bickford Ave in Snohomish at [redacted], and they mentioned it would take 12 weeks to fix it. This timeline doesn't work for me as I need to maintain my lawn weekly due to HOA requirements in my gated community. I urgently need the John Deere repaired or replaced, so I can continue maintaining my one-acre lot. Contact me at [redacted] or [redacted]. - James Bosley

On March 18, [redacted], I bought a new Ztrak 720E mower, serial number 1TC720ECVLT020463. This is the first time I've purchased John Deere equipment. After my initial mow (2.8 hours), I cleared the grass off the mower. When cleaning around the spindles, I noticed bare metal spots on the deck where the plastic spindle covers rest on the mower deck. The paint got removed due to this contact. I have photos showing this issue. I reached out to the Richmond Missouri dealer and spoke with manager Shane. I showed him the problem, and he took pictures, promising to find a solution. It's frustrating that after just one mow, this happened. Despite waiting patiently for a response from Shane, I've been told there's no update when I call. I trust this matter will be resolved to meet my expectations. Thank you, Robert S. [redacted] SW Longhorn Dr. Polo, Missouri [redacted]

I visited the Heritage store in Topeka, KS to purchase a mirror for my 1025R tractor. I was informed that because I bought my tractor elsewhere, I wouldn't receive any assistance. As a 71-year-old female, I felt discriminated against due to my gender and age. Despite buying my tractor at Prairieland John Deere for $7,[redacted] less, I wasn't taken seriously. I work on and use my tractor regularly. I am seeking a face-to-face apology and an explanation for their behavior. I can reach out to Tim at Prairieland for support, where I feel respected as a woman. Tim has assisted me with purchases and queries, unlike my experience at Heritage. I am sharing my negative encounter with Heritage JD on various platforms and recommending Prairieland. Discrimination and lack of respect are unacceptable.

I purchased an E180 last autumn. Recently, I attempted to change the oil filter, but I couldn't align the arrows as instructed in the manual. Even with assistance from my neighbor and a technician from Manor Home Center in Oakland, Maryland, the filter wouldn't align. Manor Home Center reported that the filter was fine and ready to be reinstalled. They explained that the filter only needs to be turned until it clicks and that the arrows don't have to match up. I followed the enclosed instructions, and I'm concerned about damaging my expensive mower. The filter box indicated the arrows should align. Manor Home Center charged me $[redacted] for this service, claiming it isn't covered by warranty. I'm puzzled by the conflicting information. I'd appreciate any advice on how to proceed. If needed, I can be contacted at [redacted]. Thank you.

I have had 5 John Deere tractors for over 20 years, some for 30 years. I purchased an X300 42-inch deck mower about 5-6 years ago from a JD dealer. Despite regular servicing and replacing parts, I have broken 6 belts in the past year from dealers in Tallahassee and Thomasville. I have spent over $[redacted] trying to solve the issue. The mower works for about 1-5 hours before the belt snaps without warning. Many others have reported similar problems online, attributing it to a design flaw in the deck. I am frustrated after the belt broke again last night after just an hour of mowing. I seek assistance to resolve this ongoing issue. Thank you. - Dr. GH, [redacted]

I experienced an issue with my brush hog's driveshaft after nearly a decade of use. After ordering the necessary parts, I visited the dealer, Bridgeport Equipment in Pennsboro, to pick them up today. Unfortunately, the lady at the counter informed me that the parts were received but could not be located. I am 76 years old, relying on my equipment for cutting grass. I paid upfront for the parts and am eager to receive them promptly. If this matter is not resolved, I will have to escalate it to the state police and sheriff's office. Please assist me in getting the parts I paid for to avoid any further inconvenience.

Hello, I own a [redacted] JD X540, and in the last four years, it has sheared the PTO bolt four times. My dealer has informed me that it's a common issue and I have already spent over $[redacted] fixing it. I came across an article from [redacted] that explained the problem - the tension arm on early X540s puts too much tension on the PTO pulley, leading to the bolt bending and the pulley wobbling, ultimately causing it to shear. According to the article, Deere has developed a new arm that applies less tension to resolve this issue. I am currently working with my reliable family-owned dealer to resolve this problem and would like to track down the specific part number of this updated tension arm. Can anyone confirm if Deere indeed produced an updated tension arm or any other parts to address this issue? I am seeking the part number and its availability. My JD X540's PIN/EIN is MOX549D040799. Thank you, Joe.

I purchased a mower in August [redacted] with serial number 1GXD105EEDD436483. Unfortunately, I've been experiencing multiple issues with it. The dealer, BY PASS, has a long waiting period of 6-8 weeks, which is concerning as my warranty is running out soon. The problems I've faced include tires leaking, difficult gear shifting, starting issues, loose deck belts causing it not to mow, and a gas tank that doesn't monitor correctly. This makes me believe I may have ended up with a lemon. My previous mower with the same serial number also had its share of problems with drive belts and transmission. Despite waiting for 2 1/2 months for repairs on the current mower, the transmission replacement is still pending as the dealer is waiting on parts. This has forced me to buy another mower while I wait for repairs to be completed by the BY PASS dealer.

In [redacted], I bought an E100 riding mower from Lowe’s in Lewistown, PA. Right away, I noticed a burning oil smell, but I assumed it was due to being new. After a few mows, I realized it was leaking oil. I took it to the John Deere dealer, Landpro in Mifflintown, PA, for warranty repairs. During the summer of [redacted], it had starting issues, and the dealer fixed it under warranty. This month, it struggled on hills and wouldn’t start, so I returned to the dealer. They replaced a belt and a faulty seat switch, costing me $[redacted] out of warranty. They also mentioned a possible compression release motor issue to address in winter. With a small yard and only 23 hours on the mower, it’s disappointing it needed 3 repairs already. Although the dealer's service was excellent, the quality of this John Deere mower from Lowe’s is not what I anticipated.

Dear Sir/Madam, I am facing an issue where the hitch behind the tractor engine for the trolley work is stuck with 6 nuts in the engine. The entire system is jammed with these 6 nuts, making it impossible to carry out the trolley work. We have lodged a complaint about this but have not received any response. The tractor is a John Deere 5050e, located at Sangram Tractor Kundapratapgarh. Applicant, Tarakeshwar, Village Mugrahan, Ramdaspur, Dahiyanwa Allahabad, Uttar Pradesh

I am experiencing starting issues with my [redacted] tractor. A few weeks ago, I suspected it was the starter key switch, so I replaced it with a new one, but the problem persisted. After researching online, I learned it might be the V4 diode, so I also replaced that without success. The battery is fine, but now when I turn the key, the dash lights don't come on. The tractor starts, but it stops when I release the key. I prefer not to go to my dealer in NB Canada due to past issues with their service, so I only order parts for my [redacted] and gator from them. Can anyone provide expert insight into what the problem might be?

I tried to buy a John Deere lawn mower for my father's Christmas gift from Home Depot, but they kept sending used mowers on three different delivery attempts. They even called asking me not to accept the shipment, but I am not there to refuse it. Now, my dad will end up with a used mower instead of a new one. It seems like Home Depot just wants to get rid of their old stock. They even delivered it to the wrong address. John Deere, you should be more careful with who sells your products. I am considering shopping elsewhere for a mower for my dad's Christmas gift. Home Depot has really ruined the Christmas surprise.

I am disappointed by the treatment received from JD regarding my patronage to Stanton Equipment. The situation outlined in Case Number: GSC [redacted] is disheartening. I had asked for an investigation into an EGR fault on my [redacted] diesel 997R John Deere lawn mower with [redacted] hours. The authorized service team found a diode inserted incorrectly, fixed the mistake, and charged me $[redacted]. While I understand their computer couldn't detect the issue, it doesn't justify passing on the cost of the mechanic's troubleshooting time to me as the customer for two days. This manner of handling the situation has left me feeling alienated, fostering resentment towards JD.

I am reaching out to John Deere regarding a concerning issue with my [redacted] John Deere 2025r subcompact tractor. The auto connect mower drive shaft has failed twice, posing a safety risk. The first failure occurred in April [redacted], which could have resulted in serious injuries. Thankfully, nobody was harmed. Now that it has failed again, I am troubled by the lack of proactive action from John Deere. It is unsettling that there is a solution part available, yet customers have not been notified. Despite discussions with a regional representative who offered to cover the part cost but not the labor, I strongly believe that customers should not bear financial responsibility for resolving a design flaw. A tractor of this age and usage should not experience repeated failures without a proper remedy in place. I urge John Deere to replace the part with the solution component and cover the labor costs. I am grateful that no harm came to anyone due to this defect occurring a second time. Thank you, Jerod K.