Havertys.com Customer Service Issues

Dear Havertys Customer Service, I purchased the Beautyrest Black Calista Queen mattress, Sky Base [redacted] adjustable frame, and Guardsman Gold Warranty Plan on February 14, [redacted] (Sale 1[redacted]) due to spinal concerns. However, I found the mattress too firm after my 30-day trial. I exchanged it for a softer mattress (Exchange 1[redacted] on 4-11-19) recommended by Anita Trank. Unfortunately, the replacement mattress delivered felt significantly softer than the one I tested in-store, causing me to fall off it multiple times due to lack of edge support and sustaining minor injuries. I called Havertys Customer Services on August 20, [redacted] for assistance, but the scheduled technician missed the appointment on August 27, [redacted]. I am requesting to exchange the current mattress for the original Beautyrest Black Calista Queen due to its inadequate edge support and excessive softness, which has resulted in unsafe conditions for my spine. Thank you for your attention to this matter. Warm regards, [Initials]

I am Richard S. I made a purchase at Havertys in Newport News, VA on 01/08/20 for a Stearns & Foster Cassatt Luxury Firm Set. After experiencing back problems from the mattress sinking, my wife and I sought help. Despite efforts since August, we have not seen progress. Customer service suggested waiting 60 days to dispute the findings. The store manager, Mr. Pope, has been contacted for assistance but the issue remains unresolved. We bought quality products before and did not expect this situation. We urge for a resolution by November 30th as sleeping comfortably is crucial to us. Thank you.

We have been experiencing ongoing quality issues with our Haverty's sectional sofa that we purchased in July [redacted] from the Brandon, FL store. Shortly after, the seat broke and the recliner developed problems, causing splinters from the support plank. Despite having a warranty from Guardian replaced by Haverty's due to the early damage, two more sections of the couch have also failed in the same manner. Despite attempts to fix it, the issues persist and customer service has been unhelpful, even suggesting the problems were due to misuse. We are disappointed with the handling of the situation and demand either a full refund or an alternative couch without the same problems. The safety hazard of wood splinters is a concern, especially with toddlers at home. Urgent action is necessary before we seek legal advice. Please contact us promptly to resolve this matter. Ken & Amy J. [redacted] Chesterfield Ave Ruskin FL, [redacted] [redacted] [redacted]

I purchased two Betsy Recliners from Haverty’s in VA Beach. Unfortunately, both recliners malfunctioned just a week apart, causing inconvenience as my wife was recovering from surgery. One recliner was exchanged for a different model, while the other was repaired by a service technician. I am interested in purchasing the damaged recliner at a reasonable price to use as a regular chair since its size suits me well. Haverty’s mistakenly delivered a wrong replacement recliner earlier, which we declined to use to avoid devaluing it before the correct one arrives on May 31st. We are returning the damaged recliner once the new one is delivered. Please respond promptly regarding the option to buy the used recliner. Thank you.

I worked as a delivery driver in Louisville, KY for over two years, maintaining a 99.9% customer satisfaction rate. Despite being laid off because of the pandemic, I've been patiently waiting for over two years for a chance to return to work. I have applied multiple times to the positions available on various hiring sites but have not heard anything back yet. I genuinely enjoyed working for Havertys, as it was the best job I ever had, and I truly believe I can contribute positively if given the opportunity to come back. Their commitment to quality customer service and standing behind their warranties sets them apart from other companies I've worked with. I hope that my experience and dedication to the job will be considered for reemployment, especially considering the circumstances surrounding my layoff. Thank you for your time in reading this message, and I hope it reaches someone who can assist me in returning to work at Havertys. Thank you, William P.

I ordered a custom sofa, chair, and ottoman from Haverty's on 01/10/22. We also bought the Guardsman Gold Plan for $[redacted].99 for extra protection. The sofa and chair arrived on April 26th, but the ottoman won't be here until July 15th. After the delivery crew left, I found a zipper defect on one cushion in May, which I reported to Havertys with photos. Despite multiple emails assuring me the part was ordered for repair, there has been no progress. Today, customer service explained that the special order sofa needs a new "casing" from the manufacturer, which could take 12 to 15 weeks, not arriving until September. I expressed my frustration at the lack of clear communication. It's disheartening to learn about Haverty's poor customer service reputation after this experience, wishing I had known before purchasing.

Havertys' failed to deliver my purchase of the Metropolis chaise lounge, which was ordered on September 3, [redacted], with a scheduled delivery date of September 20, [redacted]. The original delivery time of 10:00 AM-12:00 PM changed four times throughout the day, with the final time being 7:00 PM-8:00 PM. After adjusting my commitments for the constantly changing delivery times, I received a call at 7:50 PM informing me the chaise would not be delivered at all. Requesting delivery the next day, I was assured it would be a priority, but the following morning, customer service could not provide a delivery time, stating delivery that day was impossible. Customer service supervisor Arthur S. reiterated this, which is completely unacceptable.

My spouse and I bought a queen bed frame but are struggling to adjust from a king. We asked to exchange it for a king size and pay the price difference. As long-time customers, having bought a king slay bed and other furniture in the past, we feel disappointed with how we've been treated by the salesperson and management. It's been days without any response. We are currently making payments for the queen bed but want to dispute them due to sleeping difficulties. We hope for a resolution, or we'll have to stop being Haverty's customers and advise others to do the same. Thank you for looking into this matter.