JetBlue Customer Service Issues

My JetBlue flight to Las Vegas was canceled suddenly today. They offered me a new flight for tomorrow, but it has a stopover that will cut my vacation short. They just added a direct flight tomorrow morning, but won't let me switch because I used points to book initially.

My family and I experienced major delays during a Jetblue flight. We were stuck waiting for 4 additional hours before boarding, only to be told we couldn't fly after boarding. We eventually took a flight at 10pm and arrived at our destination at 1am, only to discover our luggage was missing. This ruined a day of our vacation, cost us money, and made for an awful experience. The compensation offered was inadequate, just a flight credit. We have no desire to fly with Jetblue again and are seeking appropriate compensation for the stress and mishandling by their team.

I was scheduled to fly on flight [redacted] from STI to JFK. After receiving your email, I completed online check-in. Upon reaching the airport, I was directed to a regular check-in line by the counter agent Franklin. I explained the situation to an outside agent who allowed me to move to a faster line. Franklin then denied me check-in, claiming I had cut the line. He even involved security when I stood my ground. I had to return to the regular line and check-in with another agent. This experience was humiliating and unsafe due to the security presence. I suggest discontinuing online check-in in the Dominican Republic to prevent such issues and ensuring better-trained staff for counter check-in.

I encountered several issues during my grandchildren's trip from Albany, NY, to Orlando, Florida on Flight [redacted] on July 3, [redacted]. Issue #1: My grandchildren, aged 15, 13, and 10, were accompanied by their case worker with a gate pass in Albany but were lost for 30 minutes in Orlando as we were denied a gate pass. After speaking with JetBlue, they added a note to supply gate passes for their return trip. I expressed gratitude for their assistance. Issue #2: On July 9, [redacted], Flight [redacted], we realized our grandchildren had no identification. After a long wait, JetBlue was rude and insisted on ID for boarding. However, at the airport, Agent Javier Bonila clarified that IDs were not required for minors under 18, ultimately resolving our issue. I commend Javier for his exceptional service and kindness. Thank you. Chuck Morelli

Hello, my name is Michael Miller. I recently had a frustrating experience during my flight. I spoke to customer care representative, Melissa, about the issues my family and I encountered during our travel. Our flight was delayed due to a mechanical failure, causing inconvenience to all passengers, including myself, Miller, Justin, and Williams. Despite being promised to have Uber fees covered due to the delay, I ended up having to arrange my own transportation for nearly $[redacted]. The whole process of getting luggage took around an hour, adding more stress to the situation. I am disappointed with the lack of care shown towards passengers, especially those with disabilities. I am hopeful that someone will reach out to me promptly to address these concerns. Thank you.

I had a distressing experience with JetBlue on a recent flight. I was scheduled for the 4:10 JetBlue B6119 on Fri 7/7 from Albany NY Pl to Orlando. After waiting for 7 hours and facing multiple delays, the flight was rescheduled for 10 pm, causing me to miss my transportation and feeling unwell as an 85-year-old recovering from knee surgery. Despite the long wait, no food or drink was offered. The situation repeated the next day, resulting in another cancellation. I requested a refund and switched to Southwest for 7/10, forcing me to leave my luggage behind due to terminal closure. My daughter helped me book another flight, but I still need to retrieve my luggage from Terminal C.

I recently traveled from MCO to JFK with JetBlue (confirmation code: GPUADC). The original return flight I booked was Flight [redacted] on June 27 at 4:44 pm. Unfortunately, this flight was delayed and ultimately canceled. I contacted the company and was rebooked on the next available flight on July 1 (Flight [redacted]) at no additional cost, as per the representative's advice. I am requesting a statement detailing the reasons for the delay and subsequent cancellation of my trip. Thank you.

I purchased round-trip tickets for my children's mother and my kids, but she decided to stay in Puerto Rico. She called and canceled the return flights to the U.S. I received an email from you about the credit refund for the flights. I checked my bank account, and the balance was updated, but when I look at my JetBlue account, I don't see the credit reflected. I really need to use that credit to buy tickets for some family members coming from the U.S. to Puerto Rico!

Yesterday, on flight [redacted] from LAX to Boston, my two sons (aged 3 and 6) and I experienced a distressing situation. The flight was diverted to Pittsburgh due to low fuel, and we exceeded the three-hour limit waiting onboard. Upon landing, we found no support at the closed airport. After reboarding, we eventually reached Boston, only to receive no assistance and no compensation. I find this situation completely unacceptable. At a minimum, I believe a refund for our flight is warranted. - R. Nagler.

Our flight from Grenada to New York JFK on 6/30 for Kelly L. and Ezekiel W. was canceled. Regrettably, upon our return, I was diagnosed with Covid-19, which delayed my submission of receipts by 10 days past the deadline. I am also inquiring about the $50 credit and $[redacted] reimbursement promised within 3 days of our return. Despite receiving two flight delay notifications, we were still required to be at the airport at the originally scheduled time. After waiting over 7 hours, our flight was canceled, leaving us to find accommodations after 10 p.m. I submitted receipts without a section for explanations. The breakfast receipt was for both me and Ezekiel. The canceled flight led to an additional cost for a car service home on Saturday due to losing our ride on Friday. The flight cancellation was due to a lack of oxygen tanks, not at my fault. While I cannot prove it, I suspect I contracted Covid-19 either at the airport or on the plane as a passenger in the aisle repeatedly sneezed. I eagerly await the entitled refunds and hope for a prompt response, as my attempts to contact your company via email have been unsuccessful. Thank you for your attention.

On the 14th, my flight ([redacted]) from Boston to Detroit got cancelled. I rescheduled for the 16th due to no availability on the 15th. However, I later discovered a morning flight to Cleveland on the 15th. I changed my plans and was charged $[redacted].99 for this adjustment. If I had chosen the Cleveland flight at the airport, there would have been no charge. It feels unfair as circumstances rushed my choice. I'd request a review of this fee. My confirmation code is JULCHP and my name is Hong Z.

My flight, #[redacted] from LaGuardia to Atlanta on Friday, July 14th, was canceled. I had paid $30.00 for my checked bag and $32.50 for a seat upgrade. Additionally, I had to cover a $[redacted] Uber ride back to Massapequa Park, NY, to stay with family. The next available flight was with American Airlines on Sunday, July 16th, which required another $70 Uber ride back to LaGuardia. I am requesting a refund of $[redacted].50 to be credited back to my card to cover these extra expenses. This does not include the meal expense of $18.05.

My booking code is JNWWCI. The JetBlue flight to JFK, connecting to Paris, has a poor on-time record. It's crucial we make it to Paris for my wife's special 65th birthday celebration. I wish to switch to AA for the BOS to JFK leg, arriving just 15 minutes later. The website won't let me modify the booking due to an error with duplicate passenger extras. I can't rely on Flight [redacted]. Please assist in changing me to the AA flight from BOS to JFK, arriving around the same time before our journey to Paris. I'd also like the same adjustment for my return on 7/31.

I am Daunette Lowe, and I want to express my dissatisfaction as a customer. I made a flight booking on July 1, [redacted]. My confirmation code was XPPABB, and my mother, Alice Black Campbell, had the confirmation code HUJRDQ. Unfortunately, our flight was delayed, causing us to miss a wedding we were supposed to attend on the same day. To make matters worse, the return flight to the island was canceled without our knowledge. We found out at the airport, resulting in additional expenses for an extra day at the hotel. These repeated delays were extremely inconvenient, especially for my elderly mother. I am hoping for some form of compensation for these issues and prompt resolution of this matter. Thank you for your attention.

On July 18th, I had a booking on flight EWR at 2:50 PM to FLL at 6:15 PM with extra legroom seating for two. Unfortunately, the flight was delayed and then canceled. I was rebooked on flight [redacted] from JFK at 7:40 PM to FLL at 10:30 PM, but was given different seats 10E/10A. When I tried to get seats together, the gate agent was unhelpful and rude. They even gave away my original extra legroom seats to a JetBlue employee, assigning me 12B instead. We had to wait on the plane for over 2 hours before takeoff without water or snacks, a violation of regulations. One flight attendant even yelled at a passenger. As loyal JetBlue customers, we expect a refund for the extra legroom and compensation for the delays and poor service. This experience has left us extremely disappointed with JetBlue.

My flight from Westchester County Airport to Palm Beach International was delayed multiple times and ultimately cancelled on July 9, [redacted]. The agent rescheduled my flight for Wednesday, three days later, attributing the cancellation to weather conditions. However, I observed other flights heading south that evening. The service at HPN was unsatisfactory with insufficient seating and uncomfortable temperatures. While other airlines offered assistance like water, snacks, and hotel vouchers, JetBlue provided no support. I am seeking full reimbursement and additional compensation of up to $[redacted] per ticket due to the incurred expenses. These include purchasing two $[redacted] tickets with another airline, two Uber rides to a nearby hotel, a $[redacted] hotel bill with meal expenses, and a rental car to PBI from Vero Beach for $[redacted]. I am prepared to provide receipts and hope for a prompt response from a decision-maker at JetBlue. Thank you, Lindy Gallagher.

Dear Customer Relations, I am writing to express my disappointment with my recent travel experience on JetBlue Airways from San Jose, CA to JFK, NY on July 17, [redacted]. The journey became distressing due to unforeseen flight cancellations and subsequent delays. Initially, my flight was cancelled abruptly, leaving me stranded without accommodation arrangements from JetBlue. I had to cover hotel expenses overnight. The rescheduled flight the next day faced multiple unexplained delays, disrupting my work schedule, resulting in a financial loss from missed shifts. Despite seeking assistance from JetBlue staff, clear explanations and solutions were lacking. As a loyal customer, I hold JetBlue in high regard for its service. However, the recent incidents fell short of expected standards. I urge JetBlue to address the issues by compensating for incurred hotel costs, reimbursing lost wages, providing insights into flight disruptions, and enhancing customer service protocols during such instances. Your attention to these matters would restore my confidence in JetBlue for future travels. I await a prompt response to resolve these concerns. Flight Date: July 17, [redacted] Flight Number: [redacted] Departure Airport: San Jose, CA (SKC) Destination Airport: New York, NY (JFK) Booking Reference: IAWTZR Contact Number: [redacted] Thank you for addressing my concerns. Sincerely, Jessica Kim

I need assistance regarding the refund for my canceled JetBlue flight scheduled for July 17th on flight [redacted] from Tampa to LGA. The cancellation happened the day before the flight, and I was unable to rebook for the same day. I had to book a last-minute flight with United costing me $1,[redacted]. My confirmation number for the canceled JetBlue flight is ZLHZVS. I have attempted to contact customer service multiple times via online chat and phone, but the wait time is consistently 1.5 hours, which is unacceptable.

I am reaching out to report a major disruption to my recent trip caused by a delayed flight. I am seeking reimbursements for the journey and extra costs due to this delay. My flight was from Nashville to NYC on July 18th with JetBlue. Regrettably, the flight experienced a 35-hour delay due to unforeseen events. This extensive delay led to severe interruptions to my plans and resulted in unforeseen financial expenses. As a result of the delay, I had to cover various unexpected expenses such as food and drinks during the extended airport wait, an overnight stay at a nearby hotel because of the 35-hour delay, as well as the loss of significant time. Furthermore, I had to rebook my return flight at an additional cost after missing the original flight due to the delay. I kindly request a prompt processing of the refund. I appreciate your immediate attention to this matter and anticipate a satisfactory resolution. Thank you, Anjaneya

I want to report a significant disruption to my recent travel plans caused by a delayed flight. I need to file a claim under my travel insurance policy for the extra expenses due to this delay. I was supposed to fly from Nashville to NYC on July 18th with Jetblue. Unfortunately, the flight was delayed for over 24 hours due to unforeseen circumstances. This delay caused a major disturbance to my plans and resulted in unexpected financial costs. As a result of the delay, I had to cover various unplanned expenses such as food and drinks during the long wait at the airport, an overnight stay at a nearby hotel because of the late departure, and the loss of a significant amount of time. Additionally, I had to rebook my return flight at an extra cost since I missed the original one due to the delay. Thank you for addressing this promptly, and I anticipate a satisfactory outcome. Sincerely, Anjaneya