The following are issues that customers reported to GetHuman about Gmail customer service, archive #41. It includes a selection of 20 issue(s) reported June 19, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am concerned that my Gmail account ([redacted]) may have been compromised. I have been attempting to regain access for the past three days without success. Despite using the recovery email and phone number, I keep receiving the following message: "Couldn’t sign you in..." I rely on Thunderbird for my email and it collects new messages, but I urgently need to regain access to change my password. I received an email, which I unfortunately deleted, from someone threatening to damage my reputation unless I pay them. This email included my password (saturnsid05) in its header, leading me to believe my account has indeed been hacked. Thank you, Anne
Reported by GetHuman-annemh on शनिवार, १९ जून २०२१, दोपहर १०:०९ बजे
My email address is trapmaxedking@gmail and johnsonwalterkenneth. I suspect someone in my household or within my proximity has been accessing my accounts as it showed unknown activity on my device. I have already called and resolved some hacking issues, but I encountered more problems with my Gmail accounts. This is affecting important matters such as my son's child support and rent. Kindly reach out to me at [redacted] as soon as possible. My name is Kenneth Walter Johnson and I can only be contacted through my mother's account. Please assist me promptly in recovering access to my accounts. Thank you.
Reported by GetHuman-mkvkj on रविवार, २० जून २०२१, रात ९:३४ बजे
When it comes to dealing with customer service issues, I find that being self-taught about the products I am interested in from trusted sources like Google and YouTube is invaluable. This empowers me to discern between accurate information and deceptive content, helping me avoid unnecessary expenses. By relying on free resources and adopting a do-it-yourself approach, I often achieve results comparable to premium products or services. I've come to realize that many customer service representatives are also self-taught and may have limited information. Understanding that "all strain is drain," I prioritize maintaining a stress-free state, even if it means forgoing certain things.
Reported by GetHuman-psalmequ on सोमवार, २१ जून २०२१, शाम ७:०० बजे
I need assistance. Someone has gained unauthorized access to my Gmail account, which I've had for over 5 years. They are using it to log into all my accounts. I attempted to delete the email account, but the hackers were able to recover it. They are accessing it from various devices and locations, using the security codes sent to my email. I have changed my password multiple times. Is there a way to remove the security access code sent via email for logging into phones and just use a code to sign in? Please reply to my alternate email, as the hackers can monitor everything I do via my compromised email address. Thank you.
Alternate Email: [redacted]
Reported by GetHuman-qpmaryla on सोमवार, २१ जून २०२१, रात १०:५० बजे
I forgot my password for my Google account and when I try to recover it, Google says it doesn't trust my device that I've been using for years. It asks for my last remembered password, then to confirm the recovery email for a verification code, but once I input the code, it shows an error message. The error message says Google can't sign me in because it doesn't recognize my device and lacks verification information. I have only this device to sign in and have been unsuccessful for months. It's frustrating not knowing why. Please assist. Contact me at [redacted] The email I can't recover is [redacted] Thank you.
Reported by GetHuman-ashmoniz on मंगलवार, २२ जून २०२१, दोपहर १०:३१ बजे
Hello,
I am experiencing difficulty accessing the Gmail account linked to my Xbox Live profile ([redacted]). Although I have the correct password, the recovery email and phone number belong to my late brother who we used his information to set up the account back in [redacted]. Unfortunately, since his passing, I am unable to access the recovery options. I am willing to provide all necessary security answers or personal details to verify my identity for account recovery purposes. While it is not urgent, I am concerned about potential login issues on other devices due to the account's association with Xbox Live. Any assistance you can offer on this matter would be greatly appreciated. Thank you.
Reported by GetHuman6238174 on बुधवार, २३ जून २०२१, रात १२:०० बजे
I made an error in my Gmail settings. I navigated to "See all settings," then selected Filters and blocked messages. I created a filter for label:Spam, but when I open an email in my inbox, the entire page disappears and I cannot view the message. I tried deleting the filter to fix this issue without success. My intention was to automatically delete spam emails to avoid manual deletion in the future. I appreciate any assistance. I have provided an alternate email address below.
Reported by GetHuman6243443 on गुरूवार, २४ जून २०२१, रात १:४६ बजे
Subject: Report of Hacking Incident on Gmail Account
Dear Sir/Madam,
I am writing to report an incident where my Gmail account, [redacted], was hacked on the 15th of May, [redacted].
It has come to my attention that an unknown individual using a Tecno C15 Android Phone gained unauthorized access to my email account and made changes to prevent my access. I received an alert from Google Security via my Recovery Email Address, [redacted]
I have attempted to log in to my Gmail account unsuccessfully for several days. It was only after not accessing my Yahoo mail for an extended period that I confirmed my Gmail account was indeed hacked.
I kindly request urgent assistance in resolving this matter.
Thank you for your attention to this issue.
Yours sincerely,
Ifeanyichukwu A. Enemor
Reported by GetHuman-adizuora on शुक्रवार, २५ जून २०२१, शाम ७:४० बजे
Subject: Gmail Account Hacking Incident
Dear Sir/Madam,
I am writing to report the hacking of my Gmail account: [redacted] on May 15, [redacted].
I have noticed that someone using a Tecno C15 Android Phone has breached my email address and altered all the settings, denying me access. Thankfully, Google Security alerted me via my recovery email address: [redacted]
The situation escalated when I could not log into my Gmail account for several days. It was then I realized that my account had been compromised, as I had not accessed my Yahoo mail in a while.
I request prompt action to recover and restore my email address to its rightful owner and prevent the hacker from retaining access.
Thank you for your attention to this matter.
Sincerely,
Ifeanyichukwu A. Enemor
Reported by GetHuman-adizuora on शुक्रवार, २५ जून २०२१, शाम ७:५८ बजे
Subject: Report of Google Mail Hacking
Dear Sir,
I am writing to report the hacking of my Google mail address, [redacted], on May 15, [redacted].
A person using a Tecno C15 Android phone gained unauthorized access to my email and altered all settings preventing me from accessing my emails. Google Security alerted me through my recovery email, [redacted]
I was unable to log into my Gmail account for several days, and upon verifying, I confirmed the hacking incident. I kindly request the recovery and restoration of my email address to regain control from the hacker promptly.
Thank you for your attention to this matter.
Sincerely,
Ifeanyichukwu A. Enemor
Reported by GetHuman-adizuora on शुक्रवार, २५ जून २०२१, रात ८:०६ बजे
Dear Sir,
My Gmail account is linked to Facebook, but I am unable to recover it. I believe a person named Arjit Singh on Facebook may be involved in hacking and fraudulent activities. He has reportedly taken over Saksham Anmol Vivek Joshi's account and is now controlling the Jai Bajrangbali group. Arjit Singh has also blocked Saksham Anmol Vivek Joshi's main account, causing further concern about his intentions. I kindly request assistance to unblock Saksham Anmol Vivek Joshi's account and restore ownership of the Jai Bajrangbali group. It is important for Facebook to take action against the alleged hacker Arjit Singh to ensure the safety of the community. Your prompt attention to this matter is greatly appreciated. Thank you. Mobile contact for the real owner of the Jai Bajrangbali group on Facebook: [redacted].
Thank you.
Reported by GetHuman6254284 on शनिवार, २६ जून २०२१, दोपहर १०:३६ बजे
I received a message from the number +39 [redacted] stating: "Google - As requested, we have changed the phone number associated with your email! Did you not request this change? Contact us immediately at [redacted], thank you the staff." I called the number with my mobile phone but hung up immediately after hearing a voicemail, suspecting a scam. Shortly after, I received a call on my mobile from a hidden number claiming to be Google support, and since then I have not been able to access my account [redacted] I would like guidance from Google on how to recover my account, especially because the Gmail recovery system still recognizes my secondary email and the security question.
Reported by GetHuman-biriala on मंगलवार, २९ जून २०२१, सुबह ९:०३ बजे
I'm currently unable to access my old Gmail account, [redacted] I've attempted recovery through questions, email, and phone, but none have been successful. There are no recovery questions set up on the account, the email has been changed to a hotmail account, and phone recovery is not available. It's worth mentioning that I've never used a hotmail account before. I'm looking to either regain access to this account or have it permanently deleted, as it contains personal information related to college applications and other matters.
Reported by GetHuman-tickinga on बुधवार, ३० जून २०२१, सुबह ४:५३ बजे
I am currently interning for a startup company. Today, I reached out to 10 influencers via email to promote our product. The emails were sent to the following addresses: [redacted], [redacted], [redacted], [redacted], [redacted], [redacted], [redacted], [redacted], [redacted] I also emailed my boss twice at her personal email address without any issues. Unfortunately, when sending the first seven influencer emails, I received an error message from [redacted] indicating that the message was blocked. The last three influencer emails faced a different error message stating that I had reached a limit for sending mail. Despite only sending 12 emails today, I am now unable to send any emails. Upon researching, I discovered that this issue is commonly faced after sending over [redacted] emails a day, which is not the case for me. I have checked my sent folder and confirmed no unauthorized activity. Kindly advise on how to resolve this matter promptly. Thank you.
Reported by GetHuman-gmcorren on गुरूवार, १ जुलाई २०२१, रात १२:११ बजे
Unfortunately, my phone, which was the only device logged into my Gmail account, recently broke. I have since obtained a new phone and attempted to recover my account, but Google only sent a notification to my broken phone, failing to utilize the option to send a text message to the number also associated with my account. Surprisingly, I omitted my first and last name when I set up my Gmail account. When I try to recover my password using my phone number, the system prompts me to provide my first and last name, which I did not provide earlier. I am certain that one of the passwords I attempted matches a previous password. The pictures of my daughter's first year and my contacts, both backed up on my Gmail, are incredibly important to me, making this situation particularly distressing.
Reported by GetHuman6285308 on शुक्रवार, २ जुलाई २०२१, दोपहर ४:०७ बजे
Hello,
I am experiencing issues with multiple hacked accounts including my Gmail and Facebook. The affected email addresses are [redacted], [redacted], and [redacted] The hacking incidents have been ongoing for about a month, leading to someone bullying me. Despite my efforts, I have been unable to regain control of my accounts. It all began when my email [redacted] was hacked last November, resulting in changes in how people in my town perceive me. I suspect my girlfriend may have been involved in the hacking. I am reaching out to seek your assistance as I feel helpless in resolving this issue. I am willing to provide my ID as proof if necessary. Thank you.
Reported by GetHuman-aaco on शनिवार, ३ जुलाई २०२१, शाम ६:३९ बजे
Over a year ago, my phone was stolen, and unfortunately, my email account [redacted], which had two-factor authentication enabled, was lost as a result. I have been trying on and off for months to regain access to my account, but my requests are consistently denied by the system. I have multiple old emails, my used name (not my legal name), and I believe the correct birthday on the account. A few months back, I even provided specific details about emails I had received and sent, although I am struggling to recall those specifics now.
Today, I found myself locked out of my Xbox account, and it is imperative that I regain access. I have made significant investments in the account, including purchasing a digital copy of Overwatch and recently subscribing to Xbox Live Gold for 2-3 months.
Reported by GetHuman6292976 on रविवार, ४ जुलाई २०२१, शाम ७:१८ बजे
Hello, I am Anne Mendis. I'm having trouble accessing my account because I can't remember my password. I last logged in around February or March in [redacted]. After changing my password in [redacted], I logged out and when I attempted to log back in, it said the password was incorrect. Despite numerous attempts to recover the account, Google cannot verify me as the owner. I am determined to regain access to my old account as it contains important personal information. I have been using the phone number linked to the account and I receive the verification code, but I still can't log in. I sincerely hope for assistance in this matter as I am eager to retrieve my account. I have provided my new email address for any potential communication regarding the account recovery process. Thank you.
Reported by GetHuman6299897 on मंगलवार, ६ जुलाई २०२१, शाम ५:१७ बजे
Hello! I'm Anne Mendis, and I'm experiencing difficulty accessing my account because I can't recall my password. I last logged in between February and March of [redacted]. After changing my password in [redacted] and logging out from my phone, I attempted to sign in again only to receive an incorrect password message. Since then, I've been trying unsuccessfully to regain access. Despite multiple attempts to recover my account, Google is unable to verify me as the owner. I'm determined to retrieve my old account due to the significant personal information stored within. I have been using the phone number linked to the account and receive the verification code, but I'm still unable to log in. Any assistance you could provide in resolving this matter would be greatly appreciated. Thank you.
Reported by GetHuman6299897 on मंगलवार, ६ जुलाई २०२१, शाम ५:२० बजे
I recently had an accident that resulted in my phone being broken. Unfortunately, I have relied on it to save my passwords and logins, and now that it's no longer accessible, I am struggling to remember some of my passwords. While I do remember most of my login IDs, I have changed my phone number, making it impossible to receive text verifications. This has left me locked out of my Yahoo account, which is linked to my Gmail as a backup email.
I do remember some previous passwords I used for verification purposes, as well as details like my first teacher's name. I have even kept the original letter containing a verification code for emergencies. Despite this, I have been unsuccessful in accessing my accounts. I am hoping that there is someone who can manually enter this information on your end to help me regain access, as I have important documents saved for tax purposes that are inaccessible at the moment. It has been quite a frustrating situation to deal with since the accident occurred.
Reported by GetHuman-aroverlo on मंगलवार, ६ जुलाई २०२१, रात ८:२९ बजे