Favor Delivery Customer Service Issues

Last Monday, I placed an order for nearly $[redacted] worth of groceries from HEB in Corpus Christi. Unfortunately, FAVOR handled the delivery. The runner left the items on the front porch of a fourplex, and they were taken by someone else. No one contacted me as per the instructions to deliver to the back upstairs unit. Due to this, I am left without food or water during a power outage in the city. I am frustrated that my food was given away without any attempt to confirm the recipient. I'm out of the food, the money paid to H-E-B was $72 plus a $4.95 delivery fee. I am requesting a refund or retrieval of my order. The runner's lack of communication has left me without essential items and resulted in unnecessary distress.

Good morning. I need to express my dissatisfaction regarding a recent Favor delivery from Starbucks. I have consistently enjoyed Favor's services in the past, but today's experience was disappointing for the following reasons: 1) The delivery person, Michael, appears to have consumed part of my coffee, leaving me with less than half a cup. 2) He falsely claimed that Starbucks was out of breakfast sandwiches, but upon verifying, the establishment had them in stock. 3) The delivery to my office was significantly delayed, leaving me waiting hungrily for an extended period. 4) Regrettably, the small remainder of my coffee had to be discarded as it was likely tampered with. I kindly request a full refund for my order. Thank you for your attention to this matter.

I recently ordered Marlboro Red Label [redacted]'s but received Marlboro Red Label regulars instead. I specifically requested the [redacted]'s in my order, and this mistake was disappointing. When I contacted the driver through the Favor app, they were already on another delivery and couldn't assist. I attempted to reach out to support, but there is no phone number available, which I found frustrating. I would prefer a direct line for customer support rather than relying on email communication. I am requesting either a replacement of the correct product or a refund for the error. Although the driver was courteous and efficient, there was a mistake in picking up the right merchandise, which caused inconvenience. Having a phone support option would greatly improve the customer experience.

I have been receiving grocery deliveries from HEB at [redacted] South Freeway in Houston, Texas, for over a year. I have always had a positive experience with their delivery staff until recently. This time, two delivery persons did not wait for me in the parking lot to guide them to my building. Despite my attempts to explain the directions, they wanted to leave the groceries at the leasing office, which was inconvenient for me as I had a large order. The leasing manager had to assist me with the groceries. As a 70-year-old who relies on delivery services, I found this behavior rude and inconsiderate. I hope HEB addresses this issue to ensure a better customer experience in the future. Thank you, Ethel McClyde.

I placed an order last week, but it was never delivered. I have tried several times to contact the runner without any response. Despite sending numerous emails and being assured of a follow-up, I have not heard back. The payment was processed by the bank and settled, so this situation seems like theft to me. I insist on either a resolution or a refund for the undelivered order. If there is no response soon, I will have to report this to the authorities and dispute the charge on my card due to non-receipt of the item, which I believe violates federal laws on fraud. This is my final attempt to reach out after multiple unsuccessful communications and a confirmed transaction on my bank statement.

I placed an order at Whataburger in Seguin, Texas, and it was handled by a driver named "Samantha" from Seguin. Right before the scheduled delivery time, she messaged me, stating she only delivers within town and we are five miles away. Unfortunately, the Whataburger app does not allow cancellations once the food is on its way, leaving me uncertain if my order will arrive or be left to get cold. This driver's customer service skills are severely lacking and need improvement, or she should not be representing your company. Treating paying customers in this manner is completely inappropriate.

I had an extremely disappointing experience on 7/17 with the delivery person Paris. Despite numerous attempts to get in touch with her, she never responded. I waited for over 3 hours only to find out by chance that my order was left outside for who knows how long. As a result, my ice cream and other frozen items were ruined. Additionally, my order was incorrect, receiving stuffed salmon instead of the pesto salmon with asparagus I had requested. After trying to resolve the issue with Stew, I felt unheard and have now initiated a dispute with my bank for the charges. I have calculated the correct amount based on what I actually received and submitted that to the company. The lack of customer service, the inability to communicate by phone, and the poor quality of some delivery personnel have led me to decide never to use this service again. Paris's behavior was unacceptable, and I believe she should be let go.

Dear Support Team, I am reaching out concerning a concerning encounter with one of your delivery runners on Wednesday evening around 5:45. The runner's name was Sandy. I mistakenly placed an order for 2 portions of the Summer Paris Texas. Despite my willingness to pay for the error, the runner refused to deliver the food as requested. Additionally, I received multiple calls while I was at work, where I had informed the runner of my unavailability due to a client meeting. The insistence on reviewing the original order form was frustrating as I was preoccupied with the client call. I became upset when the runner referenced my profession as a mental health therapist, implying that I should not react emotionally. This behavior made me feel uncomfortable and violated my privacy. I believe it is inappropriate for Favor to engage in profiling clients based on their professions and dictate their emotional responses. I felt unfairly burdened and disrespected during this interaction. I regret using inappropriate language during our conversation, but the overall experience was distressing and impacted my ability to assist my client effectively. It is essential for your team to understand and respect personal boundaries. I bear no ill will towards the runner but am reconsidering my continued use of Favor's services. Thank you, Tracy D.

I was charged twice for my order, $30 and then $59, totaling $95 for 2 lbs of food. I didn't authorize these charges and demand a refund for both immediately. I don't have time to chase numbers and want this resolved today without any unnecessary communication. My order was from [redacted]° BBQ on Rittiman Rd, and my driver was Ray with a card ending in [redacted]. Please refund both charges. Order number [redacted]2.

I am eagerly anticipating the arrival of my Favor card to begin making deliveries. I visited two HEB locations where I was informed they were out of cards. I am curious to know the timeline for receiving the requested card as it seems to be unavailable at the HEB stores I have visited in Houston. Do you have a Spanish customer service contact number for me to inquire about my card and commence deliveries with Favor? Thank you for your assistance. Best regards.

Twice now, I've had negative experiences with my HEB food delivery. The first time, the driver left my order on the floor outside without informing me, and I had to go down to find it. The second time, the older female driver had the office call me to come pick up my order, which is against the delivery guidelines of no-contact delivery at the door. I pay a $10 delivery fee for this service, yet I'm disappointed with these drivers. As a resident in a Senior Living facility, I believe if drivers can't bring groceries to the door, they shouldn't accept the delivery. They should have the necessary equipment like a cart to assist them. Today's driver mentioned she couldn't find a cart, but sometimes there are none available here. Personally, I prefer the delivery staff to only pick up my order if they can deliver it to my door.

Subject: Urgent Complaint Regarding Delivery Service Incident To Whom It May Concern, I am writing to highlight the completely unprofessional and inadequate delivery service provided by Felicia at [redacted]. Here are the issues I encountered: 1. Despite placing an order (#[redacted], Customer #[redacted]), my food was never received. I had to personally visit the WHATBURGER location to have the order remade by an excellent manager named Luis. 2. Felicia sent a photo of a delivery made to the wrong address, which did not match my black door. I had clearly texted her the correct address. 3. After her boyfriend requested the correct address via phone call, they failed to deliver the food. 4. Following communication attempts, my phone was mysteriously locked. It appears they may have blocked me post our last text exchange. 5. Despite expecting the delivery until 10:12 PM, no further contact was made. 6. I request a full refund, including the tip, due to the extremely poor service received. 7. I anticipate a response post discussing this matter with Felicia and her boyfriend. 8. Your company should reconsider employees like Felicia, who show disregard for customer satisfaction. Regards, Toni Lynn S. [redacted] (when phone is back) Email: [redacted] (when phone is restored)

I need to address a delivery issue as a customer. I've struggled to locate Favor's contact information and receive emails. My inbox is becoming inundated. It's crucial for me to speak with someone directly! Kindly reach out to me at [redacted]. I go by the name of Tammy, available for calls before 10 am or after 5 pm on weekdays and all day during weekends. Thank you, Tammy.

Hello! I wanted to share a positive experience I had today. My groceries were delivered by HEB Far West Blvd. in Austin, TX around noon, with my order number being #[redacted]7. The delivery driver left six paper bags of groceries neatly next to my front door, along with a four-pack of tonic water and a wrapped hot chicken. I greeted the driver quickly and returned to dealing with a leaking water heater. The careful arrangement of the groceries made me feel like Santa Claus had visited. I was impressed by the driver's attention to detail and want to know how I can thank them for their efforts.

I am extremely disappointed by the recent experience my daughter and I had with one of your runners named Shawn. When the delivery was made, Shawn arrived disrespectfully carrying a crumpled bag and began cursing at us. He was visibly upset, calling the transaction "bullshit" and continued to verbally attack us with inappropriate language. This behavior is unacceptable, and we felt threatened by his aggressive attitude. We managed to diffuse the situation, but I am requesting a refund for the incorrect items brought and the distress caused by Shawn's unprofessionalism. I am deeply dissatisfied with the service provided and as a result, I have lost faith in using your app in the future.

Hello, I contacted Favor's support team on Sunday, January 16th because my email/password were hacked and unauthorized orders were placed. Due to these ongoing orders, I couldn't remove my credit cards from the app. I had to individually contact each runner and instruct them not to deliver the food, and I had to freeze my credit cards through my bank. Despite reaching out multiple times, I could not cancel three orders or get immediate assistance, only generic automated responses. Five hours later, Favor finally responded and failed to remove all the incorrect orders. After expressing my frustration, I was only met with generic emails and didn't feel like my concerns were addressed by an actual person. This lack of personalized customer service was disappointing, especially during operational hours. Comparable apps like DoorDash resolve such issues swiftly. Despite being a Texan and preferring local businesses like Favor, this negative experience has led me to delete the app and seek other alternatives.

On February 23rd, I made a purchase for $12. At 6:05, the driver arrived, and I received my items. Later that day, at 8:03, I noticed an unauthorized charge from Favor for $40. Then, on the 24th, another unauthorized charge for $34.57 from Favor appeared on my card. I only spent $12 with Favor, so almost $80 was taken without my permission. Sadly, this is not an isolated incident; last month, $50 was also taken. I am a disabled veteran on a fixed income and cannot afford these losses. My name is C. Bradshaw, and the card ending in [redacted] is a Netspend All Access card. This recurring issue of unauthorized charges is unacceptable. I urge the company to return my money promptly. I have been left with no choice but to discontinue using this service and report this matter to the BBB. Please contact me to resolve this matter swiftly.

I placed an order with Whataburger for delivery on Thursday, 4/28/[redacted]. I ordered a double meat burger with cheese and a large lemonade. Although I've come to expect taxes, service fees, and delivery fees, I encountered an issue with the delivery. The delivery person, Eric, mistakenly dropped off my order at the wrong apartment. Despite my attempts to communicate the error, he seemed dismissive in his responses. I had to contact Favor support to address the situation. It was frustrating as my apartment number is [redacted], not adjacent to it as he claimed. In the end, I did not receive my food from Whataburger. Subsequently, I had to order from Doordash to fulfill my meal, which they promptly delivered as requested. The experience with Eric was disappointing, and his attitude left much to be desired, making me feel undervalued as a customer.

I want to share a suggestion with you that could help your delivery drivers more easily navigate Brookdale- West University Senior Living Center. As a community with [redacted] residents, our gates and passageways require a Fob for access, and we do not have any codes to provide. Delivery drivers have to visit the Front Office for assistance to enter. It's important to inform your delivery team that they need to check in at the Front Office to access our apartments and receive guidance on delivering to individual units within our six courtyards. Additionally, we have conveniently located grocery shopping carts by the main hallway elevators for transporting groceries to our apartments. I had a challenging delivery experience with Brittany recently, where she had to make two trips to my apartment due to its location at the back of the complex. It's vital to ensure that your delivery personnel are aware of the complexities here to prevent similar situations and support them in completing their jobs effectively. Let's give them the support they need for successful deliveries.

I placed an order with Whataburger in Midland (Order# [redacted]0) expecting delivery between 6:03 and 6:13 pm by Ingrid. After reaching out at 6:15 pm due to a delay, Ingrid mentioned car problems and did not redeliver the order. Eventually, she picked up the original order around 6:59 pm, which was cold as it was prepared at 5:43 pm. Subsequently, Monica delivered a fresh order following this confusion. Ingrid's communication via text and in person was inadequate. I am requesting a refund of $24.68 for the mishandled initial order. I have a record of the text conversation indicating I asked for a new order and should not be billed for it.