Favor Delivery Customer Service Issues

Favor is offering complimentary deliveries for senior citizens aged 60 and above from select grocery stores in Houston. Although I am 59, my health conditions put me at great risk with COVID-19, so I am unable to shop in person. The 3% surcharge for curbside pickup at my preferred store is burdensome given my limited budget. I am seeking clarity on whether this service extends to individuals under 60 facing similar health challenges. Unfortunately, I have been unable to locate a contact number for assistance. Can anyone provide guidance on how to proceed?

My grocery delivery from HEB through Favor was left on my driveway instead of at the front door. The driver did not ring the doorbell, causing all my frozen items to melt in the sun. This is unacceptable, especially since my roommate and I are senior citizens, with me being 69 years old and her being disabled. I contacted HEB, and they assured me they would reach out to Favor, but I also wanted to voice my complaint directly. My HEB order number is HEB[redacted]. I reside at [redacted] Izetta Ln, Austin, TX [redacted]. You can reach me at [redacted]. I am seeking replacement of the melted items at no cost to me by Favor, and I would like a call to address this issue. Thank you.

I placed an order for 9 items but received more, which led to being charged double what I anticipated. I expected a $40 order but was billed $80. Upon inspection, only half of the items were correct, resulting in the overcharge. I had ordered 5 generic pregnancy tests priced at $5.40 each, along with 2 tests at $6.95 and 2 more at $5.99. The person delivering the items bought more and pricier products. I am seeking a credit adjustment for this order discrepancy.

I would like to request that FAVOR remove all information they have on file for me, including my credit card number, possible Texas driver's license picture, address, and the email provided below. I am making this request in accordance with all relevant local, state, and federal laws, as well as state alcohol beverage control regulations. I require this to be done immediately upon receipt of this message, no later than the close of business today. As of now, my account is closed. I reserve all rights and do not waive any, including the option to contact HEB management and corporate regarding FAVOR. Please only reach out to me via email to confirm that all my information has been permanently deleted from FAVOR's records and any affiliated businesses or entities. The discrepancy of beer availability and the wines presented for purchase means any arbitration clause is void. Thank you for your prompt attention to this matter.

I had a disappointing experience with my recent orders from Whataburger via Favor. Two weeks ago, my delivery was significantly delayed as the runner didn't pick up my order promptly despite the confirmed delivery time. After waiting for over an hour and a half, I called Whataburger only to realize my order hadn't even been collected yet. Frustrated, I decided to pick it up myself since I had paid for the order with my debit card, including delivery fee and tip that I couldn't recover. Today, my order was incomplete again, missing a drink. When I contacted Whataburger, they mentioned it was the driver's responsibility to verify the items. Although I don't expect anything to be resolved, I needed to express my disappointment with these repeated issues.

I purchased a Favor gift card for my son and daughter-in-law, who are both unwell and relied on a food delivery service. Unfortunately, their recent order was a disaster. Their sandwiches were missing meat, and they received a very small portion of French fries. Despite their illnesses, my son had to drive to the restaurant himself to have the order corrected. While the restaurant did fix the mistake, they did not offer any discounts or compensation for inconveniences caused by multiple errors. I understand that this is not directly your fault, but it reflects poorly on your partnered restaurant's service. My name is Sherry Bonds, and I made the order on behalf of my son and daughter-in-law. I have been a satisfied customer in the past and would appreciate any assistance in addressing this issue with the restaurant. Thank you.

Subject: Favor Delivery Order Concern I am extremely dissatisfied with my recent experience with Favor Delivery. I had an issue back in May, but this time was the worst yet. I ordered from Lubys for the Luann Roast Beef meal, but due to unanticipated substitutions, I ended up receiving a different meal without the senior discount as specified in my order. The food was cold, incomplete, and not what I expected. I contacted Lubys about the problem, but they directed me back to the delivery service. I am frustrated and disappointed with the service I received. I am a senior on a fixed income, and this was supposed to be a special treat for myself. I am not interested in a credit for a future order as I do not plan to use Favor Delivery again. I request an immediate refund to my new debit card or by mail to my address at [redacted] Whitby Rd. Apt [redacted] San Antonio, TX [redacted]. I have made attempts to resolve this previously without success and now seek a prompt resolution. Thank you, Kristy S. [redacted]

Today, as I tracked my order, it showed Kasie as my runner initially, then changed to Caleb. Caleb called to confirm details and when he'd arrive. However, upon delivery by a girl instead, I was confused. When Caleb called afterward, he insisted it was him who delivered. Later, another set of groceries arrived, identical to my order, left unattended. The issue is, I now have duplicate items due to two individuals delivering. Most products are fine, but perishables left in the sun concern me. How did this happen, causing me to pay twice and possibly waste items? Your help is appreciated. - Ruby K. [redacted]

I found Favor to be quite misleading. I believed I was placing an order online with similar promotions displayed, like the everyday deals. Upon calling in my order through the Sonic app, I expected the total to be around $10 to $12 inclusive of taxes and tip. To my surprise, the receipt reflected a charge of almost $30. The initial "to be determined" pricing made me doubtful, and now I understand why. If you don't adhere to online pricing, why advertise matching deals online? I customized two drinks because there was no option available. I refuse to pay $28 for the order. The delivery person dropped off the items and left before I could address the payment issue. I tried to contact the runner, but their information was unavailable. I possess a detailed breakdown of the pricing I agreed to and what I was actually charged. Favor should provide clearer disclosures about the pricing differences between ordering through them versus online and avoid displaying similar deals that may mislead customers. It's crucial to ensure accuracy before finalizing an order and processing payment to prevent future misunderstandings.

Our order was placed at 7:59 pm, and Favor picked it up from Pint House at 8:30 pm. It was collected by driver "Katara" at 8:50 pm. Despite living only six miles away, the delivery arrived cold and unsatisfactory at 10:06 pm. The driver allegedly mentioned GPS problems but never proactively contacted us, leading to multiple calls for directions. Finally, at 10 pm, she asked for guidance, even though the food was seemingly left unattended in her vehicle while she worked on other deliveries. A $10 credit and delivery fee refund seem insufficient. A full refund for the order is warranted, and a reprimand for the driver should be considered. Comparing this experience to my own as a driver for various services, I have reservations about Favor and its customer service standards.

This is my 10th attempt to contact you. I placed an order for $18, but I was charged $36. I have been trying for days to get a response regarding this issue, but no one has gotten back to me. I really need someone to acknowledge that I was overcharged and I would like a refund to my card immediately. Thank you.

I placed an order at Montana Mikes in Corpus Christi, TX, totaling $42.98 with a tip. Unfortunately, the food was delivered to the wrong address. After contacting Montana Mikes, I found out someone else inquired about food they didn't order. I request that the order be replicated tomorrow evening at Favor's Expense or a refund of my money. I am a frequent user of this service, and this is the first time I've encountered such an issue.

I placed an order with Favor on 12/10/[redacted]. I specified to have 1/4 pound of turkey. This would equal a quarter of a pound, .25 pounds, or 25% of a pound. Unfortunately, it seems the runner misunderstood my request and ordered 1.5 pounds of turkey instead. As a result, my order, which should have been around $20, ended up costing $40. To my surprise, I was charged $60 on my bank statement without any explanation. I am hoping for the total to be adjusted and a refund issued promptly. These multiple mistakes have been frustrating, and I have decided not to use Favor's services in the future due to these errors.

I recently noticed a charge on my debit card and I am uncertain about the details of the delivery. I want to clarify if the transaction is legitimate. The card number is [redacted], with an expiration date of 04/23 and the CVV code [redacted]. I have already canceled the card for security. I reside in Houston, Texas, but the charge indicates a delivery in Austin, Texas through Favor delivery. Could you please provide more information on where and who received this delivery? Thank you. - Patsy R.

I just received my HEB Favor Delivery for seniors Order#[redacted]4. I had ordered 3 cans of HEB [redacted]% Arabica Coffee Premium House Blend DECAFFEINATED coffee, 13 Oz. I made sure to specify decaf due to health reasons. Unfortunately, Favor made an error with the coffee, and this has been a recurring issue that has made me hesitant to use the service in the past. Although the Cafe Ole Kcups I received were decaf this time, I now have 5 cans of regular coffee and 4 boxes of regular coffee Kcups that I cannot use. I previously contacted customer service about similar issues, and now with 3 more cans, I am unsure how to proceed. I lack a receipt to return the items in-store, which I would prefer to avoid due to Covid. I am considering requesting a refund, but I truly just want the decaf coffee. Overall, I appreciate the service and the prompt runners, but I hope this can be resolved as my morning coffee routine is important to me. Thank you for your attention to this matter.

I received an incorrect order from Bill Miller. I ordered 2 combo meals but was charged for 4. I specifically wanted brisket, which was missing and the food was cold. The manager, Greg, at Bill Miller promised a refund, but I need to go through Favor as I ordered through the app. It's been 2 days and Favor has not responded. If this is not resolved today, I will escalate this matter to the news outlets and BBB. My name is Erica, you can reach me at +[redacted]8.

I'm Ashley Martinez, a Favor runner. On December 29, [redacted], at 12:20 pm, I accepted a Whataburger Favor order through the runner app. While turning into the restaurant, I was hit by a car from oncoming traffic. Thankfully, I escaped uninjured, but my car got impounded. My Liability insurance declined my claim, and I'm awaiting a response from Favor regarding the contingent-collision coverage they offer. I urgently need the adjuster's appraisal for my vehicle, as I still have a loan on it. Any advice or assistance would be greatly appreciated.

Hello, my name is Marissa, and I am a 25-year-old single mom to a 4-year-old boy. I currently reside in Waco, Texas. I recently had an issue with an overcharge on my order from Jack in the Box. Unfortunately, I did not receive a receipt to verify this discrepancy. Additionally, I have not been receiving the incentives I am supposed to get as a Favor runner for meeting my goals. I am disappointed with the pay rate and the lack of perks promised to me, such as the $60 for completing 6 runs on Wednesday between 3 pm and 7 pm. I have not even received the "FREE DINNER" that was supposed to be part of my sign-up offer. I hope these issues can be resolved promptly to avoid escalating this matter further. Thank you for your attention to this matter.

I am questioning the absurdity of being charged $36.18 for just two burgers and one drink from a place less than 2 miles away, after waiting over an hour. Why am I paying such exorbitant fees? I am also baffled by the enforced tipping policy for the driver. Tipping should be voluntary for exceptional service, not a requirement. My bank has been notified to halt any further charges. The current fees are outrageous and unwarranted. These unexpected charges will not be tolerated. I will pursue legal action if necessary to rectify this situation. This level of pricing is unacceptable, and I refuse to comply with it. This predatory practice needs to be addressed promptly. -Audrey L.

This morning, I placed an order with Favor and was tracking it. I later discovered the order was cancelled due to items being unavailable. I am 90 years old and really needed the items, but when I tried to get help, no one was cooperative. They asked me to submit another order, which didn't make sense. The items I ordered were: Coke Zero, hearing aid batteries #[redacted], Mother's iced oatmeal cookies, Nestle's Coffee-Mate creamer, K-Cup Texas Pecan coffee, One-A-Day vitamins for women 50+, Tide detergent 92 fl oz, Scotch-Brite 5-pack reusable wipes, Hill Country Fare red plum jam, 1/2 gal 2% milk, extra-strength Tylenol, and New Day pads. I didn't receive any calls about substitutions and felt frustrated with the lack of assistance. I tried calling a number but couldn't get through. I hope the card charge issue gets resolved promptly. I have had previous issues with Favor, like receiving extra frozen pizzas. I appreciate Buckner's care during quarantine. This is just to express my frustration. Thank you. -BM