GAINSCO Customer Service Issues

I reached out to Gainsco on 10/16 to get car insurance. I agreed to a down payment of $[redacted].00 and authorized the charge on my debit card. Unfortunately, Gainsco mistakenly took $[redacted].00, causing issues with my account. They assured me they would refund the excess amount. I'm now skeptical of this company and would like to cancel everything. However, they are attempting to charge me a cancellation fee. I never provided an electronic signature. The unauthorized withdrawal has caused me to lose faith in them. I request that my account be canceled without any penalties due to their unauthorized actions. All I receive are apologies, but I want a resolution to this situation.

I have never had auto-pay work in over two years. Not even once. This has led to late fees and the need for me to manually renew my service. I would appreciate some form of reimbursement for all the late fees I've had to pay due to your system's malfunctions. Today is the due date, and based on past experience, I doubt my card will be automatically charged once again. Despite contacting live representatives to set up the card, it still hasn't worked. I am requesting a month free or some reimbursement for every late fee and renewal fee I've had to pay because of auto-pay issues. If this matter cannot be resolved promptly, I will explore other insurance options for a more seamless experience. Thank you.

Two months ago, I purchased an SR22 to take to the BMV to get my license back. I never made it as I went to jail and couldn't make the next payment. Now they're telling me I have to reinstate the policy, but the person on the phone just seems to be pushing for the next monthly payment. I need the policy sent to my phone for tomorrow to show the DMV since I never received one by mail. I'm not comfortable sending more money without proof of what it's for. The payment is around $90, but I only have $80 on my card right now. I should have received a copy of the policy over the phone after the e-sign a couple of months back, but it never happened. It would be helpful to see it before making any more payments. Thank you.

I am having trouble processing a payment, which led me to cancel my policy. When attempting to use the app, my phone number wasn't recognized as a customer. The automated service also did not allow me to make a payment using my phone number. Unfortunately, I don't have my policy number available. It would be helpful to have an alternative option, such as speaking with a customer service representative for assistance on a Saturday.