Hotpoint Customer Service Issues

I recently purchased a new Indesit washer-dryer model IWDE [redacted]. Despite being plugged in and connected to water, I am unable to start the machine. When I press the power button, the LED lights do not come on as expected, except for the 2-hour timer switch. After a period, the red door lock LED begins to flash, and the 2-hour timer turns off. I have been unable to reset the timer. I left the machine for 9 hours to see if a cycle would start, but it did not. I would appreciate any assistance with this issue. Thank you.

Over two months ago, I submitted my information on your website regarding my recalled tumble dryer. Unfortunately, I have not received any response yet. Interestingly, my parents and grandparents, who registered after me, have already been assisted. I have tried contacting several numbers to get an update, but I am always kept on hold and never get to speak with anyone. The long waiting times on the phone are quite expensive, and it's frustrating not being able to reach a representative for assistance.

Hello, I purchased a Hotpoint fridge-freezer from AO on the 18th of June. Unfortunately, on the 10th of August, the freezer stopped working. I contacted AO, and they connected me with Hotpoint. The engineer from Hotpoint was only able to come on the 14th, which resulted in a loss of food items as I was not able to salvage them after 5 days. The engineer couldn't fix the issue and took photos of the spoiled food for a claim. I was given an authority number: [redacted], and the approximate cost of the food loss is £[redacted]. After several follow-up calls and messages, I still haven't received an update on my claim after almost 4 weeks. I am concerned as a senior citizen to suffer this financial loss. I am looking for the CEO's email address as the previous contact has left. Thank you, E. Blake

Dear Customer Service, I am writing to request a refund for the payment of forty pounds made to the engineer who fitted a new drum and door seal to my Hotpoint washing machine model number [redacted] under the D and G INDESIT plan RHB[redacted] on 30 August. I believe this charge was unjustified as the machine is still under a five-year parts guarantee and is covered by a D and G insurance policy. Despite contacting customer service via email and receiving no response, I was given a new email address to try, which also yielded no reply. After being redirected to the Live Chat feature, I am still seeking resolution. I am disappointed by the lack of communication and service I have experienced so far and hope for a swift resolution to this matter. Sincerely, Mrs. M Dawson

I purchased a Hotpoint tumble dryer model TCHL [redacted], 8K from AO.com as a Christmas gift for my daughter in September [redacted]. She only started using it in January [redacted], and it has already stopped working. She alternates between using the dryer and hanging clothes on the line. Two repair technicians mentioned it requires a reset from Hotpoint, which they cannot do, estimating a cost of around £[redacted]. They mentioned this is a common issue with Hotpoint dryers. I have always trusted Hotpoint but find this situation unacceptable. My daughter cannot afford more repair costs. Since the dryer is less than a year old, I believe Hotpoint should send an engineer to reset it without any charge promptly. If this is not addressed, I will escalate the matter further. Tracey C.

I purchased a slimline dishwasher from Currys in March this year. Unfortunately, it developed faults multiple times, leading to an exchange two weeks ago. The replacement unit also malfunctioned, causing an electrical issue in my house. An engineer identified an earth fault and recommended replacing the machine. I was initially informed it would be promptly replaced, but now I'm being told it will take 2 more weeks. This means I'll be without a dishwasher over the Christmas period. The customer service experience has been unsatisfactory, with unreturned calls and numerous lengthy phone conversations and engineer visits. I have always been a loyal Hotpoint customer but am now reconsidering my brand choice. I am seeking compensation for the time spent dealing with this issue and request a replacement dishwasher before Christmas. Thank you. Brian Clark, 11 Newton Hall Gardens, Ashingdon, SS4 3EP.

For years, my elderly parents have been loyal Hotpoint customers, until a recent terrifying incident. On January 22, [redacted], they purchased a Hotpoint [redacted] built-in oven. Shockingly, on March 20, [redacted], while using it at [redacted] degrees for just 15 minutes, the oven door exploded loudly. Fortunately, my mother had stepped away moments before. Due to this alarming malfunction, my parents wish to return the oven for a full refund. Can you confirm that the supplier will facilitate the refund upon return? My mother now feels uneasy about this model. I await your prompt response. Thank you, Anthony from North East England.

My elderly parents have been loyal fans of Hotpoint products for many years. However, on January 22, [redacted], they purchased a new Hotpoint [redacted] built-in oven. Unfortunately, after using it once a day on March 20, [redacted], the oven door suddenly exploded with a loud "BANG." Thankfully, my mother had stepped away from the oven just 30 seconds earlier. The oven was set at [redacted] degrees and had only been on for approximately 15 minutes. Due to this dangerous incident, my parents are seeking a full refund for the oven. I kindly request confirmation that they can return the oven to the supplier and receive a full refund from Hotpoint. This incident has left my mother feeling uneasy about this particular model. I appreciate your prompt response. Thank you, Anthony from North East England

We have a Hotpoint cooker, Model HUG61, which is subject to a safety recall. Despite a technician's visit in January, no action was taken. After experiencing headaches and a triggered carbon monoxide alarm, I requested a new visit. The recent engineer found a faulty bayonet connection and lacked a carbon monoxide detector. Subsequent testing revealed high carbon monoxide levels. We were advised to await a replacement cooker. The situation left my family without a cooker since Friday. My children had headaches due to the faulty appliance. Urgent action in January could have prevented a life-threatening situation. I wish to file a formal complaint and request expedited delivery of a replacement cooker. A quick resolution is vital. I seek assurance that such oversights won't endanger others and request to speak with a senior representative regarding this matter.

Subject: Urgent Insurance Complaint - Poor Service Experience To the Customer Service Team, I am writing to express my deep disappointment with the handling of my recent insurance claim. I have several insurance plans with your company specifically to cover my kitchen appliances. Unfortunately, the service I have received so far has been far from satisfactory. Since January [redacted], I have experienced multiple issues with my hob, leading to prolonged periods without a working stove. Each time an engineer was scheduled to fix the problem, there were delays and mishaps, leaving me without essential cooking facilities for weeks on end. The most recent attempt to repair the hob resulted in it becoming completely inoperable, further exacerbating the situation. I have spent countless hours on the phone trying to resolve these issues, only to be passed between different departments without a resolution in sight. The proposed replacement hob is the same model as the faulty one, adding to my frustration and inconvenience. I urge you to address this matter promptly and provide a suitable solution to compensate for the extended periods of inconvenience and distress I have endured. I look forward to your swift response and a resolution to this ongoing problem. Sincerely, Paul B. [redacted] Innisfail, Cummingston IV30 5XY

I have been a Vintage Paper Dealer for 40 years, serving museums, corporations, and private collectors. I am retiring and offering early Hotpoint advertising items for just $5 each. If interested, I can send you a few items on approval. You can choose what to buy, and there's a special lot price if you decide to purchase them all. Customers often frame these items for display or keep them in their archives. Please let me know your decision so I can offer them to others if you're not interested. Contact me at the provided email or phone number. Thank you. Sandra B. Searsport, Maine

I had scheduled a cooker repair for today, specifically requesting an after 4pm time slot due to working full-time. Unfortunately, the engineer arrived at 12:30, leaving a card. After contacting another advisor, I was informed they cannot guarantee specific times. When attempting to reschedule, I was told Friday afternoon slots are not available until September. Our grill has been non-functional for almost two weeks now. I am finding it challenging to secure a repair date, especially with the difficulty in contacting your phone service where long wait times of up to 20 minutes are common. As we work full-time up until Friday and taking time off during this holiday season is tough, I'm worried about when our cooker can be fixed. This is quite frustrating, considering the appliance is new and was a significant purchase.

Subject: Concern Regarding Hotpoint Appointment Charges I want to address an issue regarding the Hotpoint service I received recently. Initially, I was quoted £75 for a service which included call-out and labor fees, with spare parts covered under the warranty. However, after canceling and rescheduling the appointment, I was informed by a female representative that the new fee would be £[redacted].99, despite providing the same details. This sudden price increase has left me disappointed and confused. I believe the discrepancy needs clarification as the issue description given remained consistent. I respectfully request Hotpoint to honor the original quote provided to me. I anticipate a swift resolution to this matter and would appreciate your response via email for documentation purposes. Sincerely, Charlotte S. *Serial number [redacted] Where did you purchase the product? EDINBURGH*

I bought a Hotpoint Dishwasher from John Lewis on September 30th, [redacted] (Order number [redacted]5) and was enticed by the promotion for 6 months of free dishwasher tablets. When the dishwasher arrived today, I tried to claim the tablets as per the offer, but the promotion was no longer available online. I kindly request that the offer be honored as it was displayed when I made my purchase on Monday.

Hello, I recently had my Hotpoint washing machine delivered and installed by Curry today. Unfortunately, the machine seems to be faulty. The installer set it on setting 11, stating that it should complete the cycle in 30 minutes. However, it stopped right before finishing with a spanner icon appearing, and it had pumped minutes prior to this issue. I consulted the manual, followed the instructions, but the problem persisted. I contacted Curry's helpline, then Hotpoint, and ended up spending over an hour on the phone without much progress. I have since emailed Curry about the non-functioning new Hotpoint washing machine. I am disappointed as a loyal Hotpoint customer who has previously been satisfied with their products. Any assistance in resolving this matter would be greatly appreciated. Thank you, G. W.

I was notified on October 25th about the fire hazard in my tumble dryer and I was supposed to receive a link to order a new one within three days. However, despite multiple follow-ups on October 29th, 31st, November 4th, and today, November 8th, I still haven't received the link. It's frustrating as there are seven of us in the house and our wet laundry is piling up everywhere after the repairman deemed our dryer unsafe. I really need a replacement as soon as possible.

I purchased a Hotpoint built-in microwave, model MWH1221X, and I'm unclear if the auto programs include microwave only or microwave + grill options. I've tried contacting Hotpoint Customer Service via email and live chat with no success. Waiting for 30 minutes on live chat when it was supposed to be 1 minute is frustrating. I don't want to incur extra charges by calling the [redacted] number at £0.55 per minute due to the manual's lack of clarity. All I need is to clarify the auto programs without incurring additional costs.

Around 18 months ago, a technician came to repair my door, which had been damaged when I had to quickly remove it due to a fire in my garden. Since then, the dryer's drum has been squeaking, getting louder with time, and recently started leaking water. Last week, there was even smoke coming from the back, prompting me to unplug it. I believe I should have been offered a replacement considering the potential dangers involved, especially if I had not been home to unplug it during those incidents. I have decided not to use the tumble dryer anymore. Any assistance would be greatly appreciated.

We recently purchased a new Hotpoint fridge (order [redacted]6) that was delivered about a month ago. Unfortunately, it's now freezing items in the fridge section. We arranged for a technician to come on January 9th, which seems like a long wait for a new appliance issue. Another Hotpoint fridge/freezer we acquired a year ago, under a maintenance contract, was just deemed irreparable by a Hotpoint engineer today. This leaves us without a functioning fridge. We find this situation unacceptable and are in urgent need of assistance. Kindly address this matter promptly. - David T., Lindisfarne, Bunch Lane, Haslemere, GU27 1ET

Subject: Formal Complaint Regarding Hotpoint Washing Machine I am writing to express my dissatisfaction with the services provided by Hotpoint regarding my washing machine. I purchased the washing machine in December [redacted], and in January [redacted], Whirlpool contacted me to inform me that it was being recalled due to potential fire risks. I was advised it could take up to one month to receive a replacement and to keep the machine switched off. This has caused a significant inconvenience as I rely on my washing machine daily, especially with two young children at home. As of now, it has been over three weeks, and I have yet to receive any information about the delivery of the replacement machine. Prior to the recall, I experienced frequent blockages with the pipe, leading to water flooding under my kitchen cupboards and causing damage to the wooden units. The machine also had issues with socks getting stuck in the pipe, despite being relatively new. After receiving a letter a week ago, I was hoping for confirmation of the delivery of the replacement machine. However, the letter only advised me to use the machine on a low temperature setting, which I tried to do but encountered difficulties with water drainage and excessive noise during operation, making me feel uneasy about using the machine at all. The overall communication process has been unsatisfactory, with long wait times for customer support and poor quality assurance evident from the recurring issues with the machine. I am extremely disappointed with the situation and am seeking a resolution promptly to compensate for the service and faulty product. I trust that Hotpoint will address this matter promptly and effectively. Sincerely, [Initials]