Fye.com Customer Service Issues

I tried reaching out but couldn't speak to a human. The number on Get Human led me to the backstage pass program. They redirected me to [redacted] and instructed me to press 0-0-0 for assistance. However, pressing 0 didn't work, and the automated message directed me to email instead, with a 2-day wait time. I really need to speak with a live person! I don't understand why this issue was marked as resolved, so I opened a new case.

I am encountering issues while trying to place an order for Pinky and the Brain seasons 1, 2, & 3 online. Despite inputting different shipping and billing addresses, the website keeps redirecting me back to the billing address section. As a result, I inadvertently got charged multiple times with one payment being reversed. The order still can't be completed due to the persistent problem with the billing address. I checked my bank account and noticed the multiple charges. Additionally, the website warns that orders may not arrive before Christmas if placed after today, which adds to my frustration. I attempted to find a contact number for customer support without success, as it appears phone assistance is reserved for preferred customers. I urgently need a refund for the duplicate charges and for my order to be processed promptly. Since I lack an order number or receipt, I am unsure how to proceed. Thank you.

I made a purchase on December 10th with Order# [redacted]6 and paid an additional $20 for a rush delivery. The website promised my items would arrive by December 13th, but I only received an email on December 14th stating my order had been shipped. It wasn't until today, December 17th, that I finally got my package. To my disappointment, only the Kirby T-shirt was delivered, and the box of cereal I had ordered was missing. I am frustrated with this poor service. I would like to know when I can expect to receive the missing cereal, and I am also requesting a refund for the rush delivery fee since it was not fulfilled. Despite emailing twice before without a response and being unable to reach a real person by phone, I hope to get a reply this time. Thank you. -JoAnne S.

I ordered a Gremlins steelbook online for my son's birthday, but the DVD arrived loose in the case. I reached out to customer service twice via email to exchange the item with no response. At this point, I no longer wish to exchange it; I simply want to return it for a refund and cancel my pre-order. My order number is [redacted]0. I placed this order under the name Gene Melichar at [redacted] Hernan Drive, St. Louis, MO [redacted]. You can contact me at ([redacted])-[redacted] or [redacted] If I don't hear back by the end of Friday, 4/5/[redacted], I will contact my credit card company to dispute the charge. Thank you.

I purchased the Carol Danvers [Captain Marvel] women’s jacket in XL on March 25. They did not inform me that my order was canceled. When I contacted them via email, they claimed the item was out of stock even though their website did not reflect this. I have not received a refund, but my card was charged. I am seeking either a full refund or, ideally, the jacket I ordered. I feel disappointed that I have not received any resolution yet after spending a significant amount of money.

I visited your Lakeside mall branch on Sunday afternoon and bought 2 CDs. As I was leaving, I noticed a sign for 3 for $15. I had paid $14.82 for the 2 CDs. I took a 3rd CD to the counter and asked for an exchange, but the manager refused. When I inquired why, she curtly replied, "you just can't." I then asked the salesman to return the CDs, and as I handed him the bag, the manager alleged that I threw them at him. This encounter left me feeling racially targeted. I would appreciate speaking with a corporate manager about this issue.

I ordered two DVDs from FYE, but only one was delivered. Despite contacting customer service via email and phone, I have not received any updates about the missing DVD in stock. I suspect they may have falsely advertised the item as available when it was actually out of print, causing this issue. I attempted to call their main customer service number but found it exclusive to paid members. The alternative customer service line proved unhelpful, as it only directed me to send ineffective emails. I am requesting either the missing DVD or a refund if the item was inaccurately listed as in stock.

Yesterday, I purchased a vinyl record for $24.99 at your Menlo Edison, New Jersey branch. After noticing an overcharge of $3 on the receipt, I alerted the cashier. He then called over his colleague, Taylor. She requested my email address, which I declined to provide for security reasons as it wasn't relevant to the pricing mistake. Taylor insisted it was necessary for processing due to store policy. When I suggested cancelling the transaction, she explained that post-sales cancellations weren't allowed. I expressed my dissatisfaction with this policy, finding it unreasonable. In a loud and impolite manner, she questioned if I wanted the refund credited back to my card. I felt her communication with customers was inadequate. Despite claiming to be the manager, Taylor provided me with an incorrect number to contact for complaints, 1-[redacted].

I worked as a keyholder at store [redacted] in Dover, Delaware, until I was fired for missing a shift to babysit my son. Despite being the top performer on the sales tracker and often covering for colleagues who frequently called out, I was let go on my day off. The store manager, Katelyn Townsend, would sometimes have me work alone due to system errors, where she would have me clock her in to cover her absence. This situation allowed her to collect pay unjustly. The store faced numerous call-outs and a lack of organization, with items being misplaced and staff not contributing equally. Additionally, I noticed favoritism and unprofessional behavior, leading to my drastic reduction in hours after reporting theft. Despite my dedication and performance, I was treated unfairly. I plan to escalate this matter as necessary for resolution, as I believe my hard work and results deserve better treatment. My name is Andrew Campfield, and these issues involve Manager Katelyn Townsend and District Manager Doug.

My spouse bought something months ago and was persuaded to join the Backstage VIP program with a free trial offer. However, when attempting to cancel before the trial ended, they struggled to locate the account. Subsequently, they were charged, and only then could the account be found. Although the subscription is now canceled, a refund for the unjustly charged amount is pending. I find the situation absurd and wish for a prompt resolution with the refund processed accordingly.