Jet2.com Customer Service Issues

I have tried reaching out to Jet2 multiple times about a month ago regarding my refund credit note from canceling a holiday on the amber list. The confirmation email mentioned the option for a cash refund but I haven't received a response from Jet2. Could you assist me in contacting Jet2 or provide guidance on how to request a cash refund instead of a credit note? Despite trying to call, I was instructed to handle this online. Thank you for any help.

I sent an email to [redacted] on 28/08/[redacted], but have not received any response. On 10/07/[redacted], I purchased travel insurance (Booking Reference [redacted]/S21H) for myself, Ms. C. McDonald, and Ms. J. Wallace for a Jet2 holiday to Majorca. Each policy was £56.50, totaling £[redacted], and covered the period from Monday 30 August [redacted] to Thursday 09 September [redacted]. Jet2 canceled the holiday on 20 August due to a withdrawn flight, offering a full refund. On 21 August, I rebooked the holiday for a shorter period, departing on Monday 30 August and returning on Monday 6 September, purchasing new insurance (Booking Reference [redacted]/S21H) for £50 each, totalling £[redacted]. I tried to contact Jet2 customer services without success. Today, I communicated with an agent via WhatsApp, who suggested the original policies might still be valid. Seeking clarification if I am double-insured and a possible refund for the second policy. Thank you, C. McDonald

I have a current booking under John Shaw for a Jet2 holiday at Iberstar Grand El Mirador Playa Del Duque from October 28th to November 9th, [redacted], with reference number [redacted]/S21H. I would like to request a date change to depart from Leeds Bradford on November 3rd and return on November 12th, maintaining the same hotel, accommodation, half board option, and a junior suite with sea view for one adult. I've already sent an email with this request but wanted to ensure all necessary details were included. Thank you, John Shaw.

I am scheduled to fly from East Midlands to Fuerteventura tomorrow at 13:00 on flight LS613 with Jet2. I recently received a text message informing me that my flight will now be operating via another airport for customer drop-offs and collections. It's mentioned that new boarding cards may be required and I need to collect them from the check-in area. However, when checking the flight details online, it shows "No results for this flight" which is concerning as there are no updates on new flight times or departure location. I suspect we might be flying from Birmingham and will need to take a bus there. Despite several attempts, I have been unable to reach them for clarification after being on hold for 35 minutes. We live in Birmingham, and it's our closest airport. I only chose East Midlands for better flight times. Additionally, we have a car booked at Fuerteventura airport and need to update them with our arrival time. Furthermore, there are Covid-related forms that require updating with the new flight information. I also need to understand if this change will impact our return flight, as we have arranged for someone to collect us, and any delay might cause issues with the pick-up.

I am requesting the cancellation of my booking number [redacted]/S21H immediately. The misinformation regarding Covid-19 testing and the unforeseen costs have severely impacted my wife's mental health. As pensioners without smartphones, we rely on our daughter for support with the extensive paperwork, causing us immense anxiety. Learning that our booked hotel is closed and we need to find an alternative was the final straw. This situation has become overwhelming for us, leading to my wife falling ill, and we have decided to cancel the holiday. Kindly acknowledge this cancellation and process a refund for our booking. Please respond to this email confirming the cancellation and refund. For further communication, reach me at 01[redacted]82 or my daughter's mobile, [redacted]0. We regret having to cancel as we have always enjoyed our holidays with Jet2.

Hello, I need assistance. It's my first time traveling since the pandemic. We're flying from Birmingham to Larnaca on the 25th of September at 15:50 to visit my sister in Cyprus. I tried to check both my husband and myself in but only managed to check him in. Mr. Andrew Whitehouse has a seat but we want to sit together. I work in the NHS and after all this time, sitting together would make us feel safer. My sister went to Larnaca airport, spoke to Jet2, and they directed her to the Swisport desk. They emailed Jet2 to help us sit together. Could you please assist with this? I can't uncheck my husband to try again. Our booking reference is 29CSKL. Thank you for your help. - Angela Whitehouse

On September 24th, we flew from Lisbon to London Heathrow airport and had a connecting flight to Greece with JET2. Upon landing at Heathrow, we were delayed for 3 hours due to a system breakdown at the UK Borderline, causing us to miss our flight. Despite multiple attempts to contact customer service, we received no assistance. We were forced to take a £[redacted] taxi to Stansted airport and arrived by 16:20 for check-in, only to be told by JET2 staff that they couldn't help us as the gate had closed. We were left stranded without any support. Ultimately, we had to book tickets with another airline and incur additional expenses for unexpected hotel accommodations. Disappointingly, JET2 did not offer the necessary assistance in a difficult situation, leaving us feeling neglected as passengers. A prompt response addressing this urgent matter is expected. Thank you.

Hello, My reservation is 29BLVZ. I need to change the flight times as the options provided do not work for me due to a connection flight on 26/10, which has been moved to 25/10 at 12:35. My connecting flight is on 26/10, arriving in London at 11:35. While I could change it to 25/10, I would arrive at 11:35, and the flight offered is at 12:35, leaving very little transfer time, risking missing the flight. I have been trying to contact you for a week and have not received assistance in Spanish or a solution. Please reach out to me promptly with a resolution. I require a flight departing on 26/10 or 25/10 after 12:35 from London Stansted to Antalya or any nearby airport to Antalya. THANK YOU

Booking Reference: 28Y3MR, 10th September, Flight LS185 to Malaga for Colin Sanders. I booked and paid for 4 seats for the outbound and return journeys. However, on the outbound flight, we were allocated seats far apart from each other. On the return journey, we received the seats I originally reserved. I am requesting a refund for the seats I paid for on the outbound trip. Additionally, I encountered difficulties adding a suitcase via "Manage my booking" for the return journey. Despite the airport staff in Malaga suggesting I should have been able to add it, I was unable to do so. Lastly, trying to reach you by phone has been challenging. After multiple attempts, each lasting over half an hour, I was unsuccessful. It would be beneficial to have more staff to address customer concerns promptly.

After my trip to Spain, I needed to complete a locator form and provide a reference number for a swab test before returning to the UK. Jet2 staff advised me to get another test despite already paying for two tests prior to the trip. The lack of communication regarding pick-up times and the unresponsiveness of the resort representative added to the frustration. This experience has been disappointing, and it's been the most challenging holiday with Jet2 so far. I hope to have stress-free trips in the future. Thank you, Mr. Alan Thompson.

Good afternoon, I have been trying to reach Jet2 multiple times. We are supposed to have a flight booking with you for a trip to Lanzarote with return dates from December 9th to December 16th, [redacted], from Leeds/Bradford Airport. I have an old reference number 2647PP, but we need a new one for this flight. Can you please confirm this for us? We have not received a confirmation email from you, so I don't have a reference number to print our boarding passes. Kind regards, Arthur S.

I recently had a holiday booked to Tenerife with Jet2holidays for September 29th, booking number [redacted]/S21H. However, when I attempted to get my boarding passes, I realized that the flight was not listed on Jet2's flight schedule. Despite booking hotels and car parking, the flight was not available. After reaching out to Newcastle airport and experiencing a long wait on the phone with Jet2, I finally managed to get my boarding passes and vouchers via email. Surprisingly, I then received an email stating that my holiday was canceled just five days before the trip, without any explanation. I am puzzled as to why the holiday was called off — was it due to overbooking, volcanic eruption, payment issues, or something else entirely? Although I have been promised a refund minus £90, I am left confused and frustrated. Additionally, I am struggling to get refunds from my insurance (also through Rock Jet2) and the car parking service.

Hi, I have tried to contact you via email multiple times without any response. I had originally booked a trip to Turkey for Sunday, October 3rd, but due to my friend rescheduling, we ended up taking an earlier flight on Saturday, October 2nd to Dalaman, Turkey. We would like to stick to our original booking. I spoke to Jet2's desk in Manchester on Saturday, and they acknowledged our situation, mentioning that we could proceed with our initial reservation. The Jet2 representative confirmed he has our details in the system but noted that our return transfers were not specified. We were advised to reach out to you directly. I am not satisfied with the representative's handling of our case. Could you please contact me at [redacted]0 or email me at [redacted]? We are currently staying at Club Antrium Marmaris. We would appreciate it if you could resolve this matter for us promptly. We are at the hotel we booked through your company and wish to return with the flights and transfers we arranged. We have not made any cancellations, and this situation is causing distress as we are on holiday. Thank you.

On September 24, [redacted], my friend and I traveled with Jet2 to Ibiza to stay at the Amare Beach Hotel. Despite being advertised as a relaxed and peaceful VIBE hotel, it was far from it. The loud music playing all day made our experience uncomfortable. Being in our early 80s, we appreciate music but this was more suitable for a younger crowd. The hotel lacked accessibility for my small walker, with only one ramp far from our room. The restaurant had limited menu options and lacked medical assistance for emergencies. Although a pharmacist nearby was helpful when my arm swelled up, the overall experience was disappointing. While I appreciate Jet2's usual kindness, this trip did not meet our expectations for older guests. Despite the issues, we look forward to traveling with Jet2 again next year. Thank you for your attention to this matter. - Mrs. R. Hartshorne

I reached out to Jet2 online on October 8 concerning the mask exemption requirements for their flights. My husband and I are both exempt from wearing masks, and I wanted to understand the necessary information or evidence they need before our upcoming trip on January 5, [redacted] (booking reference: 28B9EH). I also wanted to possibly book a flight for December if I could clarify the mask exemption process. I received an automated email response, but no further communication. Due to being profoundly deaf, calling them is challenging, which I explained in my initial inquiry. I am disappointed by the lack of follow-up, especially since I used to fly with them frequently, around 2 to 3 times a year before the pandemic.

I have reserved flights (Ref 29M8NS) to Tenerife in January [redacted] but have not been able to reach anyone to add assistance to my booking. I have tried calling and emailing but only received a receipt acknowledgment. I have traveled with your airline before and am disappointed with the lack of response. I will be traveling with my mobility scooter and need assistance accessing the aircraft. I can walk short distances with sticks and need a seat close to the front. In the past, you have provided aisle seats for my wife and me. Please have your assistance team contact me via email or my landline at 01[redacted]02. Thank you, Chris Worrell.

I have a trip planned to Tenerife on December 9th for a week with another person. We have both been fully vaccinated and received our booster shots. However, there was an issue with our covid pass as the booster details affected the second vaccine information. The National Data Resolution Service informed me that it may take up to 30 days to resolve this, which is much longer than before. I have proof of all vaccinations in my medical records and might get a letter from my GP. Despite contacting the vaccine center in Wales, there are no guarantees for a quick solution. I wonder if my medical record will be sufficient at the gate and if the Hard Rock Hotel requires covid passes for restaurant entry or if my documentation will be okay.

Hello, I made a booking with Edreams on 22/11/[redacted], less than 14 days ago. Today is 1/12/[redacted], so I should be eligible for a refund. I cancelled due to the changing Covid restrictions. My bank statement shows the payment went to your bank. I have tried calling Flight2 on multiple phone numbers, but the call disconnects after 15 minutes. I would appreciate assistance in getting my refund processed.

The government has announced new travel rules. My group of four is heading to Lanzarote on December 9th from Leeds/Bradford, returning on the 14th. We've already booked PCR tests for up to 48 hours after arrival, but there's now mention of a test required two days before departure. This is perplexing, and time is limited to arrange another test. Could you please clarify if a lateral test suffices? Also, how can we validate a negative result? I possess government-approved lateral tests - are these acceptable? Thanks, JS x

We have a flight scheduled to Fuerteventura on 11/12/21. We made this booking when travel restrictions were eased. Recently, there have been new requirements for a departure test and day 2 per. This means we would have to isolate until receiving a negative test result. Additionally, the Spanish government has placed Fuerteventura under level 3 restrictions during our intended stay, adding further limitations. Due to these changes, we are unable to proceed with our travel plans and are seeking assistance with our options. I have attempted to contact customer service multiple times, but have been placed on hold for extended periods without speaking to a representative. With our trip approaching soon, it is crucial to address this matter promptly. Thank you.