GetHuman Customer Service Issues

The timer indicating the "Estimated time until we call you with a rep on the line" has been displaying 6 minutes for the past 30 minutes. This is hindering me from attending to other tasks as I need to be present at my computer when the callback from the vendor comes through to access my account information. Waiting around for a GetHuman callback is nearly as frustrating as being on hold with the vendor. Can you please address why the timer is not updating? If it showed a longer wait time, like two hours, I could plan my time more efficiently. Is there a way to receive a more precise estimate of when I will receive the callback?

Please delete my previous post as it is no longer required. Thank you. The post from September [redacted] that needs to be removed is: Hello, my name is B. B. I applied for a flight attendant position a few weeks ago and completed the required pre-screening questions. With extensive flight hours on a KC aircraft and experience in passenger care and emergency procedures from my military and law enforcement background, I am enthusiastic about the opportunity to join the respected team at American Airlines. I would appreciate an update on the status of my application or if any additional information is needed. Thank you.

Hello, my name is Briana R. I'm reaching out about a booking issue that occurred recently. My friend Shenika F. made a reservation for a studio room at Bwalk Resort Rentals through Agoda for October 8, [redacted], to October 12, [redacted]. Initially, $[redacted] was paid, with the remainder due at the property. However, on September 7, [redacted], my card was charged $[redacted].82 without authorization. Upon arrival on October 8, the reservation was nowhere to be found despite Agoda's assistance after contacting them. The booking was eventually canceled, and I was promised a refund within 30 days. After months of trying, I recently learned the reservation was for a private condo, not the hotel's side. Despite being told the room was available for check-in, a refund was denied due to a miscommunication. I am frustrated by this inconsistency and have been unable to reach Agoda for clarification. I seek guidance on getting a refund for a room we never used, as the property couldn’t locate our reservation as confirmed by both parties. Any advice on how to proceed would be greatly appreciated.

Please address the issue with the password creation box, as it currently rejects valid entries containing only letters and # symbols. The error message, "Invalid password," appears in red text below the box whenever a modern English character, digit, or common punctuation symbol is entered. This frustrating situation impedes customers from creating passwords easily and hinders their experience with your service. Kindly resolve this issue by 1/28/22, which allows a reasonable timeframe of 4+ business days for the necessary adjustments to be made. I have attempted to access the site using various browsers, including Chrome, with no success, despite adjusting cookie and privacy settings. I appreciate your service, albeit with room for improvement, and look forward to a swift resolution. Thank you, Alan K CA

I contacted my Facebook account administrator to refute the false "impersonation" report, which contained personal events not meant for everyone to see on Google. I shared about losing both my parents within four months and feeling isolated in Freeville. After Facebook investigated and restored my account, I was shocked to find my letter on Google, causing me great embarrassment. Despite requesting its removal and sending follow-up emails without response, the post remains. I urge for your assistance in deleting it from Google. Your prompt attention and kindness are greatly appreciated. - Monika HA [redacted]

I need assistance with returning several items for a refund. 1) I purchased an Organic Vanilla, 4 oz., that was defective. The bottle leaked due to a faulty cap, and the vanilla inside tasted spoiled and had a foul taste. 2) I accidentally ordered 10 Lighted Vanity Mirrors instead of one. I expected a plug-in version but received the Newx Supervision Lighted Vanity/Travel Mirror instead, which I do not want. There was an issue with payment, possibly due to my Fraud department flagging it. Can the payment be processed again? 3) I received three IronFlask 22oz. Day and Night bottles, but I only intended to purchase two.

GetHuman, I appreciate your assistance. Facebook has locked me out of my account since January 6th under the pretext of unauthorized access attempts. They are requesting a government-issued ID, such as a driver's license, provided in a specific format and colored photo. They also allow other government documents like a passport as alternatives. I am trying to regain access to thank donors who contributed $[redacted] for STOP SOLDIERS SUICIDE. Despite submitting my ID, they have not unlocked my account. I have adhered to all their requirements and guidelines, yet my access remains restricted. I am unsure why they are refusing me access despite my compliance. I have exhausted my options and am considering reaching out to the FCC, FTC, DOJ, and Commerce authorities. Your guidance on this matter would be greatly appreciated. Thank you. -Charles L. from Harpers Ferry, WV.

On February 9th, I was redirected to your service when attempting to contact Virgin Atlantic. I completed all required forms to receive a callback. After a few hours, I received a call stating Virgin Atlantic was on the line. I pressed #1, but I was still placed on hold. It has been more than 20 minutes, and I do not anticipate being connected promptly. Please reach out to me at [redacted]

I need help recovering my Microsoft account. I spent a lot of time writing something and now it's lost. Can you guide me through resetting my Microsoft password? Dealing with this issue since February 12 has been frustrating, and I'm losing patience quickly. I've used the same account since [redacted] and regret listening to advice about changing passwords frequently. For future communication, please reach me at [redacted] or call [redacted] (no texts). My accounts [redacted] and [redacted] are inaccessible.

I initially reached out to Gethuman regarding an issue with my iPad service. Despite being told that I could cancel my account if my question wasn't resolved, the solution provided didn't help. I thought I had requested the cancellation of my account, but I noticed on my bank statement that automatic monthly payments were still being deducted. I would like to request a refund for these payments as I haven't used the service and also ensure that my account is closed.

In February [redacted], I booked four American Airlines tickets totaling $[redacted].74. Due to the escalating Covid situation, I cancelled the tickets on March 13, [redacted]. I have a printout from that time indicating a refund timeline of 7 business days for credit card payments. Despite multiple attempts, I have yet to receive the refund. I am seeking assistance in resolving this issue.

On Thursday evening, March 17th, I utilized GetHuman to retrieve a Delta Airlines reservation number promptly. To my surprise, the "new reservations" number turned out to be for Boketo.com. Even though the representative claimed to be from Delta, I unknowingly paid significantly more than Delta's web prices for tickets. I quickly realized something was amiss and attempted to cancel the transaction, but the Boketo representative abruptly ended the call. Upon realizing I had been scammed, I contacted Delta to cancel the tickets and rebook. However, Boketo had charged me several hundred dollars above Delta's prices, a booking fee more than 40 times the promised $10. Despite my efforts to cancel, I discovered an error in the email address Boketo provided to Delta, making it challenging to rectify the situation independently. I urge GetHuman to remove Boketo's contact number (currently [redacted]) and ensure accurate information in search results. I seek assistance in recovering the funds fraudulently taken by Boketo to protect others from falling victim to similar schemes.

I have submitted my issue twice to GetHuman regarding TuneIn without any assistance. GetHuman requested a $1 trial membership fee. I felt frustrated as TuneIn has been deducting money from my account monthly. Seeking help elsewhere led me to this site, but it seems no different from TuneIn. I am in need of human interaction to resolve my problem, but I do not want to face money issues as with TuneIn. If a responsive human can reach out to me at [redacted], I will reconsider involving "GetHuman" in my FCC complaint. Please provide genuine assistance rather than causing financial distress, unlike TuneIn.

I have recently experienced an issue with Citi Bank Mastercard (Shop Your Way/Sears) where they withdrew more money from my checking account than the agreed amount, causing me financial trouble. I have already filed a complaint through the provided telephone numbers, requesting the return of $2,[redacted] instead of the $[redacted] I agreed to pay. I have explained my situation multiple times, emphasizing that this substantial payment was not feasible for me as it came from my pension and Social Security income at the age of 85. I am concerned about not getting my money back and would like to escalate my complaint to the corporate office in New York for better assistance. It is frustrating to have been disconnected on by the last Citi representative. Any advice on how to proceed with my case would be appreciated.

Greetings, GlassesUSA.com is revolutionizing the eyewear industry as the leading online retailer, offering a wide selection of designer and in-house brands. Our range includes single vision, multifocal and Rx sunglasses, sports glasses, kids glasses, contact lenses, digital protection, anti-reflective coatings, and more. We wish to provide you with updated contact details for our service. We offer 24/7 live chat support and our Customer Care Team is ready to assist by phone from 7 am to midnight (EST) every day at 1-[redacted]. Please feel free to reach out for any additional information. Thank you, Lawrence W. Customer Experience Excellence Manager GlassesUSA.com

On January 26th, my SSI check was deposited into my account with The Card.com. I withdrew $[redacted], but the next morning, I discovered my account was empty. After multiple unsuccessful attempts to file a dispute over the phone, it took a month to reach a customer service representative who promised to send a dispute form that I never received. Eventually, I was given an email address to submit proof of unauthorized access to my account. Despite assurances of a reimbursement if a decision wasn't made in ten days, no resolution occurred. After 3 months of back and forth, they claimed the request had expired. They now insist I am at fault, despite evidence like screenshots showing access alerts, unauthorized changes to my account details, and tampering with my SSI check. It's frustrating that they are putting the blame on me for their mistakes.

Hello Get Human, I am reaching out for assistance with my YouTube Channel named "BMX seeker," which stands for Big Music Extraordinaire. I enjoy sharing music reviews, nature trip videos, and biking content on the channel. Recently, I encountered a problem when a power surge caused my computer to shut down multiple times. After each power outage, I tried to log in to my YouTube channel using my Gmail email address "[redacted]" and my password. However, I now get a prompt asking for a phone number to receive a verification code due to security measures. Since my phone has issues receiving text messages, I never linked it to my YouTube account. Previously, when I needed verification, I received a code via a landline call. I would appreciate any guidance in resolving this issue to regain access to my channel, as I am excited about future content. Thank you for any assistance you can provide. Regards, John.

I am assisting my employee in renewing his Permanent Resident Card. The employee is Jose Angel De Loera Garcia of 58 DeWitt Avenue, Napa, CA [redacted]. The Application Request Number is IOE[redacted], Account Number [redacted]47, USCIS A# A[redacted]81, and Service Item Number [redacted]9. He initiated the renewal process on 2/22/21 since his current card expires on 6/17/21. He submitted the necessary paperwork (I [redacted]) and paid the $[redacted].00 fee. USCIS confirmed receipt of his forms and fee on 4/22/21, extending his card validity until 6/17/22. Although notified on 5/19/21 that his biometrics were reused and his case was progressing, there have been no updates since. After contacting USCIS on 6/15/22, they scheduled an appointment at the San Francisco Field Office but have not called back as promised. Despite multiple attempts via phone and website, no progress has been made. A call to schedule the appointment is urgently needed for Mr. De Loera, who requires the card for work. His contact number is [redacted].

I recently placed an order with Overstock for a green outdoor chair cushion, priced at $45.78, and paid through PayPal. Overstock informed me that the cushion, order#[redacted]21, would arrive around July 15. However, on July 12 at 8:58am, I received a message claiming I had canceled the order, which I did not do. After failed attempts to contact Overstock, I reached out to PayPal, which confirmed the payment was pending. Upon connecting with Overstock, I was told there was a fraud issue with my order leading to its cancellation. After multiple calls, I was advised to contact the Fraud Department to resolve the issue. Unfortunately, the number provided led me to the wrong person. Despite these efforts, the problem remains unsolved, leaving me at a dead-end. I had chosen this cushion to match existing ones, and I am now at a loss on how to proceed.

I am reaching out for help regarding an issue faced by an elderly veteran with T-Mobile billing. The veteran acquired a phone on July 13, [redacted], and enrolled in auto-billing. Unfortunately, T-Mobile did not process the auto-billing, resulting in the phone being deactivated last week due to missed payments totaling $[redacted]. He is being charged for internet despite not using it, as well as a device for luggage even though he never leaves home. T-Mobile is demanding a large fee for reconnection, which the veteran does not want - he wants the service canceled instead. I have been unable to reach T-Mobile to address this issue. They are withholding necessary paperwork, including details about the 'SyncUP TRACKER' device which was sold but not provided to the veteran at the time of purchase. Your assistance in helping this veteran is greatly appreciated. Thank you. John Hood