Idea Cellular Customer Service Issues

I am facing a challenging situation as I have lost my Aadhaar card and do not have any information on it. The Aadhaar card was linked to my previous mobile number, [redacted], which I lost three years ago, and it is not connected to my email address. When trying to retrieve my Aadhaar information, it requires an OTP from the old number that is now switched off. I kindly request assistance in getting in touch with the current owner of the number [redacted] so that I can retrieve the OTP and access my Aadhaar information. Thank you for any help you can provide.

My friend is facing a complicated issue as she lost her Aadhaar card and does not remember any details about it. She needs it urgently. Her Aadhaar was only linked to the mobile number [redacted], which she lost 3 years ago. The number is now with someone else, and when she tries to retrieve her Aadhaar information, an OTP is required from that old number which is switched off. I kindly request your assistance in contacting the current owner of the number so I can retrieve the OTP and help my friend get her Aadhaar information back. I understand this is complex, but please let me know if you can help. She is unable to reach out to you directly. Thank you in advance.

Dear Sir, I am Rabi Barui, and my mobile number is [redacted]. I have been using a postpaid connection for the past three months. On 19 July, I requested to change my connection from postpaid to prepaid. On 27 July, the Idea franchise attempted to upgrade my connection, but since then, my number has been blocked, and there is no signal on my Idea sim. The store informed me that there is an IT-related issue with my number and asked me to return after 2 days. I have already paid my first recharge amount of ₹[redacted] (including ₹[redacted] franchise charge), but my sim remains inactive. Despite visiting the Idea franchise store 3-4 times, my issue persists. I am extremely frustrated and don't have the time to keep visiting the store. Please provide a prompt and effective solution. Kind regards, R.B.

Dear Sir, I was provided with a rental-free number, [redacted], on behalf of [redacted] a couple of years ago. Despite my request for prepaid services at the Idea Store in Sector 4, Vaishali, Ghaziabad eight months ago, nothing has been done. Unfortunately, there is no longer an office or store in Vaishali. This has left me unable to access both numbers, affecting my ability to make payments and communicate, as these are my registered numbers with banks and other institutions. I am now unable to pay bills online due to OTP issues with my numbers. Your misleading offers and failure to fulfill commitments are causing great inconvenience. I hope for a resolution to this matter. Thank you.

Hello, I am Thanseeh KM, and my phone number is [redacted]. I am currently working in the United Republic of Tanzania and have been using this number for 12 years to receive SMS messages and OTPs. However, since December, I have not been receiving any messages. When I tried contacting customer care, I could only reach the postpaid section, but my number is prepaid. I am concerned about my number being valid, as I do not want to lose it. I will be returning to Kerala in November and want to ensure my number is not blocked. Currently, my network shows no service, which is causing me more worry. I hope you can assist me with this issue and help me resolve it. If necessary, I can provide any required documents. Thank you for understanding. Best regards, Thanseeh KM Karottakudiyil House Koovalloor PO, Pallarimanagalam Ernakulam, Kothamangalam Pin-[redacted]

I am experiencing an issue with my internet data. Two weeks ago, I signed up for a 3GB per day plan, but every day I encounter slow data speeds. This is particularly problematic for students relying on fast internet for online learning and tests. I have attempted to contact Idea's customer care services, but unfortunately, the issue remains unresolved. I hope my concern can be addressed promptly to improve my internet connection. Thank you for your assistance in resolving this matter.

I am using an Idea prepaid number, i.e., [redacted], which I got from Punjab. For the past month, my SIM card has not been working on my Android mobile phone. I even tried it on another Android phone with no success. There is no network showing, and manual search did not help. This number is linked to various sites and accounts that I use for work. I have taken screenshots for your reference and attached them. Without a network, I am unable to work within my scheduled time. I request a duplicate SIM card for the same number and I am willing to pay the charges. This is urgent, so I would appreciate it if you could send it through courier services since the stores in my area are closed. I await your prompt response. Thank you, Arun Kumar Saha.

Hello, I am a customer of Idea-Vodafone and I am having trouble with my mobile number, which is [redacted]. The number has been deactivated even though I had an outstanding amount of Rs. [redacted], which I had informed the customer care I would clear with this month's bill. Unfortunately, they still deactivated my number. This level of service is not satisfactory. Considering the current lockdown situation, I am unable to visit the nearest idea store to resolve this issue. As a COVID-19 patient undergoing treatment, it's essential for me to have my phone accessible. I kindly request the reactivation of my sim card. I am hopeful for a prompt resolution. Thank you.

Hello, I am a customer of Idea-Vodafone, and I am encountering a problem with my mobile number, which is [redacted]. The issue is that it has been deactivated despite informing customer service of my intention to clear the outstanding amount of Rs. [redacted] with this month's bill. I find it disappointing that despite my commitment to settle the dues, the number was still deactivated. Due to the lockdown, visiting the nearest Idea store is not feasible for me. As a COVID-19 patient undergoing treatment, going to the store is not an option. I kindly request the re-activation of my SIM card. I am hopeful for a prompt resolution to this matter. Thank you.

I am a loyal customer of iedea in the Ernakulam, Kerala region. My mobile number is [redacted]. I recently received a notification from [redacted] stating that Rs 25 has been charged for a gaming website. I did not authorize this charge or agree to any gaming subscriptions. Please investigate this issue, stop any further deductions, and arrange a refund for the amount already taken from my account. Thank you, C.A. Varghese

Hello, I am reaching out from Nagpur, Maharashtra, with the zip code [redacted]. My VI number is [redacted]. I can receive SMS messages on this number but cannot send any. I have tried various solutions without success, and the service center has not been able to assist me. It seems like I might require an SMSC number to resolve this issue, but even the service center has not provided this information. I urgently need an SMSC number to address this problem. Your assistance in this matter would be greatly appreciated.

Hello, I am Shubham. I am an Idea user, and whenever I try to call Paytm ([redacted]6), it always shows the call ended, leaving me disappointed. I request a quick resolution to this issue. Despite having a balance of 7 rs on my Idea sim, I cannot successfully call Paytm ([redacted]6), which is frustrating. My phone's call settings are all in order, with no recent changes. I trust Idea and seek assistance in resolving this matter promptly. Please address this bug, as calling Paytm is essential for me. I am unable to reset my password through calls, thus needing help resetting it. Your attention and prompt action are highly appreciated. Thank you for understanding my concerns and helping fix this problem with my sim ([redacted]). Your support is crucial for me. Best, S.

I am receiving numerous calls from a lady using the number [redacted] insisting I pay a bill, despite me explaining that I've already paid on April 21. She has been rude and uncooperative, calling me at least 20 times. Even though I was in the hospital with COVID, she demanded payment and claimed my services were restricted. I clarified that my calls were not restricted by calling her, but she refused to listen. I promise to settle all dues by the due date of May 11 and request to switch to a prepaid plan. My number is [redacted]. Thank you.

Hello, I experienced an issue with my Idea number [redacted] as it suddenly stopped working, displaying a "sim not provisioned" message. Despite using the sim for over 4 years, this problem arose. After contacting customer care who confirmed the sim as active, I visited an Idea retailer in Jamnagar, Gujarat. I provided my ID (driving license) and received a new sim with the assurance it would start working within two hours. However, even after 24 hours, the sim remains inactive. Living in a remote area with limited facilities and restricted movement due to Covid, it is challenging for me to visit the store frequently. I kindly request assistance in resolving this issue. Thank you for your attention.

Hello, my name is Arun Bala, and I have been using the phone number [redacted] registered with your service for the past 15 years. I am currently in Canada and have not disconnected the number. However, I am experiencing difficulties receiving some text messages. Recently, while attempting to renew my pharmacy license online, I was supposed to receive a reference number via text within 15 minutes. Despite multiple attempts, I did not receive the message. It is crucial for me to resolve this issue promptly as I rely on this phone number for security purposes related to my banking and recurring payments. I kindly request your assistance in addressing and resolving this matter.