Gmail Customer Service Issues

While I was setting up Google Drive on a new computer, I encountered an issue with resetting my password on my account due to the 2-factor authentication being linked to a Google Voice number that I can't access. This also affected my ability to use my Gmail account. Despite having a working username and password, I'm stuck in a loop during the authentication process. After attempting to send an authentication code to another email and initiating "account recovery," I received an email indicating that my account recovery request was canceled because Google detected my account being used on a device. However, I'm not actually signed in, which is causing confusion. I'm wondering how to break out of this loop and if there's an alternative method to verify my identity. The account recovery page didn't prompt me with any questions and continues to try sending a code to either the phone number or my Gmail address.

Dear Sir or Madam, I recently had my Google account compromised and despite changing my password, all my personal information was deleted. As a result, I am unable to access my account. The details of the affected account are as follows: Email: [redacted] Phone: [redacted]05 Recovery Email: [redacted] Connected Device: Kevin-Iphone Name: Pretscher Kevin Date of Birth: 01.06.[redacted] I kindly request your assistance in restoring access to my account as it is linked to important services like YouTube and Paypal. Illegal videos have been posted on my YouTube channel "kenny995" in the meantime. I have been unsuccessful in seeking help from German support. I appreciate any help you can provide. Thank you, Kevin Pretscher

I am currently attempting to access an old email account in order to verify my identity for Instagram as I recently got locked out of my account. This particular email is around 7-9 years old, and unfortunately, I cannot recall the password for it. Despite numerous attempts to reset the password, I am unable to recollect the recovery email associated with it due to Gmail's use of asterisks. I have tried several options without success. The email I am trying to recover is either "tacticaldonut21" or "tacticaldoughnut21," but I am uncertain as the recovery email is obscured by asterisks. Any assistance in this matter would be greatly appreciated so I can regain access to my Instagram account, which I have utilized for the past 6 years. Any additional methods to verify my ownership of the email would be welcome. Thank you for your help!

Hello, everyone. I recently acquired a mobile phone from a colleague at work and performed a hard reset on it. However, I am now unable to unlock the phone as it is linked to a Google account for which I do not have the password. I have the correct Gmail address but lack the password needed for access. The original owner also does not have the password or any information to assist in this matter. The linked phone number does not match the current one being used. I am seeking advice on how to proceed and if there is a specific department I should contact for help in resolving this issue. Any guidance would be greatly appreciated. Thank you. Best regards, Piotr

I am experiencing an issue with my Gmail account, [redacted] Some of the expected emails are not showing up in my inbox despite not being in my spam folder or having any filters set up. Certain emails were forwarded to this account from another one, and I can verify their presence in the forwarding account but can't find them in [redacted] Strangely, if I forward those missing emails from another account, I can see them in [redacted] I am worried that there may be more missing emails that I am unaware of. How can I resolve this problem and ensure I receive all the emails I am supposed to get?

I am facing an issue with my Gmail account being hacked. I am unable to regain access as the only way to reset the password is through verification codes sent to my account. I encountered a log out from all sessions which prevented me from proceeding with the retrieval process. The incident was confirmed when I noticed the password had been altered 15 hours ago. I urgently need to change the password to restore access to my account.

My primary Gmail account has been compromised due to someone gaining access through my stolen phone. They changed the phone number and recovery email, affecting my access to important photos and my EDD account. I have created a new email address but urgently need to regain access to my old account. The affected email is [redacted], and I recall the passwords ladona213, ladona213$, and ladona808. The recovery email [redacted] has also been hacked, and the recovery number was [redacted]. I suspect my ex-boyfriend's involvement due to false claims he has made. Please reach out to me via my new email [redacted] or at [redacted]. I have been attempting to recover my account for months with no success. Thank you for any assistance.

Subject: Assistance Needed with Gmail Account Recovery I need help recovering my Gmail account under the name [redacted] Unfortunately, I have forgotten my password and cannot go through the usual recovery steps as the security email is outdated. All my critical data is tied to this email address, so I urgently need to reset my password to regain access. My financial information is also connected to this account, adding to the urgency. Your prompt assistance in resetting the password would be greatly appreciated. Email Address: [redacted] Account Name: Sheryl Dsouza Linked Mobile Number: [redacted] I have provided the necessary details above and am looking forward to your response. Thank you for your help. Sincerely, Sheryl D.

Dear Sir, I, Mahendra Thorat, am a student and have been using the Gmail account [redacted] for the last 10 years. This email is crucial as it is linked to my social networks, MPSC and UPSC accounts, and scholarship details. I have also stored important documents and photos on Google Drive and Google Photos, along with all my contacts saved on Gmail. After resetting my mobile, I forgot my password and attempts to reset it have failed. I have been trying to login via OTP sent to my mobile number, however, an additional tab appears showing another email, which I do not recognize as I have only used [redacted] I kindly request you and your team to help me regain access to my email account [redacted] promptly as it is crucial for my educational endeavors. I am willing to provide any necessary information for verification. Email: [redacted] Last remembered password: Swara@[redacted] Thank you for your prompt assistance. Sincerely, Mahendra S. Thorat

My 12-year-old son's Google account was disabled because we could not verify his age or set up supervision. After contacting chat support and not receiving a response, I am concerned that the account may be deleted in about 20 days. I am reaching out to request help to set up his account supervision and ensure it is properly enabled with his correct age under my supervision. His account is [redacted], and my parent account is [redacted]

I created a Twitter account under the Gmail address [redacted] with 2-step Factor Authentication. Due to a Google Authenticator app glitch last month causing the deletion of all my 2FA accounts, including Twitter, I lost access. Moreover, I had deleted the original Gmail account associated with Twitter in September. Twitter requires the original Gmail account for the account recovery process. Creating a duplicate Gmail account with the same name is not permitted by Google. This has led to several implications. My real name is linked to the inaccessible Twitter account (@fabiorestrepo_), making it searchable online. I am unable to make the account private, delete tweets, or manage its content. The Twitter account was significant for my artistic development, serving as a diary and portfolio of my work during the pandemic. I possess the account password and email but lack a backup plan for the 2FA issue. Since Twitter insists on the original email for assistance, I appeal for Google to allow the use of [redacted] or facilitate the recovery of that account.

I am currently in the middle of a difficult legal situation with my ex-partner. He has taken my phone and changed all the passwords to my three Google accounts - one for business and two personal accounts. Unfortunately, I am locked out of all of them as the recovery emails are linked to each other, and the two-step verification is causing issues. This is urgent as one of the accounts contains evidence for my upcoming court date. Despite numerous attempts, I have been unsuccessful in regaining access even to my Facebook account. As a temporary solution, I have created a new Gmail account, bringing my total to four. The inaccessible accounts are: [redacted], [redacted], and [redacted] The new account is [redacted]

I created an account to access a service, but I forgot the password. Google is now indicating that the password is incorrect. When I try to reset it, it requires using a phone for recovery, which I do not have. I only need to access my email briefly to update it on the service I am utilizing. I hope this explanation is clear. If more details are needed, feel free to reach out. I am willing to take any necessary steps to regain access to my account.

We are dealing with a concerning matter involving a hacked Gmail account. A fraudulent email was sent from a fake account in our pastor's name, requesting a change in payroll details. The scammer provided new banking information, resulting in money being transferred to the wrong account. We need assistance in removing the hacker's email access and preventing future incidents. It's crucial to act promptly to prevent further unauthorized transactions. Any advice on how to handle this situation and suggestions on pressing charges against the perpetrator would be greatly appreciated.

Hello, I own two Google Pixel phones, the Pixel 4a and Pixel 2XL. After formatting them, I've been trying to sign in to my Google account for the past five days, but I haven't received the verification code via text. I have tried with both phones and even activated two different mobile numbers, but I am still facing the same issue of not receiving the verification code. Despite requesting the code multiple times, I received an error message indicating that I've made too many attempts and need to wait a few hours. It has been two days, and the situation hasn't changed. I would appreciate assistance in receiving the verification code via call, email, or enabling sign-in through security questions. Your help is much appreciated. Thank you.

Dear Support Team, I am facing difficulty accessing my Gmail account under the name [redacted] as I have forgotten my password and the steps provided by Google have not helped me recover my email ID successfully. Since all my important data is associated with this email address, I kindly request assistance in resetting my password promptly to regain access to my account. Email: [redacted] Account Name: Sheryl Dsouza Mobile Number linked to the account: [redacted] I have provided the necessary details for verification and would appreciate any help to facilitate the process of accessing my account again. Thank you for your support. Warm regards, Sheryl D.

I need your assistance urgently. I recently discovered that my previous email account has been compromised. The email address in question is [redacted], which I used several years ago. I currently use the email account [redacted]. A little while ago, an old friend mistakenly sent some documents to the compromised email and received a response. The friend was unaware that I no longer used that email address. The reason for discontinuing the use of [redacted] was due to it suddenly becoming inactive, prompting me to create a new Gmail account some years back out of necessity. I would appreciate your prompt assistance with this matter.

My account has been compromised for several months now, and despite trying numerous solutions beforehand, I am still unable to regain access. The hacker has successfully altered the password, phone number, name, and potentially the birthdate. I suspect that this breach occurred due to an unverified link I may have clicked on, which led to my information being compromised. The associated email address is [redacted], the linked phone number was [redacted], the original birthdate was 04-03-[redacted], and the initial name on the account was James Howard.

Hello, I urgently need assistance. My phone was stolen on Nov 7 at 10pm PST. The thief changed the password and information on my Google account [redacted] since it was logged in on the phone. I received notifications and attempted to recover the account following Google's online instructions, but I couldn't proceed as it required confirmation on the phone, which the thief now possesses and likely declined. Given that my important online accounts are linked to this Gmail, the thief could potentially access them and steal money with no way for me to prevent it. I have no choice but to ask Google directly to block access to [redacted] until I can verify ownership. I possess all the necessary information to prove my ownership. For swift action, please block access to [redacted] and allow only the verified owner. To verify, please contact me at [redacted] or the phone number associated with the account. You can confirm that the phone number linked to [redacted] is the same as the one used to open the account. Your urgent help is greatly appreciated as the thief can cause significant financial harm. Thank you.

I am having difficulty changing the name associated with my Gmail account. The desired owner name should be "Kyla Witt" instead of "Lauren Spaulding" connected to the email address "[redacted]" I have attempted to follow the instructions to change it, signed out of all devices, made another attempt, but it reverts back to the original name "Lauren Spaulding." My goal is to permanently update the owner name to "Kyla Witt" for the email address "[redacted]" Thank you for your assistance! I have been mistakenly called "Lauren" too many times! Best regards, Kyla Witt