Globe Life Insurance Customer Service Issues

My name is Kip Allen Stanley. I am inquiring about my policy with you for $20,[redacted]. Unfortunately, I don't know my policy number as it was not returned to me after my mother, Shirley Arlene Stanley, passed away. I am up to date on my premium payments. Could you please send me a letter with my policy number and confirm if it is a whole life or term policy? I need this information for the Maine DHHS office to help with funeral expenses. I apologize for any inconvenience. Thank you for your assistance. My contact information is as follows: [redacted] Broadway apt [redacted], Rockland, Maine, [redacted]; phone number [redacted]; email [redacted] Thank you, Kip Allen Stanley.

I have set up my policies for automatic withdrawals on the 1st of every month because that coincides with when I receive my monthly payment. However, unexpectedly, a withdrawal was made from my checking account on the 19th of the month. I was not informed of this change, and unfortunately, I am unable to reach a customer service representative for clarification. Due to this unauthorized withdrawal, I experienced a series of bounced checks resulting in $[redacted] in fees. I am frustrated by this situation and seek an explanation for why the withdrawal deviated from the agreed-upon date. If I do not receive a satisfactory response soon, I may consider canceling these policies. The lack of communication and unforeseen financial consequences have left me feeling distressed and I urgently require resolution.

I am looking to cash out a policy purchased by my grandfather about two weeks ago. I contacted the company and was provided with an address in Texas to send my request. I sent a letter marked for the attention of correspondence, but I am yet to receive a reply. This company's lack of response is disappointing. If I do not hear back soon, I may need to reach out to the Indiana Insurance Commissioner's office. For over 20 years, they have consistently taken my grandfather's money without fail. This has been my worst experience with an insurance company. Thank you for allowing me to share this. I still require the necessary paperwork to resolve this issue. Jordan A.

I updated my payment method a couple of months ago to come out of my checking account. Unfortunately, the payment has not been processed yet. I have contacted customer service but have not received a response. I'm worried my insurance may have been canceled. Dealing with Globe Life has been challenging. I am hoping for a prompt response and some clarification on this matter.

I am tired of receiving numerous emails! The "Unsubscribe" option is ineffective. Are you looking for affordable life insurance coverage? Globe Life offers up to $50,[redacted] of Final Expense Life Insurance with rates as low as $3.49 for adults and $2.17 for children & grandchildren. No medical exam or waiting period required. Visit our website for full rate schedule and policy details. Policy Form #GWL2001 for children and #SRTCV/SRTCV R13 for adults. Available in NY through Globe Life Insurance Company of New York. For those interested in unsubscribing from our email list, please follow the link provided or contact us directly at Globe Life And Accident Insurance Company, [redacted] S. Stonebridge Drive, McKinney, TX [redacted]. Thank you for considering Globe Life insurance.

I'm struggling to keep up with my insurance policies due to financial difficulties. I rely on SSI for income, making it hard to pay my bills on time. I already lost one policy and inquired about reinstating it, only to be informed that I need to settle the overdue amount to do so. I requested financial assistance, which was denied. I have a deadline of October 13 to make payments for two policies. If I can't meet this deadline, I'm hoping for some flexibility. I want to revive my old policy, but I can't afford the lump sum needed. I'm disappointed by the money I invested in Globe Life Insurance, which feels wasted. I just want to maintain my insurance coverage without incurring significant costs, as I have already lost one policy and don't want to lose more. Thank you.

I have attempted multiple times to inquire about policy number #00T123008. I wish to update the policy by removing Jermaine Taylor's name and adding Alphonzo L. Walker's name. I recently purchased a Life Insurance Policy for Mr. Walker (0034W3561) and would like to merge the two policies for a total coverage of $20,[redacted]. My last interaction with Mr. Taylor was in [redacted], and I do not have any current contact information for him.

Hello, my name is Kirbie Dickerson. Recently, I have been receiving unsolicited emails about life and burial insurance. I am concerned that someone may have us or my husband in an insurance policy without our knowledge. If this is the case, I kindly ask you to report this to the authorities. Please reach out to me at [redacted] or [redacted]. Your help in this matter is highly valued. I have also notified around 25 other life insurance companies about this issue, as I receive these emails on a daily basis. Thank you for your attention to this matter.

I am Barbara Guillory. Four years ago, I bought a life insurance policy for my son-in-law, Kenneth Pitts, who lives with me and was born on 02/22/[redacted]. The monthly premiums of $10.86 were automatically debited from my Capital One checking account, ending in [redacted]. Due to fraud, I closed this account. I have been unsuccessful in changing the auto debit to my new checking account as I do not have the policy number. I request two things: 1) provide me with the policy number and 2) change the auto debit to my new checking account. I appreciate any assistance you can offer. Thank you.

I have been attempting to reach a customer service representative all morning. Despite entering 0 when prompted for the policy number as instructed, I keep getting disconnected. I recently purchased insurance for my grandchildren and discovered that there are errors in the policies I have for my adult children. For one son, his birthdate is incorrect in the records, showing 10/28/88 instead of his actual birthday on 10/24/88. When I called, I was advised to fax a copy of his driver's license for correction, but I am unsure of who to address it to. Additionally, I need to verify and update the beneficiaries for these policies. I was promised paperwork regarding the beneficiaries, but I am unsure when it will arrive. I am reaching out for assistance as the previous attempts to resolve these issues have been unhelpful and frustrating.

I have a cash value of $10,[redacted].70 available for a loan, which I urgently need to pay my late mother's property taxes. Despite several attempts to submit the loan form via email, I have encountered technical difficulties. After numerous email exchanges, I contacted Globe customer service by phone, and a helpful representative provided me with an alternative email address. I followed their advice to change the subject line to include my policy number and loan request and attached a cover page to explain my situation when sending the fax. Unfortunately, I have yet to receive confirmation that my documents were received. I am unable to afford a postage stamp to mail the form. Thank you for your assistance in this matter.

I submitted a Life Insurance application a few weeks ago. I have been contacted for additional information but can't use the phone due to my voice disorder. I've tried emailing without success. I received a postcard with the contact number 1-[redacted]. Please reach out to me via email or text at [redacted] or 1-[redacted]. Thank you, L. Massengill

I came across a post on Facebook advertising a work-from-home customer service opportunity that caught my eye. This remote position promised full-time or part-time hours with no sales involved, which sounded perfect for me. Following the instructions, I messaged a person named Debora Derrickson who briefed me on the job details, including responsibilities, pay, and hours. Next, I was instructed to download the app Signal where I met Angela for an interview. Everything went well, and I was offered the position last Wednesday. Angela scheduled training to start the next morning at 8 am over Signal, but unfortunately, it has been a week, and training hasn't commenced yet. Angela mentioned she is waiting for an email to finalize the next steps with me, causing a delay in the process.

I purchased insurance from you and was under the impression that I had whole life coverage for my husband, Paul H. Loucks, at [redacted] 28th Ave, Longview, Washington [redacted]. However, after nearly 8 months, I discovered it's actually term life insurance, which is not what I intended to buy. I spoke to Erika in billing, who provided me with an email address to request a refund. Unfortunately, the email address she gave me is invalid. If I don't receive my refund within a week, I will involve my attorney, who is aware of the situation. I have already canceled the policy due to misinformation and I am adamant about getting my money back.

I have inherited a $5,[redacted] policy from my mother, which she changed over to my name after my father passed away. She made the change in February [redacted] when she paid her bill. I contacted Globe insurance, and they confirmed the change had been noted in their records in April [redacted]. Despite my mother's written request to change the beneficiary to me, Globe mistakenly issued a check to my mother's estate. Following their instructions, I returned the check, waiting for a new one to be issued in my name. To my frustration, I received another check made out to my mother's estate recently, which I cannot deposit. Despite numerous calls and emails to Globe, I have yet to receive a resolution. The policy number associated with this issue is 00E805844.

I recently spoke with Globe Life regarding surrendering policy #00c748605. During the chat on October 12th, Jasmine Smith and several other representatives were involved. I am puzzled about the delay in receiving a $[redacted] refund for a policy my grandmother has been paying for since I was 4 years old. The policy was in my name, but I am surrendering it on behalf of my grandmother, Lynnette Thorpe, at [redacted] W. VanBuren St #[redacted]. She is hesitant to provide her bank information over the phone, but Globe Life has assured us that they will send the necessary details by mail. It is frustrating that after deducting the funds promptly from her account every month, they are now creating delays in processing the surrender. I expect a resolution soon or will escalate this issue to Corporate.

I am requesting assistance regarding the surrender of $[redacted]. Globe Life informed us of this amount owed for a policy that has been inactive since October 12th. Despite deducting it monthly from my grandmother's account for years, we are now facing issues with surrendering the funds. I have continuously explained this situation but have not received a resolution. My name is Jasmine Smith, and the policy was under my grandma Lynnette Thorpe's account. It is frustrating to encounter challenges when surrendering the amount as instructed.