HBO MAX Customer Service Issues

I am a regular HBO Now subscriber, and I faced an issue last night. I attempted to watch a show but had trouble signing in as my password was not accepted. After requesting a password reset multiple times, I did not receive any emails with instructions. Despite attempting to contact support, I was redirected to this forum for assistance. If this problem persists, I may need to cancel my HBO Now subscription. I will provide my email again for communication, but please ensure that the promised emails are delivered promptly. It is frustrating to be caught in this cycle without a resolution.

Hello, my name is Charlie Waters. I appeared on HBO's Taxi Cab Confessions in Las Vegas, NV back in [redacted] or [redacted]. The episode focused on my relationship with my Deadbeat Millionaire father during a difficult time where I had just lost both of my brothers and my mother was battling cancer. Unfortunately, my mother has since passed away. I am looking for a copy of the episode to share with others to shed light on the situation with my father. The HBO crew was incredibly kind to me during filming, even helping me with my truck. I am grateful for their support. If anyone has a copy, please send it to me at [redacted] New Hampshire Ave. N.W, Washington, DC [redacted] apt#[redacted]. Additionally, I would appreciate it if HBO could confront my father about his actions. Thank you for any assistance.

Dear Tech Support, I have a subscription to HBO through Comcast Xfinity. Everything has been working fine until this week. Unfortunately, I can no longer log in to HBOGO on my Apple TV as I used to do without any problems. When I enter the code displayed on my TV screen and try to complete the login process on your website, I encounter an issue. Even though I choose Apple TV as my device and then select Xfinity from the list of providers, I get redirected to a Comcast website where I am unable to enter the code from my TV screen. This was never an issue before. I would appreciate it if you could investigate this matter and provide guidance on how to resolve it. Thank you, Eric O.

To HBO Customer Service, We have been loyal HBO subscribers in Red Bluff, CA, for over 11 years. Recently, due to a disagreement between HBO and DISH Network, we are unable to access HBO. Living in a rural area with limited internet options, we cannot use HBO GO for streaming. We hope this dispute can be resolved as we miss watching HBO shows. We have also contacted DISH about this issue. If necessary, we would potentially consider switching back to DIRECT, even if it means paying off our DISH contract. We believe loyal subscribers like us should not be caught in the middle of such negotiations. Please keep us updated on the situation and work towards a resolution soon. Sincerely, Beth and Tony M. from Red Bluff, CA

Hello! I wanted to share my experience using HBO on mobile. I find it frustrating that when I switch windows and return to HBO, it often takes me to a random episode or restarts the current one from the beginning. The "recently watched" section doesn't always display the most recent episode I watched, which adds to the frustration. Despite this, I appreciate the excellent screening quality HBO offers. Game of Thrones is a favorite for many, including myself. I'd like to suggest more advertising for lesser-known series in Finland, aside from Game of Thrones and The Handmaid's Tale. The ads for your original series are great, but I sometimes struggle to recall the names. I understand this feedback may not be directly actionable by you, but I value the platform to share these thoughts. Thank you for the great content, even though I struggle with the app experience.

I am currently subscribed to HBO Now through my Bedroom Roku TV. Today, when I tried to watch HBO on my older Samsung TV in the living room ([redacted] model), I realized that Samsung doesn't support HBO apps on their [redacted] TVs. I opted to use my Amazon account on the Samsung TV, but it only offers me a new trial, not the option to log in with my existing subscription. It would be more convenient if I could access HBO Now through my Amazon account on different devices, like my living room TV or when I travel.

It has been a considerable amount of time since you last updated your content. The movies have remained the same for months, and I have watched everything that interests me. Your promised new release for this Saturday hasn't been delivered. It's crucial to offer fresh and varied content regularly to keep subscribers engaged. Leaving the same movies on the site for months isn't appealing to many users. We prefer updated content rather than old movies from 20 years ago. Please refrain from subscribing me to any email lists, as it only adds to my inbox clutter. Streamlining the content and providing regular updates can help retain subscribers and attract new ones.

I subscribed to HBO Now on Nov 22. I then cancelled my subscription around Nov 27 or 28 through Google Play Store using my credit card. I received an email from customer service confirming the cancellation. Even though I cancelled 48 hours before the trial ended, they still charged me $17.26. I called and forwarded the cancellation email, but it wasn't acknowledged. HBO Now was the one billing me. My bank alerted me about the transaction, or else I wouldn't have known about it. I reinstalled the app to check the billing details but didn't find any information on what happened. I am frustrated with the lack of response from customer service and their billing practices. I am a 60-year-old disabled lady and this whole experience has been upsetting. I've never had issues cancelling other subscriptions like Hulu or Disney after the free trials. I hope HBO Now can provide me with the necessary details about the charges, or else I will have to consider other options.

I recently signed up for a 7-day free trial of HBO through my Roku, similar to how I did with Showtime before. However, after signing up, I got charged $16.50 the next day, and my trial was only supposed to last until August 4th. I have been trying to contact Roku and your customer service all weekend but haven't had any luck. I want this billing issue resolved as soon as possible. If this is not the right department, please direct me to the correct one. HBO's billing department should be handling this, and I expect the charge to be removed promptly. I am frustrated with how this was handled, as I was clear about the 7-day trial period. It's not about the money; it's the principle. Please assist me in resolving this matter promptly. Thank you.

Subject: Unauthorized Charges and Refund Request I recently reviewed my bank statement and was surprised to see ongoing charges of $15 for a service I had canceled months ago after a trial period. I am hopeful this is a misunderstanding rather than intentional, but I kindly request that you cease these charges immediately and refund all charges from the end of the trial period when I canceled. I want to clarify that if my cancellation does not reflect in your records, it is an error on your part and not mine. Your prompt attention to this matter is greatly appreciated. Thank you for your cooperation. Paul K. [redacted] PS: I'm unsure of the account details linked to the charges, but they appear on my Union Bank (Vermont) checking account statement as follows: 8/17 POSREVOLVING100416HELP.HBOMAX.CO[redacted]NY15.89

Today, I had a positive experience with an HBO employee named Lakesia. After struggling with multiple companies to fix an issue, Lakesia was able to help me efficiently and was exceptionally friendly. The case number associated with my interaction is [redacted]86. Lakesia kindly asked for feedback through a survey which I agreed to, but regrettably, I was disconnected before completing it. I believe Lakesia truly deserves recognition for her excellent assistance.

I am using a Roku device with the Prime Video app to access HBO channel movies. I want to watch all the movies available. My account is linked to the provided email address. I am experiencing issues with the viewing experience, as the app keeps crashing. I am unsure if this is a problem with Prime Video or HBO. I initially signed up for a free 7-day trial with HBO, but the constant interruptions are frustrating, making it difficult to enjoy the content seamlessly. I hope these technical glitches can be resolved soon by either Prime Video or HBO's support teams.

I am experiencing issues with channels [redacted], [redacted], and [redacted] where the program names have overlapping letters, making it difficult to read what is being shown. Additionally, I am unable to scroll past the current time on HBO to see future programs. While I have tried contacting Comcast/Xfinity and they directed me to HBO, I have been unable to find a phone number to address this issue directly. This problem has persisted for about a week, and I am hoping for a resolution soon. Please reach out to me at [redacted] if you need further information or assistance. Thank you for your attention to this matter. Respectfully, S.T. Email: [redacted]

Dear Customer Support, I am experiencing difficulties watching movies on HBOMAX.COM even after logging in. I am prompted to either renew my account or sign in through my provider, Spectrum. I bought a 6-month HBOMAX subscription directly from your website, not through Spectrum. Despite seeking help from Spectrum, the issue remains unresolved. I unintentionally connected my Spectrum and HBOMAX accounts for future payments, but I have since discontinued auto billing with Spectrum. Sincerely, George C.

I received an email from Bloomingdale's offering a promo code for one month of HBO Max for free. The promo code provided is BLOOM1A96J4SDKGH. However, when attempting to sign up for the trial, it states that the code has expired. There was no mention of an expiration date in the information I received. I believe HBO Max, like other streaming services, would benefit from new customers. I kindly request the opportunity to redeem the free trial as advertised. I anticipate a prompt response. Thank you. - Lynn R. Address: 43-34 Union St. Apt 4J Flushing, NY [redacted] Phone: [redacted]

I am experiencing difficulties changing the HBO Max account on my Roku device. Despite signing up for a new HBO Max account, the Roku continues to display the previous account when I access the app. I have attempted various troubleshooting steps such as uninstalling the app, performing system restarts, and updating the system software, but the issue persists. Interestingly, I can successfully use the new account on other devices like my phone and PC. I am seeking guidance on how to remove the old account from my Roku and input my new account details effectively. Any advice would be greatly appreciated.

I am a member of the John Oliver Tonight Facebook Group, and it's disheartening to see the community taken over by hateful individuals. The Group Admins seem overwhelmed and unable to handle the situation effectively. One of the admins mentioned that new posts are supposed to be blocked until mid-January, but they continue to appear. As a fan of John Oliver, I feel strongly that this misuse of the FB Group must be addressed. I hope that the necessary steps can be taken to restore the group to its intended purpose.

Dear Customer Service, I am experiencing issues with playing movies on hbomax.com after logging into my account. Instead of being able to watch movies directly from my PC on Windows 10, I am redirected to Spectrum, my cable service provider, prompting me to log in or renew my membership. This is causing a lot of frustration as I have already pre-paid for the next six months. I am hoping that tech support can address and resolve this problem promptly. If this issue persists, I may need to consider canceling my subscription due to the ongoing inconvenience. Warm regards, G. Calventas

I had no trouble setting up HBO Max on my laptop and setting up billing. However, I've been struggling for hours to get it to work on my TV. I thought I had it sorted out, but then it asked me to pay my internet provider three times the usual amount, which I did. Now, I can't seem to watch it on my TV. I've tried entering my username and password from my internet streaming setup, as well as my Xfinity login information, but I keep getting an error saying neither is valid. I've been on hold for 20 minutes trying to speak to a representative and also started a chat, but haven't received a reply.

I have noticed an unexpected charge on my DirecTV account for HBO Max that I did not authorize or want. Kindly cancel this additional service fee of $36.97 per month for "HBO Max, STARZ, and SHOWTIME" immediately as of 3/9/[redacted]. My account number is [redacted] under the names "Thomas & P A Wargo." Thank you for your prompt attention to this matter. Feel free to contact me at my email address or by phone at [redacted]. Thank you for your help.