FlipKart Customer Service Issues

I am reaching out regarding a refund request for a recently picked up item. Here are the order details: Order Number: OD[redacted][redacted]0 Name on Order: C. Singh Pickup Date: 16 August [redacted] Item Description: Nawabii Women Kurta and Palazzo Set, Size: M, Colour: Green Amount Paid: ₹[redacted] Upon receiving the item, I discovered a significant defect not mentioned in the product description. The defect makes the item unusable and is eligible for a refund under Flipkart's return policy. I have attached images for reference. I kindly ask for the refund process to be initiated promptly, acknowledging the item has been picked up. Although the standard procedure waits for item return to the warehouse, a swift resolution would enhance customer satisfaction. As a long-term Flipkart customer, I value the platform's service quality. I trust you will consider my refund request promptly given the circumstances. Please provide an update on the request status and the expected refund timeline. For further assistance, contact me at Your [redacted] or [redacted] Thank you for your attention to this matter and assistance in resolving the issue.

I ordered online from Maine for a product that was priced at [redacted], but the item I received is priced at [redacted]. The difference has cost me some extra money since the one I ordered costs [redacted]. I have tried reaching out to Flipkart, but they are not being helpful. I feel like I am the one bearing the loss here. How can they operate like this? I demand a refund of 110rs for the difference in price. This situation is frustrating because I just received a different product than the one I ordered.

Regarding my recent order, I would like to address some concerns. I had ordered 10 kg of vermicompost and made the appropriate payment for that quantity. However, upon receiving the package, I discovered that it only contained 5 kg of vermicompost, despite the label on the packet stating it was 10 kg. This discrepancy is quite alarming as I received only half of the expected amount. Furthermore, the packaging of the product I received differed significantly from what was displayed on your menu. I am curious as to why a lesser amount was supplied and why the packaging did not match what was advertised. S.C.W. Gurgaon [redacted]

Hello, I purchased a HP laptop for INR 47,[redacted] from Flipkart, but upon delivery, I received a defective product from a different brand. Despite following their return policy, they refuse to accept the return, claiming the seller sent the correct item. However, I ended up with the wrong and faulty product. They are not offering a refund or return now. Any suggestions on how to proceed with getting a refund would be appreciated.

I recently bought a pair of men's running shoes with Order Id: OD[redacted][redacted]0 on August 20, [redacted]. The delivery was made on August 24, [redacted], but unfortunately, the quality of the shoes was not up to standard. I promptly raised a return request on the same day, which was accepted by Flipkart, who provided me with a scheduled pickup date for the return. However, the seller has not yet picked up the shoes. To my dismay, I received a message from Flipkart yesterday stating that the return is no longer possible due to being outside the permitted timeline. It is frustrating that despite my timely return request, the seller failed to pick up the item. I am seeking urgent action to address this issue.

I recently purchased a Pigeon Air Fryer from Flipkart, and upon delivery today, I noticed it was an Open Box delivery. The delivery person placed the package at my doorstep and asked for a knife to open it. Upon inspection, there was no plastic or tape sealing the box, and he quickly left after initiating the unpacking process. I requested to examine the item for any damages, but he refused and left in a rush. Upon inspecting the Air Fryer, I discovered a broken handle. When trying to contact the delivery person, he did not respond. I tried to initiate a return through Flipkart but was told it was not possible due to it being an open box delivery. The entire situation seemed suspicious, especially the way the delivery was handled. I hope this issue can be addressed promptly. Thank you.

Every time my order gets canceled without my knowledge. This has happened twice before, and finally, yesterday after speaking with the person taking my order, I received a message at 7:00 am today saying my order has been canceled. I want to know why my order has been canceled twice now, and I demand that either my order be delivered today or I will lodge a complaint in the consumer forum. I will complain about both Flipkart and the individual who called me. I will even file an FIR against the person in the police station under their name because they assured me yesterday that my order would be delivered today, but it has been canceled today.

Dear Sir, My name is Murukesan Ayyappan, and my registered mobile number is [redacted]. I am reaching out to inform you that I placed an order for a refrigerator with the order number OD[redacted][redacted]0. I made the payment using Flipkart Pay Later. Unfortunately, the dealer canceled my order and informed me that the cash would be refunded. However, to date, I have not received the refund in my Flipkart account. The payment included the installment for the product. I kindly request you to look into this matter and ensure that the exact installment amount is refunded to me so that I can purchase the product (Airticket and coconut virgin oil). Thank you for your assistance. Murukesan Ayyappan

Dear Customer Service, I have been a loyal Flipkart Plus member for years. I recently faced a frustrating situation with a sofa cum bed purchase. Despite multiple attempts to have it installed, no technician showed up. My return requests were initially rejected without explanation. When a technician finally examined the product, he incorrectly reported no issues, leading to the rejection of my return again. Subsequent attempts at installation revealed the product was damaged ("DOA"). Subsequent promised technician visits did not occur, and my return was rejected once more. The communication between customers and Flipkart seems inconsistent, and it has become tiresome to repeat my story every time I call. It has been nearly two months since my money was withheld, causing significant stress. I have retained all communication from Flipkart and now feel compelled to seek a refund and compensation, as this experience greatly contrasts with my positive encounters with Amazon. If this issue remains unresolved, I may have to consider legal action through the consumer court. Best regards

I have been a loyal Flipkart Plus customer for many years. Despite my numerous orders, I recently encountered a frustrating experience with a Flipkart executive. I purchased a sofa cum bed (Order ID: OD[redacted][redacted]0) that came with installation, which was never completed despite my repeated follow-ups. Following multiple failed attempts, I requested a return through the app, only to have it rejected without explanation. After a second return request, a technician visited, found no issue with the product, and rejected the return. I later agreed to installation, but the product was damaged and deemed unreturnable. Despite this, no further action has been taken, and my return was rejected again. The lack of communication between customer feedback and ticket updates has been frustrating, requiring me to repeat my story with each call to Flipkart. It has now been nearly two months since my payment of [redacted] was withheld, causing me significant distress. Unlike my experiences with Amazon, I am considering legal action if a refund and compensation are not provided promptly. My contact number is [redacted].

I want to refund my money because your software card is not fulfilling my requirements. 8 Times Refund requested. I don't know what happened. Every time customer care executive told network issue from past 15 days problem is with you not blaming us that the return request date has expired. I want the product to be refunded immediately without fail. This is 8th time where are giving complaint to return the product. Mon No. [redacted]

I want to refund my money. Because your product did not fulfill your commitment. [redacted] 8 Times Refund rejected. I don't know what happened. Every time customer care executive told network issue. Promptly issue from past 15 days problem is with you and blaming us that the return request date has expired. I want the product to be returned immediately without fail. This is 8 times where are giving compliant to return the product.

I need assistance with returning my phone within the 7-day replacement warranty period. I am not satisfied with the phone and have been trying to return it since the day I received it. The app mentions that the delivery is open box, but it was not. I request the return option to be enabled or initiated from your end as the return date is nearing. Your customer service has not been helpful in resolving this matter, as they advise to contact the seller despite being within the return policy. This needs immediate attention and confirmation. I have been trying to resolve this issue since the beginning to no avail. The service I have received so far is poor, even the redressal officer was unable to help.

Dear Flipkart Team and CEO, I am writing to bring to your attention the poor customer service experience I have encountered recently. I purchased a phone from your platform, but it was not as expected. I have been trying to return the item since the day I received it, but the app is showing an incorrect reason for not accepting the return. I urgently need assistance in processing the return and receiving a refund. The return window is closing in 2 days, and I hope this matter can be resolved promptly. Despite my efforts to contact customer service, I have not received a satisfactory response. The representatives are not able to help with the return request, redirecting me to the seller instead, which is not in line with your return policy. I kindly request your immediate attention to this matter and swift resolution of the return process. Sincerely, [Customer]

I've had a frustrating experience with Flipkart while trying to update my phone number. The process requires OTP verification on both the old and new numbers, which is inconvenient. When I attempted to update the number, I received an error message saying the identifier is already in use. This kind of obstacle seems outdated and unnecessary in today's digital age. After trying to deactivate my account and create a new one, I was informed that the number is already registered. It's been a nuisance trying to navigate these issues with Flipkart. I understand why customers might prefer Amazon's smoother processes.

Dear Sir/Madam, I hope this message finds you well. I am writing to address the issue of my blocked Flipkart account due to a pending transaction for which I have already made the required payment. Despite settling the payment, my account remains locked. I am seeking urgent assistance in resolving this matter. Attached is the proof of payment for your review. The mobile number registered with my Flipkart account is [redacted]. I kindly request immediate action to either unlock my account or provide prompt assistance with this situation. Should you require any further information, please do not hesitate to get in touch. Thank you.

Hello Flipkart, I recently purchased a product (Order ID [redacted][redacted]0) and received it in a size L instead of the XL I had ordered. I'm not comfortable with this size, and when I reached out to customer care, I didn't receive any response via phone or email. I have been a loyal customer of Flipkart for 12 years, but experiences like this are making me lose my trust in the company. Can you please assist me with this issue?

I feel extremely disappointed with my recent order experience. Instead of receiving the watch I ordered for my child, I received two cards in the delivery box. It's hard to believe that such a mistake occurred. This breach of trust is unacceptable. As a result, all employees in our company will not be using Flipkart for any future purchases. Thank you.

Dear Sir/Madam, I was surprised to receive a message about my blocked Flipkart account. I believe the issue is on the product's side, not mine. As a loyal Flipkart customer and a member of Flipkart Plus with various super coins, activation codes, and wallet balance in my account, I kindly request your assistance in unblocking my account. I have spent over Rs. 1 lakh on shopping and have always been a satisfied customer, not a seller. I hope you can understand my situation and help me unblock my account promptly so that I can continue shopping happily on Flipkart. Thank you for your assistance. Sincerely, Prasenjit S.

Hello, my name is Kabi. I recently bought women's innerwear through the Shopsy app using cash on delivery. However, after placing the order on 12/09/[redacted], I made a payment of Rs.[redacted]/- via Google Pay. Despite this, the Shopsy app showed that my payment was still processing. When the item was delivered on 16/09/[redacted], the delivery person asked for the payment again, mentioning that I should receive an OTP for the initial payment. As my payment was still pending according to the app, I made a second payment to the delivery partner to receive my item. Although I was satisfied with the product, I paid twice due to the initial processing issue. The delivery person assured me that the first payment would be refunded in 2-3 days, and if not, I should contact support for a refund. I am requesting a refund of Rs.[redacted]/- for the duplicate payment. My order ID is OD[redacted][redacted]0, and the seller is TanishaFashion307.