Florida DEO Agency Assist Customer Service Issues

My existing reemployment claim [redacted] has been locked. I have verified my identity through ID.me several times with no success. I have called the DEO over [redacted] times since Tuesday, May 25, and only managed to get through three times. Each time, the agent informed me they couldn't assist because my account was locked. I contacted [redacted] and spoke to an agent named Joanna on Thursday, May 27. She assured me she would expedite the process and that someone would reach out by the following Tuesday, but I never received any follow-up.*It has been almost six weeks without benefits, and my issue remains unresolved. I am unable to contact anyone as the DEO's email contact is ineffective, and phone calls go unanswered.*I am in desperate need of help and guidance from someone at the DEO who can resolve this issue promptly. Your assistance is greatly appreciated.*Thank you,*Gary F.

I have been receiving unemployment benefits since I was laid off. Initially, I received a Way2Go Card and the first few payments were deposited onto it. However, I switched to direct deposit into my checking account after that. I have tried to withdraw cash from the Way2Go Card, but I was rejected at Walmart on three different occasions. I am seeking assistance in accessing my funds from the Way2Go account without any further complications or stress. Recently, I visited the Brandon Career Center for assistance, only to find it closed and vacant. It would have been helpful to have known beforehand. I reside in Sun City Center, FL, and subsequently visited the Ruskin Center, where I was directed to contact the DEO. Unfortunately, I have been unable to speak to a representative at DEO and am unsure of the next steps to take. I am reaching out for guidance on how to resolve this issue.

Since April 1st, my UI has been locked, and it's now June with no resolution. Despite verifying and contacting the agency, my account remains locked. I couldn't even update my email due to this issue. I informed id.me that the email on file doesn't match what DEO has and requested the erroneous account to be removed. Attempting to reach phone services has been futile as all lines are consistently busy. Even emails to DEO workers have gone unanswered. The lack of phone service from DEO is frustrating, especially when trying to seek assistance.

I was hospitalized for several weeks and before that, I spoke to a helpful customer service agent at the [redacted] number. He informed me that there was an issue with the effective date of my claim and the date of my last income report. I believe he mentioned that my last day of work was 3-15-[redacted], and my claim was backdated to a date around the end of May or the beginning of June [redacted]. He advised me to contact a claims specific agent to correct these dates as it was a common automated error. Due to my hospitalization, I couldn't address this matter sooner. Now that I am feeling better, I need assistance to rectify this discrepancy. Thank you for your help.

I received an overpayment notice from the site, stating I owe money back. On March 18, [redacted], I was unable to return to work due to health reasons and stayed in touch during six weeks. After a work-related injury on December 29, [redacted], I moved and sought medical treatment. Following my last therapy session on June 26 and a doctor's visit on the 28th, I was told I had recovered to my limits with some restrictions. However, when I tried to claim benefits for June, I was informed of the overpayment. I have been actively seeking employment, including remote opportunities, without success. I have been attempting to reach out to resolve this issue but have faced challenges. - Bonnie B. Clark, [redacted].

I submitted a claim on June 28, [redacted], and only received payment for two weeks. They owe me from June 28, [redacted], to October 3, [redacted]. Despite trying for over a year, I have not been able to reach anyone helpful, just a runaround. Two weeks ago, they changed my collection dates and required a password change to log in. After finally gaining access, it now states that during one week I was self-employed, which is not true. It says I had until January 21, [redacted], to appeal, but how can I do that for an issue that hasn't been present for over a year? The system also indicates that the appeal period has expired. The amount owed sums up to over $9,[redacted]. I have contacted various numbers, sent letters, and faxes to the main office without any responses. I have evidence with snapshots of my computer screen from [redacted]. Despite all these challenges like pending issues and inability to appeal, I am seeking assistance. - Marlene E.

Two months ago, I went online to file my hours and was asked to verify my identity. Despite verifying immediately, I remained locked out for nearly two months despite multiple calls to DFEO. Finally, I gained access but could only file for my current hours for benefits. When I tried to go back to claim benefits for the period I was locked out, I was unable to do so as it was deemed too late. I contacted DEO and was assured the benefit time would be excused, but I never received the page to claim that period. Now, I find myself locked out again after days of trying to file. Despite being prompted to verify my identity, the page shows I have already done so and directs me back to DEO to claim my weeks. I'm extremely confused and unable to reach anyone on the phone. This situation has caused me to lose out on benefits unfairly, and I urgently need assistance.

I am experiencing a severe issue with my Florida DEO account. Initially, my personal information was compromised, and although my account appeared locked, I could still access it. However, upon trying to claim benefits, I encountered difficulties. Following a cumbersome process with ID.ME to verify my identity through video chat, my account was completely locked, leaving me unable to log in. Despite submitting the necessary information again, I now have to wait for the DEO to unlock my account. Many others in similar situations are reporting significant delays, some waiting for weeks or even months. This delay is affecting my livelihood, as I am currently homeless and struggling to meet my basic needs. Contacting the DEO for assistance is also proving to be nearly impossible as there is no option to speak with a live representative. This lack of support is exacerbating an already dire situation, leaving me feeling desperate and unsure of what to do next.

Good day, my name is Jose Maestri, Claimant No. [redacted], born on April 7, [redacted]. I requested assistance on June 6, [redacted]. Initially, my account was frozen for ID verification, which I complied with. When it was frozen again, I had to contact the Attorney General for resolution. Despite this, I have not received any compensation from DEO, nor have I been issued an ATM payment card. When I try to call the listed numbers at 7:29 AM, the office is not yet open, and shortly after, all lines are busy, which is frustrating. After emailing the Attorney General and not receiving any response, I am still waiting for assistance. Being retired and relying on part-time work, the lack of benefits for the past two months has put me in a difficult situation. I kindly request your help with this matter.

I encountered an issue when trying to log in on Wednesday as the system said I was locked out. I need assistance with accessing my benefits but have been unable to reach anyone despite calling all the provided numbers. My name is John A., a claimant born on 04/20/[redacted], and I've filed for an appeal but am unable to log into my account. Facing difficulties accessing my Florida Reemployment Assistance account, I'm unable to proceed after one unsuccessful attempt and need to change my PIN. It would be beneficial for the system to allow email communication for problem-solving instead of frequent lockouts. Unfortunately, I'm once again locked out of my UI Florida account and struggling to reach customer support. I need to review my status and messages but can't due to the lockout. After a single login attempt, my account got locked, and I received a notification about it. I'm encountering issues with logging into my DEO Reemployment account after being locked out. Unable to reset my password online with DEO, I'm locked out of my account. Seeking assistance for a PIN reset as I've been locked out of my Connect account. My account and personal information with Florida DEO were compromised, creating further challenges.

I recently received a letter notifying me of an overpayment issue that I would like to address. I have been attempting to reach a customer service representative by phone, but have been unsuccessful due to long wait times and an automated message directing me to try again later. The online help option was also not user-friendly for me to input my information. I have all the necessary paperwork from when I first applied for benefits and cannot find any indication of an overpayment. My Claimant ID is [redacted], and my Claim ID is [redacted]-01. You can reach me at my email [redacted] or call me at [redacted]. Since I am unable to hold or leave a callback message as before, I would appreciate a prompt resolution either via email or a phone call. Thank you in advance for your assistance. - Bonnie H.

Addressed to: DEO PO Box [redacted] Tallahassee, FL [redacted] I have not received unemployment benefits for over three months without any clear explanation. Despite the message indicating that my application is being processed, I have been unable to check the status due to repeated system errors with no pending issues shown. My attempts to contact support have been unsuccessful; phone lines have been unresponsive, and online messages have not resolved the issue. I've even been assured multiple times through CHAT that my case has been expedited. I was receiving payments normally until they abruptly stopped, even though my account is active on the Employ Florida Marketplace. I have noticed missing job search entries from June and have documentation to rectify that. I have exhausted all my options and seek assistance in resolving this matter promptly. Thank you, B. Phelps, Claimant ID: [redacted].

I submitted my unemployment application on June 18th. After receiving an email requesting some adjustments, I corrected them. I received a letter confirming my eligibility and the amount I would receive. When I tried to access my account on the website, it was locked. I reached out through the contact page, updated and submitted new identification documents. After a few days, the account was unlocked, allowing me to claim weeks. During the process, I encountered an issue regarding income from a company I never worked for. I revisited the website, amended the information, and successfully filed for the weeks (June 13-19 and June 20-26). Unfortunately, my account was locked again when I tried to file for the following two weeks. Despite numerous attempts to contact support, including reaching out to specific agents, I have not received assistance. Facing financial strain for two months without benefits, I am seeking urgent help.

I have been facing difficulties in receiving my RA benefits since my claim was locked in December [redacted]. Despite numerous attempts via phone and email, I have been unable to make progress. Following an appeal, I was instructed by the appeals officer to contact a specific number after 72 hours to obtain my retroactive payment. However, I have encountered the same challenges in claiming my weeks and reaching the designated number provided. This ordeal has been draining, especially as I need to keep my claim active by claiming weeks. I am struggling to make ends meet at 55 years old, and the financial assistance is crucial for my fresh start after a challenging year. Your assistance in resolving this matter would be greatly appreciated.

I have been unemployed since July [redacted] and have been filing my claims regularly until August of this year. However, after registering with the ID.me / DEO program for secure identification, my identification has been completely messed up. When I try to verify myself, I am not recognized. The last check I received was dated 9/1/[redacted], leaving me unable to file for August and September. I have been struggling to get assistance as the system is unresponsive. I was advised to call [redacted] and select Option 3 by the Nassau CareerSource Center, but there seems to be no such option, resulting in disconnections. I am in dire need of help to resolve this issue. My name is now showing incorrectly as Nalen Yvonne Laleski instead of MARY YVONNE ZALESKI due to ID.me/DEO changes. This mix-up has caused me great distress, and I am reaching out for assistance.

My unemployment benefits have been suspended since my employer, Indel Webasto Marine USA, settled a lawsuit regarding illegal firing and used a payment on an employee payroll account to defraud state and federal tax filings. Since the suspension in July [redacted], I have not received a response from Florida Unemployment. The benefits were scheduled to discontinue in September [redacted], and I still have not had any communication since July [redacted]. I am currently unable to access my online account and believe I am owed 6 to 8 weeks of unemployment compensation. I am requesting a hearing to resolve this issue as I should not lose benefits due to my employer's actions. Please contact me at [redacted] or email me to address this matter promptly.

I have been struggling to update my address in my account for a while now, approximately 3.5 months. I have dedicated numerous hours to this task. Due to selling my house, my current address is no longer valid. My previous address was [redacted] S. Edgewater Cir, Labelle, FL [redacted], as well as PO Box [redacted], Labelle, FL [redacted]. My new address is [redacted] Holly Rd, Fort Myers, FL [redacted]. I have attempted to make changes through the website, which has been a frustrating experience for me. I urgently need to update my information for tax purposes, and I am feeling overwhelmed and in need of assistance. I have tried to reach out before without any response, and I am getting increasingly frustrated. Please address this matter promptly. Thank you.

In July [redacted], I ceased claiming weeks, and now I am unable to access my account. Despite attempting ID.Me verification, I keep getting redirected in circles without reaching the DEO login screen. I've made numerous calls, but each time the call is disconnected after the automated message advises me to seek online assistance, which has not been helpful. I urgently need support to regain access to my account so I can obtain my [redacted] for tax filing and monitor my funds. It was unexpected for me to have money withheld due to unemployment, as I followed all guidelines correctly. I am in need of immediate assistance to resolve this issue. Thank you.

Subject: Assistance Needed to Obtain [redacted] Form for Unemployment Benefits Greetings, I am reaching out for assistance with obtaining my [redacted] form for unemployment benefits received in [redacted] from the Florida DEO. Despite attempts to contact them, I have been unable to reach a representative via their hotline or online platform. The instructions provided by the Florida DEO to update my email address have not resolved the issue as I am unable to access my information on their website. To facilitate communication, please forward the 1099G tax form to either of the following email addresses: [redacted] or [redacted] I appreciate any help in resolving this matter promptly. Thank you, Felix A. Somarriba

I have been attempting to file for unemployment benefits but encountered a message stating that I do not have enough wages in my base period to qualify for a claim. Despite logging into DEO Connect and completing the required job searches, I still face issues with my Claimant ID: [redacted], instructing me to file back on 05/02/[redacted]. I am confused as to why sufficient wages are necessary when I am currently unemployed and seeking benefits. I am in need of assistance as the Claimant page shows that I am in a Monetary Status of Ineligible. My name is Yvonne S., and you can reach me at [redacted].