Greyhound Customer Service Issues

Hello Greyhound, I recently had an unpleasant bus trip from Rochester NY to New York City- Port Authority. The bus was a bit delayed, and soon after departure, I noticed the air conditioning was not working, causing a very hot and uncomfortable journey. In addition to the heat, the emergency hatch was opened during rain, making the situation worse. The lack of information on connecting buses in Binghamton led to chaos among passengers. We were not informed and arrived in NYC much later than scheduled, after enduring a 9-hour trip in poor conditions. I am requesting a refund of $43.50 for this experience. I appreciate your attention to this matter.

My package tracking number GLI [redacted] has been in transit for almost a month. I have visited your Springfield location four times to retrieve the package, but it has not been loaded onto the bus from St. Louis to Springfield, Illinois on all four occasions. I expect a resolution and a refund for the shipping fees as this delay is clearly the driver's fault. The staff at the Springfield Illinois location has informed me that the driver frequently complains about his duties. I have a valuable and much-needed bumper in transit that I paid to ship, and it is crucial for it to be delivered promptly. This level of service is completely unacceptable.

My boyfriend departed from Dallas, Texas, on Sunday, June 29th, [redacted], from the Greyhound station at 7 p.m. He had one carry-on bag and one checked bag. During a layover in Denver to switch buses, his checked bag did not make it onto the bus. He is now nearing his destination in Reno, Nevada, without his luggage. His name is Robin Keith Ammerman, with check baggage number GG [redacted] [redacted] and confirmation number [redacted] [redacted] 6 [redacted]. The missing bag is a large green army duffle with "Robin Keith Ammerman" printed on it. Inside are important items for his new job starting tomorrow. Your prompt assistance is greatly appreciated.

I waited for my bus at the Greyhound bus station in Fayetteville, North Carolina. The bus was delayed, and despite it arriving, there was no announcement. This lack of communication led to myself and three others missing the Charlotte bus. Another passenger heading to Florida also missed her bus as there was no announcement. The staff were rude, disrespectful, and unhelpful, making the situation worse. I find this unprofessional and am disappointed. I will not be using Greyhound services again. I would like a full refund for my ticket. Thank you, Valerie R.

I purchased a ticket from Dallas, TX to Denver, CO on the first. Unfortunately, I had a bad experience with the bus driver and requested to pay the $20 redirection fee to catch the next bus in Wichita Falls, TX. Despite explaining the situation and providing evidence like video and e-tickets, they refused to allow me on the bus due to the ticket stating Dallas, TX. I have been stranded for six days, had a stroke, and faced poor customer service. I have evidence and witnesses to support my case. I've been calling without success and want a resolution urgently. I am considering legal action but hope to resolve this matter promptly. Thank you. - Chad S. ([redacted])

I experienced a significant delay on my Greyhound trip from Hattiesburg, MS to Laredo, TX. The bus left 2 hours late due to driver apathy in Jackson, MS. The driver spent 1 hour and 30 minutes in the Drivers Room before finally boarding. As a result, we missed our connection in Dallas, TX and had to wait 3 hours for the San Antonio bus to Laredo. Currently, the bus is already 30 minutes late. I am requesting a full refund of the $[redacted].00 I paid for the trip. My confirmation number is [redacted]3. Please contact me at [redacted]. I am deeply disappointed in the service provided by Greyhound and have no intention of traveling with them again.

I'm currently traveling from Washington DC to Kirksville, MO, and my trip has been delayed. I'm now in Columbus waiting for the bus to take me to St. Louis. Unfortunately, there's only one bus per day from St. Louis to Kirksville, which means I won't arrive until tomorrow instead of tonight. This is inconvenient for me as I have an important appointment at the police station in Kirksville tomorrow morning. I booked my trip for today to make it in time. I'm requesting to be put on a ride from St. Louis to Kirksville tonight since that was the original agreement. I come from Washington DC after burying my son, and I can't afford a three-day trip due to my health. If anything happens, I will take legal action. I tried to speak with an agent named Ed in Columbus, OH, but he was rude and yelling at me when I was just looking for a solution. This behavior is unacceptable, and I'd like to report it. Thank you.

Hello, I am writing to express my disappointment regarding my recent trip on a Greyhound luxury liner. On July 10, [redacted], I was scheduled to depart from Umtata at 12:45 pm. Unfortunately, the bus was delayed for 5 hours and did not arrive until 17:00, departing at 17:30. This delay caused me to miss important appointments the next day. To make matters worse, the air-conditioning was not working properly and the bus was dirty inside, making for an uncomfortable journey in freezing conditions. This has been the worst traveling experience I have encountered on a luxury liner. Despite these inconveniences, I have not received any communication from the company offering apologies or any form of compensation. I hope that my concerns are addressed promptly and that some form of gratitude is extended to me. Thank you for your attention to this matter. Sincerely, Z Bokolo

My name is Paul Jenkins. I am currently traveling back from Detroit to Augusta, GA. On the way up from ATL, we were supposed to have a 30-minute stop that turned into 3 hours and 30 minutes. I managed through that. However, on the return trip from Detroit, we had a very rude bus driver. We were cold, and I asked him to adjust the air conditioning because many of us were covered up as if it was 20 degrees below zero. Instead of helping, he rudely told me to be quiet and get back on the bus before he left without me during a stop. I was shocked. Later, upon arriving in Charlotte, there were no bathrooms, only a port-a-potty outside in nearly [redacted]-degree weather. I paid $[redacted] for this experience. I hope for better service in the future.

I recently spent over $[redacted].00 on a roundtrip ticket from Pittsburgh, PA, to Alexandria, LA, for my son to attend a funeral. The trip turned out to be a disaster, lasting 29 hours instead of the planned 18. There were significant delays due to a late bus driver in PA, resulting in a 15-hour delay at one stop, and another hour and a half wait in Tennessee due to a driver change. Despite changing the ticket for a fee of $20.00, my son's destination was moved to Texarkana, AR, three hours away. This led to me driving there, only for him to arrive at 3:45 am after the original 10:00 pm pick-up time. The return trip was scheduled at 3:00 am, making it impossible for me to drop him off and reach work by 7:30 am. Despite my complaints, I was informed no refunds were allowed. I am requesting a refund for the unused portion of the ticket due to these unacceptable service failures.

On Wednesday, July 17, [redacted], I, Tameka A., purchased a Greyhound bus ticket scheduled for 5:45 am departure. Despite arriving early as instructed, the bus has not left the station on time. The maintenance staff was unhelpful and provided rude responses. When trying to ask the driver about the delay, security intervened, and I was asked to wait inside without a clear explanation for the delay. This is the third time I have experienced poor attitudes from employees at this station. The last person, possibly named Melvin, was particularly unpleasant. It is important for customers to be treated respectfully by Greyhound employees, especially when delays occur.

I am currently at the bus station in Jackson, TN, and the bus that was scheduled to arrive at 3:40 pm is severely delayed. According to the tracker, it was in Forest City, AR at 2 pm when it was supposed to be here at 11:30 am. The staff at the station are unaware of its current location or estimated arrival time, causing distress to passengers, including disabled individuals who have been waiting since 2:30 pm on uncomfortable benches. It is unacceptable that there hasn't been a replacement bus arranged promptly for the affected passengers. A staff member just mentioned that the bus won't be here for another 6 hours, which is extremely inconvenient and inconsiderate. This lack of communication and assistance is unacceptable, especially when passengers have already purchased tickets for this journey. We deserve better service and at the very least, a replacement bus should have been organized sooner to transport us to our destination. The route number is [redacted], and the bus was expected in Jackson, TN at 3:40 pm.

In the last month, I have taken three round trips with Greyhound from New York City to DC, Boston, and Philadelphia. Unfortunately, my experience has been far from smooth. The bus to DC was delayed by two hours, resulting in a five-hour delay overall due to a midnight stop in Delaware. The return trip from DC faced a thirty-minute delay. The bus to Boston departed on time but the return was 40 minutes late, with an unscheduled pit stop. Today's journey to Philadelphia is already an hour behind schedule because of a missing driver. It is frustrating that a bus company in NYC struggles with such basic issues. I have requested a refund a month ago and until I receive it, I will continue to share my negative experiences with Greyhound.

I am Lisa Gonzalez, and I am incredibly frustrated with Greyhound Bus Company. I had planned a relaxing trip to Atlantic City and opted to take the bus instead of driving. The bus that arrived, number [redacted] in Brooklyn, was in such poor condition that it made me fear for my safety. The air conditioning was not functioning properly, the front end looked like it had been in an accident, and to top it off, the front door was jammed and wouldn't close properly. I have traveled with Greyhound before, but this experience was by far the worst, especially given the high cost of the tickets. It is unacceptable to spend my hard-earned money on such a noisy and outdated bus. Greyhound needs to make significant improvements in its service and show respect to its customers before I can consider using their services again. Shame on Greyhound and its board members for allowing this level of service to continue. Sincerely, Lisa Gonzalez.

Hello, my name is Angel M. I used your services on July 13 and July 21. On July 13, I missed my connecting bus in Nashville, Tennessee, and was not informed that my ticket had been rerouted to Malvern, Arkansas. I waited at the Nashville bus station until 3:30 AM due to orthopedic issues and medication that makes me sleepy. The bus to Memphis had to make an unscheduled stop, causing further delays. When I reached Memphis, I had to wait for four hours for the next bus to Malvern. The services for blind passengers with special needs were inadequate. On July 21, the bus from Malvern was delayed until 6 PM despite the original time of 2:45 PM. I had a frustrating experience and will not be using your services again. Attempts to change my return trip over the phone were met with additional fees and unhelpful support. The prices are exorbitant, especially charging extra fees for special needs passengers without a card in their name. The overall service experience was disappointing compared to my past trips. I will be looking for alternative transportation options due to these difficulties.

My name is Tony Young from New Albany, IN. Recently, my son Richard, took a Greyhound bus from Louisville, KY to Chicago, IL for a concert. Unfortunately, he missed his return bus due to a delayed Uber and had to buy a new ticket costing $56 instead of paying $20 to exchange his original ticket. I attempted to pay over the phone, but Greyhound required cash. I also had brief and unsatisfactory interactions with online agents, named Millie and Shelly. This experience was frustrating, and I felt the company's inflexibility was unreasonable. As a result, we might reconsider using Greyhound in the future. If needed, you can verify the situation by checking my son's ticket in the name of Richard Young. Thank you. - Anthony "Tony" Young

I had an unpleasant experience with Greyhound. When I arrived at the Atlanta station for my scheduled bus that was 2.5 hours late, I missed my connecting bus due to a lack of drivers. The Hampton office had incorrect opening hours, causing further delays. In Richmond, there was another driver issue, resulting in a three-hour delay. Finally, at Charlotte, the driver left the bus, further adding to the complications. I am requesting monetary refunds for my round trip travel from Atlanta to Hampton and back. My confirmation numbers are [redacted] and [redacted]. Fran Webb

Hello, I am writing to address our unsatisfactory experience traveling to Washington DC with your company. My friend and I are seeking a refund for multiple reasons. Initially, we purchased roundtrip bus tickets to Washington DC with confirmation number [redacted]7, scheduled for departure at 11am on Friday, July 12th. Due to unforeseen circumstances, we missed our initially booked bus and had to rebook for the 12:30pm bus on the same day with confirmation number [redacted]6, which incurred additional fees. The purpose of our trip was to attend a concert at 8pm that evening. Despite the delay, your schedule should have allowed for ample time to arrive with a sufficient buffer. However, we encountered further delays departing from Port Authority after 2pm, missing our concert start time. Delayed and slow service resulted in us reaching the Baltimore stop at 8pm, halfway through our event. Faced with the prospect of a significantly delayed arrival in DC, my friend Kendra and I made the decision to use an Uber to ensure timely attendance, incurring extra expenses. We are requesting a refund for the bus fare ($43) from Port Authority to Washington DC, the $40 rescheduling fee, and reimbursement for the Uber cost ($68.29) necessary to reach our destination promptly. Our disappointment with the travel experience was exacerbated by missing a substantial portion of the concert due to the delays caused by Greyhound. The return trip was uneventful, but our outbound journey was marred by significant delays and inconvenience. Sincerely, Diana

Hello Greyhound, I'm writing to share the challenges I faced during my recent trip from last Thursday to Saturday of this past week. Numerous problems and delays led to an extra day added to my journey, causing considerable frustration. Regrettably, my luggage was lost by your baggage handlers, forcing me to purchase replacement items in Texas at my own expense. The customer service provided during the trip was unsatisfactory, as many staff members at your stations were unhelpful and impolite. I am disappointed by these issues and seek a refund for my ticket, as well as compensation totaling $[redacted] for the lost suitcase and its contents. Despite repeated calls to customer service since Sunday, I have yet to receive a resolution. As a reputable company, I had higher expectations for my trip and hope to hear from you soon regarding your plans to address these issues.

I wanted to bring to your attention that I am pursuing legal action against Greyhound for disability discrimination. Despite being a former employee, my requests for reasonable accommodation while in pain due to overwork were not addressed. Instead of receiving breaks, I faced reprimands, and my request for part-time work was denied. Additionally, I was made to operate a bus with faulty brakes and a broken driver's seat, leading to both physical and mental distress. I have lodged a complaint with the U.S. Equal Employment Opportunity Commission and will be seeking legal representation post the investigation. I am sharing this as a courtesy and request you forward this information to the relevant parties. Best, J.H. Phone: [redacted] Address: [redacted] Narano Rd, Santa Teresa, NM [redacted] Greyhound Employee #: [redacted]