Florida Power & Light Customer Service Issues

I was surprised by how high my recent bill was after experiencing 4 1/2 days without power due to a hurricane, followed by being hospitalized for surgery for three days. In the two weeks after, I didn't use much electricity, especially the air conditioning, which is typically set at 78-80 degrees due to my health. Despite other residents having minimal power loss, my bill remains elevated. I'm unsure if rates increased or if there is a hurricane-related premium applied. I live alone and mainly use my phone for internet access. It's essential for me to reach a real person for assistance rather than an automated system. I'm concerned about the bill discrepancy given my limited power usage and the significant outage period. Your prompt attention to this matter is greatly appreciated. Thank you. Prudence Walker

As an insurance adjuster working on a claim for a nail salon inside Walmart at [redacted] San Carlos Blvd, Fort Myers Beach, FL [redacted], I am looking into the power outage incident. It would be helpful to know the specific dates the location was without power and whether the outage was due to storm surge or wind damage in the area. I am Drew Mayfield from Engle Martin and Associates, Independent Adjusters. You can reach me at [redacted].

Last year, I underwent a challenging recovery from COVID and pneumonia which required an extended hospital stay. After facing health complications, including the need for oxygen support, I managed to return to work part-time towards the end of November. Despite my health struggles, my family also battled COVID, and I recently underwent a major surgery in late May. However, amidst all these difficulties, there were some issues with automatic bill payments for my FPL account leading to restrictions on my account. I kindly request assistance in reinstating automatic payments on my account to avoid any further complications. Thank you for your help.

Since Hurricane Ian, my electricity has been going in and out. A technician inspected and indicated that the issue might be with the power supply from FPL. It seems the underground lines connecting the box in my backyard to the meter may have been damaged by the storm. Interestingly, my neighbor faced a similar situation and had the wires replaced to resolve the problem. I am requesting immediate assistance to assess and replace any damaged wires. I can be reached at [redacted]. Thank you for your help. - Kat P.

I received a bill for $[redacted] claiming a late payment due to my bank allegedly refusing to pay. Upon checking with the bank, they confirmed no rejection and displayed no record of receiving the $8 payment. This situation is unusual for me as I ensure sufficient funds for bill payments. I'm perplexed. If you can provide documentation stating the rejection, I will involve the bank to resolve this matter. Legal action may be pursued, so please furnish the requested information promptly.

I experienced a violent attack at my HUD Section 8 apartment in Palm Bay on November 18th by a repeat offender. Ever since then, my life has completely changed. I have been a resident here for 11 months and have always been on time with my utility payments until this unfortunate event occurred. I am currently seeking assistance from the victims' advocate agency with the state district attorney's office. However, without transportation, the process is taking longer than expected. I kindly request a one-week extension to settle the remaining balance on my own.

I made the payment for my bill, but received an email saying that the bank returned it because they couldn't find the payment. After contacting my bank, they confirmed not receiving the payment request. Consequently, an additional $30 was added to my bill. Despite multiple attempts to reach out to FPL by phone, I couldn't connect with a live representative. I opted to make the payment again, but I am concerned it might face the same issue, resulting in further charges due to the unresolved communication problem with FPL.

I need to discuss a bill matter. I am attempting to pay my 85-year-old father's bill. A previous payment was returned because Venmo Visa is not accepted, even though it went through that day. I tried to pay through my bank, but encountered an issue. I am willing to pay an additional fee to settle this over the phone. Is it possible to have the two $30 charges refunded? Your assistance with this would be greatly appreciated, and I have learned how to properly make payments for him in the future.

I am very disappointed with FPL's billing service. I signed up for Budget Billing, but my bills have doubled compared to last year. I haven't altered my energy usage habits, yet the charges are excessive. I am requesting FPL to assess my meter as the consumption seems unreasonable. I'm out for work half of the day as well. My contact number is [redacted] and my address is [redacted] SE 26th Lane Apt. [redacted], Homestead, FL [redacted].

Lately, I have observed that after resolving payment problems, we have been able to manage our bills independently. However, there seems to be inconsistency in the billing process. Despite making payments online or over the phone promptly, there are delays in reconnecting the service, claiming the payment was not received. I have evidence in my bank statements to prove otherwise. It appears there might be errors in handling our account, and I am keen on resolving this issue promptly.

We did not receive an invoice for 2 months after being informed that the meter was broken. FPL assured us it was fixed, but we have not been billed for 2 months. I contacted them 10 days ago and was told our balance was $0. A field agent was supposed to contact me for meter inspection, but no one has reached out. Now the system shows our next bill is $[redacted], while our usual bill is $[redacted]/month. I am still waiting for a callback since my last inquiry.

I own a property in Crestview, Florida, located at [redacted] Honor Guard Way, Crestview, FL [redacted]. Even though I reside in California, I have a tenant living there. I recently received a notice from a collection agency regarding a missed payment from July [redacted], which I just became aware of. I will settle the bill but request direct contact in the future for any unpaid bills. Kindly reach out to me via email at the following address: Pamela Pung PO Box [redacted] Morro Bay, CA [redacted] [redacted] [redacted] or [redacted] I emphasize that I am the homeowner of the property at [redacted] Honor Guard Way in Crestview. Should there be any late payments by my tenant, please notify me using the above contact details. It is unfortunate that this has impacted my credit report, and I would like to avoid similar situations going forward. Thank you.

We recently transitioned to solar panels but are still receiving hefty bills that we cannot fathom. The feedback we received indicates that our solar panels are generating ample energy to cover our household needs and even contributing excess electricity back to the grid. We are baffled as to why we are being charged exorbitant amounts and are looking to rectify this with a payment plan once we ascertain the correct charges. Communicating with a real person is crucial for us to resolve this matter promptly. Our current bill stands at over $[redacted], which is unmanageable for us to settle in one lump sum. We aim to arrange smaller payments over a few months until we align our payments with the actual usage. We were under the impression that our bills would significantly decrease with solar energy offsetting our consumption. Your prompt assistance in resolving this discrepancy is greatly appreciated.

I am facing significant financial challenges. Today, my electricity was disconnected due to non-payment, and I recently spent $3,[redacted] last month on car repairs only to have it repossessed this morning. Without power, I risk losing all the food in my fridge and freezer, compounding my financial strain. I cannot afford the full $[redacted] to restore my electricity, but I am willing to make a smaller payment. Any assistance would be greatly appreciated. Thank you.

I would appreciate having someone come to my house to inspect my kneaders. My bills have reached almost $[redacted], which is much higher than the $[redacted] it would be without budget billing. I am unsure why I am consistently paying an extra $[redacted] each month. My neighbors' bills are significantly lower, with one paying $80 and the other $[redacted]. My current bill of $[redacted] seems unusually high, especially when I no longer use a main air conditioner. I rely on portable air conditioners placed in one window as needed, which have been sufficient. My contact number is [redacted], and my name is Laura B. You can reach me at [redacted]

The street lights on Monticello Ave in Merritt Island, Florida, near my residence at [redacted] have been out for over a year. The light in front of my house needs a new bulb. Despite multiple calls, no one has come to fix them. Two other street lights on the same street are also not working. This situation is dangerous, especially for children playing in the dark. Recently, my neighbor was frightened early in the morning, as she thought someone was following her when she couldn't see clearly. The account number associated with [redacted] Monticello Ave is [redacted], but I believe the issue doesn't pertain to the account. Please address this matter promptly for the safety of the neighborhood. Thank you for your assistance. - Nancy O.

I recently moved from Tamarac in December to Pembroke Pines. I am looking to settle my account balance at my new address, [redacted] South Hollybrook Terrace, Pembroke Pines, FL [redacted]. Each time I inquire, the amount I owe seems to vary. I am eager to clear this balance promptly. Kindly update my address details to reflect this change. It is frustrating not being able to speak with a representative to address this issue. Thank you for your attention to this matter. Laurie Tomchin. I would appreciate a swift response as I have been attempting to resolve this for the past three days.

I've been attempting to establish power for my new trailer, but have not received responses to my voicemails or text messages. I have been requesting assistance from Florida Power And Light for almost 11 months since initiating my service application on April 7, [redacted]. Progress has been stalled due to various installations such as well, septic, electric, and air conditioning, all of which are now completed. I am now in need of power to finalize permission for habitation. I kindly request assistance with this matter.

I am seeking clarification regarding the "Storm Secure Underground Program" after receiving a cover letter stating "no additional cost to you," which contradicts the online information stating a flat fee of $[redacted].49 due to FPL along with potential extra costs based on various factors. The program's packet I received seems oversimplified and misleading. Will my monthly bill increase to cover these expenses? I am concerned about underground lines being more expensive initially and their vulnerability to water and excavation damage, which can prolong repairs. Additionally, there is ambiguity regarding the impact of underground lines on property values. How long do underground wires typically last compared to above-ground ones, and has FPL needed to repair/replace existing underground wiring? These uncertainties need addressing before committing. Thank you.

I am interested in comparing my electricity usage and bills before and after working from home from [redacted] to [redacted]. I have realized that the FPL account's Billing History only provides the data back to March [redacted], which is not enough for my analysis. Therefore, I kindly request a file, preferably in .xls or .csv format, containing the number of days of service, kilowatt-hour usage, and billed amount for the years [redacted], [redacted], [redacted], and [redacted]. The file should include columns for 'Date', 'Activity Name = Electric Bill', and 'Amount', following FPL Billing History format. If an .xls file is unavailable, a printed text file with the required details would suffice as I am willing to input the data manually. Kindly send the file to my email address on record: [redacted] Thank you.