Jamba Juice Customer Service Issues

I visited a Jamba Juice outlet around :00 AM on Saturday, March , , located at th St W #, Lancaster, CA. My gift card contained $20. When I requested that the remaining balance of $10 be refunded to me as California state law dictates, the staff at this outlet claimed ignorance and refused to refund me the remaining balance on this card in cash. I am advising Jamba Juice that according to Section .(b)(1), merchants in the State of California are required by this statute to “redeem or cash gift cards with balances less than $10 upon request.” It is my understanding that Jamba Juice is fully aware of this statute and the landmark case Marilao v. McDonald’s Corp. Proof of my gift card can be furnished to Jamba Juice upon request. Sincerely, A.L.

I went to reorder as instructed by the manager, Paul, but was denied because he claimed it had been too long since my original purchase, despite it only being a month. I didn't have the receipt but showed my bank app with the transaction details. I only wanted a new order, not a refund. Paul said there was a time limit, which surprised me. I ordered 2 açaí bowls that were poorly made due to low supplies. When I complained, I was told I could reorder at my convenience. Paul was unprofessional and treated me disrespectfully. I felt humiliated. I plan to report this to the BBB if the situation isn't resolved promptly.

I visited Jamba Juice recently and requested a 22-ounce Citrus Kick without ice. Unfortunately, there were issues with my order. The manager instructed the employee to make both my drink and another customer's 12-ounce Citrus Kick simultaneously. After a few minutes, it was revealed they were out of ginger and offered a substitute fruit. I explained I wanted the Citrus Kick for the ginger, so I opted for a Fresh Squeezed Veggie Vitality instead. However, I was given a 12-ounce blended juice instead of the correct 22-ounce fresh juice, which also had ice in it. Feeling frustrated, I requested a refund after they failed to make my drink correctly twice. It took some time, but I finally received my refund after another customer was helped. The issue seemed to stem from them using frozen pineapple instead of fresh pineapple which led to my drink being blended instead of fresh squeezed. Overall, the experience was disappointing as I left without a drink after wasting time and not feeling valued as a customer. This, combined with the mishandling of my Jamba Insider Rewards coupon, has made me reconsider being a loyal customer to Jamba Juice given their high prices.

The location in Monrovia or Duarte always serves uncooked oatmeal, making customers wait. The manager is unhelpful and indifferent. Even when ready, the oatmeal is hard and bitter. At times, the place opens late and lacks professionalism. Customers, including myself, have found big chunks of carrots in our drinks. We appreciate your products but the service at this place is disappointing. I apologize for my punctuation errors; I struggle with eyesight and am not a frequent computer user or emailer. I've tried calling customer service before with no luck, hence reaching out this way. Thank you for your attention to this matter.

The customer service and management at this establishment are disappointing. The lack of professionalism is evident through their inaccessible website for job applications, forcing multiple in-person follow-ups. Dealing with Michelle, who displayed negative behavior during interactions, discouraged me from pursuing a position there. Her rude and unwelcoming attitude left me feeling humiliated and uncomfortable. The unclean environment and seemingly untrained staff, including a hiring manager with unprofessional appearance, further contributed to my negative experience. I will not consider working or being a customer at this place again. My recent encounter with Michelle, where she was dismissive and disrespectful, solidified my decision to avoid this establishment. The lack of respect and poor treatment by Michelle only reinforced my negative impression of this place.

I submitted 7 receipts for drink purchases within 5 days, only to have all my points deleted after leaving a negative comment. My previous 18 points from 10-21 were not honored despite adding 7 more receipts from 10-21 to 10-25. The app did not update my points or recognize my 9/18 and 9/24 receipts. I could not create a preference profile due to a missing location in a subsidiary. After my poor feedback, all my points vanished. When I tried to re-enter this week's barcode purchases, they were flagged as duplicates. The app was also down on 10-24. With over $50 spent on liquid products due to medical restrictions, erasing my points in retaliation was unacceptable. Suddenly, 7 points reappeared, when I should have had 18 plus additional points from my recent purchases. The app malfunctioned on my birthday on 10-22, not honoring it and claiming my receipts were duplicates, preventing me from redeeming discounts and free products. This retaliatory behavior and poor treatment are distressing. I demand my account and points to be restored, free drinks honored, and a better attitude towards consumers. I will document everything and escalate this issue if not resolved promptly.

I visited Jamba in Brentwood at 8630A Brentwood Blvd on 11/8 at 4:00 pm with my kids. Despite the busy atmosphere, the staff were friendly and hardworking. However, I noticed a sizable puddle on the floor - a potential safety hazard. When I informed an employee, they nonchalantly mentioned it was from melting ice, seeming unconcerned. I worry this could lead to a lawsuit if someone were to slip and get hurt. I recorded a video of the spill and dripping water and am willing to share it with Jamba. To prevent accidents, they should consider solutions like adding a counter with a backsplash to prevent water from dripping or placing a towel to absorb the water. It's crucial for the staff to take this issue seriously and address it promptly.

I received a gift card for my birthday, but unfortunately, it is not working. The card was for $25, and the number is 15[redacted] [redacted] - [redacted]. I contacted customer service about a week ago and spoke to Ganeshia. She was unhelpful and interrupted me during our conversation. This experience has been disappointing, as I did not expect this level of service from Jamba. Ganeshia mentioned that she submitted a report to customer support, but I have not heard back from them yet. I would appreciate it if this issue could be resolved promptly.

I visited your store to purchase five smoothies for my four kids and myself after we had a rough time at the emergency room. I hoped the healthy drinks would help us feel better. When I tried to order, a staff member making Jamba Juices abruptly informed me that you don't accept $[redacted] bills without even asking about my payment method. I confirmed this with the gentleman taking my order, who also mentioned the policy. I left feeling disappointed as I couldn't buy the smoothies for my sick children due to this rule. I only had $[redacted] bills from cashing a check worth $1,[redacted]. I think there should be a policy where larger bills are accepted with a minimum purchase amount. I was planning to get 5 smoothies at $8 each, totaling $40.

To Whom It May Concern, I have been a loyal customer of Jamba for 18 years. I am very disappointed with the lack of customer service and incompetence at the Gilbert, AZ stores located on 2344th and 5555th Street. I have called Jamba's customer service number ([redacted]- number) at least four times, but have received no response. During one call, I spoke with a customer service representative named Sam who was very rude and hung up on me when I tried to make another complaint about an issue dating back to November or December [redacted] involving the Manager of the Higley Road store. Despite making 2-3 calls, there have been no return calls or messages from Jamba's corporate office. I am requesting a call back from the corporate office to address these ongoing issues. Sincerely, Lynnae Loveall

Dear Jamba Juice, I couldn't find an email address to praise one of your employees, so I want to share my positive experience here instead. Amid the chaos of the coronavirus outbreak, I was highly impressed by Anel at your Sherman Oaks, CA, location today (March 14, [redacted]). Despite a busy period with about six customers, she managed the store single-handedly. Anel skillfully took orders, prepared drinks, and maintained cleanliness with a constant smile. She was diligent in washing her hands between each task, showing great care for hygiene. As a healthcare provider, I value her exceptional performance. Anel's dedication and positive demeanor truly set her apart. I believe employees like her contribute significantly to a company's success. I hope Jamba Juice has a way to acknowledge and reward Anel's outstanding work ethic and attitude. She is a true asset to your team and deserves recognition. Sincerely, Dr. Dennis Saffro Professor of Clinical Dentistry University of Southern California

Dear Jamba Juice, I wanted to share my positive experience at your Sherman Oaks, California location. Today, March 14, [redacted], at around 1:15 PM, I visited your store and was impressed by Anel's exceptional customer service. Despite the coronavirus concerns, she worked tirelessly with a smile on her face, managing orders solo. Anel demonstrated great care by cleaning and washing her hands between every order. Her dedication, work ethic, and positive attitude deserve recognition. As a healthcare provider, I appreciate her efforts to maintain cleanliness and customer service excellence. Anel truly represents the values of your company. I believe acknowledging and rewarding her outstanding performance would be highly beneficial. Thank you for having such a valuable employee. Sincerely, Dr. Dennis S. Professor of Clinical Dentistry University of Southern California

As an employee at Jamba, I feel it is important to share my concerns regarding the policy on wearing masks and gloves. Due to health issues, the mandatory mask requirement has been challenging for me as it affects my ability to breathe comfortably. Recently, the additional mandate to wear gloves for all tasks while on shift has made the situation even more difficult. Given the decreasing number of Covid cases, I am surprised by the decision to enforce these measures. I kindly request that Jamba corporate reconsider the mandatory mask and glove policy as it significantly impacts our work conditions. This change has been distressing for me and I believe it is unnecessary at this time.

Hello, my name is Angela Morones. I am reaching out regarding an online order I placed on July 16 through the Jamba Juice website at the Sacramento Arden Mall location. After making the purchase online, I was instructed to pick up the order at the location within 20 minutes. Upon arriving at the Sacramento Arden Mall, I found the location closed, even though this information was not provided on the website. I was unable to receive my order. When I visited a different location, they advised me to contact customer service for assistance. Details of my order are as follows: Jamba Juice Arden Way [redacted] Arden Way Sacramento, CA [redacted] Order Number: [redacted] Payment Method: Visa ending in [redacted] 1 x Caribbean Passion® Large - $6.69 Customization: Pear White Grape Mango Orange Passion Juice Blend, Orange Sherbet, Strawberries, Ice, Frozen Fruit & Veg, Bananas 1 x Aloha Pineapple® Large - $6.69 Customization: Pineapple Juice, Pineapple Sherbet, Strawberries, Nonfat Greek Yogurt, Ice, Frozen Fruit & Veg, Mangos Subtotal: $13.38 Tax: $0.00 Total: $13.38

Yesterday at 8 am, I placed an order for delivery through the Jamba Juice app. Despite the delivery time of 8:45, when 9:00 rolled around, I called the store only to discover my drinks had been ready for nearly an hour without being picked up. The manager assured me a refund would be processed. However, my account reflects a charge of almost $28 from Jamba Juice. I am frustrated that I was not refunded and instead charged for undelivered items. I am requesting a full refund for the drinks, tax, delivery fee, and tip, as I neither received nor retrieved my order. Additionally, I have messages from the delivery company confirming that my order was never delivered.

I previously had a Jamba Rewards membership which I used regularly. Unfortunately, my membership was deleted, causing me to stop earning rewards. I gathered my receipts to have my Jamba Rewards membership reinstated. After reestablishing my membership through the Jamba app, I was informed that my receipts are too old to count towards my rewards points. To resolve this issue, I am requesting that all my receipts from the last 60 days be accepted for rewards points.

I visited the Jamba Juice on Champlaign and Shepard Ave in Fresno, California, and couldn't find my mask. Despite being vaccinated, when I explained I was looking for it, they insisted I leave and order outside, even though there was thick plexiglass inside. It felt overly strict given the circumstances. The situation made me question the logic of needing to order outside when precautions were in place inside. It seems excessive considering the current situation in Fresno County. The experience left me feeling frustrated and I feel compelled to share my experience with others to shed light on the rigidity of their policies.

This morning at 10:05 a.m., I placed an order for a large Greens 'N Ginger at the Carson & Main store in Carson, CA. When I tried to pay, the employee had trouble with the cash register. Another employee named Karmen Winston offered to help, but she charged me full price instead of honoring my $3 reward. Despite the previous employee applying my coupon, Karmen insisted I pay full price and I left without my order due to the poor customer service. I was late for an appointment because of this experience. I am disappointed with the service and would like a $3 credit to replace the lost coupon.

I visited Jamba located at [redacted] Antelope Rd in Menifee, CA, which closed 20 minutes earlier than the scheduled time with no explanation or sign. I have video evidence of this closure. Subsequently, I drove to another Jamba at [redacted] Clinton Keith Rd in Murrieta, CA, where I tried to order an açaí bowl but was initially told they were out of bowls, then informed they lacked some ingredients. Despite requesting a smoothie in a bowl with granola (as I could see both items on the counter), the staff member rolled his eyes, making me feel uneasy. He then adamantly stated they couldn't make bowls. Upon leaving, I observed other customers enjoying bowls, leaving me uncertain if the staff were negligent or unprofessional.

My experience at the Jamba Juice in Riverbank, California was disappointing. I requested a fresh orange carrot twist due to being pregnant and having diabetes. Initially, Sandy poured juice from a jug instead of squeezing fresh juice as requested. Despite my insistence, she refused to accommodate my request, stating she was not allowed to squeeze fresh juice for me. After a long wait, I asked for a refund and a receipt, which she did not provide. When I inquired about speaking to a manager, Sandy claimed she was the manager and that there was no one above her. As a loyal customer, I value fresh juice and efficient service. However, this encounter left me dissatisfied and considering taking my business elsewhere. Jamba Juice in Riverbank, California should focus on training their staff in customer service to ensure a better experience for patrons like me who prioritize freshly squeezed juices.