Jio Customer Service Issues

Please rename ISD to ISTD and FISD in India. The reason is that I was mistakenly charged when making calls from another country. I was charged [redacted] twice for making international calls from India. The same issue occurred with data charges when I purchased the cricket pack. As a non-tech-savvy 80-year-old, I rely on clear information from your website, which currently does not clearly distinguish between calling India from outside and calling another country from India. I recharged [redacted], [redacted], and [redacted], but encountered issues when using the service in another country. Thank you.

I have been experiencing very slow internet issues for the past 2-3 months in my current location at Jagatpur, Ghormara, Mohanpur, Deoghar, Jharkhand- [redacted]. I have made multiple complaints via phone calls, but the problem has not been resolved yet. Every time I call, I receive sympathetic responses but no actual solution is provided. I kindly request that this issue be addressed and fixed as soon as possible. Thank you.

Hello, I am reaching out regarding JIO number [redacted] previously used by Savita Puri from Ludhiana, Punjab. Despite recharging the number, we are still facing issues with receiving messages and OTPs. This is concerning as the number is linked to her bank accounts, and she is now unable to receive any OTPs or messages. Our request is to kindly assist in resolving this matter and reactivating the number for receiving OTPs and messages. It is essential for us to regain access as the number is associated with all banking accounts. Your prompt attention to this matter would be greatly appreciated. Looking forward to your assistance in resolving this issue. Thank you.

**Help Needed: Urgent Issue with Delivery Service** I urgently require support regarding a concerning matter with a delivery executive. The individual named Brijendra Kumar Singh behaved inappropriately, pressuring me to make a payment and then failing to activate the SIM card after the transaction. Despite contacting his supposed manager, Ashish Gupta, via email at [redacted], and numerous attempts to follow up over the past month and a half, I have received no response or refund. If this matter is not resolved promptly, I will have no choice but to escalate it further. Your immediate assistance in helping me resolve this issue would be greatly appreciated.

Subject: Request for Help with Non-Functioning Set-Top Box Hello Jio Support Team, I am reaching out to inform you about an issue I am experiencing with my Jio set-top box. I am unable to access my subscribed channels and services as the set-top box has stopped working since yesterday. Despite my attempts to troubleshoot by checking connections and restarting the device, the problem still persists. Your assistance in sending a technician to inspect and repair the set-top box would be greatly appreciated. Account Holder: [Your Name] Registered Mobile Number: [Your Jio Mobile Number] Set-Top Box Serial Number: [Serial Number] Your prompt attention to this matter is requested so I can resume using my set-top box without interruptions. Thank you.

I took an Ola auto ride on January 20, [redacted], booking with my Jio number. Unfortunately, I left my mobile phone behind in the back seat. Despite several attempts to contact the driver, he didn't answer. When trying to get a duplicate number, I faced challenges due to biometric verification issues. After multiple failed attempts, I had to get a new Jio number through face recognition. This whole process caused delays, preventing me from addressing the situation promptly. Finally, after some days, I managed to get my new number. The unsettling part is discovering that the driver who picked me up wasn't the actual Ola driver, raising concerns about the authenticity of the situation. Now, I am eager to trace my lost Jio number's last location before the device was turned off on January 20th night, hoping it can assist in locating my missing phone.