Instacart Customer Service Issues

I signed up for a free two-week trial of your program, which I absolutely loved. Following the trial, I promptly became a member, but I encountered constant blocks whenever I tried to use it. Frustrated, I canceled my membership, with assurances that there would be no charge. However, upon receiving my credit card statement, I found a $9.99 membership fee along with an additional charge of $0.63, the purpose of which I am not aware of. I kindly request a refund to the account on file to resolve this matter. I am facing difficulties in resolving this, as this is my second attempt today. Thank you for your assistance. - Karen W.

Hello, my name is Alex Calderon. I worked as an in-store shopper for Instacart in August and September, and since October 7th, I've been unable to log in due to issues with my profile. I've been out of work for almost 3 months now, and I miss the experience of working with Instacart. Despite contacting customer service and receiving initial help, the follow-up promised has not occurred, leaving me in limbo. I have all the necessary credentials and am eager to get back to work. The team at Gateway Aldi was amazing, and I truly enjoyed my time there. I would appreciate any assistance in getting my profile updated so I can return to work. Thank you for your help and have a wonderful week. My contact email is [redacted] and phone number is [redacted].

I am seeking to adjust my automatic payment date to the 15th or later to ensure sufficient funds in my bank account. My social security payment arrives on the 2nd Wednesday of every month, which will be the 11th this month. If Instacart attempts to collect the payment before then, it will cause overdraft fees from both Instacart and my bank, a cost I cannot afford due to my limited income. I appreciate Instacart's assistance and customer service. Francis G. [redacted] Havendale Blvd NW Apt [redacted], Winter Haven, Florida [redacted].

I am about to renew my subscription in 2 days. Before I do, there are a couple of issues I need to address. Firstly, I prefer to have my orders fulfilled at my local store, not one that is farther away. I have been unable to fix this on my account. Additionally, I would like to request InstaCart shoppers for my deliveries, as advertised, and not the store's own shoppers. I have been a subscriber for 2 years now. In the first year, the cost was $[redacted], then it decreased to $99 last year, and now it has gone back up to $[redacted]. I would appreciate it if someone could explain the difference in pricing to me before my renewal in 2 days. Thank you.

Hello, my name is Debra H. I would like to apologize for not thoroughly researching the job opportunity I applied for before my mother fell ill. I initially thought I would be shopping and delivering food to restaurants, but after reviewing the job description which shows a young lady delivering groceries to homes, I have become more cautious. Given the challenging and unsafe times we are living in, where incidents like our friend being shot in front of their apartment last year can occur, I have decided to prioritize my safety by declining this position. Currently, I am assisting a friend with light cleaning, and if I pursue a new job, it must be in close proximity to my residence. Could you please provide me with the address for Instacart so I can reach out to them directly? Thank you.

On December 4th, I placed grocery orders with Albertsons and New Seasons for delivery between 5:25-6:25. Teresa delivered the first order, but due to Instacart scheduling issues, could not access the second order until she arrived at my house. This resulted in a long delay, with Teresa having to go back to pick up the second order and return to my house by 7:30. I believe this was unfair to Teresa, and I am disappointed with the situation. I am wondering what compensation can be offered for this inconvenience.

I am currently employed at Aldi on [redacted] W Montrose. I had a disappointing experience with an Instacart shopper named Nula. She was extremely rude and even acted in a way that seemed racist. During our interaction, she accused me of being ignorant and yelled at me for doing my job of scanning her items efficiently. I had to explain to her that I was timed and needed to work quickly. Her behavior caused a scene, and I had to get a manager involved to clarify that I was simply following the required procedure. Nula's behavior continued, and she even yelled at a manager when they approached to address the situation.

Today I delivered three orders but faced issues with customers' Kroger Plus card information not showing up for the discounts. I used my own card for the first two orders, resulting in customers not getting gas points. When asked where to enter the card info online, I couldn't assist. For the third delivery, I advised the customer to enter the card details themselves. However, they couldn't find where to input it and customer service claimed there was no option. This contradicted the experience with previous customers. For the third order, the customer was unhappy with the store selection due to stock issues, leading to a longer shopping time for me. This affected my efficiency, as switching stores increased the time spent on the task.

Hello, I'm Melinda Cannon, an InstaCart shopper. I've been struggling to find a way to communicate directly with InstaCart. It seems that messaging is the only option here, and I wish there was a phone number available for direct contact. When I joined InstaCart, I didn't receive detailed information on how the platform works, so I've been learning as I go. Recently, I received a final notice for using my number at checkout to help customers access savings, but I didn't know it was against the rules. I've stopped doing that now. I've also been trying to provide excellent service, even delivering buy one get one free items to customers. I'm a bit confused about the final warning I received and would appreciate more information on it. Additionally, I believe customers should tip, especially those who require extra attention during shopping. Thank you in advance for addressing these concerns.

I have not received the refund yet. I have not used your service for several months. I did not authorize the $99 deduction. I was unaware that this could happen. Please refund the money, or my bank will assist in getting it back, and you will be responsible for the $[redacted] bank fee. Taking money without permission is unacceptable. Kindly return it promptly, as my bank does not tolerate such actions.

I recently sent an email regarding updating my banking information for receiving payments as an Instacart shopper in Maple Valley, Washington. Unfortunately, the phone number provided was not in service, and I have been unable to reach anyone via chat. I am unsure of who my area manager is, as there has been no communication. I have contacted the BBB for assistance, but I am still unsure how to proceed in making this necessary change. Thank you.

Fifteen days ago, my credit card was compromised, leading to my account being disabled when a charge was rejected by the bank. I need to update my credit card information on Instacart, but my disabled account prevents me from doing so. Previous communication advised me to approve the charge and send a screenshot of the cleared transaction, but since the bank has closed that account, I am stuck in a predicament. I have another credit card with the charge from 15 days ago, but I have no way to provide this information to you. How can I resolve this issue without access to my disabled account?

I'd like to address a claim I made yesterday regarding missing items. I found the bag with the items outside in the grass today. Unfortunately, animals got to it because there was bacon inside, so I had to discard it. I want to ensure that this incident doesn't reflect poorly on the driver or Instacart. It was a misunderstanding, and I accept full responsibility. I apologize for any inconvenience caused and appreciate the excellent service and customer support provided. Thank you.

A recent incident involving an Instacart "employee" on a local Facebook page has raised concerns. The person was observed complaining about a low tip left by a customer and even made judgmental remarks about customers' shopping lists. This behavior is troubling and doesn't reflect well on the brand. It's disconcerting to think that someone delivering groceries could be so rude and judgmental. The professionalism and integrity of individuals representing a brand like Instacart are crucial, and incidents like this can tarnish the company's reputation.

Hi, this is my third time reaching out to Instacart regarding the items I purchased. I received replacements that were significantly more expensive, and my total went from $17 to $62 without proper notification. I did not receive a call from the shopper, which made me feel frustrated. This experience has made me hesitant to continue using the service, especially since I wanted to show my daughter how convenient grocery delivery can be. I hope to receive some communication regarding this issue. I am not interested in free shipping as I will not be utilizing this service in the future. I had hoped for a positive experience, but unfortunately, it did not meet my expectations.

As a shopper, I accepted a batch only to realize it had already been delivered and accepted. The order was for $20, but due to an error in Instacart's app, I will only receive $7. I feel frustrated as I lost time that I could have spent earning money. I believe I should be compensated as agreed since it was not my fault. Treating shoppers this way is disappointing and may lead to a loss of trust. Unfortunately, reaching a real person for assistance seems impossible, adding to my time wasted.

I ordered 2 Red Baron pizzas from Cub Foods for pick up. Unfortunately, my husband forgot to bring them home. He mentioned that nobody assisted him when he went to pick up the order. I am requesting a refund for this order due to the fact that we never received the pizzas, my husband did not receive any help with the order, and we were not informed about a replacement for one of the items. I checked my past messages and did not receive any notification regarding the replacement.

I am disappointed with the recent incident involving one of your drivers driving through our yard. Instead of a mere apology, I am looking for a resolution regarding the damages caused. This experience was distressing, especially coupled with missing items. My wife has submitted photos of the damage, and I am seeking a concrete plan on how this issue will be rectified. I expect a response by December 25th, within 5 days, outlining how you will address this situation. If not, I will have to consider taking legal action. Thank you for your prompt attention to this matter.

The Sprouts location listed on your app is 5 miles from my place, but I have a Sprouts nearby in Mira Mesa serviced by Instacart. The inconvenience of waiting longer for delivery is compounded by limited stock compared to the store near me. It's frustrating not being able to access the products I desire. I implore you to allow customers to choose their preferred store location. Currently, I'm exploring other options as this situation is getting increasingly exasperating with no apparent solution available on my end.

I was charged $[redacted] for the Express subscription on Instacart, which I did not choose. This unauthorized charge has caused my bank account to be overdrawn. I did not approve this payment, and no one in my household signed up for the Express subscription. I kindly request a refund for the $[redacted] charge and the cancellation of the Express membership linked to my account.