The following are issues that customers reported to GetHuman about Gmail customer service, archive #69. It includes a selection of 20 issue(s) reported January 10, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
I am currently seeking assistance in regaining access to my locked account. Although the account is not disabled, I am experiencing difficulty in logging in as Google's verification process fails to recognize my ownership. Therefore, I kindly request a manual review of the account using the following details:
1. The account suspension was triggered by suspicious activities, likely due to frequent relocations across multiple locations.
2. The account was established on January 1, [redacted].
3. The password is "angelmai."
4. The recovery phone number, [redacted], cannot be accessed for receiving recovery texts.
5. The recovery email, [redacted], can receive verification codes, though they have not been sufficient for proving ownership.
6. The account was created in Richmond, BC, Canada, on a Macbook Pro 13, and subsequently used in Toronto, ON, Canada.
Reported by GetHuman-angeljxm on Monday, January 10, 2022 9:40 PM
I have been receiving email notifications informing me that our [redacted] email address has been compromised. Unknown individuals are sending unauthorized emails with the subject "New Order" to various addresses. These emails request processing an attached order and include details about stock availability, delivery dates, and payment terms. The supposed sender, Laurie Everett, using the title "Buyer/Planner Supply Chain," does not belong to our company.
Despite my efforts to secure our email group by removing specific addresses like [redacted] and [redacted], the emails continue to be sent from [redacted] and are redirected to my personal email account, [redacted] I am seeking assistance to address this urgent issue.
Reported by GetHuman7019818 on Thursday, January 13, 2022 3:09 PM
I am having trouble logging into my Gmail account because the 2-step verification process is linked to an old phone number that I no longer have access to. I have tried different options like selecting "yes" on my iPhone XR when prompted to but it's not working. Even attempting to log in from another device restarts the cycle. I rely on this account for work and personal use, so I can't switch to another email. My email address is [redacted], and I am unable to go past this verification step. I am not given the choice to answer security questions or use my backup email. Despite the claim that a code or prompt is being sent to my device, I am not receiving it. I appreciate any assistance with this issue.
Reported by GetHuman-vinoxvii on Thursday, January 13, 2022 7:33 PM
My account has been hacked, and I cannot access my Gmail. I tried all the tricks to recover it, but they did not work. The hacker even messaged me, saying not to try recovering the account. I fear for my life as the hacker is blackmailing me using my family photos. Please help me, sir. I have screenshots of the hacker's messages and proof of ownership. My Gmail is [redacted], username muhammad ibrahim, and I have a profile photo in a black shirt, light brown jeans, and black & white shoes standing on green grass. If you need more proof, please contact me at [redacted] I beg you to save my life.
Reported by GetHuman7021954 on Friday, January 14, 2022 12:32 AM
My name is Vauhnik Faith Oby. Unfortunately, my husband has accessed my account and personal information. He purchased a software called Apache from Google, which is causing me health issues. The software makes it unbearable for me to be in the light, affecting my blood. I am in a dangerous situation as he is determined to harm me. His name is Volker Brütsch, and we are currently separated. He is blocking my communications with family and friends to isolate me, impacting my safety and well-being. I have created new email addresses and phone numbers, but he continues to interfere. Please assist me in resolving this urgent matter to protect myself and my two daughters, who rely on me. I solely use Gmail accounts such as [redacted], [redacted], and [redacted]
Reported by GetHuman7023950 on Friday, January 14, 2022 5:56 PM
Hello, I have a huge issue! My old phone is broken. It had all my passwords and addresses saved on it.
I got a new phone and now I'm trying to log into my Gmail account on my Samsung Galaxy S10. Unfortunately, it's not working. I'm being redirected to the identity verification page, but the phone number for account recovery is old. Also, the email address associated with this account is outdated... How can I get back into my Gmail account now? The account in question is: [redacted]
I urgently need access to my account.
My name: Philipp Kraft
Born: 05/02/[redacted]
Place of birth: Magdeburg.
I can provide you with all the information about the account. There are many emails from casino providers in there. For example, King, VulkanVegas, BoomBang, and others... Please help me. Thank you.
Reported by GetHuman7024117 on Friday, January 14, 2022 6:39 PM
Hello, I have been struggling to regain access to my secondary Gmail account "[redacted]" as it is linked to something crucial. I am unable to recall the password and cannot identify the recovery email linked to the account. I have another Gmail account, "[redacted]," which I initially thought was the recovery email, but it seems not to be. Could you please assist me by sending a verification code to reset my password or help me locate the correct recovery email? This account holds vital information, so creating a new one is not ideal. Despite attempting various methods from Gmail help and online sources, I remain unsure how to proceed. Your help in resolving this matter would be greatly appreciated. Thank you for your assistance.
Reported by GetHuman-diddysha on Friday, January 14, 2022 10:54 PM
I am having trouble logging into my Gmail account with the username Santhosh Kandukuri. I am currently in India due to a family emergency and need access to important documents in my inbox for an Immigration Visa Appointment. I changed my password on 1/12 before traveling and now cannot remember it. Since I am in international roaming, I am unable to receive verification codes through my phone. I attempted to use a backup code, but it did not work. Google suggested sending a password reset link to my alternate email "[redacted]," but that link was canceled as I logged in on a different device. Unfortunately, I do not have access to my desktop as I am currently in India. Kindly send the reset link to "[redacted]" as soon as possible to help me regain access to my account.
Reported by GetHuman7025489 on Saturday, January 15, 2022 2:26 AM
Dear Google Team,
I am experiencing difficulties recovering my Gmail account under the full legal name Technology Knowledge. The email address tied to this account is [redacted] My physical address is E - [redacted] Shakurpur Anandvas.
Recently, I enabled 2-step verification on my email account, providing my mobile number {[redacted]} and designated [redacted] as the recovery email. Subsequently, when I attempted to log in on my new phone, I encountered challenges with the recovery process, as the OTP was being sent to the recovery email address, which I no longer have access to. I am seeking your assistance in recovering my account and would be willing to provide any necessary legal documentation for verification purposes.
Thank you for your attention to this matter.
Reported by GetHuman7025812 on Saturday, January 15, 2022 6:02 AM
I have noticed that my Gmail account does not prompt me for security questions. When attempting to recover my account by answering the "last used password" question, even when answered correctly, it does not lead to account access. I find it questionable that this crucial security step does not seem to be effective. Additionally, the lack of alternative questions when I do not have access to my logged-in phone is frustrating. Why is there no option to utilize the added account within the recovery process? Despite knowing my password, I am unable to log in, and the account recovery process seems inadequate and illogical. How is it possible that my password is not working when I am certain about it? The recovery method Gmail employs appears outdated and impractical. I am genuinely puzzled by the limitations and inefficiency of the current recovery system.
Reported by GetHuman7028652 on Sunday, January 16, 2022 9:30 AM
Hello,
I lost my Nokia 2.1 android phone roughly three weeks ago and have a Police Affidavit. I've never had issues accessing my Gmail remotely until now. Recently, when trying at the library, I had to verify for the first time. However, at an internet cafe, I had no trouble and gained access to my email.
I realized I hadn't updated my recovery number, even when I finally accessed it last week. I do receive notifications for any activity from a recovery email listed. When trying to log in again at the same cafe, I faced some difficulties, probably because it was at an internet cafe. Although I could reset the password, I couldn't get a verification code sent to my outdated number. Instead, I receive notifications at my alternative "recovery email." It's puzzling why I can't receive the verification code at my recovery email address. When following the prompts for resetting or forgetting the password, I receive a recovery code that doesn't allow me to view my email. This situation feels as perplexing as a conspiracy theory. Can you provide insight?
My old cellphone number ended in 07 [redacted]5, and my new one is [redacted] 97 [redacted]. My recovery email is [redacted] I have screenshots of all the notifications if needed.
Thank you in advance.
Reported by GetHuman-ucwephes on Monday, January 17, 2022 2:16 PM
I recently upgraded my phone from an iPhone 11 Pro to an iPhone 13 Pro through a trade-in with Verizon. As a result, I no longer have my old phone. I am facing an issue with logging into my Gmail account ([redacted]) on my new phone. Even though I verified my identity on my desktop, I am unable to access my account on the new device. When I attempt to log in, it prompts me to first log in on my old phone, which I no longer have. Selecting the "I don't have my phone" option doesn't resolve the problem. I anticipate encountering the same issue with my other Google accounts. I appreciate any assistance in resolving this matter so I can access my account on my new phone. Thank you.
Reported by GetHuman-ndressel on Tuesday, January 18, 2022 8:21 AM
Hello,
I need help recovering my Google account as I'm currently unable to access it. I forgot my password and can't reset it using the text code sent to my phone number. After multiple failed attempts, I am no longer able to try alternative ways to recover the account. This Gmail account is crucial to me as it contains important photos, contacts, and work-related documents. It is essential that I regain access to my Google account. Please assist me in recovering it.
Gmail: [redacted]
Please send the recovery link to my new email: [redacted] or contact me at [redacted].
Thank you,
Ravindra K.
Reported by GetHuman-sinsraju on Wednesday, January 19, 2022 9:15 AM
Hello,
I am facing an issue with accessing my Gmail account due to losing my SIM card and having 2-step authentication enabled. Although I know my email id and password, I am unable to log in without the SIM card providing the OTP. Unfortunately, my SIM card cannot be replaced with the same number, and all my OTPs are going to that number, causing difficulty in accessing my Google account. I created the Google account in the first quarter of [redacted] in London but lost access after a serious accident in August, which also led to losing the device used for the last login. I urgently need help retrieving my account as it contains important personal data and my bank account information. Your assistance in recovering my account would be highly appreciated.
Reported by GetHuman6971836 on Wednesday, January 19, 2022 12:28 PM
My Google account, [redacted], is temporarily locked, and I received a message from Google stating they couldn't verify the account. I need help to verify the account and regain access. This account contains important documents and I am very worried. Despite multiple emails sent, I have not received a response. I urgently need my Gmail account corrected. I forgot the password and lost the associated phone number. The email address is crucial to me. Kindly contact me at [redacted] to provide a verification code or reset link. I tried using the provided form but was unsuccessful in recovering my account. Please assist me in recovering access by sending a reset link.
Reported by GetHuman7041880 on Thursday, January 20, 2022 2:30 PM
Hello,
I am writing with concerns about my Gmail account, [redacted], which has been temporarily locked. Google has prompted me with a message indicating they could not verify my account ownership. I am deeply troubled as this account holds vital numbers and documents. Despite multiple emails sent for assistance, I have not received any responses. I kindly request your help in resolving this matter promptly. As I have forgotten the password and lost access to the associated phone number, I urge for your support to recover my account. Kindly send any necessary verification codes or reset links to my alternative email, [redacted] Your assistance in addressing this issue is greatly appreciated. Thank you.
Reported by GetHuman7041880 on Thursday, January 20, 2022 2:34 PM
I have been locked out of my email account, [redacted], without any explanation.
Hello, I have always appreciated the premium service provided by your company for managing my emails efficiently. However, I encountered an issue yesterday when I found myself locked out of my email account on my Acer Chromebook, despite using it without problems for over a year and a half. The phone number linked to my account, [redacted]0, is no longer in use as I now have a Vodafone contract phone. I have attempted to log back in on my recognized devices, a Laptop, and an iPhone, but have been unsuccessful. As there are important documents saved on my laptop, I urgently need assistance in regaining access to my email account. I am willing to answer any security questions to verify my identity as the account holder, Ryan Nyikadzino. Thank you for your prompt attention to this matter.
Reported by GetHuman-rnyik on Friday, January 21, 2022 11:24 AM
Hello,
I am Christian Petersen residing at Lassensstieg 4, [redacted] Bohmstedt. I have been using my Google Account "[redacted]" for over 15 years, along with approximately [redacted] monetized videos on YouTube and thousands of followers. My account was recently hacked, and the recovery phone number was changed by an unknown person. The email "[redacted]" is being misused by someone and I cannot access it since my password and recovery number were compromised. Additionally, my YouTube channel was deleted due to alleged violations, despite having thousands of subscribers until recently.
I have a recovery email with t-online but have been unable to regain access through Google's instructions. I am seeking genuine assistance in preventing further misuse of my email and recovering my account. The damage caused is substantial, and I have already sought help from the local police without success. I urge for practical support beyond automated responses to resolve this issue.
Thank you for your help.
Christian Petersen
Reported by GetHuman7045751 on Friday, January 21, 2022 1:59 PM
Hello,
I am writing to report that my Google Account "[redacted]", which I have had for over 15 years, has been hacked. The person who hacked my account changed the phone number for recovery, making it impossible for me to regain access. Not only has my account been compromised, but my YouTube channel with about [redacted] monetized videos and thousands of followers has also been deleted. I have tried to recover my account following Google's instructions, but I receive a message saying they cannot confirm me as the owner, as the hacker has changed the password and recovery information.
I have set up a recovery email address with T-Online. I am reaching out for help as I want to prevent further misuse of my email address and regain control of my account. The situation has caused significant damage, and even contacting the police has not been helpful.
I am open to providing proof of my identity if needed. I hope for your assistance in resolving this matter promptly.
Sincerely,
Christian Petersen
Reported by GetHuman7045751 on Friday, January 21, 2022 2:01 PM
I am seeking assistance with three email accounts that have been compromised due to password changes.
These accounts have been in my possession for many years, but I have been experiencing issues with being targeted and harassed for the past 9 months. As a result, I removed all three accounts from my Android device and updated the passwords for each one.
Unfortunately, I am now unable to access these accounts as I am being informed that my login credentials are incorrect. I have not received adequate support from law enforcement in regards to this matter.
The Google accounts in question are as follows:
- [redacted]
- [redacted]
- [redacted]
Each account shared the same password: gangstalking3! and were all linked to the recovery phone number: [redacted].
If anyone can provide assistance, please contact me at the phone number provided or via my new email address: [redacted]
Thank you.
Reported by GetHuman7048489 on Saturday, January 22, 2022 5:40 AM