FlipKart Customer Service Issues

Dear Sir, I recently made a purchase on Flipkart for a Treo [redacted] ml Jars set priced at Rs. [redacted]. When I received the product on 17/6/[redacted], I discovered that one of the jars was broken and they were [redacted] ml instead of the advertised [redacted] ml size. I promptly raised a complaint, which was accepted, and the return was scheduled for pickup on 20/6/[redacted] between 12 to 1 pm by Sh. Vinod Kumar. After the pickup, I received a message confirming the return, but later the same day, I was informed that the return and refund were denied, causing me distress. I have been in constant communication with Flipkart representatives seeking a refund, but despite assurances, there has been no resolution. The lack of response and contradictory messages have left me feeling frustrated and uncertain about the refund process. The delay in refunding my money after the return pick-up is unacceptable and raises concerns about unfair practices. I urge Flipkart to address this issue promptly and refund my money. This experience has shaken my trust in Flipkart's services, and I hope for a swift resolution. Sincerely, R. Anand

I have encountered multiple issues with a recent purchase from Flipkart involving a Lenovo Ideapad S145 laptop. Despite requesting a refund on June 11 due to receiving a broken product with a mismatched serial number, my refund requests have been rejected multiple times without explanation. The Wishmaster initially rescheduled delivery, citing an OTP mismatch, and later refused to pick up the laptop, claiming the serial number did not match. Despite contacting customer service numerous times since June 11, no satisfactory resolution has been provided. A pickup was supposedly arranged for June 23, but the Wishmaster denied knowledge of it when contacted. Additionally, a return request was canceled on June 22, alleging missing parcel components. I seek a prompt resolution to this ongoing issue.

I recently received my order which included a Nike running shoe and two Nike track suits in size large and XXL. Unfortunately, instead of receiving the correct XXL track suit, I got an XXL lower piece in the wrong quality. The shoe was correct, but the quality of the large track suit was lower than expected. I tried four times to have the incorrect item picked up, as promised by customer service, but each time the pickup was rejected. The items were purchased from M/S Himanshu Trading with GST number through a supplier and delivered to my address in Jammu. I am P.C. Jha, a DIGP CRPF officer, and I provided my official mobile number for receiving the parcel. Despite providing necessary documents like the PAN card and GST registration, the return process has been unsuccessful multiple times. If the issue is not resolved within 24 hours, I will have to consider legal action.

I recently ordered a packet of Chicken cubes from Flipcart. Unfortunately, upon receiving the package, I discovered it contained sweets instead of the chicken cubes I had ordered. I promptly reported the issue with my pin code to the provided number, [redacted]. Although I was assured a replacement would be delivered on the same day, it has yet to arrive. I have been unsuccessful in reaching any Ekart office as none of the contact numbers seem to work. The situation has left me feeling frustrated with the inefficiency and lack of responsiveness of this service. I urge Flipcart to take immediate action to resolve this matter. My details are TC Narayan from Bangalore, reachable at [redacted]. Order Tracking ID: FMPP[redacted].

I ordered the Gionee Max Pro on Saturday and received it on Monday at 10:30 a.m. After using the phone, I raised a return complaint the same day at around 4 p.m. I didn't receive any confirmation email or message. The next day, I tried several times in the morning to have the team call me and resolve my issue, but they didn't. In the afternoon, after multiple attempts, they finally reached out via chat after 30 minutes. We talked for an hour, but my problems weren't resolved. I raised another complaint, and after another hour, the issue still wasn't fixed. When I requested a refund, they refused, and when I asked for a replacement, they said a technician was unavailable and would follow up in a few days. My new phone isn't working, and as a regular customer, I'm disappointed in the lack of response and service from your end.

Hello, I wanted to share that the popular mobile game Player Unknowns Battleground, also known as PUBG Mobile, was banned in September [redacted] and has now returned to India with more precautions and new features under the name BGMI (Battlegrounds Mobile India). Previously, there was an option to exchange super coins for in-game currency (UC) in the super coin redeem section, which was removed when PUBG was banned. With its return, I am eager for the super coin and game currency exchange option to be reinstated in the super coin redeem section. I kindly request to include a [redacted] UC option in exchange for [redacted] super coins. This would be a fantastic opportunity for gamers who prefer not to spend money on games, as it would allow for a free exchange of super coins for game currency.

I purchased a Realme Narzo 20 smartphone from your e-commerce site, delivered on June 18, [redacted]. I requested a replacement due to technical issues which was approved after a technician visit. Issue 1: The delivery person denied the replacement because I didn't have a "Warranty Card Booklet," even though I showed him the invoice acting as a warranty card. Issue 2: Despite being assured the problem would be fixed by July 1st, there was no follow-up from your end. Issue 3: A new technician visit was needed due to supply chain disruption caused by the previous rejection. Issue 4: The second technician approved the replacement, but I expressed concerns to Customer Service about a possible repeat of the issue with the delivery executive. Issue 5: On July 2nd, the delivery executive didn't attempt the replacement, claiming he was instructed by Customer Service not to proceed due to the missing Warranty Booklet. Details: 1. The product specification mentions a "Quick Guide with Warranty Card Booklet," yet I received a Safety Guide. The delivery executive insisting on the booklet when the Safety Guide was provided. 2. Hub Manager of Hub No. [redacted] requested a mail from Flipkart stating the invoice suffices as a warranty card, despite providing chat evidence. 3. The delivery executive admitted the company no longer provides the booklet and has rejected other customers similarly. 4. The hardcopy of the invoice should stand as a warranty card without issue. This matter is crucial for Consumer Rights. Prompt resolution is imperative as the company risks consumer rights violation and harassment claims. Your swift attention to this issue would be greatly appreciated.

I purchased 10 pairs of Seebuy Reusable Rubber Hand Gloves for Rs. [redacted]. My order ID is OD[redacted][redacted]0. When the delivery arrived on June 26, [redacted], I paid Rs. [redacted] to the delivery person. Unfortunately, upon opening the package, I found only one pair instead of the stated 10 pairs. Despite contacting Flipkart customer service, the replacement on July 4, [redacted], also contained just one pair. I declined the delivery and reached out to Flipkart again, but I have not received a response yet. I urgently need Flipkart to provide me with the correct replacement of 10 pairs of gloves that I have already paid for.

Dear Support Team, I have made multiple calls and had technicians visit my place ten times, but the issue still persists. I keep receiving promises of resolution with specific dates. If you need further information, please contact me at my mobile number [redacted]. I am extremely frustrated with this ongoing problem and exhausted from repeating myself to customer service with no definitive solution yet. I was assured that the money would be refunded by July 1st, regardless of the uninstallation or pickup. However, it has been over a month and a half, and I am still anxious about it. After numerous attempts with customer care, I have been directed to reach out to you via email. Please resolve this matter promptly. I am finding it difficult to muster the energy to contact you repeatedly. Kindly expedite the refund process. As a loyal three-year customer, I hope my issue will be addressed promptly, restoring my trust in your service. Thank you for your assistance. Sincerely, Rajesh

I recently ordered three mobile phones on Flipkart. Unfortunately, one of the orders got canceled by the company due to delivery issues. They promptly refunded the amount. Subsequently, I placed a new order for a different mobile phone, which was confirmed and shipped to my nearest hub. However, after waiting for 10 days, they refused to deliver it, citing a policy I was unaware of about not ordering two products from the same category. I requested evidence of this policy via email, but they did not provide any. I have been assured multiple times that the product would be delivered within 24 to 48 hours, but it has not arrived even after 20 days. This situation has caused inconvenience as I require these mobiles for my children's online classes, and the fees are being deducted from my bank account even though the products have not been delivered. I am conflicted about whether to continue waiting or cancel the orders. Can anyone provide immediate assistance with this issue?

I placed an order on Flipkart for a Samsung F62 on July 9th in exchange for my Redmi Note 7 Pro to be delivered on July 11, [redacted]. The delivery person refused to exchange the product due to minor body issues, even though the screen was clear without a single scratch. Flipkart mentioned they would reduce the amount from [redacted] to [redacted], which I agreed to. However, the Ekart manager in Athani ([redacted]), Mr. Giridhar, rudely denied the delivery boy from taking the product. This is the second time I have faced this issue, as it also occurred on July 5th. A previous complaint went unanswered by Flipkart. I believe officials should investigate the poor behavior and lack of responsibility shown by such franchise managers towards customers.

I am writing to seek assistance in unblocking my Flipkart account as I recently purchased jeans joggers but unfortunately received a used product that differs in color, has stains, and lacks a price tag except for the company logo. Despite contacting Flipkart customer care, the return process has not been completed, and my account is now blocked. I have provided my identification proof as requested. I am unsure if there was an error on my part that led to the account blockage and I am inquiring about the specific reason for the block. I kindly ask for the account to be unblocked promptly as well as for the return process to be completed to receive a refund. I appreciate your help and look forward to a resolution. Thank you.

I have reached out to FlipKart regarding my issue but have not received a resolution yet. The problem I am facing involves the size of an item. I would appreciate it if FlipKart could address this promptly. I am looking forward to hearing from them soon.

I received an unexpected delivery of a Nova Iron Box today through Cash on Delivery. Despite not placing an order, the billing was done in my name. The situation is suspicious as I did not receive any prior notification or confirmation regarding this delivery. The invoice number is [redacted][redacted] dated 23.07.[redacted]. I urge caution against accepting orders from third-party links to prevent incidents like this where products are delivered in the name of reputable companies like Flipkart by dubious sellers. Without an order number, these unauthorized product deliveries under well-known names could continue unchecked.

I am seeking a resolution for our pending refund. Kindly expedite the process and provide the refund option promptly. I am disappointed with the delay and the repeated assurances from customer service without a concrete resolution. Despite being informed of a resolution by 7 pm on July 24th, no progress has been made. I had to resort to reaching out via Twitter to address this issue. Please follow up on this matter swiftly. Order ID - OD[redacted][redacted]0.

I recently bought a realme 8 mobile from Flipkart on July 3rd. While setting up the phone, I encountered issues with the unresponsive touch screen. Additionally, during my second call using the phone, the speaker did not work, and the call got disconnected while I was reporting the problem. I am dissatisfied with Realme 8 phones as the touch screen, speaker, and over-heating issues make me feel uneasy. I had a return request within the policy period, but due to misunderstandings with Flipkart agents and rescheduling the pick-up date, I missed the return window. I have been facing challenges trying to return the phone and feel frustrated with the conflicting advice given by different customer service representatives. I want assistance in returning the phone and receiving a refund as the situation has caused me stress.

I am still facing an unresolved issue. I was instructed to send the box I received, a consent letter, and my ID proof via email, but I have not received any email at [redacted] Although I submitted the consent letter through the Flipkart app, I couldn't upload the box pictures because of an error message. My ID proof was submitted last week. Despite requesting a call back since last night, I keep receiving messages that my number is unreachable. The customer service experience has been disappointing, especially when promised call backs are not fulfilled, and calls are placed on hold for an excessive amount of time. I am now considering filing a complaint with the Consumer Court due to this situation.

I had a terrible experience with a fraudulent company on an online shopping site. I ordered a foldable wardrobe, and when it arrived, it was poor quality. When I tried to return it, my account was blocked, preventing me from accessing it. This is the worst service I have encountered. My account is linked to [redacted], and my contact number is [redacted]. Any guidance on how to resolve this issue would be appreciated.

Hello, I recently purchased a mobile phone from Flipkart for INR 20,[redacted], and in exchange for my old phone, which was initially valued at INR 7,[redacted]. However, the delivery person reduced the evaluation by INR 2,[redacted] due to a claimed issue with the body of the phone being bent or deformed. Despite questioning this on the spot, he explained the need to mitigate his risk by noting an issue that wasn't present. Faced with a dilemma, I reluctantly accepted the delivery to avoid missing out on the Big Billion Day offer, incurring the loss of INR 2,[redacted]. I contacted Flipkart customer service to address this discrepancy, requesting either evidence of the alleged damage or a refund. Regrettably, their responses seemed generic and failed to provide a resolution to my specific concern. My only request to Flipkart is to either share images clearly depicting the purported damage to the phone's body as stated in the evaluation or refund the deducted amount. Thank you, Khushhal

I recently ordered a Havells hair dryer with Order ID OD[redacted][redacted]0. However, upon receiving the package today, I discovered that instead of the Havells product, I received a used and broken Nova hair dryer. This is the first time I have encountered such an issue with my orders from Flipkart. In the past, I have made multiple purchases on Flipkart, including a mobile phone and other items, without any problems. I am extremely disappointed with the service this time. After contacting customer care, they assured me that the item can be replaced by August 4th. I kindly request a prompt replacement of the correct product and urge you to enhance your services to retain valuable customers like me. Thank you, Deepanshu