H2O Wireless Customer Service Issues

Hello, I contacted customer care yesterday regarding transferring my old T-Mobile number to H2O Wireless. The representative informed me that it couldn't be done because I had already activated the sim card with a different number, which is [redacted]. He advised me to purchase another sim card and opt for transferring the number instead of activating it. Despite my frustration, I followed his instructions and provided the details of an unused sim card. I shared all the necessary information, including my old T-Mobile number, [redacted]. However, the new sim card has not been activated or the transfer completed. Can you please guide me on how to transfer my old number to the activated sim card without incurring additional costs?

I am unable to send text messages. An H2O representative made changes from their end, mentioning adjustments were needed, and now my texts won't go through. The message center setting shows 0, and I was instructed to input a +1 number, but it is grayed out and cannot be changed. I have been unable to text for three days. I was told that support would reach out within 2-24 hours, but no one has contacted me yet. I am feeling very frustrated!

I am experiencing issues with my mobile data on my H2O Wireless account. Although my next payment is due on 9,22,[redacted], my service is supposedly good until 10,21,[redacted]. Despite being enrolled in autopay, the mobile data did not reset when the payment was processed, causing a discrepancy between what my phone shows as data usage and what my account reflects. I contacted customer service recently, and was promised a callback to resolve the issue, but I have not received one yet. As a long-time customer of H2O Wireless, I am quite disappointed with the handling of this situation.

On February 5th, I purchased one of your cell phone plans. I chose the $[redacted] yearly plan on your website, valid until February 4 next year. Although I was charged correctly on February 5, [redacted], I was mistakenly charged $90 on March 7 and again in April. While I have been refunded the overcharged amount, the initial $[redacted] I paid in February is still being held. Despite this, my phone service remains inactive, and I am unable to make calls. I have reached out to your customer service via email multiple times, with only one response received within 96 hours. I am puzzled as to why my GSM prepaid mobile number or SIM card details are missing from your system. Could you please assist me in retrieving this information? Due to the prolonged inactivity, I have lost track of my original mobile number, possibly [redacted] or [redacted]. My address is [redacted] Ensenada St., CO. Once my phone service is restored, I would also like guidance on using it in Italy. Lastly, do you have a representative in Denver, Colorado? Thank you, Ren Tang. My home phone is [redacted].

I have been paying for data and phone services for my kids' phone for almost a year. Even though I paid for additional data last month, the data never worked until tonight when a gentleman helped set it up using his phone [redacted]. It can be confirmed that the data has never been used since he had the phone number. I would like to request a reimbursement for the unused data that I have been paying for. I believe it would be fair for you to add more data for this month as compensation. Thank you.

I am currently in the process of transitioning one of my phones to H2O wireless. I attempted to complete the process online to utilize my coupon, but I encountered difficulty as the system does not recognize my password. After attempting to reset my password and waiting for 30 minutes without any response, I decided to contact customer service. Unfortunately, the first representative I spoke to was challenging to understand, and there were issues with communication. Despite my efforts to explain my situation, the representative seemed frustrated and refused to assist with my referral coupon and password reset. Currently, I have been on hold for over 20 minutes just to reset my password and complete my service payment. I am eager to have this matter resolved promptly, especially given that your operating hours are until noon. I am concerned that the representative intentionally prolonged my hold time to prevent me from receiving assistance before your closing time. Is this the standard level of customer service provided? I find it concerning that a customer would be left on hold for a seemingly minor issue for such an extended period.

I am dissatisfied with h2o as my phone service was cut off today ([redacted]). Due to this, I missed an important appointment cancellation message. I later discovered the service was disconnected when I tried to use it and was prompted to make a payment, despite being on autopay. After contacting customer service, my autopay account was charged. However, a similar issue occurred with my husband's phone ([redacted]) also on autopay, which led to his account being charged. This poor customer service experience may lead us to consider switching to another provider. My husband's phone is still inactive, so I am requesting a resolution to this problem promptly.

I had a frustrating experience with the customer service team. In the seven calls I made, only one gentleman was professional. The rest, especially the ladies, were unprofessional and impatient, even hanging up on customers. When I called to change my plan to unlimited text, talk, and data, the representative took my payment but didn't make the changes. When I questioned this, he rudely said it was too late and eventually hung up on me. I feel disrespected and disappointed. I am seeking a refund if my issue is not resolved promptly. I expect better service, especially since I am a paying customer. I have escalated my complaint to headquarters and the consumer report agency. I demand that both my numbers be switched to unlimited plans, or I will have to consider taking my business elsewhere.

I'm having trouble calling local numbers on my Galaxy S6. Every time I dial, it redirects the call to the international call center. This is causing issues when trying to make regular calls. Additionally, incoming calls are being displayed with the country code attached, making it difficult to call back. I would appreciate any guidance on how to disable this setting so I can make and receive calls normally. Thank you for your help.

I've been a loyal customer of H2O for years. Recently, I purchased a used phone from eBay. After inserting my SIM card, I discovered that the phone was network blocked due to a blacklisted IMEI. Despite contacting Technical Support and having a ticket created, I have not received a resolution. I have personally verified through websites like swappa.com that the IMEI is not blacklisted. It is crucial for me to receive escalated technical support to address this ongoing issue with my phone being randomly kicked off the network. My IMEI / ESN is: IMEI.INFO: [redacted][redacted].

I recently upgraded my monthly plan from $30 to $40 through an authorized dealer, Pinzoo. The reason for the switch was due to needing more data, which was not provided in the $30 plan. Pinzoo confirmed that the plan has been changed, but I am unable to recharge until the current data expires on the 15th of October. I urgently require more data now and cannot wait until then. Please advise on what can be done as I need immediate access to additional mobile data. Thank you for your prompt response.

For the past two days, my ability to make calls on my Nexus 5x has suddenly stopped working. While I can still send texts and use Wifi, every time I try to place a call, the screen shows the name as if it's dialing but doesn't ring, then disconnects after 30-45 seconds. I've attempted to troubleshoot by restarting the phone, shutting it down and turning it back on, and even entering safe mode, to no avail. Oddly enough, my roommate, who also uses a Nexus 5x on the H2O network, is experiencing the same issue. We both checked for AT&T outages in our area (zip code [redacted]) but found none reported. Strangely, I could make a call a few miles away, indicating the problem might be network-related with H2O. Any insights on resolving this matter would be greatly appreciated.

I am extremely dissatisfied with the service I received regarding the porting of my mother's phone number. I spent over 20 hours on the phone attempting to resolve this issue, to no avail. The phone was only partially ported, and H20 Wireless refused to allow the full port. This is particularly concerning as my mother has Alzheimer's, and her safety relies on this phone for tracking and communication. The poor coverage and data issues with H20 were the initial reasons for switching to Verizon on 10-20. However, even after the switch, the phone does not allow texts or incoming calls, making it impossible to stay in contact with her, leading to a dangerous situation while traveling in Italy. I fear for her safety and well-being due to H20's negligence in handling the porting process, which directly impacts vulnerable individuals like my mother.

Michelekaseta Nov 7, 8:45 AM EST I am experiencing issues with the phone porting process. H2O Wireless has not allowed the port to go through successfully. This situation is particularly concerning because the phone belongs to my mother, who has Alzheimer's. I rely on the phone to track her in case she wanders off and to stay in contact with her. Before the port, the phone had poor coverage and data connectivity issues, which is why I switched to Verizon on 10-20. However, after the switch, the phone is still not receiving texts or incoming calls, making it impossible for me to use apps like WhatsApp to reach her. During a recent trip to Italy, my mother got lost, and due to the phone issues, I couldn't locate or communicate with her, causing a lot of distress. It's crucial that wireless providers like H2O prioritize customer safety and well-being, especially for individuals like my mother who have Alzheimer's.

I am planning to switch providers and would like to cancel my current H2O $30 per month plan. Despite my attempts to cancel over the phone with customer service, my efforts have been unsuccessful as my phone is still active. Kindly assist me in canceling my plan. Thank you, Maria Honda +1 [redacted] Last four digits of card: [redacted] Cardholder: Maria Honda

To Whom It May Concern, I would like to address an issue with my cell phone account. My number, [redacted], expired on 12/14/19 with a balance of $0.00 by 12/16/19. After contacting customer service, I requested assistance in restoring the missing balance and setting up auto pay. Prior to the expiration, I had approximately $[redacted].00 in the account. The representative only refunded $50.00 and charged $9.28 to my credit card. As a long-term, 77-year-old customer living on a fixed income of $[redacted].00 per month, every cent is essential to me. Due to my age and my husband's dementia, oversights can happen unintentionally. I kindly ask for a review of my account balance before 12/14/19 and the return of the missing amount. Thank you for your understanding and assistance. Merry Christmas and a Happy New Year! Sincerely, Shu S.

Previously, my H2O wireless plan allowed me to make international calls directly. Two months ago, I contacted customer service to inquire about my account, and since then, whenever I try to make international calls, it prompts me stating a $10 balance is needed before proceeding. This forces me to write down the number and redial, which is inconvenient. I am seeking assistance on how to resolve this issue. Thank you.

I am writing to address an issue with my H2O Wireless pay-as-you-go account that was set up for autopay. Recently, I noticed that my account balance of approximately $37.00 was depleted without any prior notification from H2O Wireless. Upon contacting customer service on July 24, [redacted], I was informed that the autopay scheduled for June 27, [redacted], had failed due to an expired credit card. I was never alerted about this issue or advised to update the card information. I believe that H2O Wireless should notify customers before attempting to charge their credit cards and provide confirmation of such transactions. While I did find a receipt for a charge on June 27, [redacted], for $10.41 in my online account, it still does not excuse the lack of communication regarding the failed autopay. I hope that H2O Wireless can rectify this situation promptly, return the deducted balance, and restore my confidence in their services. Please reach out to me via email at [redacted] to discuss this matter further. Thank you for your assistance.

I am reaching out regarding my recent order with Sales Order Number [redacted]. I encountered an issue with both sim cards I purchased from H2O. Despite ordering the sim card on August 7, [redacted], based on the website's promise of delivery in 1-3 business days, it only arrived on 8/15/[redacted]. I tried to activate it on the 15th, but the office was closed. On the 16th, I provided my porting account number and pin from Wing Wireless. I am frustrated by the delay in resolving this and the lack of customer support from H2O. I request an active replacement sim card expedited to me with my phone number [redacted] ported over. Additionally, I am seeking compensation for the second sim card and a complimentary month of service for the inconvenience.

I recently upgraded my plan and paid for my services three days before the interruption date at Devote30 Wireless located at 98 E. 13th Ave. Ste. D, Eugene, OR. The transaction number is 2-2-[redacted], sequence number [redacted], ID Morgan. My phone number is [redacted]. I am requesting to have my service restored and to be compensated for the inconvenience and irritation caused. H2O Wireless, in my opinion, should provide smooth and consistent services, which is why I chose this company. I appreciate your attention to this matter and hope for a swift resolution to continue being a satisfied customer who would gladly recommend H2O Wireless to others. My email address is [redacted] Thank you for your assistance.