Homecinemacenter.com Customer Service Issues

I received the recliner on November 8th. I ordered it on October 9th, expecting delivery in 1 to 3 days. However, the truck dropped it off by the road. Being 80 years old, I couldn't examine the recliner until someone helped me move it to my house, which is quite a distance away. Upon trying to get up after leaning back, I realized the only way to do so is by pushing with your legs forcefully. With artificial hips, I am unable to do this as it could dislodge them. The customer service representative I spoke with is unhelpful, rude, and even hung up on me. I would like the recliner picked up as it is not suitable for someone in my situation. This information about the chair's mechanics should have been made clearer on your website to avoid such issues.

Customer ID#[redacted] Margaret R. Evansville, IN Credit Card: MasterCard ***********[redacted] [CAT-[redacted]-P]1 Siesta POWER Lay Flat Reclining Console Loveseat in "Porcini" Color Fabric by Catnapper-[redacted]-P 1$1,[redacted].12 Subtotal:$1,[redacted].51 Hello! When I placed this order, there was no indication that the item was out of stock. I was under the impression it was available and would be shipped within 5 days for the holidays. However, I have now learned it's on backorder after a week without any notification. Since it doesn't seem likely to arrive soon, I request a cancellation as stated on your website. This communication is on behalf of my son. Thank you. Margaret R.

I am canceling the order as indicated on your website. I am 94 years old and do not want this item. I have decided to cancel it, which is my final decision. Customer ID: [redacted] Margaret R. Evansville, IN MasterCard ending in [redacted] Item: 1 Siesta POWER Lay Flat Reclining Console Loveseat in "Porcini" Color Fabric by Catnapper-[redacted]-P for $1,[redacted].12 Subtotal: $1,[redacted].51 Hello! When I placed this order, there was no mention of this item being out of stock. It was stated that it was in stock and would ship in 5 days, leading me to believe it would arrive in time for the holidays. However, I now see it is on backorder without any prior notification. Since there seems to be no way to ship it promptly, I wish to cancel the entire order per your website instructions. This email is from my son. Thank you. Margaret R.