ITA Airways Customer Service Issues

I did not receive my bag after Flight AZ [redacted] from Rome to New York (JFK) that arrived yesterday evening. I filled out a form but have not heard back from Al Italia. I tried calling lost and found but only got a voicemail. I also emailed [redacted] I need help resolving this issue. Thank you. - Mary Pamela O. - [redacted] or [redacted]

Subject: Assistance Needed - Lost Luggage at Fiumicino Airport Dear Airline, I am writing to address the unfortunate situation regarding my lost luggage during my recent travels. On July 28th, while transferring from flight [redacted] from Chicago to Rome to flight [redacted] from Rome to Pisa, my large rolling black "Eddie Bauer" suitcase was misplaced. Despite assurances from the lost and found office in Pisa that my bag would be sent on another plane to Pisa and delivered to Casa Berti in Gugliano within 24 hours, it has yet to be located. As a result, I have had to purchase essential items for my 20-day stay in Italy and have faced significant inconvenience. I have contacted your office daily with no success. I am disappointed by the lack of professionalism displayed in handling my situation and I expect appropriate compensation if my bag is not delivered promptly. Below are the identifying details of my bag and some specific contents inside: - Name: Eleanor L Koster - Case number: [redacted] - Bag number: [redacted]7 - Flight number (ORD to FCO): [redacted] - Flight Number (FCO to PSA): [redacted] I have listed some distinct items within the bag for your reference. Please provide any assistance or updates on the search for my luggage. Thank you for your attention to this matter. Sincerely, Eleanor Koster

During our recent travels, our stroller went missing while flying with Alitalia. The staff at Kennedy airport did not check the stroller, planning for us to use it until boarding. When they took it to stow under the plane, only our ticket was returned to us, not the stroller. Upon arrival in Rome, the stroller was not there, making our airport journey in Catania challenging. The assistance we received at the lost luggage desk in Catania was very poor. The staff handed us a piece of paper without offering any help. Considering the $[redacted] value of the stroller, the lack of support is disappointing. Being in a foreign country struggling to manage without the stroller with my child is a tough situation. Any help or advice would be greatly appreciated. Our flights were Delta [redacted] on July 31st to Rome and Delta [redacted] on August 1st to Catania.

Dear Sir, I am writing to address the issue with my damaged baggage, which consisted of three pieces. After informing the staff at Cairo Airport, photos of the damage were taken as instructed. Upon my return on August 7th to retrieve my fourth missing bag, Alitalia staff in the Cairo office mentioned that they were not allowed to create such reports, contrary to your request. The photos of the damaged luggage were available on the office's mobile phone, but no official report was made. I am perplexed by these conflicting instructions. I kindly request compensation for the full damage incurred on the three pieces of luggage. Sincerely, Mohsen Sedky

On Friday, August 3rd, I experienced travel disruptions on my journey to Athens, Greece. Originally flying with Delta Airlines, due to weather conditions and flight delays, I was rebooked on Alitalia flight [redacted]. Concerned about my checked bag with Delta, I inquired with Alitalia staff during check-in to ensure my bag was transferred to my new flight. On arriving in Rome for my connecting flight, I discovered my seat was not booked as promised. After a lengthy wait and standby, I eventually got a seat to Athens; unfortunately, my checked bag was missing upon arrival. Despite efforts to locate it, the bag could not be found, leaving me without essentials for days. I faced challenges in a foreign country, missing activities and spending extra money on basic items. After extensive efforts, I managed to reclaim my bag on Monday, August 6th. I am requesting appropriate compensation from Alitalia for the inconvenience, expenses, and stress endured during this experience.

On September 18, [redacted], I was scheduled for a flight to Toronto, CA, but the Alitalia staff in Palermo denied my boarding, claiming I didn't have the required eTA document for Canada. Despite explaining I reside in upstate NY and had the necessary residency, they insisted I needed to be a US citizen. After a dispute and police involvement, I had to purchase a new ticket for September 24 via JFK. The staff's lack of knowledge on eTA requirements for travelers contributed to the situation. I am seeking compensation for the incident, including a full refund for both tickets and a round trip voucher from NY, JFK to Palermo. The issue is documented by the Palermo Airport police, and I request a prompt response from Alitalia regarding this matter. My ticket numbers are redacted for reference.

I am surprised by the recent handling of an upgrade on my flight from JFK to Milan on Nov 22nd at 8:45 pm. When we requested the upgrade at the ticket counter, we were informed that it would be arranged onboard. However, just before takeoff, we were asked to pay $[redacted] for each of us to upgrade to economy comfort. After providing our credit card, we were charged €[redacted] without signing a receipt, leaving us unaware of the discrepancy. We have disputed this charge with American Express due to this highly unusual practice.

Hello, I'm Rakesh Patel. I have booked a ticket from Budapest to Rome (flight AZ [redacted]) and from Rome to New Delhi (flight AZ [redacted]) for February 19, [redacted]. My booking reference number is R88EDC. Flight AZ [redacted] from Budapest to Rome is delayed by 30 minutes, causing concern about catching the connecting flight to New Delhi. Alitalia has offered an alternative flight from Budapest to Paris (Air France-AF1295) and Paris to New Delhi (AI [redacted]). Boarding passes have been issued for the first leg of the journey, but not for the second. Alitalia mentioned that the second boarding pass will be issued in Paris. However, our Travel agent has informed us that the booking for the connected flight on Air India is not confirmed and has been canceled. We urgently need to reach India today and seek confirmation for the connecting flight. Any assistance in confirming the booking would be greatly appreciated. Thank you. Regards, Rakesh Patel

I had a disappointing experience with Alitalia Airlines during my recent trip to Cairo. I arrived on June 1st from JF Kennedy, New York via Rome, but only received 5 out of my 6 bags. The missing bag contains essential heart medication I need to take regularly and my son's asthma inhaler. This has caused us significant stress as we don't have access to proper medications. The lack of communication and assistance from Alitalia Airlines has been frustrating. I am reaching out for help and hope to resolve this issue promptly. You can contact me at [redacted]5 or via email.

Hello, I recently made a reservation for a flight from Palermo to Naples with a layover in Rome on May 20th, [redacted]. My booking number is XTRVGP. I booked an Economy reservation which includes one checked bag per person. When I spoke to a representative, I was told that I needed to pay $75 per checked bag, which turned out to be incorrect. I would like to request a credit of $[redacted].00 for the 2 checked bags. Please let me know how this credit can be processed. Thank you.

I made a flight reservation on October 8, [redacted], with Reservation Number [redacted] (LJL1RQ) and Airline Confirmation Codes SCMVCS (AZ). The flight is from Logan Airport to Leonardo da Vinci Rome on an Airbus A330, departing at 9:50 PM from Terminal E. The ticket receipt number is [redacted][redacted]. Unfortunately, the flight was canceled due to mechanical issues. My travel insurance requires a letter explaining the cancellation for reimbursement. Could you please email me the necessary information? I appreciate your help with this matter and await your prompt response. Let me know if you need any further details. Thank you.

On my recent multi-leg trip from Rome to Paris to Boston and then returning from Boston to New York and back to Rome, I upgraded to business class for the leg from New York to Rome for an additional [redacted] euros. On the flight from Boston to New York, I was concerned as the plane seemed almost full despite safety claims due to the Covid-19 situation. The business flight from New York to Rome was disappointing as I found no substantial difference from economy class except for the seat size. Throughout the 8-hour flight, the entertainment system was not working, and there were no special meals or amenities, making the upgrade seem unnecessary. The staff were courteous, but the overall experience left much to be desired. I also encountered issues with communication prior to the flight and would like to request a refund for the business class upgrade. Contacting Alitalia has been challenging as there are limited customer service options available, especially being situated in Italy.

Hello, I am contacting you from a Travel Agency based in Sweden. I am assisting two passengers who were not aware of the requirement for a Corona test to travel via Amsterdam. KLM has advised that they can book a new return journey by the 18th of January. They may be able to get tested to travel back on Sunday, but for the flight from Cagliari to Rome, they specifically need booking class O. I have checked in my booking system, Amadeus, and unfortunately, there are no available seats in booking class O. The reservation number is: BNKBFR They wish to travel on January 17th at 07:00 from Cagliari to Rome. The travelers are Mr. J. Cossu and Mrs. S. O. Cossu. Warm regards, Elisabeth Svensson Travel Agent Direct Phone: +46 (0)33 22 90 77 | Main Phone: +46 (0)33 22 90 70 | Address: Hallbergsgatan 8, S-[redacted] 30 Borås | Website: resia.se

I am Amar Metti, born on 04/13/[redacted], a USA citizen. On February 05, [redacted], I purchased a flight ticket with ITN PN07MI for a round trip from New York, USA to Algeria. My ticket number is [redacted][redacted]. My original trip was scheduled for departure on 03/09/[redacted] from New York to France with Delta, then France to Algiers with Air France. Due to COVID-19, my return trip on March 17th, [redacted] from Algiers to Rome and then Rome to New York was canceled. Despite unsuccessful attempts to reschedule with Alitalia, I was stranded in Algeria until April 1st, [redacted], when I took a special evacuation flight organized by The Department Of State at a cost of $1,[redacted].75. As I plan my upcoming trip, I kindly request assistance since my previous return trip was canceled. I would appreciate guidance on how to proceed. Thank you. My email is [redacted].

I received an invitation to a night event in Rochester, New York from someone in Columbus, Ohio. Unfortunately, they seem to have a distorted view of the world and are making offensive remarks. The situation involves past incidents in [redacted] and derogatory comments about certain groups of people. It's concerning how they are referencing individuals with disrespectful language and implying unjust actions. This behavior seems uncalled for and intolerant towards various communities. It's crucial to promote understanding and respect for all individuals. Let's strive to communicate in a more respectful and inclusive manner, avoiding derogatory terms and hurtful stereotypes.

I had to cancel my original tickets, then went through the process of rescheduling them, which was successful. However, now my return tickets have been canceled, and despite numerous attempts to reach out via phone, I have been unable to get through. I have spent hours on hold, only to have the call disconnected or no one pick up. I have tried multiple times and even contacted the New York office with no luck. I am prepared to contact the office in Italy if necessary. Initially, I was informed there were no more direct flights, which turned out to be incorrect as I have now discovered there are direct flights available the following day. I am now left with tickets that need to be scheduled within a specific timeframe, and I risk losing them if I do not receive assistance promptly. I believe the original terms of my purchase should be honored, and I urgently require a resolution to this issue.

I need to purchase upgraded seats for my upcoming flight back home. I've already bought them for my flights to Italy through customer service. However, for the past two days, I've spent a total of 10 hours on hold and keep getting disconnected. I need to buy upgraded seats for my flight to ensure I can sit next to my husband due to health concerns. I'm worried we might be separated if we wait for free seats and end up not on an aisle. The website is not allowing me to do this, showing a message that says "this service is not available." My confirmation number is [redacted], and I have seats for 9/24. I'm trying to purchase upgraded seats for 10/9. Thank you for your help in advance. My initials are JCP.

During my recent trip to Italy, my luggage went missing after landing on September 11 on flight AZ107 from Amsterdam. I reported this at FCO and was given the reference number FCOAZ26688. As my luggage didn't arrive, I had to purchase new clothing, toiletries, and a replacement suitcase, amounting to [redacted] Euros. I left temporary and permanent forwarding addresses for communication. After leaving Italy, I was notified via email on September 24 that my lost bag had been found. However, I wasn't informed about the address it would be sent to. It has been a week since the email, and I'm still awaiting the delivery of my original bag. I am concerned about its whereabouts and hoping to receive it promptly.

My girlfriend, E.P., along with our son, I.C., was traveling from Palermo to Rome on flight AZ1784. The flight was delayed by 1 hour and 30 minutes, causing her to miss the connection to Reykjavik. Due to the delay, her luggage (tag number: [redacted]) did not arrive on time for her to check it in for the next flight. It is currently in the lost and found. Any advice on how to have the luggage forwarded to Reykjavik would be greatly appreciated. Thank you.

Subject: Correction Needed on Airline Ticket Dear Sir/Madam, I wish to report an error on my airline ticket. My name is correctly spelled on the ticket, matching my passport, but unfortunately, my name is not in the correct place on the ticket. The agent who assisted with the booking advised me to contact the airline directly. Despite several emails to your team, I have not received a response. The name on my ticket is listed as SYAN DAVINDER SINGH, which is incorrect. My actual full name is DAVINDER SINGH, with SYAN as my surname. I have attached a copy of my passport for verification. Kindly update my ticket with the correct name placement or add a remark for the airport agent in Zürich to avoid any inconvenience during boarding. I kindly request a copy of the remark for my records. Thank you for your attention to this matter. Best regards, D.S. Syan