FlipKart Customer Service Issues

Subject: Request for Return and Refund of Recent Purchase on Flipkart.com Dear Grievance Officer, I am writing to address an issue with my recent purchase of an Apple iPhone 12 mini through Flipkart. The order details are as follows: Order Placed Date: April 16, [redacted] Order Number: OD[redacted][redacted]0 Delivery Date: April 19, [redacted] Upon receiving the product, I discovered that the accessories were missing. I promptly reported this via the mobile application and initiated a return request. Despite receiving confirmation of the return, I have faced challenges with the refund process. Flipkart's delay and lack of assistance have been distressing. I believe that it is Flipkart's obligation to address such issues promptly. However, I have been met with delays and unhelpful responses, including the blocking of my account without explanation. Attached are email communications for your reference. I seek a resolution to this matter at the earliest. Your attention to this concern is greatly appreciated. Sincerely, H. Dewan Mohamed Cc: National Consumer Helpline for necessary action.

In January [redacted], I purchased a Motorola LED from Flipkart with the order ID OD[redacted][redacted]0. Initially, it was working fine, but in April, it suddenly stopped working. I contacted customer service and experienced challenges explaining the issue as I am not a technician. After multiple calls, a technician came and identified a faulty part, mentioning a replacement would arrive soon. However, the wait continued, and Jeeves, Flipkart's Support Partner, suggested canceling and re-registering the complaint to avoid a charge for the part. I declined due to the additional delay. After several more calls, a representative assured me of a refund. Despite this assurance, it has now been two weeks, and the return process is still pending, displaying a further two-week timeline for pick-up. The prolonged delay and inconvenience have left me frustrated, considering legal action against them.

Hello, I am Rakesh Sharma from Jaipur, Rajasthan. My Flipkart account number is [redacted], but unfortunately, there is no email linked to this account. I purchased a pair of shoes on 25/04/21 from Flipkart, but upon receiving the box, I found only pieces of paper inside. I immediately requested a return and refund, but the seller rejected my request multiple times. Due to several failed attempts, my account was blocked by the technical team. Despite contacting customer care, they informed me that my account will remain blocked, and I will not receive a refund. I urge for assistance in resolving this matter and taking necessary action against the responsible party. If this matter is not resolved, I may seek legal recourse against Flipkart. Thank you.

On April 21, [redacted], I purchased a Samsung Galaxy On Nxt Gold 64GB. Unfortunately, the mobile phone arrived damaged with old stickers on the front and back. I would like to request a refund instead of a replacement as the replacement I received on May 28, [redacted], also had old stickers on it. I have been facing this issue since my initial complaint on April 21, [redacted], when I purchased the mobile phone from 2GUD Flipkart. Kindly process my refund request promptly.

Dear Sir, I recently purchased realme Buds wireless Bluetooth earphones from Flipkart. Unfortunately, upon opening the box at home, it was empty, which left me quite shocked. I contacted Flipkart customer service, and they assured me that a return request was raised, and my money would be refunded within 3 days. After this period, I received an email stating that I couldn't log into my Flipkart account due to multiple product cancellations, even though this was only my second order, and I had never returned any items before. I contacted customer service again, and they mentioned that my issue had been escalated and would be resolved within 3 days. However, it has been a month now, and my account remains blocked, and the refund of my high-priced item worth [redacted] is still pending. I kindly request you to unblock my account and facilitate the refund. Your prompt assistance in this matter would be greatly appreciated. Thank you.

Hi, I recently purchased an LG AC unit for my parents but have been facing issues with the installation process. The login ID is [redacted], and the order number is OD[redacted][redacted]0. Despite the delivery on Monday, May 24th, [redacted], the installation, which was scheduled for two days after delivery, still hasn't taken place. The assigned service technician has been unresponsive, committing to a time between 8 am-8 pm but failing to show up each day. Efforts to reach out to both the technician and Flipkart have been unsuccessful. The lack of communication and prolonged delay in installation, considering the substantial amount paid, around 40K rupees, is causing frustration, especially as my elderly parents are being affected by the situation. Any assistance to resolve this matter promptly would be greatly appreciated. Thank you, M. Kotni

I recently received an email requesting confirmation for a new account on Flipkart, but I did not create this account. The email includes a verification code and instructions to set a password. I have not initiated this account setup process, so I am unsure about the legitimacy of this email. Email details: - Sender: Flipkart.com <[redacted]> - Subject: Flipkart Account - Verification Code: [redacted] - Email content: Provides a verification code for account access and prompts to set a new password. Includes information on account security measures and a message to enjoy shopping on the platform. If anyone else has encountered a similar situation or has insights on how to verify the authenticity of such emails, please share your thoughts.

Order ID - OD[redacted][redacted]0 I placed an order on Flipkart for a Samsung AC on the 10th of April. Following installation, I discovered it had a water leakage issue. Despite requesting a replacement, there has been no resolution. After nearly two months, the date to fix the problem keeps getting pushed back. I am tired of countless calls and emails with no solution in sight. Flipkart claimed they couldn't reach me, yet I have spoken to them over a hundred times. This ongoing ordeal feels like a scam. They first delivered a defective AC and now refuse to address it properly. I am frustrated and just want a refund. The constant water leakage in the room whenever the AC is used is unbearable. My family is disappointed, and Flipkart's lack of response is unacceptable.

Dear Kalyan and Team, I recently bought a realme C20 Mobile phone (Cool Grey, 32 GB) on the Flipkart app, placing the order on 21st May [redacted] and receiving it on 30th May [redacted]. After looking for a mobile phone with good performance and no hanging issues, I selected the realme C20 on Flipkart. Unfortunately, after 5 days of use, the phone's performance did not meet my expectations, frequently getting stuck and experiencing hang-ups for minutes. I was disappointed with this experience. I requested a return through the app and discussed the matter with an engineer on 6th June. However, the engineer abruptly ended the call without providing a resolution. Following this, I reached out to Flipkart customer care on 7th June, and despite my dissatisfaction with the phone's performance, they refused to accept the return, citing policy restrictions. I am dissatisfied with the mobile's performance and audio quality, and I kindly request the return of this product promptly. Please see the attached invoice for reference. Thank you, Vipul V. [redacted]

I purchased a realme 8 for Rs. 16,[redacted] on May 28th from Grahgoods Retails. The phone was delivered on June 2nd, but I have been experiencing numerous issues with it from day one. I have contacted the help center, followed their troubleshooting steps, and had a technician visit, but the problems with the phone have not been resolved. The technician refused to replace or accept a return. The issues I am facing include poor battery backup, overheating, software problems, lagging, and overall poor performance. Despite registering multiple complaints, the Flipkart team has not acknowledged them. I have even filed a complaint with the consumer court. I urgently need this matter resolved. Not only is the seller fraudulent, but the help center staff are also untrustworthy and seem to be taking advantage of customers.

Dear Sir, My name is Leela A. I had ordered Adidas shoes, which I now need to return. Unfortunately, my Flipkart account has been blocked for the past month. I have called customer care multiple times but my account is still blocked. Please unblock my Flipkart account so that I can log in and return the shoes that I received in a different style and color. I am very distressed and need to return the shoes. If you are unable to help, please let me know, and I will come to your office to return the shoes personally. Please, please, please allow me to log in to my Flipkart account and proceed with the return process. Thank you.

My order was automatically canceled. I placed the order on the 26th of May, but the product was not delivered to my address. I was given new delivery dates 3 or 4 times and felt like I was being misled. Today, the order was automatically canceled. Even though I have been a loyal customer of Flipkart for a long time and never had any issues before, this time I have been extremely distressed. I have called customer care 40 to 50 times, but they just repeat the same thing and keep frustrating me. Please deliver my order so that I don't have to look for it on another platform. I have never faced such problems on Amazon, and the way I am being treated on Flipkart is making me feel crazy. I have requested a call back 3 to 4 times, but none of them have fully listened to me. So please deliver my order to avoid any further steps I might have to take. Thank you.

Hello, Flipkart. I ordered a product from Flipkart on the 26th of May with a delivery date of the 1st of June. The product was attempted to be delivered on the 30th of May to an address I provided, but the delivery was not completed, and I was asked to pick it up from a distant location. Unfortunately, due to the distance, I couldn't make it. It was again attempted to be delivered on the 1st of June to the same location as on the 30th of May. I lodged a complaint with Flipkart, and they assured me that on the 3rd of June, the delivery would be successful. However, even on the 3rd of June, my order did not arrive. I was given subsequent dates of the 8th of June, then the 9th of June, and today, the order was automatically canceled in the morning. I have faced several inconveniences and requests to customer service have not led to a resolution. I urge you to kindly ensure the delivery of my order.

Dear Flipkart, I ordered a Masvera 2-wheeler cover for Hero Multicolor HF Deluxe on May 17th, [redacted], and received it on the 24th. However, the item I received is not the one I ordered. I initiated a return, but faced difficulties during the pickup process. After multiple attempts, the issue remains unresolved. I reached out on June 1st, and was told it would be resolved by the 4th. Unfortunately, on the 4th, I found out the replacement was canceled. Despite reassurance for a pickup by the 15th, a Wishman came on the 12th with the same mismatch issue. It has been frustrating and seems like a repetitive mistake. I rely on the item, not for entertainment. I am disappointed with the service and will advise others against shopping with you. Kindly address this promptly. Regards, Debopam Purkayastha

Hello Team, I have been attempting to contact your customer service for over an hour now, but the line seems to be constantly busy. I have a question regarding placing an order for a smart TV. Can I make an online payment with my card when the product is delivered? How does the installation process work? Will I need to contact you again to schedule the installation? Unfortunately, I haven't been able to reach you by phone, and it seems like the chat option is unavailable as well. Please consider my situation, and I would appreciate it if you could reach out to me at the number provided - [redacted]. Looking forward to your prompt assistance. Thank you.

Dear Sir, I am writing to address an issue with my recent orders. I placed an order for a hit spray and a book in May, but unfortunately, due to courier mismanagement, the products were not delivered. Upon contacting customer care, I was advised to place a new order, which I did, but the second order for Clean Clear 10 pcs was canceled by the seller after being shifted. I am a student who relies on discounts like the student offer, and the cancellation negatively affects me. I urge you to unblock my account as I require it to make future purchases, especially a laptop for my engineering course. I am also concerned about my pending Flipkart Pay Later payment impacting my credit score. I have accumulated Supercoins and gift vouchers through the app, and I seek clarification on why my account was blocked. I have been a member since [redacted] and have always trusted Flipkart for my purchases. Kindly reconsider and unblock my account as it is crucial for my academic needs and future purchases. Thank you, Subrata S.

Dear Sir/Madam, I am Sahithya Kumar. I have been working as a delivery partner for Flipkart at Eplex Vendor (Srikalahasthi HUB). I worked for 20 days but had to discontinue due to family issues. I haven't received my salary as I was informed that I needed to work for an additional 15 days to qualify for payment, a rule I was not aware of when I started the job. Lacking knowledge about the company's policies, I had to leave the job due to my family's circumstances. Sincerely, T. Sahithya Kumar [redacted] Srikalahasthi HUB Eplex Vendor

I am having trouble receiving assistance from the Flipkart Seller Support Team. We have raised multiple cases regarding return issues, but the system indicates that the items have been delivered when we have not received them. We have provided documents as proof indicating that the hub's information is inaccurate. Please review our latest case ID IN[redacted][redacted]01 and the attached documents for further details. We are looking for a proper resolution as we suspect there may be involvement from multiple parties.

I am having trouble getting updates from the support team. They keep closing the case without providing any information. It seems like our local HUB might be influencing the seller support team, leading to biased support. Even though my language might be harsh right now, we have concrete evidence of cheating, which is why I am frustrated. The issue lies in them not providing the Proof of Delivery because they haven't actually delivered our items. Despite this, their system falsely shows the items as delivered. There seems to be a dishonest individual in the HUB causing these problems. It's disheartening to see the lack of action from the seller support team towards these cheaters. If this continues, it may jeopardize Flipkart's reputation. The lack of proper resolution and the unprofessional behavior of the account manager are distressing. We urge to be removed from Flipkart due to this unacceptable treatment. The support team's actions feel like harassment and are causing great distress to everyone, especially business owners. Such behavior is unprecedented and contrary to Amazon's customer service standards, which is why Amazon remains a top choice. This deceptive conduct online is disappointing, particularly on an Indian platform like Flipkart.

Hello, my name is Rajvi Shah. Three years ago, I had an account with Flipkart, and my details on there are correct. I moved abroad in [redacted], and I deactivated my phone number, +91 [redacted]. Recently, I have noticed that someone else is using my old phone number, and I receive emails about orders placed with it. I get order details, tracking information, and the person's home address on my email. This is concerning, and I would like to stop these services and inform the current user of the phone number about this issue. This seems to be just one instance, and there might be more unknown activities. It's important for the safety of the current user to deactivate the phone number. Thank you, Regards, Rajvi Shah