HughesNet Customer Service Issues

I have been experiencing issues with my HNS service since it was installed. Despite contacting customer support multiple times, the problem persists. The service only works properly under perfect weather conditions and still buffers several times while streaming Netflix. Even using Wi-Fi at home is problematic. I expect the service to perform as promised when I pay for it. Instead of connecting me to customer support over the phone, I request for a technician to visit my house on a Saturday to avoid missing work. I do not appreciate being asked unnecessary questions about the number of devices using the service simultaneously. I expect a resolution to these issues promptly so I can continue being a customer, but if the problems persist, I would like to know when my contract with HNS ends so I can consider other options. Other customers may have had success, but I require a solution tailored to my needs.

Dear Customer Service, I am currently dissatisfied with the service I have received. During the setup process, I clearly communicated my usage habits and needs to the representative. Despite being assured that the level two plan would be adequate, I unexpectedly ran out of minutes within the first few days of the month. I am particularly disappointed as I do not engage in high-definition streaming, yet my usage seems to exceed the limits set by the plan. Furthermore, I feel misled about the commitment period, as I was told it was a two-year contract upon installation, irrespective of satisfaction. Given my limited fixed income due to disability and divorce, cost-efficiency is crucial to me. The pricing with additional services like Hulu is becoming comparable to my previous provider, Mediacom, which defeats the purpose of switching. I kindly request a review of my plan or an explanation for the discrepancies in usage. If a satisfactory resolution cannot be reached, I may have to escalate this matter to the Better Business Bureau and advise others against using your services. Thank you for your attention to this matter. Sincerely, Denita R.

I want to cancel my service due to poor signal and excessive data usage even after turning off the modem. The customer service experience has been frustrating with long hold times and language barriers. I have been promised a supervisor multiple times, only to speak to the same person pretending to be the supervisor. As a loyal customer for a year and a half, I feel mistreated and am dissatisfied with the sudden unauthorized charge of over $[redacted]. I expect to cancel without a disconnect fee considering the circumstances.

I need to arrange a payment as my bank account was hacked by someone in Florida, causing me to lose most of my money. My bank is investigating, and I expect to be refunded, but the timeline is uncertain. I hope to pay as soon as I receive the refund or on the 3rd of the month when I get paid. If possible, I would like to pay two bills at once. I ask for a payment arrangement to extend the due date. I also attempted to contact support via chat, but the form submission did not show any waiting message. Can you confirm if the chat function is working?

I am experiencing ongoing issues with my Hughesnet connection. While other Wi-Fi networks function normally for me, my Hughesnet connection consistently fails to load websites and apps. Despite numerous attempts, including router reboots and online troubleshooting steps, the problem persists. Although a prior fix provided temporary relief, the issue resurfaced within half an hour. This situation has persisted for approximately a week. I am confident that my devices are in working order, and the problem lies with the Hughesnet service itself. If a resolution is not possible, I may need to explore alternative internet service providers. Thank you for your assistance in resolving this matter promptly.

I recently discovered that Hughes' webmail service is not secure after using it for two weeks. I've tried to address this issue with customer service but have been transferred several times and even disconnected. Our ability to make online financial transactions is impacted as a result, as some services do not accept Hughes emails due to security concerns. Additionally, emails sent to Cox internet users are not being received. It's concerning that this information was not disclosed when we signed up for the service. I'm unsure how to ensure our security moving forward and I'm hoping Hughes will take action to resolve this issue.

I have tried to pay my bill but my information is incorrect. In November, I upgraded my account and received a new account number, dss[redacted]42, under the wrong name - Raymond in Nevada. Recently, I received a mail for Christy Maylor with a different account number, dss [redacted]1, at my address. Despite numerous calls, the issue persists. Rebecca was the only helpful person, with case number [redacted]2, but the problem is not yet resolved. My actual name is Crystal G, not Raymond or Christy. I have spent hours discussing this problem with various representatives, including a frustrating two-hour call with case number [redacted]54. The lack of resolution is causing me to consider switching providers if my information cannot be corrected promptly. Until then, I refuse to pay for months I've already paid on the old account. Sincerely, Crystal G

I am very disappointed with the service provided by your company regarding a missed technician appointment. If my wife fails her class due to this, we will hold you accountable for reimbursing us for tuition, books, and her time. Waiting for hours for your technician and dealing with unsatisfactory equipment has caused us to lose money and time from our busy schedules. Your temporary bill reduction offer does not address the issues or help my wife with her education. I wish we could operate without relying on your services because our interactions with your company have always been challenging. The recent replacement of our router with an inferior one and reduced bandwidth is unacceptable. The refurbished replacement router failed, leading to another replacement. This type of business practice damages customer relations. I recommend providing us with your best router, unlimited bandwidth, and a permanent bill reduction as a fair resolution to the problems we have faced. Improving customer relations and compensating us for the inconvenience caused by your poor business practices would be a step in the right direction. Thank you, Donald F. Millikan Jr.

Hello, I am a 73-year-old woman still working. I recently switched to HughesNet about a month ago. Unfortunately, I am extremely dissatisfied with the service. I am paying $85 per month for a 2-year contract but my internet is very slow. It takes me 5-10 minutes to check my email and even longer to do anything on my computer. Sending an email can take up to 5 minutes. I am looking for assistance to either cancel my contract or improve my service. Additionally, my phone service is also with them. I hope you can help me. Thank you and have a great day! Regards, Ms. Pat S. Morrison

I may need a replacement modem since all lights are on, and there has been no bad weather. I've had to contact support four times in the first month of service. Despite trying to request a service call, I have had difficulty. Repeatedly resetting the modem due to being dropped from service multiple times per week is frustrating. I reached out for help when I couldn't restore service myself. There are upload speed problems with my PlayStation, and even after refurbishment, upload remains at around 350kbps. I am looking for a supervisor who can address these issues effectively. Feel free to contact me at [redacted]. Experiencing internet access denial weekly is not acceptable for a reliable service.

I have our entire conversation recorded. At no point did the representative mention that my WiFi would slow down after 15 hours. I was under the impression that I was signing up for the best speed available in my area, even though the cost was $9 higher. I was informed my bill would be $59, not $71, with no warning about the speed reduction. Due to financial constraints following my husband's passing, every dollar is crucial. Now I've been advised to upgrade to a more expensive plan to meet my son's excessive internet usage for his college work. I cannot afford this increase, especially since my monthly income is only $[redacted] and most of it goes towards rent. I need assistance to terminate my contract as I found a better, cheaper option elsewhere. I am struggling to keep up with bills and my son's need for reliable internet to continue his education and job search. I hope for understanding and a resolution to this situation. Thank you.

I recently assisted my elderly neighbor in quickly arranging internet service through a representative named Sam. Initially, I was informed that I could initially set up the account in my name and then transfer ownership to Douglas Berndt post-installation. However, when attempting to make this change, I was surprised to learn that purchasing the leased equipment for over $[redacted] was now required, which was not disclosed during the ordering process. The current suggestion of adding Douglas as an authorized user on my account does not align with our original agreement. I strongly prefer not to have my name associated with this account and find this unexpected charge and change in policy to be misleading and unfair. had I been aware of this practice, I would have explored alternative internet providers. This situation resembles a deceptive tactic, and I am disappointed by this unprofessional conduct.

We did not order HughesNet services. While seeking technical support from DISH TV, we were offered HughesNet but declined the offer. Yet, HughesNet keeps billing us for equipment we do not possess. They have even displayed a large bill on my AOL Internet screen, which I cannot dismiss. Despite our insistence that we are not customers, they refuse to acknowledge this. I plan to file a complaint with the Better Business Bureau, but HughesNet only has my husband's initials on a supposed form. We do not have any HughesNet equipment in our home. Their claims are false, and we need guidance on how to deal with this situation.

My name is Brenda Winklepleck, and my phone number is [redacted]. I reside at [redacted] E 128th Ave, Strasburg, CO [redacted]. I signed up with Hughesnet for their unlimited WiFi at a specific price without a contract as the salesperson promised. However, I have been experiencing slow speeds since the beginning. Despite upgrading to 30 MBs and paying $[redacted] monthly, the issue remains unresolved. After numerous calls, tech support conducted tests indicating speeds as low as 1.9, with a maximum of 2. They suggested transferring me to customer care to cancel as the service does not function well in my area. I spent over four hours on the phone with them yesterday, and though I waited for 30 minutes for customer care, I had to leave for work. Kindly cancel my service due to this ongoing speed problem.

After our initial discussion during installation, I requested paper billing only due to previous errors in big businesses that did not prioritize consumer protection. I contacted a representative about two weeks ago but have not yet received my bill. I want to avoid any late payment due to your delay. I may need to extend the payment deadline unless you can send the bill soon. I mentioned to a representative the service disruption I experienced, which resulted in not being able to watch my regular TV and resorting to renting movies. It took two weeks previously for your service to function correctly in my home. My primary concern is resolving the service issue and receiving appropriate credit for the three-week service interruption. Please refrain from contacting me about payment until my account reflects the due diligence of Hugest Net in providing reliable service and issuing credits promptly. I emphasized paper invoicing and expect my account to be managed competently and the satellite service restored promptly.

I am extremely frustrated about my situation. Apparently, my account was locked because someone entered their bank account information without my knowledge. This has caused my bill to increase significantly. I urgently need my internet back as I have been without it. I kindly request assistance in restoring my services and resolving the issue on my account. I understand that I am behind on payments, but I have recently secured employment to address this. It is upsetting to be treated as if I have committed a wrongdoing when I have not. I hope someone can assist me in this matter. My name is Joseph D. and I have been a loyal customer.

Our Wi-Fi speed in the area has been consistently slow since we started using HughesNet on March 30, [redacted]. Despite contacting customer service multiple times to address the issue, including resetting the connection and upgrading to the highest data plan for $[redacted] per month, the speed did not improve. Even after a lengthy 3-hour troubleshooting call where I was informed that the maximum speed in the area is only 2.1, I was unable to perform basic functions like browsing websites, accessing social media or emails, streaming on Netflix, or playing video games. Despite being promised no contract and unlimited usage at the beginning of the service, I was shocked to learn about a cancellation fee when I tried to end my service on July 15, [redacted]. This was my 8th attempt to request cancellation due to the unsatisfactory speed and service.

I have experienced consistently poor service with HughesNet, which led to a technician visit and modem relocation. Despite this, I am now without data for several days. This is particularly concerning because I am facing safety issues at my home and need to use my cameras. Despite reaching out for support multiple times last month, the issue remains unresolved. The connection is unreliable even when I have data, and the current situation is untenable given my job search and safety concerns. I am frustrated that despite regular payments, the service quality is severely lacking. I am at my wit's end and need urgent action from HughesNet to address these ongoing issues.

I am feeling extremely frustrated with the company's service. The multiple attempts I made to contact HughesNet in July (about 9 to 10 times) did not resolve the issues I faced. The service quality is consistently poor, especially when it comes to data usage, which impacts my daily tasks. I often run out of data due to slow speeds, making it troublesome to download or upload anything. Presently, safety concerns at my residence remain unaddressed because I am unable to utilize my cameras without data. This limitation also hinders my job search efforts. Although HughesNet technicians have visited to assess the modem and connections, I doubt the accuracy of their tests as the reported speeds are unattainable. I am eager to know what steps HughesNet intends to take to rectify this situation.

I have been contacted by Joseph, Mann & Creed, a collection agency, for a $[redacted].15 charge related to Hughesnet, which I never ordered. I inquired about Hughesnet's cost, but declined the service when informed about installation on my roof. I later noticed charges on my credit card statement that I assumed were related to CenturyLink. However, after experiencing fraud on my account, I discovered the charges were for Hughesnet which I never received. Despite explaining this to Hughesnet, I was met with hostility and told to pay the bill. They then sent me an empty box to return equipment I never had, and now I am being pursued by a collection agency. Attempts to contact Hughesnet at [redacted] have been unsuccessful due to wrong numbers and disconnections. I am seeking help as a last resort and can only be reached after 3pm. Please leave a message with a name and number for me to return the call. Thank you.