Howard Johnson Customer Service Issues

During my stay at the hotel, I encountered numerous issues that left me feeling unsafe and disrespected. The staff allowed my abusive husband access to the room, resulting in the theft of hundreds of dollars' worth of my belongings. My reservation was mishandled, causing confusion about extending my stay. To make matters worse, I experienced problems with the room like a faulty fridge, an unreliable door lock, and a malfunctioning sink faucet. The front desk team was unresponsive when I was locked out of my room for an extended period, and they were rude when I tried to address my concerns. I felt my safety was compromised, and the overall treatment was unacceptable.

Upon arrival, my experience was disappointing as the room had a foul odor, dirty floors, a malfunctioning ice machine, and non-functional Wi-Fi. My attempt to raise these concerns with the manager, Carmen, was met with unprofessionalism. Gary, a more professional manager, transferred me to a new room ([redacted]) from room [redacted] due to issues like a cracked toilet and gaps in the front door. I documented these problems with photos and a video. The poor service affects both customer satisfaction and the hotel's business. I am requesting a refund and urging for better employee training, particularly for Carmen. Due to these issues, my family will be leaving the hotel early. I hope for a prompt response. Thank you.

I am currently staying at the Howard Johnson on Bayonet Point in Port Richey, Florida, and have been experiencing harassment from a man. Despite contacting the office, he has come to my door three times. His behavior made my friend, who was mistaken for a prostitute, feel insulted. My girlfriend and I are not from Florida and were quite scared by the situation. I would like to discuss being compensated for this experience. Additionally, the lady at the front desk is consistently rude to guests, which has been mentioned by other customers. Moreover, an Uber driver who helped me was unfairly asked to leave the premises, causing me to feel disrespected. Please contact me at 7 to 7 [redacted]. Thank you for your attention to this matter. My name is Brandi Harrison.

I paid for a week starting May 2nd and also provided a $[redacted] deposit in cash. As a loyal Diamond member of Wyndham Rewards, I have been staying with them on and off for four years without any issues. During my recent stay, I encountered bed bugs in multiple rooms and requested to be relocated. Despite their delay in moving me, the issue persisted in the new rooms. Eventually, I was asked to leave two days early without a refund or my deposit due to a misunderstanding about my dog's breed. My dog, a Catahoula Hound pitbull mix, is well-known and has even been featured on the news and Animal Planet. Unfortunately, the staff did not recognize her and treated me poorly, refusing to refund my money. I am extremely dissatisfied and demand a full refund for the week I paid for.

I paid for a week on April 25th plus a $[redacted] deposit until May 2nd. I paid in cash. I am a loyal Diamond member of Wyndham Rewards. I have stayed with them on and off for years without any issues. Initially, I encountered bed bugs in my room and requested to be moved. After being moved twice more due to bed bugs, I was asked to leave two days early without a refund because they claimed my dog, a Catahoula Hound pitbull mix, was a pitbull breed. The staff member was rude and refused to refund my remaining week's payment. I am seeking a full refund and resolution to this matter.

I received treatment at the cancer specialist in Hudson on Friday and have another one scheduled for Monday. I am staying at the Howard Johnson in Port Richey for the weekend to be close for my appointment. When I tried to pay for an extra night, I was asked to leave, as they believed I had extra people in the room. It's just me, my husband, and my son, and no one else has been in the room. I am unwell and shocked by their rudeness. Now, I have to wait for another room until 3 pm with no place to relax. This treatment is unacceptable, and I have never been through anything like this. I hope this issue can be addressed, and will inform the Cancer specialist about this experience to avoid recommending this place to other patients.

Multiple Concerns with Recent Hotel Stay During our stay at the hotel, we encountered issues with inconsistent pricing on our reserved room. Despite being quoted a specific rate, different employees kept charging us $10 more per day without a proper explanation. When questioned about the discrepancy, we were told vague reasons that did not clarify the overcharges. Additionally, unauthorized charges continue to appear on my state-run unemployment card, causing unnecessary financial strain. Furthermore, we had informed the hotel about bringing pets prior to booking. Despite following all procedures, including paying extra for the pets upon arrival, we were later accused of not declaring them and were charged an additional $[redacted] in cash during our stay, apart from the initial $50 incidental fee. I seek resolution for the overcharges and unauthorized transactions on my card, along with clearer communication regarding any extra fees. The lack of staff availability during check-out further complicates the situation. This experience has left me dissatisfied, and I am hesitant to recommend Howard Johnson hotels based on these troubling occurrences.

My boyfriend and I stayed at the Howard Johnson Savannah a week ago with my service dog. They were aware of him the entire time. Today, because I didn't have the service paperwork with me, they made us check out and kept our $[redacted] deposit. It's unfair since they allowed the dog from the beginning. I am going through treatment and my dog is well-behaved and doesn't cause any damage. I urgently need to speak with a representative to have my $[redacted] refunded. They suddenly kicked us out and kept the money. Please reach out to me at this number. - Kevin S. and Natasha H. [redacted]

I arrived early for a job booked by my company at your location. I was surprised to be charged a $35 early check-in fee and asked for a $[redacted] deposit. I have been a loyal customer, using your services annually, and have never encountered such unfriendly treatment. I felt patronized as if I was unaware of the procedures. The $35 charge for arriving early is frustrating. Instead of waiting in the parking lot, I might opt to use the pool until the room is ready. I am considering sharing my experience, including the address of the establishment and details of how I was spoken to, on Facebook.

During my stay at the Howard Johnson in Salem, Oregon, while using the ADA handicap room, I experienced an incident in the shower. The shower bench broke while I was trying to shave, causing me to fall and injure my hips, hands, right shoulder, and elbow. Despite being on the floor for 45 minutes and seeking help from the manager, no assistance was provided. I am currently in pain and seeking guidance on who I should contact for medical assistance.

I wanted to ask about your deposit policy. One of your employees mistakenly used a PayPal card for our stay, but when we tried to extend our stay for another night, the card was suddenly no longer accepted. The front desk in Fullerton, California wouldn't honor the same card we used the first night. I would appreciate it if you could explain this inconsistency.