John Deere Customer Service Issues

Hello, I'm Mary Elizardi from Brownsville, Texas. I wanted to share that we purchased a John Deere radiator in July [redacted] that started leaking fairly quickly. We noticed a small hole at the upper and another at the bottom. Despite contacting our John Deere representative, we were informed that it is not under warranty. It's disappointing that the radiator did not hold up as expected, especially since we only use the tractor seasonally. If anyone can assist, it would be greatly appreciated. I can provide our invoice number: #[redacted]. I have the John Deere invoice available if needed. Thank you for your attention. 🙏🏻

I bought a new Z355E lawn mower with a 48" deck this spring from Home Depot. The grass catcher I ordered separately arrived in different boxes, with the deck parts coming last. However, upon trying to install the deck parts, I discovered they wouldn't fit. I reached out to a local John Deere dealer in Nephi, Utah, 30 miles away, who ordered a new deck chute and high lift blades. Unfortunately, these parts did not fit either. When I contacted the dealership in Bluffdale, Utah, they informed me that the mower I purchased isn't compatible with any catchers. After investing thousands of dollars and a lot of time, I find myself with a mower that doesn't meet my needs. I am very disappointed and frustrated with this situation. I would appreciate it if John Deere could offer a solution to rectify this issue as the mulching function is ineffective, leaving a mess behind.

I am currently looking to purchase a new compact tractor. I reached out to the local dealer Pape in Eugene, Oregon. After submitting my finance application, I contacted the finance department the following day after 2 pm to inquire about my eligibility. Unfortunately, I was informed that the person I spoke with was too busy to assist me and suggested I visit another dealer for quicker service. As a disabled veteran, I was taken aback by the lack of respect shown to me. Due to this experience, I am considering taking my $22,[redacted] business elsewhere, possibly to Kubota where I hope to receive better treatment. I am very unsatisfied with the service provided by John Deere. Dennis D. from Blue River, Oregon

I own a [redacted] 655C track loader that I purchased back in [redacted] from a dealer. Since the first day, the machine has been stopping in the middle of jobs and not moving. Despite multiple attempts at repairs by the original dealer, the issue persists. Upon the recommendation of Claudia from Liebherr in Virginia, I took the machine to another dealer but faced the same problem. I am seeking a representative to address and hopefully resolve this ongoing issue. I feel it is unfair that Liebherr in Virginia has to deal with these persistent problems. Despite spending $30,[redacted] on repairs with the original dealer, the machine still does not function correctly, causing significant downtime and lost revenue for my small company. Your help is greatly appreciated. Thank you, John G. Email: [redacted]

I purchased my mower, a D140 22hp twin/hydro 48" on 06-15-14, and I love it. The mower deck is broken, and Home Depot referred me to you, stating it had a 5-year warranty. However, your representative mentioned it only has a 2-year or [redacted]-hour warranty and is not covered due to exceeding 91.1 hours. The case number provided is GSCH4506. My husband, James G., recently bought another mower for $2,[redacted], believing it had a 5-year warranty as per Home Depot, but your rep said John Deere does not offer such warranties. I am seeking assistance in fixing the broken mower as we heavily rely on it. I am 79 years old, and my husband is a disabled Vietnam Veteran. Having both mowers would make a significant difference as we maintain a 20-acre parcel. Your help in repairing our broken mower would be greatly appreciated. Thank you. Nancy S.

I bought a Z425 from Harvest in Williston, VT. Three months after the warranty expired, I started experiencing misfires. When I reached out to them for help, I was informed that I was out of luck. Last summer, unable to afford a new tractor, I managed through the season by driving slowly. This spring, I saved up and had a small engine mechanic look at it. Unfortunately, the cylinder heads, valves, and head are all damaged, and I need a new engine. The tractor only has 54 hours of use, which is unacceptable to me. I took good care of it as per the manual, including yearly gas drainage, plug changes, and filter replacements purchased directly from John Deere. I'm very frustrated with this situation. I bought it three years ago through John Deere Financial. My name is Brandie Holland from Huntington, VT. I hope something can be done about this.

I owned an LX [redacted] with a 38-inch mower for over 25 years before upgrading to an X [redacted] with a 42-inch mower last year. While both are great machines, I have encountered an issue with replacing the mower blades on my new X330. Despite having a similar blade mounting system to my old mower, I am finding it extremely difficult to loosen the screws for blade replacement. The screws are in good condition, greased, and with the spring washer, but even using a box end wrench, I struggle to loosen them. I have resorted to using a hammer and extending the wrench by 12 inches to make them budge. In my last attempt, I had to remove the mower deck, flip it over, and use a long extension on my wrench to unscrew the blades. Changing the blades has become a challenging hour-long task rather than the simple 5-minute job it used to be. Has there been an engineering change, and what can I do to make this process easier? Your assistance is appreciated.

I am writing about the current free wagon promotion you have with the purchase of a new John Deere mower. We recently bought a 1025R tractor with extra attachments like a mower and loader, mainly because of the included wagon. Unfortunately, we were told that the promotion only applied to certain models, not ours. This is frustrating as the main reason for my purchase was the wagon, something my husband will not use. I financed a significant amount for this purchase, around $19,[redacted], and not receiving the wagon I wanted is disappointing. As I wait for the tractor to be loaded, I can't help but feel increasingly upset about this situation. They even tried to sell me additional items when I believe they should be compensating me for the money I spent.

Hello, I am experiencing an issue with my Deere D110 mower deck. It has only 84 hours of use, is well-maintained, and stored in a garage. Recently, the pulley completely wore through the deck, causing multiple belt and cable malfunctions. Despite replacing parts, the mower's blade eventually came off, leading to the discovery of the broken pulley. This unexpected damage has left me puzzled as the mower has been treated with care and regular maintenance. Given its relatively young age, low usage, and proper care, I am unsure if this can be repaired. I am hoping for assistance in repairing or replacing the deck, as this mower holds significant value at $[redacted]. I have faithfully followed maintenance guidelines, unlike my previous John Deere mower, which served me well for years without such issues. Your help in resolving this matter would be greatly appreciated.

I bought an E1 30 lawn tractor around three months ago. The belt keeps slipping off almost every time I use it. I contacted one of your authorized maintenance shops to adjust the belt. It took them three days to pick up the mower and return it fixed. I used the mower for the first time today after it was returned, and now the belt has snapped. I am a [redacted]% disabled veteran and am unable to work on your product. I can't wait another week for the lawn tractor to be repaired. I just want a reliable product. Please address this issue.

My 1023e tractor, with [redacted] hours, suddenly stopped running due to a black wire coming loose from the fuel pump assembly inside the pump housing. This seems to be a common issue caused by a factory defect, as I discovered after researching online. The wire easily disconnects from the pump without any excessive force. Upon further investigation, I realized that I'm not the only one experiencing this problem. It appears there are other owners who have encountered the same issue and reported it as well.

I am facing an issue with my LA130 lawn tractor. Recently, the single white wire connecting the wiring harness to the mower's electrical clutch has broken at the connector. Since a new connector isn't available, I had to replace the entire wiring harness. Additionally, I replaced a worn grommet and strap that supports the clutch housing. Unfortunately, after about 2 hours of use, the white wire on the new harness also broke. I am unsure of how to address this without purchasing another harness for $72.11. Is it possible to procure a new connector plug directly from the manufacturer of the wiring harness? Moreover, I would like to know if there is a workaround for this issue. Can I splice in a new white wire, perhaps a heavier one, and solder the existing terminal clip to it? I am seeking assistance in finding a solution to permanently fix this problem.

Hello, I bought a brand-new X165 lawn tractor back in March [redacted]. Unfortunately, after just 95 hours of use, I noticed a split in the driver's seat. Thanks to my sales rep, I was able to get a replacement seat under warranty. Now, with only [redacted] hours on the tractor, I've encountered a steering issue. After inspecting the steering system by removing the cutting deck, I found that the gear pinion and sector are worn, leading to no steering to the left. When I asked my dealer for new parts to fix the problem, they refused to assist me. I used to be quite satisfied with the tractor until these issues arose. I had even planned on purchasing another JD when this one turned 3 years old, but now I might rethink my choice of brand. My previous Craftsman lawn tractor lasted me 11 years without any problems. Considering the significant amount spent on this lawn mower (£[redacted]+), I expected it to be trouble-free. I diligently followed the recommended servicing schedule, including regular greasing of all lubrication points. Looking forward to your response. Best regards, Rob G.

In [redacted], my spouse and I purchased a house with a yard necessitating a riding lawn mower. After much consideration, I chose to buy a John Deere. Following a recent recall on the transmission, promptly addressed, I maintained the machine diligently. Despite regular oil changes and proper storage, the engine catastrophically failed after only 39 hours of use. Seeking assistance, I encountered unhelpful and discourteous customer service from John Deere. Their refusal to acknowledge the issue is disheartening given the significant cost of repairs. I believe that a reputable company like John Deere should support their customers when products fail prematurely. The lack of accountability is disappointing, especially considering the safety implications had my young child been near the mower during the incident. I hope for a resolution from John Deere to rectify this situation.

I bought a mulching kit for my [redacted] series lawn tractor but it didn't fit. I tried to return it to Austin Turf and Tractor in Haltom City, Texas, but they wanted to take six weeks to fix it. I paid a $40 restocking fee for the wrong part that cost me $[redacted]. I found the correct part for under $30 online. The manager claimed there was only one option and even after I provided the right part number, they didn't have it in stock. The manager was unhelpful and unwilling to refund the restocking fee. It seems like they don't care about retail customers. I won't shop there again and will go to Rhome, Texas for parts.

I recently bought a tractor ([redacted] MFD) from Brad Cross at Cross Implement without seeing it beforehand. The tractor was advertised as John Deere certified, which was a key selling point for me. However, when the tractor arrived at my house on July 23, [redacted], I experienced issues with the transmission oil pressure light coming on while moving hay bales, prompting me to reach out to my dealer, Green Line Equipment in Norfolk. They diagnosed a faulty quad part in the transmission, a $10,[redacted] repair. I requested the inspection sheet from Brad, but he claimed they don't retain those records, making it difficult to verify if an inspection was conducted. Brad agreed to take back the tractor, but I'm concerned he may attempt to sell it again without addressing the issue. This whole experience has shaken my faith in John Deere dealers, and I feel misled and taken advantage of. I wish Brad had fixed the tractor as I genuinely wanted it. I put a lot of effort into earning the money for this purchase and feel frustrated by the situation. Thank you for listening.

I am looking to have my tractor returned. I switched from Greenway to Hammond Tractor in Fairfield, Maine, and have faced numerous paperwork errors and weeks without the tractor. Hammond Tractor had agreed to repair it during the spring rush but left it sitting in my yard for over a month before Greenway repossessed it. I met with Brad, responsible for Maine's dealerships. I spent over $20,[redacted] on a John Deere, using bail money given by a shooting victim. However, the tractor turned out too small for my needs - I believe they saw me coming and knowingly sold me an unsuitable machine. While it will take some time to resolve, being a disabled US Army veteran, I am determined to find a resolution without involving my lawyer. - Scott K.

I purchased a John Deere tractor and a 300X bucket loader from Greenway Equipment five years ago. When it was delivered to my house, the driver rushed me to sign a paper without going over the 50 inspection items as promised. Upon realizing the tractor was too small, Greenway claimed they had no larger options despite me seeing two bigger tractors at their location. The whining noise turned out to be low tractor fluid due to improper installation of the bucket loader, which caused damage to the fan and radiator. After experiencing repeated breakdowns and incorrect hydraulic hose installations, I took the tractor to Hammond Tractor for repairs twice due to Greenway's poor service. As the tractor did not suit my needs, it was eventually repossessed by Greenway, despite efforts to remedy the issues through Hammond Tractor.

I value the convenience of having a local dealer and access to John Deere equipment. However, I've encountered recurring service issues with my JD [redacted] premium tractor. The dealer possesses the necessary diagnostic tools to fix electronic problems, yet my recent experience was disappointing. The technician promptly scheduled work but ultimately spent several days replacing electronic components unnecessarily, resulting in high costs to me. This isn't the first time I've faced such issues; similar situations occurred in the past with combines and warranty work on a tractor. The billable hours spent on guesswork and the ineffective repairs have left me frustrated. Despite the tractor's diagnostic program being accessible for basic checks, the technician overlooked crucial areas. My neighbor faced a similar situation, suggesting a pattern of misunderstanding electrical issues by the service team. I wish to maintain a positive relationship with the dealer, but improvements are necessary to address these ongoing concerns. As a customer, I seek efficient and accurate service without unnecessary costs. - Matt

Hello, I am Rajan O., and I purchased a Zero Turn mower Z960M Ztracy from Brookside Equipment located at [redacted] Sam Houston Parkway East, Houston, TX [redacted]. After using the mower for 20 hours, I encountered an issue with the blade not engaging. I took it in for warranty service on 7/31/19. Today, when I inquired about the status, I had a negative encounter with a service supervisor named Owen Dalrymple. He mentioned that they had not started the inspection and it might take a few more days. I expressed my dissatisfaction, requesting a faster resolution, and he responded rudely by saying, "I can take this equipment anywhere I want to fix it." His behavior was disrespectful, and I'm disappointed that someone in his role would speak that way to a customer. I mentioned this to Raymond at the store, who indicated he was from corporate and unable to assist me. I hope this matter can be addressed promptly. Thank you, Rajan O. Cell: [redacted]