Jawbone Customer Service Issues

During my recent trip to Saline, Michigan, my UP3 bracelet experienced recurrent disconnections. Its functionality ceased on Tuesday evening at 7:30 PM EST, failing to track any data until my journey back to Chicago the following morning. Since then, it has not logged heart data since Tuesday afternoon, sleep data since Monday night, or any information since late yesterday afternoon. The device indicates no internet connection, hindering its synchronization with the app. I am contemplating uninstalling and reinstalling the app, but I am apprehensive about potentially losing all data collected since October. I am eager for my bracelet to resume proper operation and would appreciate guidance on the next steps to take. This situation has left me very frustrated.

I lost my Jawbone UP3 fitness tracker wristband and started using the backup UP Move tracker instead. The first day it functioned correctly, but then I encountered issues with its accuracy when I used sleep mode. It only recorded 2 hours of sleep even though I slept for 8 hours. I tried unpairing and repairing it, deleting and reinstalling the app, and signing out to troubleshoot the problem. However, I have not been able to sign back in for the past 3 days. The error message indicates that my email and/or password cannot be verified or that the server is unreachable. Despite attempting to reset the password, I cannot reconnect to the Jawbone server. I am considering getting another UP3, but I'm hesitant if I cannot resolve these connection issues. Any suggestions would be appreciated.

Hello, I purchased a Jawbone UP Move from Amazon.com and it worked well until the battery needed replacement. After replacing it, the device stopped pairing and syncing with my phone. I kept getting a "Network Unavailable" message. My friend also bought one, but she couldn't pair it with her phone either. We both love this version of the Jawbone UP and it suits our active lifestyle as paraprofessionals. I have metal sensitivities, so this fitness tracker is ideal for me. We need assistance to resolve these problems. Thank you.

I am having trouble reestablishing my Jawbone account. I had it set up before but deleted it from my phone. When I try to create a new account and fill in my details, check the boxes, and hit next & finish, I get an error message saying "Sign in failed, Sorry we couldn't create your account. Please try again." What's more, when I try to select the terms and conditions on the create account screen, it doesn't open, which might be causing the issue. I am unsure if my previous account is still connected to me, and I can't remember my password. I attempted to reset the password by clicking on "I don't remember my password," but I receive an error when I try to get reset instructions, saying "Sorry, there was an error processing your request. Please try again." Can someone please assist me with this issue?

Hello, In [redacted], I bought a Jawbone UP2. I used it successfully for a year but stopped due to a medical issue. Recently, I discovered that Jawbone ceased to exist. I understand my account and data are gone, but I'm disappointed the tracker is now obsolete without warning. I cherished the product and wouldn't have bought it had I known it would become unusable so soon. I'm hoping there's a way to still use it. If not, I'd like to explore refund options. Thank you, Ryan

I have two Jawbone devices that are both not charging, and one of them is broken at the earpiece. I am located in London, UK. When I tried contacting the UK customer service, I received a message regarding Brexit and no further assistance was available. I am now unsure of how to proceed with repairing my devices and getting them back in working condition. I suspect the age of the devices could be a factor preventing them from charging. Finding a local distributor or retail shop where I can drop off the devices for repair would be ideal, as I am reluctant to purchase new ones. These devices are equipped with an anti-noise feature, which I find to be unique in the market. I intend to gift one to my daughter for safety during driving, while the other one is for me. These devices are approximately 5 years old, and in today's disposable culture, I am concerned they may be too old for cost-effective repairs. I am hopeful this is not the case.