FlipKart Customer Service Issues

Grievance Officer Flipkart India Subject: Account unblocking request Dear Sir/Madam, I am writing to address the unavailability of my Flipkart account, number 9XYZABC49, which has been inaccessible for over a week. Despite numerous attempts to contact customer support, I have not received any assistance from the customer service team. I trust that this issue is due to a technical glitch and am hopeful that Flipkart will promptly resolve the matter. I kindly request the immediate unblocking of my account so that I may resume making essential purchases. Your prompt attention to this matter is greatly appreciated. Thank you for your cooperation. Sincerely, Ankit

Dear Sir/Madam, My name is Bhawani, and I have a Flipkart account linked to mobile number [redacted]. I recently ordered a Mi brand cellphone with order ID OD[redacted][redacted]0. Unfortunately, the product I received was defective as it played double videos on YouTube. After several attempts to resolve the issue with Flipkart, the product was replaced but the problem persisted. I requested a return, but the pickup was repeatedly postponed by Flipkart without anyone coming to collect the item as scheduled. Today, I waited for the pickup without any success and was later informed that the pickup was attempted, which was untrue. This has been ongoing for about a month now, and I urge Flipkart to refund my amount within 24 hours to avoid further action. As a student with upcoming exams and a YouTube channel to manage, this situation has caused me considerable distress. If not resolved promptly, I will have to seek legal recourse and share my experience on social media. Thank you.

Hello team, I recently purchased a phone from Flipkart with Order ID: OD[redacted][redacted]0. I participated in an exchange offer, but during the inspection, the delivery person claimed my old phone had scratches and asked for an additional Rs [redacted], which I paid. However, upon checking my bill, there was no mention of this charge. I tried to reach out to the delivery person multiple times without success. I contacted customer care, and despite assurances of a resolution by April 16th, the issue persists. I faced difficulties reaching customer service, with calls being disconnected and lack of follow-ups. Additional complaints were raised, leading to delays and frustration. I expected better service from Flipkart compared to my experiences with Amazon. While Rs [redacted] may not seem significant, it matters to me. I urge you to investigate this matter and address the problem promptly. Thank you, Himansh Verma

I had a disappointing experience with the E-kart courier service partnered with Flipkart. The courier demanded an extra [redacted] for delivering the product. Despite meeting all criteria for the phone I ordered, the courier spent an hour checking it and then falsely claimed there was a screen issue. After I gave the extra money, he suddenly said the phone was fine, without providing an updated invoice. This happened again with another order, where he refused to deliver until I paid extra, showing a lack of transparency. I believe this behavior is dishonest and reflects poorly on Flipkart. In contrast, I had a smoother process with Amazon where they checked the phone without any issues. Flipkart's service has been disappointing recently, and I hope they address these unethical practices.

I ordered a Symphony 35-liter air cooler from Flipkart on March 21, [redacted]. It was delivered to me on March 27, [redacted]. I raised a complaint on March 29, [redacted], regarding a refund or replacement. So far, Flipkart has not provided any reason for the delay. Every day, they keep assuring me that the issue will be resolved soon, but no action has been taken yet. This delay in resolving the matter is frustrating, and I feel the need to escalate my complaint against Flipkart.

Hello, I am Amit Singh Panwar from Baraut. My Order ID is OD[redacted][redacted]0. My mobile number is [redacted]. I am writing to report an issue regarding a delivery boy from Baraut Ekart company. This delivery person, whose mobile number is [redacted], has behaved rudely towards me while delivering my order. Initially, he directed me to a village called Sarurpur to receive my order where he continued to be disrespectful. Following this unpleasant encounter, I attempted to contact him the next morning, but he kept cutting my calls. Frustrated, I visited the Ekart office to inquire about my order. They informed me that it would arrive in one or two hours, yet the order is still pending. I kindly request prompt assistance in resolving this matter. Thank you, Amit Singh Panwar Baraut, Dist. Baghpat Uttar Pradesh [redacted]

Regarding my recent order of Haldiram's Gujarati Kachori, I received 3 packets on 21 April [redacted] delivered by Jitendra Rathor. Unfortunately, one of the packets was tampered with and empty, missing the product details cover. Upon contacting customer service, Avishek called and promised a refund, requesting bank details which I believe unnecessary, preferring a check instead. However, after the call, there was no follow-up. Despite further attempts to contact customer care, I faced a similar issue with a lady, who disconnected after proposing to put me on hold. The multiple communication attempts to resolve a simple problem surprise me, as other e-commerce companies handle such issues more efficiently. I hope for a prompt resolution. Meena Chakravorty.

I am reaching out to address an issue with my return request. I recently purchased a treadmill worth $[redacted] with Order ID [redacted][redacted]0 that I now wish to return for a refund. Unfortunately, the product installation occurred after the return window had closed, preventing me from initiating the return. Despite my multiple attempts to request a return, the customer care team has not been handling my case effectively. They call me to confirm my details, only to abruptly end the call without resolving my issue. The in-app status shows my complaint as resolved, though it remains unresolved. I urge Flipkart to rectify this matter promptly. After speaking with the company, they are willing to accept the return but require Flipkart to arrange the pickup. Once collected, I will receive my refund. Please expedite this process for me. Sincerely, Ayukuddin K. ([redacted]) or ([redacted]02)

Today, my return was rejected once again, even though the person did not come to pick it up. The product does not fit well, and when I tried to return it, I was informed that it lacked a seal or tag (*which it did not have when I received it*) and I also had no physical copy of the invoice, leading to the rejection. Although Flipkart promised to cancel the return the next day when I spoke to them on the phone, it has not been done yet. I urge you to please assist me promptly. I am very disappointed with the poor quality check process, and unless this issue is resolved promptly, I will have to stop using Flipkart. Additionally, Flipkart refuses to acknowledge the detection risks in their quality checks.

Hello Team, I am writing about my recent order: OD[redacted][redacted]0. I ordered 3 products to be delivered on April 27. Unfortunately, only 2 were received: LOreal shampoo and Himalaya Face Wash. My account indicates all three items were delivered, but Clinic plus shampoo is missing. I am concerned about these delivery issues and would like to prevent them from happening again. My brother may have CCTV footage from our shop showing the package being opened upon delivery. Please investigate the delivery person and how this error occurred. I prefer communication through WhatsApp on the number listed in my Flipkart account. Anticipating your prompt response. Thank you, Aman

Subject: Urgent Attention Required - Installation and Demo Issue with Whirlpool AC Order Hello Team at Flipkart, I am Sathish from Thoraipakkam, Kanchipuram [redacted]. On 23rd April [redacted], I placed an order for a Whirlpool Air Conditioner (1.5 ton 3 star split inverter AC - White) through your platform. The order was delivered on time, but I encountered an issue with the installation and demo service. Despite paying for it alongside the purchase, it was canceled without my consent. Upon contacting the Whirlpool team, I was informed that Flipkart has not processed the payment for the installation and demo. I have made numerous attempts to resolve this matter, reaching out to Flipkart customer care and Whirlpool technical support. Unfortunately, I have not received a satisfactory response. I urge your immediate attention to this matter. As per our previous conversation, the installation and demo should be completed by 8 p.m. today (30th April [redacted]). Failure to do so may result in me seeking legal action. The focus here is not the monetary aspect but the level of service provided to customers. Your prompt resolution of this issue is essential. Thank you, Sathish

Hello, I am a user on Flipkart. I recently ordered two watches from Flipkart. The first one is a SONATA Analog Watch for Women sold by Wizrob Fashion for ₹[redacted], and the second one is a VAN HEUSEN Analog Watch for Women sold by RetailNet for ₹1,[redacted]. I did not like either of the watches, so I initiated a return and requested a refund. Flipkart informed me that the refund would be processed to my bank account, initially mentioning dates like 27-04-22, then 02-04-22, followed by 3-04-22, and finally settling on 09-04-22. The total amount to be refunded is ₹2,[redacted]. As I am in need of the money during these trying times, I am quite concerned about the delay. I hope my hard-earned money can be returned to my account promptly. Your assistance is greatly appreciated.

Hello, I recently purchased Nu Republic Vybe earphones. It's frustrating because this is the second time I'm trying to replace them, but no action has been taken. The issues I'm facing are the fast battery drainage, lasting only 2 hours after a full charge, the power button being unresponsive, and the volume buttons not functioning correctly. As a field executive, I heavily rely on my earphones from morning till evening. Regrettably, I haven't had any contact from customer service yet. I am reaching out to Flipkart, as I trust their customer service and hope they can address these problems promptly. Your quick assistance in resolving this matter would be greatly appreciated.

Dear Flipkart Team, I am writing to inform you that I initiated a return request for a product, and a pickup was scheduled. However, the appointed person did not arrive for the pickup and falsely claimed that the product did not match. This behavior is damaging to your company's reputation. The Flipkart team assured me that the issue would be resolved by May 9th, which is also the deadline for the return. I urge you to address this urgently by assigning a pickup individual by today or tomorrow morning. Despite contacting the pickup person multiple times as per the message, he stated that my case was not assigned to him. If the product remains unpicked, there is a concern that I may receive a message indicating a different product was returned. Thank you, Harish Chandra P.

I have not been satisfied with the assistance provided so far. Yesterday, your employee assured me that my order for dog food would be highlighted and delivered before 7 pm. It is now 12:30 pm the next day, and the order has not arrived. Dog food is crucial as we have been facing feeding problems for our dog for the last two days. I urgently request your team to resolve this issue promptly. I requested to speak with the supervisor, but after being put on hold for 5 minutes, the call was disconnected. I am still waiting for a callback from [redacted].

I placed an order on May 2nd, [redacted], with a delivery date initially scheduled for May 6th, which was not met. Despite receiving an email confirming delivery on May 8th and then again on May 9th, the order has still not arrived. The lack of updates and delays have been very disappointing. If timely delivery cannot be guaranteed, the estimated timelines should be removed from the status. Considering cancelling my subscription with Flipkart due to these issues.

I recently ordered a Tummy Trimmer from Flipkart with a delivery set for Monday, May 2nd, [redacted]. Upon receiving the product, I noticed it was not the correct color. I initiated the return process the very next day. The pickup for the return was scheduled for May 6th, [redacted]. However, when the delivery person arrived on that day, they refused to take the product due to the color mismatch. They advised me to submit a new return request citing the color issue, which I promptly did. The return pickup was then rescheduled for May 9th, [redacted]. To my disappointment, I later received a message from Flipkart stating that the pickup was canceled, despite being informed earlier that morning about the pickup being scheduled for that day. I kindly request Flipkart to facilitate the return and process my refund promptly.

I placed an order on April 26, and the money was deducted from my account for it. However, Flipkart cancelled the order claiming they didn't receive the payment, despite ICICI Bank confirming the successful transaction via email. I am seeking a refund of Rs 12,[redacted] and request to update my phone number to [redacted]. Despite numerous attempts to contact customer care, each time the chat is initiated to explain the issue, the customer service agent disappears, and a new one joins, requiring the problem explanation repeatedly to about 15 to 20 agents. We were informed via email that the issue would be resolved by May 10, then another email extended it to May 11. Since then, there has been no further communication. I urge a swift resolution to avoid legal action.

I bought a Sansui AC four years ago, and the compressor recently malfunctioned. After Sansui and Flipkart technicians inspected it, they confirmed the issue and agreed to refund the purchase as it couldn't be repaired. I received an email from Flipkart Customer Support requesting my updated bank information to process the refund for the Sansui 1.5 Ton 3 Star BEE Rating [redacted] Inverter AC that was purchased with the order ID OD[redacted][redacted]0. They mentioned an amount of Rs.[redacted]/- for the refund but stated that my bank details were not updated on Flipkart. I need to provide my account holder's name, bank name and branch, account number, and IFSC code for the refund to be processed. Thank you for your assistance.

Dear Sir/Madam, I am a Flipkart Plus member and have been using Flipkart since its launch. This is the first time I am facing an issue with returning a product with Order ID *OD[redacted][redacted]0*. I purchased this product on May 1st, and upon receiving it, I noticed that it did not have a brand tag and the fit was poor. When I tried to return it, the collection agent rejected the return citing the lack of a brand name. I reached out to customer support, provided screenshots and a call recording, but I have not received any assistance from the higher team despite multiple requests. Now, my return period has expired, and I am being told the product is not returnable. I have consistently tried to initiate the return from day one until the deadline, but I was always directed to the customer support team. I kindly request your assistance in processing the return for the mentioned order ID without the brand name. Sincerely, Akash Batra