FlipKart Customer Service Issues

I received an order from Flipkart that I did not place. After confirming with family and friends, none of them made the purchase either. It was a cash on delivery order, so I paid for it upon delivery without realizing the mistake. When I contacted the customer service to return the item, they kept asking for a registered mobile number. Since I didn't place the order, I don't have that information to provide. I need assistance in returning the product, as the only error was accepting it from the delivery person due to my regular purchases from Flipkart. Your help in resolving this would be greatly appreciated.

I purchased a wardrobe from Flipkart on October 1, [redacted], with a delivery date set for October 16, [redacted]. Due to a family emergency, I was unavailable on the delivery date. Despite my attempts to reschedule, I have not received any updates from Ekart or Flipkart since October 22, [redacted]. This has caused inconvenience as I need the wardrobe urgently. I kindly request for the delivery to be made by November 1, [redacted]. Your assistance in resolving this matter would be greatly appreciated.

I wanted to share my disappointing experience with the delivery of my Agaro Massager ordered through Flipkart with Order ID OD[redacted][redacted]0, due to be delivered on 2 Nov. [redacted]. I received a message yesterday that the order was out for delivery. When I tried to inquire about the delivery time, the delivery person rudely suggested canceling the order. After contacting customer service and dealing with a lack of professionalism, I was told it would be delivered in the evening. The delivery person called me at 7:45 p.m., but upon my return call 15 minutes later, he promised to come but did not show up. Today, I received another notification for delivery, and after contacting the delivery person, he said he would come between 7:00 p.m. and 8:00 p.m., yet failed to do so. This disappointing and irresponsible behavior from Ekart Logistics has left me feeling let down by both Flipkart and their courier service.

Dear Sir, I placed an order for the vivoZ1 Pro mobile with the Order ID OD[redacted][redacted]0 on October 22nd. The expected delivery date was mentioned as October 30th. However, I have not received any communication from the delivery agent or your customer care team. Due to security concerns of someone else using the phone and making unauthorized calls, I am unable to risk waiting further. I request the cancellation of my order promptly. I have been a loyal customer of Flipkart for the past 4 years, but this experience has been disappointing. I had faith in your service, but the lack of communication has made me reconsider my choice. Kindly assist me by canceling my order at the earliest. Sincerely, [Initials]

Order ID: OD[redacted][redacted]0 & OF[redacted][redacted]0, Mobile: [redacted] I placed orders for these two items on the Flipkart app, and they were shipped to me with a promise of delivery. Now, I am shocked to see that the items have been canceled. I contacted a customer service representative who informed me that the items are out of stock. It is unacceptable that Flipkart shipped the items to my address only to cancel them later. I have evidence of all the shipping and order details saved. I will be forced to take legal action if my items are not delivered promptly. This behavior tarnishes Flipkart's reputation, and I urge them to rectify this situation immediately.

Order numbers OD[redacted][redacted]0 and OD[redacted][redacted]0 indicate that the items have reached the nearby courier facility, but there have been delays in delivery. This is the second time the courier partner has failed to deliver after confirming the address. With a local festival approaching, the items, clothes for my children, are needed urgently. Despite the online update about the item being out for delivery, it has not been received yet. I hope for a timely delivery tomorrow before 9 am. Could you please share the phone number of the courier facility for further assistance?

I canceled my order for the DazzelOn DZ40 ADJUSTABLE TOP LOAD Washing Machine Trolley and washing machine cover yesterday. Today, your representative only picked up the cover and not the stand, claiming there was no logo on the trolley stand matching the one on my mobile. I need Flipkart to address why their executive did not collect the complete return product and ensure they have the correct information about the items I ordered. I have been trying to reach the customer care number for an hour without success, and I am disappointed compared to the service provided by Amazon. I never encountered these issues with Amazon's customer care, and the toll-free number for Flipkart, 1[redacted], seems unreachable.

1. My microphone is not working. 2. The model I received looks completely different from the picture, unlike the JVC party speaker I previously ordered from Flipkart, which was good. I found the current product being sold for Rs [redacted]/- on other websites, which makes me question its authenticity. 3. I ordered BOSE speakers with the option for replacement, but I actually wanted a refund. Despite being a Flipkart Plus member, I faced difficulties with the customer service as they insisted on a replacement. Now, I urgently need the product replaced within the 10-day replacement policy period. I have contacted customer care multiple times but have not received a satisfactory response. If the issue is not resolved promptly, I will have to consider taking legal action against Flipkart.

Hello, I am Venkatesh Dusane from Sydenham College of Commerce and Economics, situated in Churchgate, Mumbai. Our college is well-known in South Mumbai and has ties to various celebrities. Each year, our college organizes a spectacular cultural event called MURANJAN #the_blast_of_manoranjan. This 3-day event features over 25 college participants competing in activities like acting, singing, dancing, and short film making. Attendees come from more than 25 colleges. I am reaching out to you to discuss potential sponsorship opportunities such as title sponsorship, exclusive partnership, food partnership, media partnership, or co-sponsorship. Your company's name could be prominently displayed before our event's name, providing an excellent platform to showcase your products, services, and website to a youthful audience. We can offer you indoor and outdoor promotion options like having a stall at our college, LCD promotions, logos on caps, t-shirts, hoardings, and banners. Please consider our proposal, and we look forward to a positive response. Feel free to contact me for any questions or to arrange a meeting. Thank you, Venkatesh Dusane Mobile: [redacted] Email: [redacted] (Vice Head of Department, Marketing, MURANJAN)

Update regarding [Incident: IN[redacted][redacted]43] Order ID: OD[redacted][redacted]0 I lodged a return complaint on October 3rd for a replacement, and it has been more than 10 days without any resolution. The replacement was closed without my consent, and my account was blocked since October 7th. I have not received the replacement for my Redmi K20 Pro in pearl white color yet. I received the mobile in a box with soap, an open seal, scratched IMEI number, and a damaged parcel box. I have not been updated on when I will receive the replacement box. Despite promises, I have not received any calls regarding the status of my mobile. Please provide me with the replacement as soon as possible. Thank you.

Dear Sir/Madam, I recently bought a Marq brand washing machine from Flipkart, but the top cover was found to be broken. Even though I submitted a replacement request, no technician has come for a visit as promised during a recent phone call from Flipkart. I kindly request either a replacement of the product or a replacement of the damaged part. Please find attached a photo of the broken part for reference. Thank you for your attention to this matter. Regards, S.K. Saran Village, PO: Saran Tehsil: Jagadhri, Yamuna Nagar District Haryana, [redacted] Mobile: [redacted]

Subject: Defective Solar LED Garden Lamp Date: November 13, [redacted] To: Customer Care Flipkart Internet Private Limited Buildings Alyssa, Begonia & Clove Embassy Tech Village, Outer Ring Road Devarabeesanahalli Village Bengaluru, [redacted] Karnataka, India Subject: Return of defective item - Solar LED Garden Lamp Dear Sir/Ma’am, Greetings! I recently purchased a solar LED Garden Lamp online, which unfortunately turned out to be defective. The details of the transaction are as follows: 1. Product Name: SOLAR LIGHT 10 TVN Solar Light Set JY [redacted] SOLAR 2. Courier: E-Kart Logistics 3. Order ID: OD [redacted][redacted]0 4. Customer Name: MADHU SUDAN MISHRA 5. Address: Registrar, Alliance University, Chandapura Anekal Road, Bangalore, [redacted], Karnataka I kindly request for the defective item to be collected and replaced with a working one. Thank you, M.S.Mishra Cell No. [redacted] Email: [redacted] ------------ I will leave the defective Solar LED Garden Lamp at the main gate of Alliance University, Chandapura-Anekal Road, Bangalore for collection/replacement by the courier. Thank you, M.S.Mishra Registrar, Alliance University, Bangalore

I purchased a 43" LG TV through your website on October 24, [redacted], and paid the full amount. The TV was dispatched from Hosur to Karwar via GATI transport on October 26, [redacted]. Upon arrival in Karwar on October 30, [redacted], the TV was damaged, so I refused to accept it, and the order was canceled and returned. I have been in contact with your customer service since October 26, [redacted], and despite assurances that my issue would be resolved within 48 hours, it has not been resolved to date. It has been over 4 days since the product was returned to the seller, but I have not received a refund for the full payment made. I kindly request urgent attention to this matter and prompt resolution. Thank you.

Dear Customer Service, I want to address an issue with my Flipkart account. I am a student and not a reseller. This account linked to my mobile number is solely used for ordering items for myself and my family. While I have returned products in the past, I was unaware of any specific policies regarding this when I first started using Flipkart. According to the Right to Information (RTI), it is your responsibility to clearly explain the policies and issue warnings for first-time violations. I believe that blocking Plus members and valuable customers without proper explanation or warning is unfair and detrimental to your customer relationships. I apologize if my previous language was inappropriate. I kindly request the reactivation of my Flipkart account. I am committed to avoiding future product returns. Your assistance in resolving this matter would be greatly appreciated. Sincerely, Ankit Kumar

Dear Flipkart Customer Service, I am writing to address the issue of my blocked Flipkart account since 29-10-[redacted]. It has been 19 days without access, and I need assistance in unblocking my account. In the past, I faced missing items in my orders which led to returns. I was unaware that this would result in my account being blocked. If I had known, I would have opted for replacements instead of returns. Moreover, I have Rs. [redacted] in gift card balance and [redacted] items in my wishlist that I am eager to purchase. Please help me resolve this matter and reach out to me at my contact number below. Your prompt attention to this matter is greatly appreciated. Thank you, Vishaka P. [redacted]

To whom it may concern, I placed an order for the Samsung TV mentioned above on October 21, [redacted]. The initial delivery date was scheduled for November 3, [redacted], but unfortunately, the order was delayed. After contacting Customer Care, I was given a new delivery date of November 12, [redacted]. I patiently waited, but to my dismay, on November 16, [redacted], my order was canceled by Flipkart. When I reached out to Customer Care again, I was informed that they could not fulfill the order. I am disappointed with the lack of follow-through on the promised delivery dates and I am now seeking a refund with interest for the inconvenience caused by Flipkart's actions. Additionally, I request that Flipkart covers any charges incurred from closing the EMI with the bank due to their cancellation. Despite my efforts to resolve this issue, Flipkart has refused to provide any compensation or acknowledge their missteps. I am hopeful that this matter can be addressed promptly. Order Details: Order ID - OD[redacted][redacted]0 Regards, Rajat

Subject: Urgent Attention Needed Regarding Order OD[redacted][redacted]0 Dear Sir, I am writing to address Order OD[redacted][redacted]0, dated October 20, [redacted]. My son, Mr. Karthik Balaji, had sent an email on Monday, October 28, [redacted], at 02:28:01 PM, detailing the purpose of the furniture order. However, our experience with Flipkart in handling this order has been disappointing and unethical, leading to considerable inconvenience for our family. A wrong piece of furniture was initially delivered on October 24, [redacted], and to compound matters, the replacement we received had six left arms, rendering it unusable for my daughter's housewarming ceremony. This event, initially planned for October 31, [redacted], had to be postponed to November 3, [redacted], due to the delayed shipment. We insist that Flipkart compensates us appropriately for the mental distress caused by these repeated errors with a payment of Rs. 20,[redacted]. We urge you to address this issue promptly. Thank you for your attention. Warm Regards, D. Soundararajan

I want to express my disappointment with the recent experience I had with Flipkart. I ordered a Prestige cooktop (order ID OD[redacted][redacted]0) on November 7 for a matrimonial event on November 22. The product was delivered a day late, on November 21, without a bill and turned out to be old and used. I immediately initiated a return request on November 21. After canceling and re-requesting the return under instructions from customer service, the product was picked up on November 27. The Wishmaster mentioned a smart pickup issue, but customer service assured us it will be resolved. However, I was shocked to find out through an email on November 28 that my return request was canceled without my knowledge. I feel betrayed and hope for a prompt resolution. Regards, Vartika Devi [redacted] Tilak Nagar, Kachhauna (Hardoi)

I'm writing to share my recent experience with receiving the wrong phone cover. I ordered an iPhone 6s cover, but received one for the 6s Plus instead. I requested a refund to my bank account, but was informed today that the details provided were incorrect. When trying to update my information via the link from Flipkart, I noticed that the IFSC code field only allows selecting the branch and city, without providing an option to enter the code manually. However, I encountered an issue as my city, Kashipur, was not listed as an option under branch and city. I kindly request assistance with resolving this matter. Thank you for your help.

My Flipkart account has been blocked since 29/11/[redacted]. I currently have [redacted] rupees in my Pay Later account, and I have been receiving continuous messages prompting me to pay the amount. I am ready to settle the payment. If my account will remain blocked, please proceed to cancel the Pay Later amount. Additionally, there are [redacted] coins in my account that I would like to retain. I have encountered issues with some of my recent orders where the item description did not match the delivered product, and I wish to initiate returns for those items.