FlipKart Customer Service Issues

I had a very bad experience with Flipkart recently. My order was delayed, and the installation is still incomplete after five days. Despite reaching out to Flipkart Customer Care and Jeeves Consumer Service, the issue remains unresolved. I advise against purchasing furniture items from Flipkart based on my experience. I will upload photos for genuine buyers to see the situation firsthand. For those considering a purchase, take a look at my home pictures from the last five days to understand the lack of progress with the installation. My order number is OD[redacted][redacted]0.

I purchased an ORIENT ELECTRIC NORWESTER DECOR 0 MM 3 BLADE CEILING FAN WHITE from Flipkart, with delivery on December 4, [redacted]. Unfortunately, upon opening the package, I discovered that the fan was damaged, dirty, and not the model I had ordered. Additionally, some parts, like the blades, were missing. I filed a complaint through the Flipkart App for a return and refund, but despite two pickup attempts, the material was not collected. I kindly request assistance in resolving this issue promptly. Thank you. Invoice No. FACQ8H[redacted] dated November 28, [redacted].

I recently ordered some products from Flipkart Supermart which were scheduled for delivery today. Unfortunately, the E-cart executive arrived at my home, but the oils and other items leaked in the box. Without any hesitation, he cancelled the order. Now, I need to go through the selection process all over again after spending hours choosing the products. I kindly request that the same items be reordered from your backend. Please confirm the reorder and reach out to me on my mobile at [redacted]. My email ID is [redacted] Your prompt assistance in this matter would be greatly appreciated as I urgently need these products.

I am a devoted customer of Flipkart and I recently ordered groceries on December 9, [redacted]. My order, invoice number FABYDW[redacted], arrived promptly on December 11, [redacted]. I specifically ordered Kwality Corn Flakes 375g with a buy one get one free promotion, as advertised on the box received in my delivery. When I contacted customer service to address the missing item, the representative advised me to return the product. I would prefer a resolution where the missing item is delivered to me, as returning the product would require placing another order above Rs. [redacted]. I believe that providing customers with a satisfactory solution, such as delivering the missing item, would enhance the overall shopping experience. Presently, I am disappointed by this situation and feel that the team should pay closer attention to orders to ensure customer satisfaction.

Dear Sir, I have made several purchases on Flipkart, but recently every item I attempt to order gets cancelled. I am puzzled by this recurring issue with sellers on the platform. Could you please review my Flipkart account for any possible reasons for these cancellations? My email is [redacted] and my mobile number is [redacted]. It is frustrating to have my orders cancelled repeatedly without explanation. If there are any issues with delivering orders to me, please inform me so I can consider switching to Amazon for my online shopping needs. I would appreciate clarification on why my orders on Flipkart keep getting cancelled.

Hello, my name is Mannavan. I recently purchased an ASUS Zenfone MAX PRO M2 BLUE 64 GB on 10.03.[redacted]. Unfortunately, the mobile has encountered some issues, and when I took it to the service center, they mentioned that the damages are not covered under warranty. I have complete protection for one year on my mobile and would like clarification on what is covered by the protection. Alternatively, I am looking for information on how to go about replacing my mobile. The details of the complete protection are with Jeevas Consumer Services Pvt Ltd. Thank you.

I have encountered issues with a company called Flipkart. My shipment and installation have been delayed without any clear explanation. The return policy deadline of December 13th is approaching, and the installation is not completed yet. Despite attempts to schedule it, the installation team keeps postponing. I reached out via email to a customer service representative named Vivek but have not received a response. This experience has led me to question the legitimacy of Flipkart as a company.

I purchased a Milton Electronic Lunch Box from Flipkart. However, I received a different color than the one I ordered. I requested an exchange, but the replacement item sent had a different color yet again. I originally ordered a Grey lunch box, but received an Orange one initially, followed by a blue one in the second replacement. Flipkart, I understand this might be the seller's mistake, but this could affect your customers' trust in your service. Please investigate this matter promptly and arrange for a correct replacement for my order. Thank you, Dheeraj

I purchased trendy denim shirts on Facebook, but received poor quality shirts in the wrong size. I have tried contacting the number and email provided on the package but haven't received any response. The tracking ID for the order is SLMC[redacted] from websites like thestylestudios.com, shopzia.com, and stylebee.com. I need assistance with returning the product, could you please help with the arrangements? - Pramod A.

The delivery person is saying I need to come outside the village to pick up my package. I have to leave my duty and go there to get the parcel. I have small children at home, and I am on duty. He is refusing to come home. What is the benefit of online shopping if I had to pick it up myself? The delivery was delayed, supposed to be on the 14th, it's the 16th today. If we had to pick it up ourselves, we would have just gotten it from the store. What's the point of paying in advance here? He's saying to send the kids outside on the main road. How do I send a 4-year-old outside on the road?

I am purchasing a new Vivo Z1 Pro mobile phone from Flipkart. However, I am experiencing issues with my payment made through my debit card. The courier person has not updated the payment status, causing delays. I have been contacting customer care, but each representative gives different information. After canceling my order, I am still waiting for my refund. The customer care team is asking me to wait until the 24th, which is unacceptable. I ordered the phone on December 10th, and today is the 16th, yet I have not received my refund. I urge Flipkart to quickly process my refund within two days, or I will take legal action.

I need to exchange the fashion jeans I ordered from Ziva for a smaller size. The Flipkart app has not been working since yesterday, and I need to make this exchange before the 24th for an upcoming event. Two days ago, the app was functioning properly, but now it refuses to open. Please assist me with resolving this issue promptly so I can receive the replacement before my function. Thank you.

I mistakenly ordered a Hunter Bayport fan, thinking it was a regular-sized one, but it turned out to be smaller upon arrival. I would like to inquire about the possibility of exchanging it for a Hunter Savoy fan by paying the price difference once I return the Bayport. I have other deliveries scheduled at my apartment in two days, so it would be convenient if the Bayport fan could be collected then. I want to confirm that I have only opened the box flaps, and everything, including the packaged blades, is undamaged. Please contact me promptly at [redacted] regarding this exchange and let me know if I can make the payment difference in cash or credit card. Thank you for your assistance. Sincerely, Raj.

I am looking to return a necklace set I purchased on December 16th. Even though Flipcart has a 10-day return policy, my request has not been approved because it requires seller approval. I am only familiar with Flipcart, not the seller, so this reason for the delay is unfair. When a 10-day return policy is advertised, it should be honored without additional approval. This current system is not customer-friendly and causes inconvenience. The reason for the return is a quality issue as I had an allergic reaction to the metal. I would appreciate your assistance in resolving this matter.

I placed an order for a queen box bed on December 4th with a delivery date of December 9th and installation scheduled for the 11th. Despite following up diligently since the order date and receiving assurances, the material was not delivered within the installation period. I come from another state and work in WB, and I had to rearrange my plans due to this inconvenience. After persistently complaining and eventually requesting a cancellation, the delivery was made on the 12th by Dolly and Akshit. I requested an installation on a date convenient for me as I am unable to travel 200kms due to work constraints. However, when I specified a time slot from 4 to 5 pm, both Flipkart and the installation team agreed, but upon arrival at the arranged time, they informed me they don't work after 5 pm. This miscommunication has caused me significant stress, impacted my work, and wasted my time. The lack of commitment and communication from Flipkart's employees has exacerbated these problems, leaving me unsure of whom to hold accountable for this situation.

I bought this laptop in January [redacted]. It's an 8th generation with an i5 processor. The quality is poor, constantly freezing, making it hard to work, especially as a .Net developer. The program execution is slow, causing frustration. I have all the necessary documents for this laptop and really need assistance.

I have been trying to create a new Flipkart account repeatedly with no success. As a long-time satisfied customer, I rely on Flipkart for my shopping needs, and I need assistance in setting up a new account. Despite my efforts, I have not been able to complete this process on my own. Please understand my frustration and help me activate my new Flipkart account as soon as possible. Your help in resolving this issue would be greatly appreciated. Thank you.

I recently ordered the Emporio Armani AR [redacted] BETA watch on the 13th and made the payment via credit card. The delivery was supposed to be confirmed by the 17th. I was later informed on the 18th that delivery to my address was not possible and that I needed to collect it from a nearby location by the 21st of December, [redacted]. I sent my daughter with a code to collect the watch on the 19th, but she discovered that the hub had been moved to a different location in Bilaspur. I arranged for my brother to collect it from there. However, I was surprised to receive a message this morning stating that my order was canceled and a refund would be issued. I am disappointed as I had ordered the watch for my daughter-in-law's engagement on the 22nd. Despite contacting Flipkart customer service to request a resend to a different address, I was informed that the watch was no longer available. I am requesting the watch to be delivered to my alternate address by the 22nd as I had not canceled the order and had arranged for collection by the 21st. I hope to receive the same watch before the engagement or I will escalate the issue for no additional charges. I expect prompt action against the seller and courier agency and would like to be informed via email. Thank you.

I previously requested the deactivation of my old Flipkart account, which was successfully done. Now, I am trying to create a new Flipkart account, but I have been encountering issues. I have followed the instructions given, but Flipkart is not allowing me to proceed, advising me to contact customer service. Kindly assist me in reactivating my account, as I do not wish to lose access to the Flipkart app. I appreciate your excellent service and hope to create a new Flipkart account with your help.

Dear Customer Service, I am writing to request the return of a product that does not meet my expectations. Within just three days of using the phone, I have encountered three major issues and I do not wish to receive the same product as a replacement. I initially spoke with Mrs. Nitu and Shivani regarding this matter, and later, Mrs. Priyanka, a Senior Executive, who unfortunately did not handle the situation well and insisted on issuing the same product again. I expressed my concerns politely, but her behavior was disappointing. I have included all details in the email thread for your reference. Kindly assist me with the return process. Thank you.