FlipKart Customer Service Issues

Hello, I'm Vincent from Thrissur, Kerala. I purchased a POCO M4 5G mobile from Flipkart through Mr. Joshy on May 5, [redacted]. Unfortunately, upon using it, I encountered two issues: poor Wi-Fi signal response and disturbances during voice calls. As an Accountant working in a Jewellery concern, many staff members noticed the same issues and Mr. Joshy raised a complaint on my behalf on the fourth day. Despite service visits confirming no problem, my mobile remains unusable due to these issues. A visit to a Mi service center verified a network problem. Given it's only been ten days since purchase, I prefer a refund or replacement. Please address this promptly. I've been a loyal customer of Flipkart for over nine years. You can reach me at [redacted] or [redacted]. Your customer service has disappointed me.

I recently purchased a Steelbird S1R2K helmet on May 14, [redacted], and it was delivered on May 23, [redacted], after 10 days. However, upon receiving the product, I noticed that the paddings inside were duplicates. When I requested a replacement, I was informed it would take an additional 11 days, which seems too long considering the initial wait. Waiting another 11 days for a replacement would bring the total to 21 days, almost a month in total. I urgently need a new replacement within 5 days to avoid any safety risks due to the duplicate product. I am extremely frustrated with this situation and the delay. I hope for a prompt resolution to this issue. Thank you.

As a loyal Flipkart customer, I am reaching out about my recent order experience. On 25th April, I received a damaged Apple iPad Air (Order ID: OD[redacted][redacted]0). I promptly requested a replacement, providing images of the damaged product and my ID for verification. The replacement was approved by the Seller: HydtelRETAILSsales, however, Ekart Logistics (Delivery Executive: FMPP[redacted]) has not picked up or replaced the item as promised on multiple dates, including 18th and 25th of May. My Pickup/Replacement ID: FMPR[redacted] is also untraceable. Despite no delivery attempts or updates, my product remains unreplaced. I am disappointed by the lack of communication from the customer care team and the vendor partner. With three failed delivery attempts, I urge for a swift resolution before escalating the matter further.

Dear Sir/Madam, I am Dr. R.G. I have reached out multiple times via email regarding the issues with my Nokia Android TV 55-inch. Despite technician visits, the replacement motherboards provided have not fixed the problem. During the latest visit with Mr. A., I requested a product replacement due to the ongoing frustration. He advised contacting customer care to request a solution. In Mr. A.'s presence, I called customer care and connected him to assist in explaining the situation. Although efforts were made to escalate the issue to Mr. S., he declined to send an email. After further discussions with customer care and Mr. A., a promise was made to receive a resolution via email, which hasn't happened yet. I am eagerly awaiting your assistance in resolving this matter promptly, either through a replacement or a refund. Best regards

Subject: Urgent Action Needed Regarding Hacked Flipkart Account To Whom It May Concern, I wanted to report an incident that occurred this evening, May 26, [redacted], involving a call I received from a number displayed as flipkart customer support ([redacted] [redacted]). The caller claimed to resolve two ongoing issues with my Flipkart account. Unfortunately, after a brief conversation, I inadvertently provided an OTP, resulting in my account being hacked. Subsequently, an unauthorized transaction of Rs 12,[redacted] took place at 6:39 PM for a mobile purchase through my Flipkart Paylater. I urgently require the following actions to safeguard my compromised account: 1. Immediate closure of Flipkart Paylater with cancellation of the Rs 12,[redacted] transaction. 2. Prompt deletion of all card information stored on my account. 3. Reset of my Flipkart account credentials. 4. Halting any transactions post 5:30 PM on May 26, [redacted]. 5. Investigation and action against fraudulent calls claiming to be from Flipkart Support. I have attached a copy of my Aadhar card and email account screenshot for your reference. Kindly address this matter urgently as the hacker continues to attempt logging in and I am consistently receiving OTPs. Thank you for your prompt attention. Best regards, Sanjay K. Mobile: [redacted]

I am here to address my recent experience with a purchase I made on your website. I bought an Asics product that turned out to be substandard. After lodging a complaint, my refund was processed by Asics' customer service. When I returned the item, instead of asking if the refund could be credited to my Wallet, your branch informed me that they would be doing so. This action forces me to use your services again against my will, disregarding my customer rights. As an army cadet who relies solely on my own savings without familial support, the money I paid for the shoes, which were ruined after 3 days of use, holds significance. Despite repeated attempts to express my dissatisfaction, I am met with excuses from your customer service representatives. It seems like a never-ending cycle of poor service for customers who trusted your products in the first place. I am once again raising my concerns as a citizen, army cadet, and student. I request that my issue be promptly addressed. Order ID: OD[redacted][redacted]0 Contact Number: [redacted] Email: [redacted]

I urgently need my order to be delivered today or tomorrow, on the 8th or 9th of June. Please ensure it arrives without delay. I kindly request your assistance in speeding up the delivery and pick-up process. My order is crucial and should reach me promptly. Your cooperation is greatly appreciated. I have an event to attend on the 26th of June, and it's essential that the delivery is on time. Thank you for your attention to this matter.

I need my order to be delivered promptly either today or by tomorrow, which is June 08 or June 09. Please ensure it does not arrive late. I kindly request your quick assistance in ensuring a timely delivery or pickup for my order. I have an event to attend, and it is crucial that my order gets to me on time. Your prompt action on this matter will be greatly appreciated. Thank you.

I purchased a Samsung Galaxy M30s from 2gud Flipkart, but I was sent an Honor 8C Smartphone instead. I requested a return, but the local E-kart logistics agent declined to pick it up on June 6 without checking the product. After contacting Flipkart customer support, a return request was raised. On June 8, an Ekart executive came to collect the item but rejected it, citing "Missing Contents" and stating they require the original Samsung Galaxy M30s. I need assistance with resolving this matter.

I purchased a UPS Microtek online from Flipkart. The item was delivered on June 2nd, which was defective. I requested a replacement the same day. However, the replacement has not been processed, and no technician has visited. Today, in our account, the issue shows as resolved return rejected. I have complained to customer care on June 8th and 9th continuously. Only getting reassurances. Our account shows the issue resolved, even though it hasn't been resolved. Please arrange for UPS return.

My payment of [redacted] was deducted on Flipkart but I haven't received any refund yet. I contacted customer service, but no resolution. They said the refund would be processed, but it hasn't. The number I called is now switched off. Please help! Contact me on [redacted]. My name is Umakant Mishra. Earlier, [redacted] was deducted from my Bank of India account. I called customer service to file a complaint. Subsequently, ₹[redacted] was deducted by someone named Raja Kumar, contact number [redacted], without my permission. Please assist me as I am very distressed and in need of help. Contact me on my number.

I have had an awful experience with Flipkart, leading me to decide to boycott their services entirely. I have been contacting customer care daily for the past 5-6 days regarding my issue, but unfortunately, no resolution has been found yet. I placed two orders with the following order IDs: OD[redacted][redacted]0 and OD[redacted][redacted]0. However, both times I received the wrong products - a RATTLE TOY in a box with no product or bill included. Despite raising requests for return and replacement, I received incorrect items again - a toy in one box and 3 N-95 masks in the other. I have tried scheduling the return for both items three times, but they have not been picked up by the delivery personnel, who have been unprofessional and rude, rejecting pickups and cutting calls abruptly. I am extremely disappointed with this experience and the lack of accountability from Flipkart.

Dear Sir, I purchased the Mi 11i mobile from Flipkart on May 15, [redacted], with Order ID OD [redacted][redacted]. Unfortunately, I have encountered several issues with the phone. After requesting a replacement, Flipkart scheduled a technical visit for May 27, [redacted], but it was unexpectedly canceled. This pattern repeated five times - technical visits were arranged and then canceled. Today, the last scheduled visit was canceled, and to my surprise, my replacement request was rejected at 12 pm. I am confused as to why my request was rejected after 30 days when requests before 30 days were not. Now, my mobile is completely unusable. I kindly request your assistance in resolving this matter. Thank you.

I purchased an LG AC from Flipkart, with delivery on April 29, [redacted], and installation initially scheduled for May 3, [redacted], but was done on May 8, [redacted]. I was very unsatisfied with the service due to the delay. Within a month of installation, the LG AC stopped working, showing Error Code "CH 38," indicating low gas. After searching online for the error, I learned about the issue and filed a complaint on June 8, [redacted]. Flipkart promised a resolution by June 15, [redacted], but as of today, June 16, [redacted], I have not received any response. This delay is unfair. I suspect the gas leak might be related to the installation; the installer did not check for leaks. Please resolve this issue promptly.

Hi Flipkart Team, I would like to share my recent experience with your delivery associate. The individual was quite rude and unfamiliar with Flipkart's policies. Unfortunately, the replacement pickup was canceled as the delivery agent did not show up at our location. I have been facing this issue for 15 days now and it's very frustrating. Can you please escalate this matter to the delivery hub for prompt resolution? However, I must mention that the concern team has not been proactive in addressing this issue. Despite marking it as resolved, there has been no communication with me to confirm. I urge for better coordination and follow-up on this matter. Best regards, Aryan Order ID: OD[redacted][redacted]0

I have encountered challenges with the Flipkart team. Despite repeated assurances that my issue would be resolved, it remains unresolved. Each time a return is approved, the delivery is rejected by the agent. Ekart logistics requires written communication before pickup. Despite multiple approved returns, they are consistently canceled. During a call with a customer service representative, I was transferred to a senior staff member who abruptly disconnected the call without further assistance. It seems challenging to find the necessary help to resolve my issue. I am contemplating reaching out to Flipkart's owner, Walmart, to escalate my concern via email for a potential resolution.

Dear CEO of Flipkart, I am writing regarding my Realme X7 Pro 5G, purchased in June [redacted] through Flipkart's smart upgrade plan. I paid Rs 18,[redacted] and have been unable to pay the remaining Rs 8,[redacted] due to non-functional payment links. Despite contacting customer support for the past six months, I have not been able to resolve this issue. On June 15, [redacted], as advised, I tried to make the payment but the link was still not working. The following day, I discovered my phone was locked without my consent. Despite multiple attempts to reach customer support, my issue has not been addressed properly. A complaint was finally lodged on June 18, [redacted], but my phone remains locked even after completing the payment. The customer support number provided is invalid, the QR code does not work, and the PIN is ineffective. I urgently seek your intervention to unlock my phone, or I will proceed with legal action. Sincerely, INSP Executive V. Sireesha

Dear Sir, Please review the attached document. This is my Realme X7 Pro 5G, which I purchased in June [redacted] from Flipkart under the Smart Upgrade plan. I paid Rs. 18,[redacted] at that time and have an outstanding balance of Rs. 8,[redacted], which I have been unable to pay due to non-functional payment links provided by your company. I have been contacting your customer support team for the past 6 months to resolve this issue. Despite being assured that the link would be active by June 15, [redacted], I have been unsuccessful in accessing it to make the payment. On June 16, [redacted], I discovered my mobile was locked without my consent, prompting me to further contact customer support. However, after numerous calls and a complaint lodged on June 18, [redacted], my phone remains locked as depicted in the attached photo. The customer support number, QR code, and PIN provided are all invalid. I kindly request prompt action to address this matter and unlock my device immediately. Failure to do so may result in legal action. Thank you. Sincerely, INSP executive VATAPARTHY SIREESHA

Dear Sir, I am facing a major issue as I recently bought a smartwatch for my athletic needs, but unfortunately, when the package arrived, it was empty. Despite my numerous attempts to contact Flipkart for a refund, they have consistently denied my request. This situation has caused me a great deal of distress, and I am unsure of what steps to take next. Despite reaching out to customer support and receiving reassurances, the seller continues to reject my refund request. The amount at stake is significant for me, and I am baffled by Flipkart's treatment of my case. I urgently seek your assistance in resolving this matter. Please respond to this email promptly. If no resolution is provided by tomorrow, I will be compelled to pursue legal action against Flipkart. Sincerely, [initials]

I placed an order for the realme AirBuds Pro with the order ID OD[redacted][redacted]0 on May 14th. However, upon receiving the product, I discovered that it was a different brand, used, missing the charging cable, warranty card, and the product seal was broken. I contacted the customer support team to explain the issues, and they opened a complaint. Despite the status showing as resolved, my problem remains unresolved after 48 days. They keep canceling my return requests, even though I am a Flipkart Plus member. I am requesting a return or replacement for the product promptly as the delay in resolving customer issues is distressing.