HBO MAX Customer Service Issues

I recently subscribed to a service but have been experiencing multiple issues with it. I encounter problems such as no video when playing content (intermittent issue), slow loading of the main menu, missing options and images for movies and shows, poor video quality despite a good internet connection, and frequent loading interruptions during HD streaming. These issues persist across all my devices. Despite my love for the app when it works well, it is frustrating to pay for a service that consistently malfunctions. I urge the provider to address these issues promptly, as the monthly fee should provide a functional and professional service, especially given the reputation of the parent company.

I created an HBO Max account hoping to watch Godzilla vs. King Kong. Living in Japan at NAF Atsugi, the on-base theater doesn't have the movie and local theaters might be in Japanese. When verifying my email, a message said I wasn't in U.S. territory or detected a VPN. Every time I try to access the site, it repeats the same message, making it hard to reach out to them. I simply want to watch the movie. If you can assist, I'd appreciate it. Otherwise, I prefer to delete my account to avoid being billed next month for a service I can't use. Thank you for your help. Respectfully, AM3 (AW) Jonathan Hernandez HSM-77, NAF Atsugi

I recently restarted my HBO subscription, which was supposed to include HBO Max for free. However, HBO disappeared, so I updated my payment information and restarted the subscription. On March 1st, I only had access to HBO Max, even though the customer service representative assured me that both services would be active and billed on the first of each month. I have already made the payment, but the issue remains unresolved. I am not willing to pay for two separate services monthly when I clearly requested a restart on March 1st for both HBO and HBO Max. Due to my disability, I cannot afford to be charged twice a month. Please rectify this situation promptly by providing me with the services I paid for or refunding the charges. My phone number is [redacted].

I currently have cable service through Xfinity and subscribe to the premium channel, HBO. Following the merger with Max, HBO is still included in my monthly cable bill. I am puzzled why there is an app needed to activate it when it is part of my cable package. I noticed a $14.99 charge from Google Play, attributed to your company, which I did not authorize. HBO should not incur an additional charge as it is part of my cable subscription. I plan to dispute this charge and will reach out to my cable provider to resolve this issue. The requirement of an app to access a channel already paid for through cable seems unnecessary.

I recently learned about HBO Max and decided to purchase it, hoping there would be a 7 or 14-day trial. However, I ended up buying the annual $[redacted].99 package. After setting it up and looking for shows to watch, I was disappointed with the selection as I've already seen most of what's available. I particularly dislike Anime, which there is a lot of on the platform. A filter to remove certain types of shows would be helpful. I've decided to cancel my subscription, but was informed it wouldn't be effective until June 4, [redacted]. I'm not happy about being locked in for a year, especially since I've only had it for less than a day. I've reached out to customer service, but they haven't located my account yet. Now, I'm waiting for a call back to hopefully resolve this issue sooner.

I previously contacted customer support regarding being charged $16.04 by HBO and Directv. I was assured a refund for three months of double billing. After sending my bank statement and speaking with a HBO max representative, I emailed the charges but received no refund or follow-up. Now, after canceling HBO through DIRECTV and updating my payment method to a credit card, HBO continues to charge me twice monthly. The charges occur on the 7th and 24th of each month, totaling $16.04 on my credit card and my debit card. I urge for the refunds owed or I will cancel the service due to ongoing issues. Despite providing requested information and bank statements showing double charges, the problem persists. I expect HBO to address this promptly to maintain my loyalty as a customer.

I was wondering if anyone had beta tested the HBO MAX app on the PlayStation 4. I wanted to share that it has significant issues - like the inability to fast forward or reverse, often crashing. It's surprising for such an established company like Home Box Office not to have a fully functional app with basic features like fast-forwarding. Even other newer streaming services offer more advanced capabilities. It seems like HBO executives may have overseen the app's problems upon launch, which is disappointing for paying customers. I hope my feedback reaches someone who can make improvements to the app. Thank you for your attention. Sincerely, Chris H.

I encountered an issue while trying to subscribe to HBO Max. From the start, I faced a problem where even though I was subscribed, when attempting to play a title, I was prompted to subscribe again. When I clicked on the option for already being subscribed, it requested my provider information, which I didn't have as I subscribed directly from my laptop. I attempted to renew my subscription, but after finishing an episode or movie, I was asked to subscribe again to continue watching. To my dismay, every time I renewed, it deducted $0.96 USD (equivalent to $19 pesos in Mexico) from my bank account. This recurring charge frustrates me, as I have not encountered this with any other streaming platform. HBO Max is relatively new in Mexico, so I urgently seek a resolution to this persistent issue.

I am experiencing trouble with HBO Max as I am unable to watch movies. Despite trying to play them, it consistently returns to the previous screen without playing. I prepaid for this service and find it frustrating that I cannot access it. My internet provider, Suddenlink, has confirmed that my internet is working fine. I have been attempting to resolve this issue for nearly three months now. Any assistance would be greatly appreciated.

I bought HBO last night using my Android device through Google Play. I used my email [redacted], which is the same email associated with my Google Play account. Even though I had unsubscribed from HBO Max and resubscribed in June, I ended up resubscribing last night. However, when I try to access the HBO Max app, it keeps asking me to choose a plan and claims my subscription lapsed on June 22. I was charged $14.99 last night by Google for my HBO Max subscription, but I'm unable to use it. The app indicates I am subscribed through Google Play, but I'm unable to access it even though my subscription tab confirms I renewed and will be charged on Aug 9. Please assist me, as I don't want to lose the $14.99 I paid. There seems to be a technical issue, as I am certain I am using the same account.

Honorable Judges, Respected Sir, I respectfully request that the law should be applied equally to all individuals, whether they are members of the public or politicians. It is important that ordinary citizens are not taken into police custody without a proper investigation to determine if there is sufficient evidence of wrongdoing. As Mahatma Gandhi once said, "It is better to say that truth is God than to say God is true." Please consider the well-being of children. Thank you for your time. I urge all doctors and scientists to develop a device, similar to a thermometer, that can detect lies and truth accurately. This could help resolve conflicts and improve communication between individuals. Let's work towards a better future for our children and society. Thank you.

I have decided to cancel my HBO account due to the content of Santa Inc. The show features two Jewish individuals attacking a holiday that is not part of their traditions, which I find offensive, racist, and sexist. Seth Rogen and Sarah Silverman seem disconnected from reality. The material feels like race baiting and is extremely distasteful. This type of content is unacceptable.

I am frustrated. My family spent our whole Christmas attempting to watch Succession. Despite multiple payments, we are unable to access it. We have been prompted 22 times to input a new password, which is continually denied. The lack of human support is upsetting, as we wanted to enjoy this show during the holidays. I am reaching out for urgent assistance to rectify this situation.

Dear HBOMAX Customer Service, I am interested in the current offer to pay for a year's worth of service at once for $[redacted].99, equivalent to $8.75 per month instead of the regular $14.99. I recently canceled my HBOMAX subscription on October 15th. However, when attempting to take advantage of the offer for returning customers like myself, the system shows me as an active member until November 15, [redacted], without the option to sign up for the yearly plan. I would like to ensure I can sign up for the discounted rate before the deal expires on October 30th. Could you please advise me on how to proceed to access this offer as a returning customer who recently canceled? I don't want to miss out on this limited-time promotion. Sincerely, -- JA

I have been using HBOMax for several months now through your service, using an Apple TV 4th generation streaming device on my non-smart TV. The billing process, where you charge my credit card directly for HBOMax, is working well for me. However, I recently tried to download an app from a local university to stream basketball games, similar to how I watch HBOMax, but I encountered issues. I downloaded the app on my Mac Mini but it only works on the computer and not on my TV like HBOMax. I'm not sure if HBOMax works differently because of streaming or if it's connected to a cable. I am looking for advice on how to make the university app stream to my TV like HBOMax. If you have any suggestions, I would greatly appreciate it. Thank you, Deb May.

I need help getting Closed Captioning to work on HBO Max through Xfinity. The provider can't assist, so I'm looking for guidance to troubleshoot on my own. It would be great to have someone walk me through the process over the phone for 5-10 minutes. My husband gets frustrated easily, so I'm taking charge. Thanks for any assistance! - Susan S.

I was eagerly anticipating the renewal of Perry Mason for Season 3, and now I am disappointed to learn that it may not happen. The first and second seasons were exceptional, with a stellar cast and captivating stories. I hope many others share my sentiment, and if we communicate our desire for its return, the decision might be reconsidered. Please bring back Perry Mason soon, as there are still many stories left to tell. Thank you for your attention to this matter. Mark M. [redacted] [redacted]

I am reaching out about the ad that surfaced on our YouTube channel, NCMemoryMakers. An ad for "Sex And The City" displayed during one of our videos. Our channel strives to maintain content that is family-friendly, and we pride ourselves on providing clean material that is suitable for all ages. It is essential for us to keep our content in line with these values, and a sexually explicit ad is contrary to our standards. I observed that the word "sex" appears as "***" when I reviewed my complaint. If this word is censored on your platform, you can understand our concern about explicit content appearing on our channel. Kindly refrain from advertising on NCMemoryMakers. If necessary, you may block our channel to avoid any future incidents. Thank you for promptly addressing this matter.